Serenity Holidays Traveller Reviews

We stayed at the African Princess for 7 nights in a swim-up room and enjoyed perfect hot and sunny weather, cooling off in our private area of the pool and walking directly onto the golden sands of the beach and the Atlantic Ocean straight from the hotel. We were greeted with smiles wherever we went and nothing was too much trouble for the delightful staff.

We received excellent communication from the tour company and hotel transfers were well organised which took the stress out of arriving and departing.

Travelling to Goa with my parents, husband and children for Christmas and New Year has made some lovely memories simply by being together. The Radisson Blu was not really to the standard we would normally stay at but we worked around it. Friendly, but broadly inexperienced hoteliers which made the experience fairly chaotic. Constantly having to ask for things like towels, or updates on WIFI could have been avoided. Not a massive fan of package holidays but Tui is currently far better than British Airways at every touch point of travel. More investment required in trips and things to do from the travel company. It would also help if the itinerary was accurate for where you were staying i.e. north or south Goa.

Responsive and friendly on booking. A little more fuss required on arrival. If a meeting is scheduled then the rep should be on time. If late, wait for the guests to arrive before starting. My parents have been travelling for over 30 years with a sister business Gambia Experience which is a much more polished experience. I would have expected my parents to receive a welcome gift. Details like this are important. When a company doesn’t call to ask us how we enjoyed the holiday we don’t return.

Arrived Christmas Eve, Great Christmas Eve Gala but then went downhill from Christmas Day with diarrhoea, once I was better after three days my husband suffered and so did friends and other guests. A la carte only open to 7pm and then given a different menu at 6pm where prices go up! But wasn’t given this information, only told there was one menu beforehand. Buffet food being touched by children and flies on food probably doesn’t help with getting diarrhoea. Choose B&B if you go here and support the local taxi drivers and restaurants and avoid getting poorly. Our holiday was ruined!

Always on hand to help.

My family and I had a great holiday thanks to all the staff both at Gambia Experience and locally. However Coco Ocean Hotel was very disappointing and did not merit its high star rating. This was my 8th visit to The Gambia and the most disappointing for accommodation.

Thorough, helpful, friendly and efficient both in the UK and in Gambia.

the experience was mostly good. When it was poor, they rectified the situation immediately, nothing was to much trouble for the staff. Well done excellent staff.

Very helpful and caring about every individual

Two weeks in The Gambia at the Senegambia Beach Hotel

Gambia Experience were excellent

We visited 3 islands (Sal, Santiago, Fogo) in 8 days which given the airport experience on Cape Verde is probably on the ambitious side. Flight times were changed with very little notice and when the flights changed we were given impossible connecting flights (given the time it takes to get through their airports). Most internal flights are always full so we decided to pay for an extra night of accommodation ourselves while we were out there, in order to de-risk the flight schedule and ensure we could get back to Sal in time for our international flight... but it is annoying that we had to do that, and the holiday company didn't take more responsibility.

The on-the-ground people working for Cape Verde Experience were helpful and tried to change our flights etc when asked, but the basic holiday schedule is probably too ambitious.

Great week in the Gambia with the Gambia Experience. Flights were good and the hotel was lovely. Rep was helpful and friendly all the time. Good value for money. Booking was an easy experience. Will recommend to friends and family.

Really helpful and easy to book. Friendly staff and smooth process.

Recently travelled to Kombo Beach, The Gambia using a company we had never used before. Was impressed with the level of service we received, the price and communication. Would definitely book again.

Always available at the end of a phone to answer any questions. We helpful and knowledgable.

Corsica was new to us. It has opened up a new destination that we will definitely return to...its food, mountains and people are a delight.

Couldn't have been more helpful.