AITO: The Association of Independent Tour Operators
Naturetrek

Naturetrek Traveller Reviews

Reviews of Naturetrek

Overall Company Rating
99%
Excellent 2980
Good 135
Average 4
Poor 3
Terrible 2
Reviews Submitted: 3124
Reviews Accepted: 3124
Reviews Rejected: 0
3124 reviews
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Naturetrek by Lynne, 23 Feb 2015
Holiday Rating:

A fantastic experience

All expectations were exceeded from day 1: each day presented something unique, and a range of wonderful visual and emotional experiences unfurled as the journey along the Baja California coast continued. The crew of Searcher, skippered by Captain Art, provided an unparalleled level of expertise, care and attention to ensure that every wildlife sighting was special, and that every activity was safe.

All expectations were exceeded from day 1: each day presented something unique, and a range of wonderful visual and emotional experiences unfurled as the journey along the Baja California coast continued. The crew of Searcher, skippered by Captain Art, provided an unparalleled level of expertise, care and attention to ensure that every wildlife sighting was special, and that every activity was safe.

Rating for tour operator:

Excellent attention to detail, provision of information and travel arrangements from the moment of booking. Most importantly, Lee, the Naturetrek naturalist on board, and his fellow professional Rob, could not have been more informative, helpful and above all, passionate about their subjects.

Naturetrek by Toes, 23 Feb 2015
Holiday Rating:

A genuine trip of a lifetime for nature lovers.

Everyone expected to see whales but not in such numbers and dramatic displays Coupled with excellent shore visits and snorkelling trips the guides and crew made this an unforgettable journey.

Everyone expected to see whales but not in such numbers and dramatic displays Coupled with excellent shore visits and snorkelling trips the guides and crew made this an unforgettable journey.

Rating for tour operator:

This was my third trip with naturetrek and each one would qualify as a trip of a lifetime.They deliver everything I hope for in natural history tours and hope to see plenty more.

Naturetrek by Toes, 23 Feb 2015
Holiday Rating:

A genuine trip of a lifetime for nature lovers.

Everyone expected to see whales but not in such numbers and dramatic displays Coupled with excellent shore visits and snorkelling trips the guides and crew made this an unforgettable journey.

Everyone expected to see whales but not in such numbers and dramatic displays Coupled with excellent shore visits and snorkelling trips the guides and crew made this an unforgettable journey.

Rating for tour operator:

This was my third trip with naturetrek and each one would qualify as a trip of a lifetime.They deliver everything I hope for in natural history tours and hope to see plenty more.

Naturetrek by Peregrine falcon, 20 Feb 2015
Holiday Rating:

A short break bird watching on the Somerset Levels

We were based in a very comfortable hotel in Wells Somerset and went out each day ( in 2 minibuses with 2 leaders/drivers/guides) to explore the Somerset Levels for the wonderful bird watching at this time of the year .Everything about the short break exceeded my expectations !

We were based in a very comfortable hotel in Wells Somerset and went out each day ( in 2 minibuses with 2 leaders/drivers/guides) to explore the Somerset Levels for the wonderful bird watching at this time of the year .Everything about the short break exceeded my expectations !

Rating for tour operator:

This is the first time I have booked with Naturetrek and found them very efficient both in the booking and pre-holiday stages and on the holiday itself . Everything was taken care of in a non obtrusive way .I will definitely travel with Naturetrek again -in fact have already booked another holiday with them.

Naturetrek by dancingbear, 20 Feb 2015
Holiday Rating:

A glimpse of the flora, fauna, on and around the Galapagos Islands

We spent 13 days on a boat visitng 13 of the Galapagos islands. Each morning and afternoon was spent viewing the wildlife accompanied by a local expert. Part of some days was spent snorkelling . The geology was amazing, though these are not picture postcard South Sea Islands. On land we saw land and marine iguanas, crabs , giant tortoises and identified more than 50 varieties of bird.It was fabulous to be in such close proximity to them , they ...

