AITO: The Association of Independent Tour Operators
Expert Africa

Expert Africa Traveller Reviews

Reviews of Expert Africa

Overall Company Rating
100%
Excellent 449
Good 8
Average 1
Poor 0
Terrible 0
Reviews Submitted: 458
Reviews Accepted: 458
Reviews Rejected: 0
458 reviews
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Expert Africa by TJSLC, 24 Jun 2016
Holiday Rating:

Absolutely the trip of a lifetime. Wonderful camps, wonderful guides and spectacular wildlife.

All of the details were carefully arranged and coordinated. The pre-trip information was thorough, helpful and accurate.

All of the details were carefully arranged and coordinated. The pre-trip information was thorough, helpful and accurate.

Rating for tour operator:

Marusak Adye of Expert Africa is knowledgeable, professional and patient.

Expert Africa responded to this review on 27 Oct 2017:

It was a pleasure to assist these travellers with their second African safari with us, and we are delighted that they had such a wonderful time with so many memorable wildlife sightings.

Tailor-made Zambia Safari by LWilliams, 22 Jun 2016
Holiday Rating:

Excellent, varied 3 night stay at Vundu Camp, Mana Pools, with Expert Africa

I had an excellent stay at Vundu camp, on the banks of the Zambezi River. I flew in from Harare with AltAir, spotting game as we flew low over the river, and was met by Nick, the head guide and camp manager, at the airstrip. On the evening drive back to camp we spotted 3 lionesses, which was a terrific start. The rooms were luxurious, clean and comfortable and the service was impeccable. The attraction of the trip was being able to do multiple ...

I had an excellent stay at Vundu camp, on the banks of the Zambezi River. I flew in from Harare with AltAir, spotting game as we flew low over the river, and was met by Nick, the head guide and camp manager, at the airstrip. On the evening drive back to camp we spotted 3 lionesses, which was a terrific start. The rooms were luxurious, clean and comfortable and the service was impeccable. The attraction of the trip was being able to do multiple game viewing activities, including drives, walking safari and boating safari. The highlight was definitely canoeing down the Zambezi river, weaving in and out of hippos, before enjoying sundowners on a sandbank. The game viewing at the time of year (May) was difficult because the bush was still green, but Nick worked hard to find interesting animals and was a fountain of knowledge and jokes. The country was beautiful and the temperature very pleasant. I arranged the whole trip very last minute (and originally intended to go to Botswana), but I was given superb advice and help by Lucy at Expert Africa and I would not have changed a thing. This was a once in a lifetime trip that I would highly recommend.

Rating for tour operator:

I contacted Expert with some complicated requests and only a vague idea of what I wanted, but Lucy got back to me immediately, with some great ideas and prices. I originally wanted to go to the Okavango Delta, but we quickly realised that this was going to be out of my price range. I had mentioned that I would like to see wild dogs and so Lucy recommended Vundu Camp in Mana Pools and provided me with all the information. This turned out to be perfect, but there was still work to be done to get the price down. Lucy managed to get the camp to waive the single supplement and arranged for me to share charter flights to reduce the costs. The whole process was done very last minute (the week before I left!), but Lucy managed to get it all organised in time and was very quick to answer all of my questions. I would highly recommend using Expert Africa and I will certainly use them again for all my safari needs.

Tailor-made Namibia Safari by Kjbentham, 21 Jun 2016
Holiday Rating:

Namibia - a fantastic holiday with a few glitches

We spent three weeks in Namibia and had a fantastic time. Our accommodations were all first class, with two notable exceptions. Our experiences were also exceptional, other than a couple problematic transfers and transitions. All in all, however, an amazing vacation.

We spent three weeks in Namibia and had a fantastic time. Our accommodations were all first class, with two notable exceptions. Our experiences were also exceptional, other than a couple problematic transfers and transitions. All in all, however, an amazing vacation.

Rating for tour operator:

Namibia was fantastic but the holiday was not particularly well organized. The tour operator slipped up with regard to some important details such as transfers. Their transitions between various locations also seemed to be less than efficient so we ending up wasting a couple days in transit. The tour package didn't arrive via mail until after we departed for our vacation.

