AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 869
Reviews Accepted: 868
Reviews Rejected: 1
868 reviews
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Sri Lanka Laid Back - Deluxe by Jack, 25 Aug 2015
Holiday Rating:

One week private tour of Sri Lanka with my family of five

Sri Lanka was gorgeous and I would recommend it to anyone

Sri Lanka was gorgeous and I would recommend it to anyone

Rating for tour operator:

Experience Travel Group were excellent. They know Sri Lanka very well, all of the arrangements worked smoothly and all of the hotels and excursions they recommended were great, and as they described them. We were entirely happy with the service we received and would happily recommend them to anyone.

Experience Travel Group responded to this review on 30 Aug 2015:

Dear Jack,

Thank you sop much for taking the time to write this review. Much appreciated and we're really pleased you had such a good holiday. Hope to hear from you again!

Kind regards,

Sam Clark

Sri Lanka Laid Back - Deluxe by Bill, 20 Aug 2015
Holiday Rating:

A very enjoyable and interesting 2 week trip to Sri Lanka

We spent the first week at three different interesting and stimulating locations and the second week at one villa. This balance was the right mix of activity and relaxation. We had an excellent driver and guide for the first week and were left to relax at the villa for the final six days when we were looked after by a chef and house staff.

We spent the first week at three different interesting and stimulating locations and the second week at one villa. This balance was the right mix of activity and relaxation. We had an excellent driver and guide for the first week and were left to relax at the villa for the final six days when we were looked after by a chef and house staff.

Rating for tour operator:

All very efficient with clear communication. They read our requirements correctly devising a great itinerary.

Experience Travel Group responded to this review on 21 Aug 2015:

Hi Bill,

So glad to see you had a fantastic time in Sri Lanka and appreciate the great feedback.

All the best,
Matt

Classic Vietnam and Luxury Beach by Empers, 19 Aug 2015
Holiday Rating:

Family holiday to Vietnam with teenagers

We travelled down Vietnam from the North to the South over 3 weeks. Great hotels, guides helpful and knowledgeable, organisation great. We had so many new experiences and enjoyed a well balanced mixture of sightseeing, relaxation and activities which kept us all happy and made sure everyone in the family enjoyed the holiday.

We travelled down Vietnam from the North to the South over 3 weeks. Great hotels, guides helpful and knowledgeable, organisation great. We had so many new experiences and enjoyed a well balanced mixture of sightseeing, relaxation and activities which kept us all happy and made sure everyone in the family enjoyed the holiday.

Rating for tour operator:

Experience Travel organised everything brilliantly and I was able to relax in the run up to and during the holiday, knowing it was all under control. The communication and documentation in the run up to the holiday was great. I thought the App was very useful to have ready access to documents and weather forecasts.

Experience Travel Group responded to this review on 21 Aug 2015:

Hi Catherine,
Thanks so much for the lovely feedback and so glad you all had a fantastic family holiday!

Hope you enjoy the rest of your Summer,

Matt

Experience Travel Group by Mikey, 16 Aug 2015
Holiday Rating:

Tour of Sri Lanka

We took a long time planning our holiday with Matt Brazier who gave excellent advice on what and sometimes what not to do whilst we were there. It was a three week tour taking in all the hot tourist places but also some off the beaten track. Our main focus is wildlife and safari experiences and these were well provided for. All hotels accommodation were excellent - not 5 star but smaller boutique hotels as we don't travel like that but all ...

We took a long time planning our holiday with Matt Brazier who gave excellent advice on what and sometimes what not to do whilst we were there. It was a three week tour taking in all the hot tourist places but also some off the beaten track. Our main focus is wildlife and safari experiences and these were well provided for. All hotels accommodation were excellent - not 5 star but smaller boutique hotels as we don't travel like that but all of a very high standard.

Rating for tour operator:

Excellent advice given throughout. Nothing was too much trouble and we made lots of changes and variations before finalising the itinerary. Very knowledgable of the country we visited.

Experience Travel Group responded to this review on 17 Aug 2015:

Dear Michael and Samantha,

I'm very glad you had such a good holiday. Thank you for taking the time to review our services and also for your kind words about Matt.

Kind regards,

Sam Clark
Experience Travel Group

Classic Vietnam Explorer by Fulhamgirly, 14 Aug 2015
Holiday Rating:

Fantastic Vietnam experience

I was lucky enough to take a foodie tour of Vietnam with my daughter. The hotels and travel arrangements were excellent and the tours were unbelievable. I have to mention the street food tour in Hanoi, Ms Vy's cookery school in Hoi An, and the vespa tour in Ho Chi Min as unforgettable.

I was lucky enough to take a foodie tour of Vietnam with my daughter. The hotels and travel arrangements were excellent and the tours were unbelievable. I have to mention the street food tour in Hanoi, Ms Vy's cookery school in Hoi An, and the vespa tour in Ho Chi Min as unforgettable.

Rating for tour operator:

From start to finish Experience Travel communicated well and met my needs. I would highly recommend them.

Experience Travel Group responded to this review on 14 Aug 2015:

Dear Sue,

You've made me hungry just thinking about it! Street food in Hanoi has to be the best in the world and that particular experience is one of our favourites.