We spent 13 days on a boat visitng 13 of the Galapagos islands. Each morning and afternoon was spent viewing the wildlife accompanied by a local expert. Part of some days was spent snorkelling . The geology was amazing, though these are not picture postcard South Sea Islands. On land we saw land and marine iguanas, crabs , giant tortoises and identified more than 50 varieties of bird.It was fabulous to be in such close proximity to them , they did not appear to be afraid or feel threatened. In the surrounding ocean we saw orca whales, basking sharks bottle nose dolphins, sea lions, penguins,rays, turtles and countless varieties of fish. It was a privilege to visit this wild life heritage site

Rating for tour operator:

We travelled with Naturetrek. They gave us information about travel and what clothes to take, and information about how much walking and how arduous some of the visits were. Food on the boat was of a good standard and plentiful. 1-2 peole were seasick initially, but no tummy upsets of any sort. The local guide/ wildlife expert was fantastic with an indepth knowledge of the geology, flora , fauna,and fishlife and he took photgraphs of the wildlife giving us a labelled copy on a camera chip (Owner Provided)at the conclusion of the trip. Most of each day we spent off the boat

Naturetrek by It's not about the money!, 19 Feb 2015
Holiday Rating:

No Whales or Leopards!

First let me say I travelled with Naturetrek because I had a great trip with them to Canada. This trip was titled Blue Whales and Leopards of Sri Lanka. The worst trip I have ever been on and Naturetrek was horrid to deal with. I got back from a very disappointing trip to Sri Lanka and offered to go in to see Naturetrek and share my experiences as I was very worried at the way we tried to view wildlife in Yala national park. They didn't want ...

First let me say I travelled with Naturetrek because I had a great trip with them to Canada. This trip was titled Blue Whales and Leopards of Sri Lanka. The worst trip I have ever been on and Naturetrek was horrid to deal with. I got back from a very disappointing trip to Sri Lanka and offered to go in to see Naturetrek and share my experiences as I was very worried at the way we tried to view wildlife in Yala national park. They didn't want to know! Very rude I thought. So let me tell you that the hotel we stayed in at Mirissa was witnessed by the group of food being recycled and our rooms being left unlocked everyday, no security! Yala national park experience was over 100 4x4 vehicles in a line to see a leopards tail and another 30+ vehicles trapping an Elephant between them. Our group had to ask to leave the park as we had never been put in a position of viewing wildlife like this. The Blue Whale excursion was equally awful with one distant sighting an 20 boats chasing it. We have also since spoken as a group and found that some of the group had a phone call from the MD and an offer of 10% off the next trip booked while some got very rude letters blaming the weather! Which is it Naturetrek surely all your customers should be treated the same!

Rating for tour operator:

Not willing to listen to feedback. Treated clients differently!

Naturetrek responded to this review on 31 Mar 2015:

Miss Robinson chose to travel to Sri Lanka over Christmas 2014, on Naturetrek’s ‘Sri Lanka – Blue Whales & Leopards’ tour. As one might expect, the Christmas period is a busy one, and the national parks and wildlife areas we visit at that time also attract many other tourists from overseas, as well as a great many domestic tourists enjoying the Christmas holiday season. In 2014, some of these areas were particularly conjested because excessive, unseasonal rainfall, the heaviest in 18 years, fell in Sri Lanka during the last 3 weeks of December. This caused extensive flooding in Yala National Park, one of the two main areas included in our tour itinerary, and the network of routes throughout the park that we would normally use was closed. Only the main road through the park was open, to which all the many Christmas visitors were unfortunately confined. It was regrettable, but inevitable, that the heavy rains had such an unwelcome impact on tourism across the country at this time, adversely affecting the operation of many holiday itineraries and spoiling the holiday experience for many overseas visitors. However, for many local villagers, matters were far worse. Tens of thousands of Sri Lankans were displaced from their homes by the effects of these rains, and devastating mudslides killed over 20 people. Given such conditions, no wildlife holiday could have secured the wildlife sightings that one would expect on a holiday blessed with more usual weather conditions. That said, Naturetrek’s expert wildlife guides did their best and, during 3 pelagic voyages, managed to show the group a Blue Whale, three rare Bryde’s Whales, a pod of 50 Risso’s Dolphins (a rare sighting in Sri Lankan waters), two large pods of Spinner Dolphins, turtles, flying fish and wide variety of seabirds, whilst in Yala National Park a wealth of birdlife was enjoyed and a variety of mammals, including Leopard and Asian Elephant – though Miss Robinson was not pleased by the way in which the other tourists, mostly local Sri Lankan visitors, reacted to the sightings of the latter.

