Terms & Conditions

AITO.com (and AITO.co.uk)

Both of the above website addresses are owned, operated and made available by the Association of Independent Tour Operators Ltd (AITO)

1. When do these conditions apply

When you access or use any part of AITO.com you are agreeing to be bound by the following conditions of use. If you do not wish to be bound by these conditions, you may not and should not access or use this website.

We may change these conditions at any time without giving any notice to you. If you continue to access and use AITO.com you agree to be bound by the most current version of the conditions of use. Please check these conditions from time to time to see if any changes have been made.

2. Our Copyright

Except where otherwise indicated, the content of any AITO.com web pages (which for the avoidance of doubt includes the design, text, graphics, any other content and arrangement thereof) and the software used therein, is the property of and is owned and controlled by AITO. All such content is the copyright material of AITO or our associated / chosen content-provider organisations.

All Information displayed as a result of an AITO.com search is extracted from a copyright work (database)owned and controlled by AITO.


3. Our Trademarks

The name "AITO" and the AITO logo are service marks of AITO or it's subsidiaries. All other trademarks, product names and company names or logos cited or displayed anywhere on AITO.com (or AITO.co.uk) are the property of their respective owners.

4. Permitted Uses by you

Save as provided below, no materials from aito.co.uk may be copied, downloaded, reproduced, broadcast, shown or played in public, republished, uploaded, posted, stored, transmitted or distributed in any way or adapted or changed in any way.

Subject to any applicable licences from third-party content-providers, you may electronically copy and print in hard copy, portions of aito.co.uk for your personal, non commercial use only. You are not permitted to sell or trade in any material so copied. Any other use, modification, distribution or republication without the prior written consent of AITO is similarly strictly prohibited. You may however copy and distribute any or all portions of any press releases or notices intended for general public use by AITO. The use of multiple searches to extract AITO database details for commercial benefit or use is strictly prohibited.

You may only access the AITO members' area if you are entitled to do so by virtue of being authorised to access AITO.com as an employee, director or partner of an AITO member otherwise granted permission to access the member area by AITO. You must comply with the terms of this clause in respect of all content, advice, guidance and information within this area unless the entitlement to distribute, copy or otherwise use such content is clearly granted by AITO.

5. No Licence

Except as expressly provided, nothing contained in these conditions or anywhere on AITO.com shall be construed as conferring any licence under any of AITOs or any third party's intellectual property rights.

6. You use AITO.com at your own risk

AITO makes no warranties or guarantees as to the availability or accuracy of AITO.com or as to the accuracy or fitness of any of the information in AITO.com. Much of this information is provided by third parties and its accuracy cannot be reasonably verified by AITO.

AITO makes no representation or warranty or condition, either express or implied, to you:

  • that AITO.com will be uninterrupted or error-free
  • that AITO.com or the computer server from which it is made available, are free of any viruses or other harmful components or programs
  • as to the accuracy, content, timeliness, completeness, legality, reliability, quality or suitability of any information, advice, content, service or search results provided by AITO.com
  • as to the quality or suitability of any goods or services or information received through or advertised on AITO.com or received through links provided on AITO.com whether from AITO members or other third parties
  • 7. Limitation of Liability

    Under no circumstances will AITO, or any other party involved in the creation, production, maintenance or distribution of aito.co.uk be liable for any damages either direct, indirect, incidental, special or consequential (including but not limited to loss of profits, business, anticipated savings, goodwill, loss of opportunity, use of data or other intangible losses) that result from any of the following:

  • the use of and reliance upon AITO.com
  • any inability to use AITO.com
  • any errors, omissions, interruptions, suspension, termination, deletion of files or email, mistakes, defects, viruses and other harmful creation, delays in operation, transmission or service response time, or any failure of performance by AITO.com including without limitation those arising from acts of God, communications failure, theft, destruction or any unauthorised access to AITO's data, records, programs or services. any services or products, information or advice received through or advertised on AITO.com or through any links provided on AITO.com
  • AITO is unable to ensure or guarantee the security of any information transmitted over the Internet. Any information or data which you transmit to or by using AITO.com is done at your own risk and AITO will not be responsible or liable for any damage that may result from transmitting such information.
  • If any jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

    8. Miscellaneous

    These conditions and any and all documents referred to herein form the entire agreement between you and AITO with respect to the use of AITO.com. If any term in these conditions is determined by a court to be illegal, invalid or in any way unenforceable, that provision shall be severed from these conditions and the remaining provisions shall continue in full force and effect.

    9. Feedback on this website

    Reviews should be submitted by bona fide travellers who wish to solely assist others to gather information and provide users with details of their holiday experiences.

    We wish to hear the good, the bad and the ugly, so please include relevant details about your holiday which you believe others would want to know. Tell us about your favourite aspects of your experience such as your tour guide, restaurants or accommodation. You can also include any particular elements of your holiday which you did not enjoy, or anything which you believe needs improving. Including aspects which you wish you had known before you travelled can also prove very valuable to perspective guests.

    At AITO we want to know every little detail of your holiday experience, however we would kindly ask that your content does not include any email addresses, web addresses or telephone numbers. Do not include anything derogatory, abusive or racially offensive. If you are under the age of 18 please ask permission from your parent or guardian before submitting a review.

    You are the only person that we would like to hear from! We accept only one review per booking for travel which has taken place in the past six months. Please only include your own opinions, rather than any third party information or any holiday gossip / hearsay.

    On some occasions we would like to publish your review elsewhere or send to third party contacts, these can include accommodation providers, the press or for training for the members of AITO. By submitting your review you are granting AITO non-exclusive, perpetual, royalty-free, and the permission to you use your content throughout the world via any media. Your content will solely be used to help others in some shape or form – Thank you!

    As all the reviews on this website are written by bona fide travellers, and they are entirely that traveller’s opinion, AITO will not be responsible for the accuracy of the content of the review. AITO also does not accept responsibility for any obscenity, pornography or vulgarity that you may encounter.

    Publication of reviews and content on the website does not signify that AITO agrees with the views and content given.

    Please click here to view the terms and conditions of our online feedback competition.

    10. Jurisdiction and Governing Law

    These conditions shall be governed by and construed in accordance with the laws of England and Wales. AITO and AITO.com's servers are located in England. As AITO.com can be accessed from other places around the world with different laws from those of England, when you access AITO.com you agree that the laws of England will apply to all matters relating to your use of AITO.com. You and AITO also agree to submit to the non-exclusive jurisdiction of the English courts, with respect to such matters.

    The Association of Independent Tour Operators Limited (AITO)

    Registered in England No2614755

    Registered office: Studio 3, The Quays, Concordia Street, Leeds, LS1 4ES, England

    Operating office: 18 Bridle Lane, St. Margarets, Twickenham, Middlesex, TW1 3EG