Expert Africa responded to this review on 27 Oct 2017:

We are very sorry that these travellers felt that their trip was poorly organized.

At the time of booking, last year we arranged the most direct internal flight connections, with the best timings possible for their itinerary. Although some required a change of plane, we felt that they were the best transfers available at the time.

By the time of travel one flight could have been changed to a new option, however it would have involved a lengthy road transfer on a dusty gravel road. So regardless of this new internal flight, we still would have recommended the routing that these travellers used. Our error, was not discussing the alternatives with them prior to travel and for this we sincerely apologise.

The final travel pack was posted out a month prior to the start date of our arrangements in Africa. A week later we emailed to see if they had arrived and were reminded that they actually departed Canada slightly earlier than this. We were very sorry to have overlooked this, and immediately emailed all essential travel documents over to them so that they had all they needed for travel prior to their departure.

Tailor-made Botswana Safari by Ms.Rvp, 21 Jun 2016
Holiday Rating:

Superb!

We travelled to Zimbabwe, Zambia for two nights and then Botswana from Chobe east to Okovango Delta, back to Chobe west , to the Kalahari and back to the delta. This involved getting quite a few flights and transfers, all which were quite painless due to the excellent organization by our travel agent. The lodges were comfortable, the staff welcoming and the food good. The activities were varied and the game viewing excellent.

We travelled to Zimbabwe, Zambia for two nights and then Botswana from Chobe east to Okovango Delta, back to Chobe west , to the Kalahari and back to the delta. This involved getting quite a few flights and transfers, all which were quite painless due to the excellent organization by our travel agent. The lodges were comfortable, the staff welcoming and the food good. The activities were varied and the game viewing excellent.

Rating for tour operator:

Very well organized and good communication. I felt the agent listened to us and found the places and lodges that met our requirements.

Tailor-made Namibia Safari by Yorkshire boy, 15 Jun 2016
Holiday Rating:

A superb,individual experience...more than a trip of a lifetime!

Wonderfully planned and organised trip to Namibia, Botswana and Victoria Falls. Expert Africa and its agents listened to our ideas and wants, then went away and planned a superb itinerary which fully catered for our needs. We travelled for nearly three weeks, staying at eleven lodges or parks and travelling with family and friends in a hire vehicle. Everything went so smoothly and we experienced a wide range of lodges and scenery. My wife and ...

Wonderfully planned and organised trip to Namibia, Botswana and Victoria Falls. Expert Africa and its agents listened to our ideas and wants, then went away and planned a superb itinerary which fully catered for our needs. We travelled for nearly three weeks, staying at eleven lodges or parks and travelling with family and friends in a hire vehicle. Everything went so smoothly and we experienced a wide range of lodges and scenery. My wife and I have travelled all over the world and this was the best travel experience that we have ever had. The service from Marushka and Expert Africa went above and beyond superb! Outstanding...we will definitely recommend Expert Africa to all our friends and family...in fact to everyone we see.

Rating for tour operator:

Expert Africa....outstanding service...above and beyond! Professional and individual .We felt that they really cared about us and our holiday.

Expert Africa responded to this review on 26 Oct 2017:

Expert Africa was delighted to receive feedback from these travellers. We always aim to listen to our travellers needs and wants and then tailor the holiday around that - it is wonderful when it works so perfectly.

Tailor-made Namibia Safari by Mr and Mrs H, 12 Jun 2016
Holiday Rating:

An incredible trip to Namibia and Botswana

My husband and I spent three weeks on a safari trip to Namibia, which we had previously visited and Botswana which was new to us. We had a mixture of self drive and organised transport. Our camps/lodges were varied and we experienced may different types of activities. this was o tailor made trip to suit our particular budget and interests.

My husband and I spent three weeks on a safari trip to Namibia, which we had previously visited and Botswana which was new to us. We had a mixture of self drive and organised transport. Our camps/lodges were varied and we experienced may different types of activities. this was o tailor made trip to suit our particular budget and interests.