Thank you so much for taking the time to write this review.

Best,

Sam

Experience Travel Group by Claire H-R, 4 Aug 2015
Holiday Rating:

Thailand Adventure

We had an amazing adventure as a family experiencing all the wonders that Thailand has to offer

We had an amazing adventure as a family experiencing all the wonders that Thailand has to offer

Rating for tour operator:

they organised a truly memorable trip

Experience Travel Group responded to this review on 10 Aug 2015:

Dear Claire,

Great to hear you had a brilliant family holiday in Thailand. Thankl you so much for taking the time to review it.

Kind regards,

Sam
Experience Travel Group

Sri Lanka Laid Back - Deluxe by Geeta, 3 Aug 2015
Holiday Rating:

Adventure Holiday/Beach Holiday

Just back from an amazing holiday in Sri Lanka & The Maldives. From Start to finish the holiday was an absolute dream come true, hotels selected for us were comfortable, food amazing met lovely people in both destinations. I have never said this before but I will definitely be going back.

Just back from an amazing holiday in Sri Lanka & The Maldives. From Start to finish the holiday was an absolute dream come true, hotels selected for us were comfortable, food amazing met lovely people in both destinations. I have never said this before but I will definitely be going back.

Rating for tour operator:

Beck Grainger with Experience Travel Group organised the break for us. We gave her brief outline of what we would like to do and she packaged the whole trip for us. She kept us informed during the whole process and delivered all the documents and vouchers to us in plenty of time.

Experience Travel Group responded to this review on 04 Aug 2015:

Dear Geeta,

We're delighted to hear you're planning to go back! Thank you so much for taking the time to write this review and for your kind words. We shall to be sure to pass them onto Becky.

Regards,

The Experience Travel Group Team.

Experience Travel Group by Ridgeback66@, 24 Jul 2015
Holiday Rating:

Wow moments aplenty

Fantastic tour around Sri Lanka that kept even our fifteen-year-old happy. Highlights included white water rafting and camping on the outskirts of Yala and waking to hear elephants grazing just outside of our tent. These are memories we will cherish.

Fantastic tour around Sri Lanka that kept even our fifteen-year-old happy. Highlights included white water rafting and camping on the outskirts of Yala and waking to hear elephants grazing just outside of our tent. These are memories we will cherish.

Rating for tour operator:

Experience Travel. Great pre -departure service. Felt well looked after!

Experience Travel Group responded to this review on 29 Jul 2015:

Dear Abi,

Thank you for taking the time to write this review.

Kind regards,

Sam

Sri Lanka Laid Back - Deluxe by Mark, 24 Jul 2015
Holiday Rating:

Fantastic experience

We went to Sri Lanka and spent the first 10 days travelling around seeing the country and sights then spent a week at the beach all organised by Becky Grainger at Experience Travel who was very knowledgeable and helpful with lots of very good advice

We went to Sri Lanka and spent the first 10 days travelling around seeing the country and sights then spent a week at the beach all organised by Becky Grainger at Experience Travel who was very knowledgeable and helpful with lots of very good advice

Rating for tour operator:

organised by Becky Grainger at Experience Travel who was very knowledgeable and helpful with lots of very good advice

Experience Travel Group responded to this review on 24 Jul 2015:

Dear Mark,

Thank you so much for taking the time to write this review. Great to hear you enjoyed your holiday and I'll pass on your comments to Becky.

Regards,

Sam Clark
Experience Travel Group

Classic Vietnam and Luxury Beach by Happy Traveller, 23 Jul 2015
Holiday Rating:

Magical Vietnam and Cambodia holiday

Just over two weeks spent travelling in Vietnam and Cambodia with my husband and 11 year old son. Visited Hanoi, Halong Bay, Hue, Hoi An and Siem Reap. All proved to be excellent and inspiring destinations. We had a tailor- made itinerary incorporating lots of sight seeing and activity with a private guide and driver plus some downtime at the beach and by the pool. We experienced things we wouldn't have been brave enough to do without a guide e...

Just over two weeks spent travelling in Vietnam and Cambodia with my husband and 11 year old son. Visited Hanoi, Halong Bay, Hue, Hoi An and Siem Reap. All proved to be excellent and inspiring destinations. We had a tailor- made itinerary incorporating lots of sight seeing and activity with a private guide and driver plus some downtime at the beach and by the pool. We experienced things we wouldn't have been brave enough to do without a guide e.g. tasting delicious street food in Hanoi. We learnt lots about these magical countries and saw much more than we thought we would in such a relatively short time because of the thoughtful way in which Experience Travel had put together the itinerary. We were never rushed but were still able to make the most of every moment.

Rating for tour operator:

Experience Travel arranged an exciting itinerary for us using very comfortable accommodation at a price we felt was good value for money. We received very good service and our agent, Matt, took the time to find out what we wanted from our holiday rather than trying to sell us a "one size fits all" itinerary.

Experience Travel Group responded to this review on 24 Jul 2015:

Dear Jane,

What a lovely review! Thank you very much, so pleased you had such a good time and I'll pass your comments onto Matt who will be very pleased.

Kind regards,

Sam
Co-founder - Experience Travel Group