Serenity Holidays Traveller Reviews

Very relaxing. Enjoyed myself and the weather very much!

I always use Gambia Experience because they make the getting there and coming home very stress free.

We had a great time but we always have

Just a good company to deal with

Package holiday deal to Kololi Gambia

Gambian Experience - specialise in package holidays to Gambia and Senegal in particular. The onsite reps in Gambia are excellent they go over and above to ensure the safety and comfort of tourists in which can be a bit a little challenging at times. I like the fact that their office is on site of the hotel I stay at and rep is available in person every morning. They also have an excellent knowledge of the trips they sell too.

we had an amazing time in the Gambia .The people are so friendly and helpful .For someone going to African for the first time a really good place to start as you will have such positive experience

From the initial email to the final arrangements it was a very positive experience .Well organised and professional Wishe they flew from Scotland

Had the most amazing holiday in the Gambia. Was our first visit but we’ll be back!

The Gambian Experience was excellent from end to end. I had never heard of them before but they will be my first choice for all holidays from now on.

We loved Cape Verde and its low key Portuguese African vibe....The Morabeza Hotel was the perfect Beachside Hotel and being only minutes from Santa Maria town made it easy to enjoy the town and its restaurants...we loved our stay and will return next year..

First class operator who were efficient helpful at all stages of booking to after Cape Verde Experience are one of the best tour operators we havem used, efficient and helpful at all stages with a great representative on the Island who looked after us throught the stay

Two weeks beach holiday in The Gambia, staying at the Palm Beach Hotel.

From booking to hotel, and hotel to home, efficient and comprehensive information

Welcome to the Gambia, Tamala Beach. Our first trip to Gambia and we will certainly return. Especially with only a 6hr flight from London (no time zone difference) and 25 min transfer by car. Tamala Beach, an ideal setting, walk through the grounds, lovingly maintained by the grounds staff to the beach and the Atlantic ocean, amazing walks along the sands, with the Hooded vultures, black kites and other birdlife around. The staff at Tamala Beach are amazing, greeting the guests with a beaming smile and a chat as they pass. We didn't eat at the a la Carte restaurant but used the buffet restaurant for our meals. Eggs/omelettes , pancakes, cereals, breads and cakes, juices etc for Breakfast. Buffet lunch and dinner, always choices at the griddle or Pasta Station together with other options in the 'keep hot' serving dishes, and fruit and cakes. Sunday Brunch and the Beach BBQ are a must during the stay. The large bedrooms do require updating in décor but improvements are happening at this resort. The wooden pontoons at the swimming pool were updated during our time there and the Parasols and bases were all replaced. The pool team work tirelessly to keep the pool and swim up area clean, but having palm trees and insects around the grounds, some small insect or the odd leaf will get blown onto the water. The bars serve local spirits and mixers, juice etc but premium drinks can be ordered at the a la carte bar and charged to the room or paid for in cash. We have travelled to various regions of Africa and the Tamala Beach hotel does not disappoint against those standards, the management are very pleased to discuss any issues. The minor room issues we experienced were dealt with very efficiently by the maintenance team: locked out of safe, retune of TV and our own room power cut . House keeping were also very efficient with cleaning the room, maintaining consumables and decorating the bed with petals. Very impressed with the service and Standards provided by Titan airways, The Gambia Experience offices in Whiteley and the in resort representative, Lamin.

very efficient in all aspects

We stayed at the African Princess for 7 nights in a swim-up room and enjoyed perfect hot and sunny weather, cooling off in our private area of the pool and walking directly onto the golden sands of the beach and the Atlantic Ocean straight from the hotel. We were greeted with smiles wherever we went and nothing was too much trouble for the delightful staff.

We received excellent communication from the tour company and hotel transfers were well organised which took the stress out of arriving and departing.

Travelling to Goa with my parents, husband and children for Christmas and New Year has made some lovely memories simply by being together. The Radisson Blu was not really to the standard we would normally stay at but we worked around it. Friendly, but broadly inexperienced hoteliers which made the experience fairly chaotic. Constantly having to ask for things like towels, or updates on WIFI could have been avoided. Not a massive fan of package holidays but Tui is currently far better than British Airways at every touch point of travel. More investment required in trips and things to do from the travel company. It would also help if the itinerary was accurate for where you were staying i.e. north or south Goa.

Responsive and friendly on booking. A little more fuss required on arrival. If a meeting is scheduled then the rep should be on time. If late, wait for the guests to arrive before starting. My parents have been travelling for over 30 years with a sister business Gambia Experience which is a much more polished experience. I would have expected my parents to receive a welcome gift. Details like this are important. When a company doesn’t call to ask us how we enjoyed the holiday we don’t return.