Tangney Tours Traveller Reviews

The hotel was very clean and the staff very friendly and helpful. The hotel was in a good position to be able to walk to the sights. The down side was the quality of the food. Very boring, repetative and not nutritious.

Having rung them before hand to check on airport assistance there wasnt any arranged when we arrived at the airport but a grumpy man did finally help. Three calls made beforehand about our tickets not arriving. Finally the day before we were due to fly Tangney did email us some. When we arrived back we did contact Tangney about the problems and someone contacted us from the company to us to put everything in writing which we did, but since then weve heard nothing from Tangney.

Totally lived up to expectations, and good balance of organised activities and free time.

Easy to communicate with, always answered emails promptly.

Outstanding the representatives at Stansted and Lourdes were most helpful , My brother was blind had a guide dog ,and they were on hand continuously to help with queries and positive help to us and the whole group. Hotel excellent. I cannot think what more could have been done

Outstanding the representatives at Stansted and Lourdes were most helpful , My brother was blind had a guide dog ,and they were on hand continuously to help with queries and positive help to us and the whole group. Hotel excellent. I cannot think what more could have been done

Two issues though....I travelled with a friend who has MS and is a wheelchair user. The coach to and from the airport had a lift which was great. We booked to go to the Lake mid week but the coach that arrived had no lift. Tangney need to either a) make sure they book a coach with a lift for the excursion (we were staying in the designated "supported pilgrim" hotel they were presumably on notice of potential issue or b) make it clearer when offering the excursion that there would be no lift on the excursion coach. In the event we opted not to go to the Lake in the circumstances but still had a very enjoyable afternoon around Lourdes so no major disappointment Second issue - we were not allocated an accessible room initially. A standard size twin room with a walk in shower but my friend required a proper "accessible" room - effectively a disabled toilet and shower with safety handles etc. After speaking with the manager this was sorted but it struck me that something had been lost in translation. I am sure we made it clear when booking with Tangney that we required a fully accessible room ie something more than a walk in shower. When I first spoke to the receptionist (before the manager became involved) she suggested that our requirement had simply been noted as a "walk in shower" and she used a different expression in french (which I cannot now recall!)to denote a fully accessible room - hence why I think something was "lost in translation" - which Tangney need to check on. But issue was sorted very quickly once referred to the manager and the room we were then given was excellent.

See comments above.

This was a pilgrimage to the Holy Land. It was also my first time organising such pilgrimage.

Tangney Tours guided me in all my needs and the needs of the pilgrims. They helped very much in the preparatory process and in advertising the pilgrimage. My pilgrims have also been satisfied with Tangney Tours as well.

As stated the pilgrimage was very good. The hotel clean and the food very good. Being stuck in the lift was very traumatic with no one to tell us what was happening. When it was reported to Tangney tours your representative Nicholas was of no use didn't even come to see us and we have not received an apology for the stress it caused. It could have been much worse with peoples health problems. I spoke to Nicholas on my return and he said he would let me know the outcome of my concerns but I have not heard anything.

Not at all helpful when you have a problem, definately not to be recommended.

It was well organised and the weather was good. Everything went well and was much enjoyed by all the pilgrims.

Tangney did a great job before, during and after.

I travelled to Lourdes with the Middlesbrough pilgrimage. It was a fantastic experience that has helped me find peace within myself that I am hoping to carry into my day to day life. The hotel was nice but good and staff let it down!

Quite disorganised. Bus organisation whilst there was awful.

This was a pilgrimage rather than a holiday. It was so well organised by the tour operator.

Tangney tours were superb. From the people in the airport to the amazing Linda based in Lourdes.

Great to be back in Lourdes again

Looked after us very well