AITO: The Association of Independent Tour Operators
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Members Practising Sustainable Tourism

Members Practising Sustainable Tourism
You can view each members' sustainable tourism projects under their own company listing. Here is an overview of some of the fantastic work going on in the UK and abroad by our members.

Pointless Paper

Distinctive World Travel is committed to the principle of Sustainable Tourism and as such are involved with several charities.

We are also participants in AITO project PROTECT where in 2018 we pledge to reduce the paperwork sent to our clients by 50%.

In order to achieve this we have reformed the pre-travel documentation we send to our clients so that it is not only more informative and visually pleasing but also more concise. As a high volume of our clients travel to rainforest areas it makes sense for Distinctive to help reduce the destruction of trees for paper.

Our previous documentation consisted of 12 pieces of A4 paper including but not limited to a cover letter, itinerary, ticket information and a phrase book. By the end of the year we will have reduced this to just over five pieces of A4 paper by taking out non-essential information and redesigning the documentation.

We have for example, recently installed a scrap paper drawer and we will make notepads and books from the scrap paper. In 2019 will continue our efforts by looking into using biodegradable plastic for our document wallets or products incorporating sustainable palm oil around the office.

By doing this, we will reduce our paper usage and thus our overall carbon footprint. Our customers will be able to book with Distinctive in the knowledge that we are an environmentally conscious tour operator that actively practices sustainability in the office.

  • -Cutting down our paper use by 50%
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Discounted Water Bottles for Oasis Customers to combat Plastic Waste

The majority of Oasis Overland trips travel through areas where temperatures mean that keeping hydrated is an essential requirement. We have always encouraged our travellers to bring sturdy, refillable water bottles on the trip with them but some people still choose to buy bottles of mineral water, contributing to the ever mounting problem of plastic waste and its devastating environmental impact.

In 2018/19 Oasis Overland wants to reduce its traveller’s contribution to this problem by offering them the opportunity to purchase a water bottle with an extremely effective water filtration system at a 15% discount. For every bottle purchased via us another 15% will be donated to one of the projects we support. We feel that there is a natural connection between the water bottle donation and Toilet Twinning and hope to twin at least two toilets by the end of 2019.

We envisage that every customer taking one of these bottles will mean that 10 less single-use water bottles are consumed and discarded on a trip. We hope to reach at least 10% of our travellers (approximately 70 people) in the first year of the pledge by including details in our pre departure information, social media posts and newsletter articles.

We feel that introducing these bottles to our customers is an effective and tangible way of reducing plastic consumption and waste as well as protecting the wonderful environments we travel through. We look forward to seeing the positive effect our pledge has.

  • Aim to reduce single use plastic bottle waste by encouraging our travellers to purchase and use water filtration bottles
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Expert Africa - 2017 Pledge Testimonial

We chose a pledge with an emphasis on animal conservation - it is a topic that resonates with our travellers, & many of them want their trips to focus on wildlife, often the ‘Big 5’.

Narrowing down a specific pledge was challenging, as many of our suppliers already carry out valuable sustainability projects. Our initial plan to work with one initiative unfortunately fell through, but after helpful input from wider members of the team, we chose to support a women’s cooperative in Zambia (Little Ndaba) that crochets toy rhinos, with profits going to Save the Rhino as well as the local community. We’ve previously worked with Save the Rhino and this pledge enabled us to further our collaboration with them.

It was an exciting time when we consolidated our (many!) ideas into a concise pledge, to financially & materially contribute to Little Ndaba. We have been a support network for the very small administration team behind Little Ndaba in terms of the development of their website and brochure materials. We also donated £2,000 to create an updated website and are helping to increase their product exposure by providing our travellers with information about the initiative. “Many thanks again for reaching out to us - what a super Christmas gift!” Charles, Little Ndaba.

We also donated £1,200 to the Tanzanian charity Equality in Tourism (supporting women farmers in rural communities) and $1,050 to Azizi Life (a women’s cooperative in Rwanda, supporting 30 adults to learn how to read and write over 12 months), as part of our commitment to contributing a total of £15,000 to selected charities in Africa throughout the year.
Implementing our pledge has helped us recognise that what may seem like a small commitment from us can make a huge difference to others, and that not only money is required to make a difference, a diverse range of skills can provide invaluable support.

  • We aim to develop our pledge over time, as well as set sustainability and charitable principles in place within Expert Africa that will form a solid basis for the foreseeable future.
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Expert Africa - 2018 Pledge: Showcasing sustainable practices in the safari industry.

For our 2017 pledge we had hoped to partner with, or set up, a grassroots project in Africa. However, as the majority of the suppliers we work with already carry out many worthwhile sustainability projects, we found it challenging to pick just one.

