AITO: The Association of Independent Tour Operators
Serenity Holidays

Serenity Holidays Traveller Reviews

Reviews of Serenity Holidays

Overall Company Rating
96%
Excellent 279
Good 45
Average 4
Poor 1
Terrible 1
Reviews Submitted: 330
Reviews Accepted: 328
Reviews Rejected: 2
328 reviews
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Serenity Holidays by Battersea Boy, 23 Jun 2023
Holiday Rating:

Corsica

Nice location and helpful staff. due to accident needed extra help, which was more than forthcoming

Nice location and helpful staff. due to accident needed extra help, which was more than forthcoming

Rating for tour operator:

See above

Serenity Holidays by Bullythedutchfrog, 15 Jun 2023
Holiday Rating:

Corsican Places, great location (peaceful, calm, relaxing), great weather, good facilities

Peaceful, calm, relaxing holiday in Corsica

Peaceful, calm, relaxing holiday in Corsica

Rating for tour operator:

Pleasant, helpful, efficient, easy to contact by phone, fair pricing

Serenity Holidays by Cornflower, 26 May 2023
Holiday Rating:

A welcome recharging break for us

Been to Corsica several times over the years. Was great when our family was young but now lovely for us as a couple. It doesn’t change much and we love revisiting our favourite haunts

Been to Corsica several times over the years. Was great when our family was young but now lovely for us as a couple. It doesn’t change much and we love revisiting our favourite haunts

Rating for tour operator:

Corsican places were reliable and efficient

Serenity Holidays by Michael, 26 Apr 2023
Holiday Rating:

Relaxing

Cape Verde Experience holiday. Plenty of time to relax,. Beaches to die for. Limited number of experiences to sample, but enough to keep you interested if you needed entertaining!

Cape Verde Experience holiday. Plenty of time to relax,. Beaches to die for. Limited number of experiences to sample, but enough to keep you interested if you needed entertaining!

Rating for tour operator:

Whole experience from booking, travel, hotel accommodation and an excellent rep on the island.

Serenity Holidays by Mr J P 23, 23 Apr 2023
Holiday Rating:

Lovely stay

Regular visitor

Regular visitor

Rating for tour operator:

Highly organised, Staff in UK & The Gambia great

Serenity Holidays by sue, 20 Apr 2023
Holiday Rating:

cape verde beach holiday

hotel based fly and flop absolutely wonderful

hotel based fly and flop absolutely wonderful

Rating for tour operator:

Cape Verde Experience - excellent service, fabulous flights and incredible rep Tracey Hall

Serenity Holidays by Les in Bournemouth, 20 Apr 2023
Holiday Rating:

A great mid-winter escape destination

The weather is perfect. The sea unfortunately is not safe to swim in, but the hotel had two pools. Numerous restaurants and bars that were all reasonably priced and ranged from quite good to absolutely excellent. If you like steak, you can get a very tasty 8oz fillet steak for around £12. Ramadan did not seem to affect our holiday at all except for fewer staff available for around half an hour after dusk and many restaurants not really open ...

The weather is perfect. The sea unfortunately is not safe to swim in, but the hotel had two pools. Numerous restaurants and bars that were all reasonably priced and ranged from quite good to absolutely excellent. If you like steak, you can get a very tasty 8oz fillet steak for around £12. Ramadan did not seem to affect our holiday at all except for fewer staff available for around half an hour after dusk and many restaurants not really open until about 8pm or later.

Rating for tour operator:

This was my second trip with Gambia Experience. Both have been well organised and matched the brochure description

Kombo Beach Hotel by Mr P T 23, 17 Apr 2023
Holiday Rating:

Wonderful stay at Kombo Beach Gambia

Relaxing, entertaining and beautiful. Met some lovely people and the weather was just perfect. Location near to the beach a large bonus

Relaxing, entertaining and beautiful. Met some lovely people and the weather was just perfect. Location near to the beach a large bonus

Rating for tour operator:

Very good, just that the upgrade to Star Class, in my opinion, was a little overpriced. It did add a nice touch to a special birthday celebration.

Serenity Holidays by Steve, 15 Apr 2023
Holiday Rating:

Would have been excellent if the hotel had been of a higher standard or if had cost less

Lots of positives; staff, food, entertainment, atmosphere. However: No taxi on arrival, having to pay for use of the safe and the spa (which wasn't fully functional.) Inferior room: no robe or towels, no tea/coffee or kettle, empty fridge, towels were old and stained, drains were blocked so water didn't drain away (had to ask 3 times before this was addressed), no full length mirror, furniture is old and tired, 2 single beds pushed together ...

Lots of positives; staff, food, entertainment, atmosphere. However: No taxi on arrival, having to pay for use of the safe and the spa (which wasn't fully functional.) Inferior room: no robe or towels, no tea/coffee or kettle, empty fridge, towels were old and stained, drains were blocked so water didn't drain away (had to ask 3 times before this was addressed), no full length mirror, furniture is old and tired, 2 single beds pushed together so uncomfortable to sleep on. Lack of information at check in re towels and wrist band (found out through other guests.) Air conditioning not working in gym, steam rooms not operating in spa, flies sitting on the food in the restaurant. Not what we would expect for what we paid or for a hotel of this rating.

Rating for tour operator:

Helpful and always available, just feel like we have been way overcharged.

Serenity Holidays by Outstanding Holiday in The Gambia, 15 Apr 2023
Holiday Rating:

Outstanding Holiday in The Gambia

We had a fabulous time drinking in the sites that surround you in The Gambia. Very thought provoking putting ones own life into perspective.

We had a fabulous time drinking in the sites that surround you in The Gambia. Very thought provoking putting ones own life into perspective.

Rating for tour operator:

The Gambia Experience were extremely helpful, supportive and informative.