AITO: The Association of Independent Tour Operators
Serenity Holidays

Serenity Holidays Traveller Reviews

Reviews of Serenity Holidays

Overall Company Rating
96%
Excellent 122
Good 21
Average 1
Poor 1
Terrible 0
Reviews Submitted: 145
Reviews Accepted: 144
Reviews Rejected: 1
144 reviews
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Serenity Holidays by Gilles, 7 Dec 2019
Holiday Rating:

Overall very good

Check in at LGW not good and flight took off 50m late (But, sadly, this seems to be the norm for Gatwick these days!) Hotel good, except for some attitude issues with some of the reception staff. Facilities, pool, beach, half day island excursion and Santa Maria all excellent

Check in at LGW not good and flight took off 50m late (But, sadly, this seems to be the norm for Gatwick these days!) Hotel good, except for some attitude issues with some of the reception staff. Facilities, pool, beach, half day island excursion and Santa Maria all excellent

Rating for tour operator:

Very efficient, helpful and friendly Would have liked an online check in option at Gatwick though!

Serenity Holidays by KAREN, 30 Nov 2019
Holiday Rating:

very good

Enjoy meeting people , hot and sunny everyday, hotel was good . Enjoyed all the trips.

Enjoy meeting people , hot and sunny everyday, hotel was good . Enjoyed all the trips.

Rating for tour operator:

very good , helpful

Serenity Holidays by M&M, 29 Nov 2019
Holiday Rating:

Relaxing!

It was a happy and relaxing experience. Fabulous beaches, excellent food, helpful staff.

It was a happy and relaxing experience. Fabulous beaches, excellent food, helpful staff.

Rating for tour operator:

Very helpful and pleasant.

Serenity Holidays by SImonD, 27 Nov 2019
Holiday Rating:

Excellent accommodation, terrible flights.

We booked with Cape Verde Experience and they arranged excellent accommodation at the Sal Cabo Verde Hilton, transfers and airport lounge access were included. The monopoly of of TUI for flights to Cape Verde meant that the holiday was spoiled by the check-in, seat allocation and service on the flights. The layout and ventilation in the aircraft were bordering on in human. Three Lavatories for 240 people (when not blocked). Poor ventilation ...

We booked with Cape Verde Experience and they arranged excellent accommodation at the Sal Cabo Verde Hilton, transfers and airport lounge access were included. The monopoly of of TUI for flights to Cape Verde meant that the holiday was spoiled by the check-in, seat allocation and service on the flights. The layout and ventilation in the aircraft were bordering on in human. Three Lavatories for 240 people (when not blocked). Poor ventilation at the rear of the plane, my wife feinted. Access to the lavatories continually blocked by refreshment carts.

Rating for tour operator:

Cape Verde provided a good on-line reservation system and travel documentation. Their representatives on arrival did not respond to our complaints about outward flight. The representative for the return eventually helped on the day we left. Value for money looks poor when I compare withe independent travel.

Serenity Holidays by Kime, 27 Nov 2019
Holiday Rating:

Relaxing

We have been going for 15 years now it’s our fav place

We have been going for 15 years now it’s our fav place

Rating for tour operator:

Friendly great and great customer service

Serenity Holidays by muiro, 13 Nov 2019
Holiday Rating:

Very enjoyable

relaxing holiday at Senegambia Hotel. Loved the hotel grounds much larger than others with great birds and wildlife.

relaxing holiday at Senegambia Hotel. Loved the hotel grounds much larger than others with great birds and wildlife.

Rating for tour operator:

EVERYTHING WENT TO PLAN WHAT MORE DO YOU NEED?

Serenity Holidays by Loopy loo, 10 Nov 2019
Holiday Rating:

Exceptional service from the Gambia experience team

Visit to Gambia, exceptional weather, excellent service from Gambia experience team, especially lamin the rep

Visit to Gambia, exceptional weather, excellent service from Gambia experience team, especially lamin the rep

Rating for tour operator:

Excellent in all aspects from flight to representatives in resort

Reviewer's images:
Serenity Holidays by Normzy, 2 Oct 2019
Holiday Rating:

Idillic location Marred by awful flight experience.

We travelled to Gambia with The Gambia Experience who we have used before, and always found to be excellent. However this holiday was spoilt by their use of an inferior airline that has zero customer service, and a flight delay of four hours going, due to a technical hitch, and check in staff plus cabin crew that showed no concern at all. The attitude at the gate was awful, no one told us what was going on, and we felt the representatives ...

We travelled to Gambia with The Gambia Experience who we have used before, and always found to be excellent. However this holiday was spoilt by their use of an inferior airline that has zero customer service, and a flight delay of four hours going, due to a technical hitch, and check in staff plus cabin crew that showed no concern at all. The attitude at the gate was awful, no one told us what was going on, and we felt the representatives looked at us with contempt The return flight was also delayed by two hours we don't know why, we weren't told anything and didn't even get an apology.

Rating for tour operator:

They are very good at organising your holiday, and their hotels are chosen well with a good selection of board bases, and room choice, the select your seat at booking is great along with clear baggage options. Unfortunately their choice of charter company for flights needs looking into this along with their representation at both Gatwick and Banjul airports leaves a lot to be desired.

Serenity Holidays by PGTips, 1 Oct 2019
Holiday Rating:

Corsica, self catering, in mid september. Very nice holiday, lovely weather, comfortable beach temperatures

Self catering holiday to Corsica, arranged to include Car Hire and fights. All went according to plan, car hire pick up, apartment, and all travel arrangements worked like clockwork. Weather was great for mid september, temperatures as expected at 27/28C. Nice time to go to avoid the crowds.

Self catering holiday to Corsica, arranged to include Car Hire and fights. All went according to plan, car hire pick up, apartment, and all travel arrangements worked like clockwork. Weather was great for mid september, temperatures as expected at 27/28C. Nice time to go to avoid the crowds.

Rating for tour operator:

Corsican Places

Serenity Holidays by PGTips, 1 Oct 2019
Holiday Rating:

Corsica, self catering, in mid september. Very nice holiday, lovely weather, comfortable beach temperatures

Self catering holiday to Corsica, arranged to include Car Hire and fights. All went according to plan, car hire pick up, apartment, and all travel arrangements worked like clockwork. Weather was great for mid september, temperatures as expected at 27/28C. Nice time to go to avoid the crowds.

Self catering holiday to Corsica, arranged to include Car Hire and fights. All went according to plan, car hire pick up, apartment, and all travel arrangements worked like clockwork. Weather was great for mid september, temperatures as expected at 27/28C. Nice time to go to avoid the crowds.

Rating for tour operator:

Corsican Places