As such, for our 2018 pledge, we aim to get a better understanding of the sustainable practices and initiatives that our suppliers have in place. Working in collaboration with Professor Xavier Font and around 180 undergraduates from the University of Surrey’s School of Hospitality and Tourism Management, we will research the sustainability practices of a range of the camps and lodges we offer, across a dozen countries in Africa.

Students are contacting suppliers with the aim to produce a concise case study on an initial 200 properties and their sustainability initiatives over the course of the next year. We have found that our travellers are increasingly more concerned with responsible travel and are looking to book with suppliers leading the field in this respect. We will therefore use the results to add a sustainability section on each lodge on our website highlighting the valuable work they carry out. This will help our travellers make a more informed decision, as well as encouraging an increased focus on sustainable tourism.

We are excited to be supporting these students in their tourism and hospitality management degrees and hope that the opportunity to work with real-world examples will be a valuable addition to the knowledge gained throughout their course.

    Find out more

    Turning ‘’mottainai’’ (waste) into ‘’arigatou’’ (thanks): supporting food banking in Japan

    Japan is a fascinating country which captures the heart of our clients and staff at InsideAsia Tours. At first sight, however, it’s not apparent that 20 million people in Japan live below the poverty line and struggle to make ends meet.

    For this reason, InsideAsia Tours has been supporting Second Harvest Japan (2HJ) since 2015. 2HJ is an NGO which collects surplus food from manufactures and distributes it to children’s homes, single-mother shelters, centres for the disabled, soup kitchens and individuals in need.

    In 2018 InsideAsia Tours are continuing this partnership by making it easier for our clients donate to 2HJ through administrating a transport card return scheme. We provide our clients with a transport card pre-loaded with credit so they can travel around Japan’s cities with ease, however after their holiday this card is no longer any use to them. From summer 2018 we’ll provide a pre-paid envelope to our clients so they can send their transport cards back to us. We’ll exchange the cards and donate all remaining credit to 2HJ. Over 12 months, we aim to receive 1000 cards and donate £3,000. We will also promote the work of 2HJ and encourage clients to donate extra funds to the charity via an online payment portal.

    This project allows InsideAsia Tours and our clients to work together to make a positive contribution to Japanese society. Japan has enriched our lives so we’d like to return a token of our appreciation to those in need.

    • Giving clients an opportunity to donate the credit on their transport cards to a Second Harvest Japan, food banking charity which runs multiple programs including providing emergency help after natural disasters.
    Find out more

    Protecting and enhancing wild places in the UK

    Absolute Escapes already works closely with the John Muir Trust (www.johnmuirtrust.org), a charity dedicated to protecting and enhancing wild places in the UK. The philosophy of the Trust fits in with our Company ethos about promoting the great outdoors and making it accessible through the walking holidays and self-drive itineraries we create around Scotland.

    In 2018 we pledge to further promote our partnership with the Trust. We will include their logo and information about their activities on our website, social media channels and in all documentation that we send to our clients. This will reach over 150,000 people via our website, and 5,500 people via our social media channels. We will also include a leaflet in every information pack and details on our pledge to approx 1000 clients per year including details on how they can make their own donation.

    We also pledge to arrange two conservation Volunteer Days for our team at Glenlude estate in the Scottish Borders. This will involve planting 200 trees on the estate to assist with rewilding this former sheep farm and conifer plantation into a mosaic of native habitats.

    Finally, we will use the Give as you Live (www.giveasyoulive.com) website so all stationery and printing purchases we make results in a donation of £150.00 to the Trust.

    Our aim is to help the Trust provide wilder, more beautiful countryside for our customers to enjoy and to demonstrate that we can all contribute in small ways to the restoration of wild land and responsible tourism.

    • We will arrange conservation days at Glenlude estate in the Scottish Borders where we will plant over 200 trees
    • We will promote the Trust in all our communications with our clients
    • We will raise money via an online fundraising platform
    Find out more

    Helping rural families in India to be water self-sufficient

    In 2018/2019 TransIndus pledges to help build roof rainwater harvesting systems in villages in Rajasthan. These rural communities face drought forcing women and children to walk over two kilometres in a desperate search for water. Rajasthan is a location which has given us and our clients a vast array of enriching experiences over the years and we want to give something back to these wonderful communities.

    We will help protect these communities by providing them with safer, cleaner and sustainable water by installing rainwater harvesting systems for five households in rural villages. We will do this in cooperation with the charity “Water Harvest” which has already installed 112 of these systems working with one village at a time.

    This year, Water Harvest aim to install 50 new systems. Each one costs approximately £300 including material costs, building work, support, education and maintenance. Each of the five systems TransIndus helps install will be funded entirely from company profits. We are proud to be supporting this work and helping to change the lives of these villagers for the better.

