AITO: The Association of Independent Tour Operators
Serenity Holidays

Serenity Holidays Traveller Reviews

Reviews of Serenity Holidays

Overall Company Rating
96%
Excellent 128
Good 22
Average 1
Poor 1
Terrible 1
Reviews Submitted: 153
Reviews Accepted: 152
Reviews Rejected: 1
152 reviews
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Serenity Holidays by MDV, 28 Jan 2020
Holiday Rating:

Great winter break

Lots of sun, fishing and birdwatching

Lots of sun, fishing and birdwatching

Rating for tour operator:

My sister did the booking, but all documentation, airport transfer and hotel very very good

Serenity Holidays by Susie2shoes, 28 Jan 2020
Holiday Rating:

Excellent from start to finish

As Regular visitors to Gambia, had 2 weeks enjoying the lovely weather on the beach, fishing and birdwatching. Gambians are generally very friendly and helpful, always enjoy getting out and about into the countryside and smaller villages.

As Regular visitors to Gambia, had 2 weeks enjoying the lovely weather on the beach, fishing and birdwatching. Gambians are generally very friendly and helpful, always enjoy getting out and about into the countryside and smaller villages.

Rating for tour operator:

Easy online booking and great staff support when adding additional traveller. Good communication prior to travel & comprehensive travel documentation. Staff support and transfer on arrival was very good, hotel excellent. We’ll certainly use Gambia Experience and Kombo Beach Hotel again

Serenity Holidays by Black Horse , 28 Jan 2020
Holiday Rating:

We did not know what to expect but all expectations exceeded.

An unforgettable experience.

An unforgettable experience.

Rating for tour operator:

Cape Verde Experience ticked every box.

Serenity Holidays by Mal, 21 Jan 2020
Holiday Rating:

Great weather food and drinks

As stated

As stated

Rating for tour operator:

Kept us fully informed of events etc.

Serenity Holidays by M, 4 Jan 2020
Holiday Rating:

Awful, the hotel has really degraded over recent years... army of ants in my room

Worst holiday ever. Horrible, old, dirty and broken items in the room. Had to pay extra for a sea view. The beach and the staff are the only good things about this hotel.

Worst holiday ever. Horrible, old, dirty and broken items in the room. Had to pay extra for a sea view. The beach and the staff are the only good things about this hotel.

Rating for tour operator:

Much better service on previous trips.

Serenity Holidays by Vince, 2 Jan 2020
Holiday Rating:

Relaxing

A relaxing holiday at the Ngala Lodge which is a mini paradise, both in its natural environment and the food that it serves.

A relaxing holiday at the Ngala Lodge which is a mini paradise, both in its natural environment and the food that it serves.

Rating for tour operator:

Very professional.

Serenity Holidays by FirstTimeGambian, 29 Dec 2019
Holiday Rating:

It's not called the smiling coast for nothing

The Ocean Bay Resort is a wonderful place to stay, in a quiet area. This allows to enjoy both the excursions by Gambia Experience, and the many contacts with local restaurants, guides and craftsmen (and -women!). It was the perfect balance for a first-time Africa experience. Definitely leave the Hotel and mix with the locals.

The Ocean Bay Resort is a wonderful place to stay, in a quiet area. This allows to enjoy both the excursions by Gambia Experience, and the many contacts with local restaurants, guides and craftsmen (and -women!). It was the perfect balance for a first-time Africa experience. Definitely leave the Hotel and mix with the locals.

Rating for tour operator:

In the run up to the holiday, they provided more information than I ever got from a tour operator, like maps and a guide book. Buba, the tour rep, was working his socks off to be always available and making the holiday stress free. The only tiny drawback is with the airline (Titan), not the operator as such: the onboard entertainment requires you to carry your own tablet, and didn't work on my hardware (and many others, judging by the reviews)

Serenity Holidays by Rockape, 25 Dec 2019
Holiday Rating:

The smiling coast

2 week b&b in the Gambia. Excellent hotel best breakfast in the area. Lovely staff lots of excursions. Love the people- need a guide to show you around local places. Plenty of restaurants to visit good quality

2 week b&b in the Gambia. Excellent hotel best breakfast in the area. Lovely staff lots of excursions. Love the people- need a guide to show you around local places. Plenty of restaurants to visit good quality

Rating for tour operator:

Well organised. Good communication. Excellent journey seamless. Hotel very good. Local rep excellent

Serenity Holidays by Gilles, 7 Dec 2019
Holiday Rating:

Overall very good

Check in at LGW not good and flight took off 50m late (But, sadly, this seems to be the norm for Gatwick these days!) Hotel good, except for some attitude issues with some of the reception staff. Facilities, pool, beach, half day island excursion and Santa Maria all excellent

Check in at LGW not good and flight took off 50m late (But, sadly, this seems to be the norm for Gatwick these days!) Hotel good, except for some attitude issues with some of the reception staff. Facilities, pool, beach, half day island excursion and Santa Maria all excellent

Rating for tour operator:

Very efficient, helpful and friendly Would have liked an online check in option at Gatwick though!

Serenity Holidays by KAREN, 30 Nov 2019
Holiday Rating:

very good

Enjoy meeting people , hot and sunny everyday, hotel was good . Enjoyed all the trips.

Enjoy meeting people , hot and sunny everyday, hotel was good . Enjoyed all the trips.

Rating for tour operator:

very good , helpful