Naturetrek responded to this review on 31 Mar 2015:

Upon her return to England, Miss Robinson telephoned the Naturetrek office to complain about her holiday and was asked politely by a senior member of staff to put her concerns in writing so that we might investigate and consider them. She was also offered the opportunity to come to our office and discuss the tour with another senior member of staff who manages our Asia department, but she turned down this offer. When her letter arrived on 10th January, it was answered honestly and fairly by us with a letter posted on 19th January. In our response, a number of suggestions and questions were put to Miss Robinson in an effort to resolve the matter of her unhappiness, inviting her response. No reply from Miss Robinson has been received.

Naturetrek by Penny, 18 Feb 2015
Holiday Rating:

Murmurations (and much more) in the Somerset Levels

Fantastic birding, great sightings of the starlings at dawn and dusk. I learned a lot and had a really good time.

Fantastic birding, great sightings of the starlings at dawn and dusk. I learned a lot and had a really good time.

Rating for tour operator:

My first holiday with Naturetrek and I was very impressed by the guides knowledge and enthusiasm.

Naturetrek by tonic's mum, 17 Feb 2015
Holiday Rating:

Indian safari

Lovely places to stay close to the wildlife which was good to see. Well organised itinery and very good Naturetrek guides.

Lovely places to stay close to the wildlife which was good to see. Well organised itinery and very good Naturetrek guides.

Rating for tour operator:

well organised

Naturetrek by Roger, 16 Feb 2015
Holiday Rating:

In Search of the Iberian Lynx

Probably the most endangered species of cat, the Lynx lives in two areas of Spain. This holiday promised to visit both but, understandably, could not promise sightings of this enigmatic animal. Our two guides, Julian and Laura met us at Seville and calmly and expertly drove us to El Rocio on the edge of the Coto Donana National park. By the end of the evening we had all had clear views of a Lynx! Subsequent tours into the park did not produce ...

Probably the most endangered species of cat, the Lynx lives in two areas of Spain. This holiday promised to visit both but, understandably, could not promise sightings of this enigmatic animal. Our two guides, Julian and Laura met us at Seville and calmly and expertly drove us to El Rocio on the edge of the Coto Donana National park. By the end of the evening we had all had clear views of a Lynx! Subsequent tours into the park did not produce more sightings but our guides worked hard to ensure that we all had great views of a variety of mammals and birds. Our guides then drove us to the Sierra Morena, where over the next few early morning and dusk visits we saw a number of Lynx, some at very close range an rewarding us all with amazing photographs. Julian and Laura worked hard to spot a variety of wildlife for us, sometimes communicating with friends who were watching out for the Lynx at different sites. Julian and Laura not only worked hard all day to deliver great wildlife experiences for us all but also carried cases, ordered food, made packed picnics, reviewed the day and sorted any accommodation problems with great humour and patience, these two helped make this an excellent holiday.

Rating for tour operator:

Original advertising matched the actual holiday exactly, expectations were managed but were, n the event, exceeded. Pre-holiday information was detailed, complete and accurate. The cost of the holiday was very economical and apart from buying a pre supper drink there was no requirement to spend any money; food and drink in copious amounts was all provided.

Naturetrek by Rosie, 12 Feb 2015
Holiday Rating:

Birdwatching in the Somerset levels

First time on a birdwatching holiday to tick a bucket list item: the starling murmuration. The starlings performed beautifully and we were in the right spot thanks to great naturalist leaders. Seems whatever we threw at them (I want to see a bittern, a kingfisher on a perch, a crane....) the guys managed to deliver. Very impressive and a great short break overall.

First time on a birdwatching holiday to tick a bucket list item: the starling murmuration. The starlings performed beautifully and we were in the right spot thanks to great naturalist leaders. Seems whatever we threw at them (I want to see a bittern, a kingfisher on a perch, a crane....) the guys managed to deliver. Very impressive and a great short break overall.

Rating for tour operator:

Naturetrek specialise in wildlife holidays and from this brief first weekend outing, their leaders know their stuff. Delivered on birds we wanted to see, explained habitats and generally made sure the group worked well.