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Martin Randall Travel

Martin Randall Travel Traveller Reviews

Reviews of Martin Randall Travel

Overall Company Rating
99%
Excellent 1085
Good 34
Average 4
Poor 0
Terrible 0
Reviews Submitted: 1123
Reviews Accepted: 1123
Reviews Rejected: 0
1123 reviews
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Martin Randall Travel by Howard, 11 Oct 2019
Holiday Rating:

A gastronomic tour of Crete

We stayed in two excellent hotels and one substandard one. The food varied from good to excellent though a greater variety of dishes would be preferable - we only had one fish meal which was a shame given the excellent fish available. The lectures were very informative though a little overlong. Overall an enjoyable experience though a bit overpriced compared with similar tours we have been on. The tour was very well organised and went smoothly...

We stayed in two excellent hotels and one substandard one. The food varied from good to excellent though a greater variety of dishes would be preferable - we only had one fish meal which was a shame given the excellent fish available. The lectures were very informative though a little overlong. Overall an enjoyable experience though a bit overpriced compared with similar tours we have been on. The tour was very well organised and went smoothly.

Rating for tour operator:

Martin Randall. This is our 7th tour with the company. They aim for a very high standard and usually achieve it

Martin Randall Travel by Spanish explorer, 11 Oct 2019
Holiday Rating:

A fascinating mix of history, art and architecture

Aragon is off the beaten tourist track. The holiday provided a fascinating combination of culture, history, art and architecture, travelling throughout Aragon. The tour leaders were excellent: friendly and very knowledgeable, passing on their own expertise in an accessible way. I thoroughly enjoyed y holiday.

Aragon is off the beaten tourist track. The holiday provided a fascinating combination of culture, history, art and architecture, travelling throughout Aragon. The tour leaders were excellent: friendly and very knowledgeable, passing on their own expertise in an accessible way. I thoroughly enjoyed y holiday.

Rating for tour operator:

Martin Randall Travel is impressive. I booked on line and soon received a phone call from their office welcoming me because I was a new customer, which I thought was a good personal touch. The administration was very efficient, and the tour was well run. I will travel with the company again.

Martin Randall Travel by Jackie, 7 Oct 2019
Holiday Rating:

Art presented in a comprehensive and entertaining way.

Five days covering a great deal of the art Madrid has to offer

Five days covering a great deal of the art Madrid has to offer

Rating for tour operator:

Intinerary, accommodation and tour content well researched.

Martin Randall Travel by Manx listener, 7 Oct 2019
Holiday Rating:

Sacred \music in Santiago

5 superb concerts in 3days together with like minded people/friends and architectural tours of the city as well.

5 superb concerts in 3days together with like minded people/friends and architectural tours of the city as well.

Rating for tour operator:

I have travelled many times with Martin Randall Travel, these tours have been Music, Archaeology and Art. The standard is unfaillingly excellent.

Berlin, Potsdam, Dresden by pfk, 6 Oct 2019
Holiday Rating:

Berlin, Dresden, Potsdam tour

History, art and architecture brought alive and relevant by an excellent itenerary and lecturer. A busy schedule but enjoyable.

History, art and architecture brought alive and relevant by an excellent itenerary and lecturer. A busy schedule but enjoyable.

Rating for tour operator:

Very easy to book online. Speedy response to queries. Overall support excellent. Offers a great variety of tour options. Tours are well organized and support on the actual tour could not be better.

Martin Randall Travel by Dr A, 6 Oct 2019
Holiday Rating:

It brought history alive

A tour of Greek and Roman archaeology sites around Naples

A tour of Greek and Roman archaeology sites around Naples

Rating for tour operator:

Very good organisation

Martin Randall Travel by Mealla’s Grannie, 6 Oct 2019
Holiday Rating:

Great lecturer but average group management on 13 night tour

As you are aware Martin Randall has an excellent reputation. The website information seemed thorough but the lack of information about the last day clearly caused problems for some of the participants. I didn’t expect to be ‘involved’ in issues participants had with the organisation but it was not possible to avoid. I felt, to be fair, to him, the Tour Manager had too much to do for 23 group members. So organisation became an issue for me. Had ...

As you are aware Martin Randall has an excellent reputation. The website information seemed thorough but the lack of information about the last day clearly caused problems for some of the participants. I didn’t expect to be ‘involved’ in issues participants had with the organisation but it was not possible to avoid. I felt, to be fair, to him, the Tour Manager had too much to do for 23 group members. So organisation became an issue for me. Had the tour guide not been so stellar I would have wished I had saved my money or spent it elsewhere.

Rating for tour operator:

The written information was mostly excellent so led to an expectation that the daily tour arrangements would go smoothly. They didn’t. There should have been basic information in the role of the Tour Manager and the Guide. Who was the leader? There should have been a nightly email to remind of the next day’s timetable. The tour manager should have followed through on what he said. Being left behind after a group dinner and nearly locked in at a toilet stop is not OK. Hearing him argue with a tour group member is not OK. Letting one group member dictate her terms as to her comfort on the trip ( at others’ expense) not OK. Surely MArtin Randall has enough experience to have learnt how these issues should be handled. The daily programme should have run smoothly but it didn’t. I had come a long way to do this tour and expected better. I had been on a 10 day privately run Italian language course just prior to this tour with 16 participants and it ran much more smoothly. Would I use MR again. Unlikely. The status of top cultural tour company is not to be believed!

Martin Randall Travel responded to this review on 16 Oct 2019:

Dear Mrs Armstrong,

Thank you for taking the time to provide such detailed feedback; we are deeply sorry that the tour did not meet your expectations. I understand that our Brisbane office have been in touch with you to discuss the matter, and although your feedback has already been passed on to the tour's supervisor, please do let us know if you have any additional comments. We hope that you might choose to travel with us again in the future.

With best wishes,
Catriona Gilmore

Martin Randall Travel by Roger R, 5 Oct 2019
Holiday Rating:

"Sacred Music in Santiago" - Martin Randall does it again!s

The combination of music and sightseeing which is the hallmark of MRT festivals was once again an exceptional experience with every aspects of the arrangements as near perfection as possible.

The combination of music and sightseeing which is the hallmark of MRT festivals was once again an exceptional experience with every aspects of the arrangements as near perfection as possible.

Rating for tour operator:

Martin Randall Travel is right at the top of the tree when it comes to arranging and organising an intense experience for their understandably faithful clientele. Every detail is fully thought through, explored, checked and enjoyed. Their policy of producing excellent tour programme books and then making no announcements is unique and to be thanked for.

Martin Randall Travel by Grand Tourist, 4 Oct 2019
Holiday Rating:

Arts and Crafts in the Lakes District

The only tour that I have been on where the actual matched the promised

The only tour that I have been on where the actual matched the promised

Rating for tour operator:

Very knowledgeable and personable

Martin Randall Travel by BusyAnne, 3 Oct 2019
Holiday Rating:

Excllent tour of ancient Greece with interesting lectures and good company and dinners

high quality tour;excellent organisation and good hotels. Interesting guides and information and great introduction to the range of sites in Greece

high quality tour;excellent organisation and good hotels. Interesting guides and information and great introduction to the range of sites in Greece

Rating for tour operator:

efficient, helpful and well organised. Plan carefully to provide a consistent and enjoyable holiday