AITO: The Association of Independent Tour Operators
Serenity Holidays

Serenity Holidays Traveller Reviews

Reviews of Serenity Holidays

Overall Company Rating
96%
Excellent 222
Good 40
Average 3
Poor 1
Terrible 1
Reviews Submitted: 267
Reviews Accepted: 265
Reviews Rejected: 2
265 reviews
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Serenity Holidays by Asha, 26 Apr 2018
Holiday Rating:

A wonderful experience with a well organised group.

I went to The Gambia for the first time. It was a wonderful experience. I loved the country and its people. They were warm and friendly. I loved the simple but happy life that they shared.

I went to The Gambia for the first time. It was a wonderful experience. I loved the country and its people. They were warm and friendly. I loved the simple but happy life that they shared.

Rating for tour operator:

Very well organised. No hitches. Everything went to plan. Paperwork clear and accurate.

Serenity Holidays by IanJ_Mold, 21 Mar 2018
Holiday Rating:

Another Excellent Gambia Experience

This was our third time to The Gambia with Gambia Experience (Serenity Holidays) and once again we had a winderful time. The flight on Titan is a much more enjoyable beginning and end to the holiday than on Thomas Cook and the representative was there if you wanted him but not in your face constantly when we didn’t. Very professional from booking to landing back at Gatwick.

This was our third time to The Gambia with Gambia Experience (Serenity Holidays) and once again we had a winderful time. The flight on Titan is a much more enjoyable beginning and end to the holiday than on Thomas Cook and the representative was there if you wanted him but not in your face constantly when we didn’t. Very professional from booking to landing back at Gatwick.

Rating for tour operator:

Very easy to contact and very helpful and knowledgeable staff

Serenity Holidays by Maria, 17 Mar 2018
Holiday Rating:

Serenity Holidays review

Very good service.

Very good service.

Serenity Holidays by Happy, 10 Mar 2018
Holiday Rating:

Fabulous

Monkeys, sun, sea, lovely people, birds, lots of charity work at schools just incredible.

Monkeys, sun, sea, lovely people, birds, lots of charity work at schools just incredible.

Rating for tour operator:

Great - especially airline chosen

Serenity Holidays by Deal Lionel, 8 Mar 2018
Holiday Rating:

Superb service from the travel companyand fantastic hotel.

We stayed at the Charleston Beach hotel in Goa. The whole experience from booking of holiday the stay itself was arranged very efficiently. The hotel was superb, with regards to location, friendliness, cleanliness, restaurant food and staff of the highest order.

We stayed at the Charleston Beach hotel in Goa. The whole experience from booking of holiday the stay itself was arranged very efficiently. The hotel was superb, with regards to location, friendliness, cleanliness, restaurant food and staff of the highest order.

Rating for tour operator:

Accurate advertising, excellent service from booking right through to hotel choice, ease of understanding the requirements of India and value for money.

Sunbeach Hotel by Waggles, 6 Mar 2018
Holiday Rating:

Serenity Holidays review

Everything organised to our satisfaction

Everything organised to our satisfaction

Serenity Holidays by Donald, 6 Mar 2018
Holiday Rating:

Serenity Holidays review

Helpful throughout. Excellent reception at the airport, escort from hotel to game reserve in Senegal and back. Staff friendly and helpful.

Helpful throughout. Excellent reception at the airport, escort from hotel to game reserve in Senegal and back. Staff friendly and helpful.

Serenity Holidays by Reggie, 4 Mar 2018
Holiday Rating:

Poor quality

Lack of a holiday experience in an expensive / not good value hotel.

Lack of a holiday experience in an expensive / not good value hotel.

Rating for tour operator:

Friendly but initially not too efficient and holiday did not match up to expectations from advice given / implied.

Serenity Holidays by jak210, 26 Feb 2018
Holiday Rating:

All went well and a great destination

Single traveller who had a great time , made new friends recommended, give this place a tryy!

Single traveller who had a great time , made new friends recommended, give this place a tryy!

Rating for tour operator:

everything works perfectly for a change on my holiday

Serenity Holidays by Frasta Rasta, 25 Feb 2018
Holiday Rating:

Superb first experience of the Gambia with The Gambia Experience

Every day was a new adventure and educational. couldn't have asked for a warmer welcome from all employees and locals - the tours were outstanding - 6 in 1; lazy day on the river and cooking with Ida should not be missed.

Every day was a new adventure and educational. couldn't have asked for a warmer welcome from all employees and locals - the tours were outstanding - 6 in 1; lazy day on the river and cooking with Ida should not be missed.

Rating for tour operator:

See above