    In addition to the above funds, we aim to involve our customers in the project. We encourage them to visit some of the villages to see the systems being built, to contribute in person by offering expertise and support or to donate money towards the installation of further rain water harvesting tanks.

    To learn more about the project and how you can make a difference

    • In 2018 TransIndus worked with “Water Harvest” to fund five water harvest systems for five families in remote villages in Rajasthan and Gujarat, India, thus providing them with sources of safe, clean and sustainable water.
    Find out more

    Reducing single-use plastics and encouraging the use of reusable items

    Plastic waste is becoming an increasing problem in travel. In 2018 KE want to help prevent this and ensure sites remain beautiful for all to enjoy by making an official commitment to reducing single-use plastics and by encouraging the use of other reusable items.

    We will educate clients on the effects of using non-reusable items. Our kit-lists and pre trip information will remind all of their clients to take their own water bottle and a non-plastic reusable bag. We will begin to establish links with companies who provide alternatives to single-use products so we can provide a customer discount and empower them to buy reusable items.

    We will also inform our ground agents that reducing single-use plastic is a priority and work with them to resolve any issues surrounding this. We want 70% of agents to agree to stop providing single-use plastic bottles on their trips within the year. This will prevent the use of around 10000 plastic bottles.

    Finally, we want to start lead by example at our HQ. New guidelines and access to discounts will persuade at least 70% of our 34 members of staff to use alternatives for plastic bottles and single-use coffee cups. We will also take part in at least one local litter pick, starting with The Great Cumbrian Litter Pick, and better promote our efforts to protect the planet by improving our responsible travel web pages.

    • In 2018 KE Adventure Travel made an official commitment to reducing single-use plastics by contacting 118 agents worldwide to combat the problem, forming a partnership with Water-to-Go, educating clients and assessing and reducing our impa
    Find out more

    Backing initiatives for local people and the environment

    Here at Bamboo Travel we care deeply about the countries in which we operate. There are a number of worthwhile projects already being run in these destinations which support the sustainable tourism ethos. Our aim is to create a range of travel experiences incorporating these projects, which our clients can add to their tailor-made tour.

    In 2018 we will introduce two experiences from four of our main destinations. In Cambodia we selected a tuk-tuk foodie tour of Siem Reap which supports training restaurants for underprivileged young adults, and in India, clients will be able to take part in a walking tour of Delhi conducted by former street kids. Similar projects will also be chosen for Laos and Sri Lanka. These tours, many run by not-for-profit organisations, invest in the community by providing employment and training for local people, and our clients can make a direct impact by taking part.

    By the end of the year we will have eight experiences in total, which will be detailed on our new Sustainable Tourism webpage along with information on how clients can get involved and how they can make a difference.

    We are aiming for a minimum of 100 clients to take part in these tours over the coming year. In addition to this, for every Sustainable Tourism experience booked, we will donate $10 per person to the Safe Haven Children’s Charity in Cambodia, a project we have supported for a number of years. This will generate an additional $1,000 in donations.

    • In 2018 Bamboo Travel booked 69 people onto 8 sustainable experiences in 4 countries across Asia, thereby increasing support for several worthwhile projects, while also raising US$690 for a children’s charity in Cambodia.
    Find out more

    Supporting Social Enterprise in Asia One Meal At A Time (2017)

    At Experience Travel Group we are passionate about crafting truly experiential holidays that allow clients to get under the skin of a destination. We believe that understanding a culture comes through learning about the history, getting to know the people and, of course, trying delicious local food.

    Across Southeast Asia, there are innovative social enterprises that support vulnerable young people by helping them build a career in hospitality. The restaurants of Inle Heritage in Myanmar, Streets in Vietnam and Friends in Cambodia sponsor marginalised youth in their respective communities to enter comprehensive training programmes. These restaurants not only protect people by investing in their future but preserve the heritage of their local communities by producing authentic, traditional cuisine.

    Our pledge is, therefore, to help these inspiring organisations flourish by organising 150 client visits to their restaurants by the end of 2017. Each client who visits will positively contribute to this worthy cause simply by enjoying a delicious local meal. In the organisations’ own words, the best way to support them is by visiting, learning and spreading the word. Watching the testimonies of former students, it is clear that these projects enabled them to support their families and achieve their ambitions.
    We believe that this is a collaborative, sustainable and tasty way to support local businesses with a powerful social impact.

    • We are proud to say that we have been successful in our pledge to book 150 meals at social enterprise restaurants in Asia. As experiential holiday specialists, it was imperative to have an insightful experience at the heart of our pledge.
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