Rating for tour operator:

We booked our trip with Expert Africa. Tracy Lederer was the person who I delt with. I cannot praise her enough. I am used to planning and organising our holidays but felt I needed help with this one. Tracy was enthusiastic, friendly, patient and very knowledgeable. It took many discussions and e-mails to finally settle on our itinerary and it turned out to be tremendous. Guide books were sent to us after our deposit was paid and at a later date very informative and detailed information was was sent. All of our arrangements while we were away went without a hitch. We will be using this company again.

Tailor-made Namibia Safari by Casparjon , 12 Jun 2016
Holiday Rating:

Our first visit to Namibia

A self-drive scenery and safari trip to Namibia and Victoria Falls. Exceeded all our expectations in every way. Stunning, remote, often-changing desert scenery, and some superb, imaginative lodges in spectacular settings, staffed by well trained, friendly and hospitable people. Excellent excursions at sensible prices. The trip of a lifetime!

A self-drive scenery and safari trip to Namibia and Victoria Falls. Exceeded all our expectations in every way. Stunning, remote, often-changing desert scenery, and some superb, imaginative lodges in spectacular settings, staffed by well trained, friendly and hospitable people. Excellent excursions at sensible prices. The trip of a lifetime!

Rating for tour operator:

Knowledgeable, helpful but never pushy. All their arrangements worked like clockwork, and we never had any anxieties or disappointments. Nothing oversold or exaggerated. Very professional in every way. Would definitely recommend them.

Tailor-made Namibia Safari by HHL, 11 Jun 2016
Holiday Rating:

An unforgettable trip in lifetime

We self-drove from the north to south in Namibia, travelling in slow and easy pace in May. A perfect timing to visit there, neither too hot during the day nor too cold at night. The beauty of wilderness astonished us! Great Safari and enchanting, magical sand dunes are the highlights for this trip. Friendly people, amazing scenery and safe environment made this country tops over other southern african countries we've been among travel destination...

We self-drove from the north to south in Namibia, travelling in slow and easy pace in May. A perfect timing to visit there, neither too hot during the day nor too cold at night. The beauty of wilderness astonished us! Great Safari and enchanting, magical sand dunes are the highlights for this trip. Friendly people, amazing scenery and safe environment made this country tops over other southern african countries we've been among travel destination.

Rating for tour operator:

Expert Africa is indeed professional , knowledge and reliable tour operator. They help us organize a perfect self-driving namibian trip. Great and efficient communication. Try their best to meet customer's expectation. My friends who took my suggestion and joined their camping trip also complimented on Expert Africa very much. Expert Africa dropped the price with the change of currency. They quoted a better price than the price stated on their website which indeed impressed them. Namibia, amazing scenery and people!

Tailor-made Botswana Safari by Dr Bob, 10 Jun 2016
Holiday Rating:

African skies

Amazing safari experience in Botswana. Surpassed all expectations. The expanse of the Botswana wilderness and the African sky is impressive. Once in a lifetime experience. Can't wait to go back for more!

Amazing safari experience in Botswana. Surpassed all expectations. The expanse of the Botswana wilderness and the African sky is impressive. Once in a lifetime experience. Can't wait to go back for more!

Rating for tour operator:

Marushka from Expert Africa expertly advised us on our camp choices and was always available to answer our question. This helped us be better prepared for our tour and involved us actively in the planning. Our safari was a much a realist of our choices as Marsha's recommendations.

Expert Africa responded to this review on 26 Oct 2017:

We were delighted to hear how this traveller enjoyed his safari experience, and we hope to hear from him again one day to plan another Africa adventure!

Tailor-made Namibia Safari by CLB, 9 Jun 2016
Holiday Rating:

Another superb holiday organised by Expert Africa

This holiday was to the Okavango Delta. We visited 3 camps and saw an amazing amount of animals. All camps were excellent, all flights on time and we will certainly be returning some day

This holiday was to the Okavango Delta. We visited 3 camps and saw an amazing amount of animals. All camps were excellent, all flights on time and we will certainly be returning some day

Rating for tour operator:

This is our 6th holiday organised by Expert Africa. They are always extremely helpful and go out of their way to make sure that we see and do as much as we can. It is also very useful to have their comments on camps as most of the staff do visit the camps.