AITO: The Association of Independent Tour Operators
Serenity Holidays

Serenity Holidays Traveller Reviews

Reviews of Serenity Holidays

Overall Company Rating
96%
Excellent 229
Good 40
Average 3
Poor 1
Terrible 1
Reviews Submitted: 274
Reviews Accepted: 272
Reviews Rejected: 2
272 reviews
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A Merula by Gray, 31 May 2022
Holiday Rating:

Refreshing week in Calvi

Arranged at quite short notice but all went well and it has does us good.

Arranged at quite short notice but all went well and it has does us good.

Rating for tour operator:

Excellent as previously.

Serenity Holidays by Johnb, 26 May 2022
Holiday Rating:

the flights , location and accommodation were all excellent and created a stressfree holiday

Ihad a week at Le Home in Calvi , where i found my accomodation and the town very pleasant. I enjoyed local restaurants, train and boat trips, Also excellent weather.

Ihad a week at Le Home in Calvi , where i found my accomodation and the town very pleasant. I enjoyed local restaurants, train and boat trips, Also excellent weather.

Rating for tour operator:

All arrangemernts were made well and the local representative was helpful and knowledgeable.

Serenity Holidays by KH, 12 Apr 2022
Holiday Rating:

Fabulous Hotel

Good value for money and well organised throughout. The hotel, food and staff were excellent.

Good value for money and well organised throughout. The hotel, food and staff were excellent.

Rating for tour operator:

Very helpful to both ourselves and our local travel agent, Bailey's Travel in Wellingborough.

Serenity Holidays by Jerry, 4 Mar 2022
Holiday Rating:

Holiday was enjoyable and a wonderful experience

very good

very good

Rating for tour operator:

THE Operator was helpful and made travelling pleasant.

Serenity Holidays by Liz, 3 Mar 2022
Holiday Rating:

Well organised, queries answered immediately.

Intimate hotel, peace and quiet - totally relaxing as always. Lovely owners and fantastic staff. Bird watching from my sunbed in the garden. Fabulous as ever.

Intimate hotel, peace and quiet - totally relaxing as always. Lovely owners and fantastic staff. Bird watching from my sunbed in the garden. Fabulous as ever.

Rating for tour operator:

Very caring, concerned about our welfare and enjoyment.

Serenity Holidays by Dizzy, 26 Feb 2022
Holiday Rating:

Amazing

We have been travelling to The Gambia for many years. We have made a lot of Gambian friends who have become family. The weather is always excellent,the people always smiling - what more could you ask for.

We have been travelling to The Gambia for many years. We have made a lot of Gambian friends who have become family. The weather is always excellent,the people always smiling - what more could you ask for.

Rating for tour operator:

Gambia Experience provide an excellent service, nothing is too much trouble for their staff, whether they are based in the UK or Gambia. You can book with extreme confidence knowing that you are in safe hands.

Serenity Holidays by Lacey, 19 Feb 2022
Holiday Rating:

Great to be back in The Gambia!

After a delay of 2 years able to travel to The Gambia again. Found it impoverished anxious but totally welcoming country. Covid precautions all in place but because of fine hot weather most contacts took place outdoors. We basked in the fine weather and the friendly people.

After a delay of 2 years able to travel to The Gambia again. Found it impoverished anxious but totally welcoming country. Covid precautions all in place but because of fine hot weather most contacts took place outdoors. We basked in the fine weather and the friendly people.

Rating for tour operator:

Gambia Experience. Kept us on board for 2 years during COVID. Always excellent in customer service and having travelled with them for 32 years they have always maintained their standards during many difficult times.

Serenity Holidays by Ady., 12 Feb 2022
Holiday Rating:

A real Gambian experience

We have been travelling for the last 26 years to the Gambia.What's not to like winter sunshine happy friendly people. We love to go out visit people especially the children we sponsor. Trying different Gambian dishes visiting the markets for a bit of retail therapy. Not forgetting a lazy day on the river Gambia.

We have been travelling for the last 26 years to the Gambia.What's not to like winter sunshine happy friendly people. We love to go out visit people especially the children we sponsor. Trying different Gambian dishes visiting the markets for a bit of retail therapy. Not forgetting a lazy day on the river Gambia.

Rating for tour operator:

Excellent customer service from Gambia experience from the booking experience to the airport.The representatives at the resort are very professional and knowledgeable.When we had to cancel our holiday at very short notice and 're book they were so helpful.

Serenity Holidays by garrisonman, 27 Jan 2022
Holiday Rating:

Exactly as described

We have been to Gambia many times but it was the first time at this hotel. Everything was as described by the tour company.

We have been to Gambia many times but it was the first time at this hotel. Everything was as described by the tour company.

Rating for tour operator:

10 out of 10. They provided an excellent service.

Ocean Bay - 4 Grade beachfront by Sunshine Lover, 13 Jan 2022
Holiday Rating:

A welcome and much overdue return

We had booked to stay at a different hotel but were advised of a hotel change due to Covid closure only a few days before departure. It later transpired that the hotel had been closed for sometime so we were somewhat aggrieved that we hadn't been advised of this upon booking. The revised hotel was satisfactory though cleanliness in public areas could have been much better. Staff all friendly without being too pushy. Ideal location close to the ...

We had booked to stay at a different hotel but were advised of a hotel change due to Covid closure only a few days before departure. It later transpired that the hotel had been closed for sometime so we were somewhat aggrieved that we hadn't been advised of this upon booking. The revised hotel was satisfactory though cleanliness in public areas could have been much better. Staff all friendly without being too pushy. Ideal location close to the beach and a taxi ride from a good selection of restaurants. Room of a good size and adequate. Gardens tidy. Food quality intermittent. Often not as hot as could be but a fair selection each day.

Rating for tour operator:

Gambia Experience are always very helpful and knowledgeable. Disappointed though that we were not advised of a hotel change until just before departure. Price quite high but good service in resort.