AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 746
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 784
Reviews Accepted: 783
Reviews Rejected: 1
783 reviews
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Experience Travel Group by Sheepdog, 20 Sep 2014
Holiday Rating:

Family holiday to Sri Lanka

We are a family of 6 (4 teenagers) and spent two weeks in Sri Lanka touring some of the cultural sites and wildlife parks north of Colombo, then travelling south through Kandy and the tea country and then spent a final few days on a beach near Galle. We had a full time driver and stayed in mainly family run high quality boutique hotels.

We are a family of 6 (4 teenagers) and spent two weeks in Sri Lanka touring some of the cultural sites and wildlife parks north of Colombo, then travelling south through Kandy and the tea country and then spent a final few days on a beach near Galle. We had a full time driver and stayed in mainly family run high quality boutique hotels.

Rating for tour operator:

The agent at Experience Travel, Nick Clarke, clearly knew Sri Lanka very well. He understood the dynamics of our family and the needs of teenagers and designed an excellent itinerary for us that mixed plenty of interesting activity, relaxation with not too much driving. we had to make a number of changes to the holiday die to family circumstances and Nick was very efficient and calm in reorganising everything.

Experience Travel Group responded to this review on 22 Sep 2014:

Hi Philip,

Thank you so much for taking the time to post this review and we're really pleased you had such a successful family holiday.

Regards,

Sam

Experience Travel Group by Pete, 11 Sep 2014
Holiday Rating:

Excellent Holiday

We had a fantastic holiday in Sri Lanka with Experience Travel and their local partner. We were looked after the whole way (and a big thanks to the driver, Capilla)and the itinerary arranged by Experience Travel was perfect. Only on one occasion did we have a misunderstanding with one of the hotels about what was included and Experience Travel sorted it out and stood the difference in cost. Not a single bad comment. Thank you Experience Travel...

We had a fantastic holiday in Sri Lanka with Experience Travel and their local partner. We were looked after the whole way (and a big thanks to the driver, Capilla)and the itinerary arranged by Experience Travel was perfect. Only on one occasion did we have a misunderstanding with one of the hotels about what was included and Experience Travel sorted it out and stood the difference in cost. Not a single bad comment. Thank you Experience Travel.

Rating for tour operator:

We had a fantastic holiday in Sri Lanka with Experience Travel and their local partner. We were looked after the whole way (and a big thanks to the driver, Capilla)and the itinerary arranged by Experience Travel was perfect. Only on one occasion did we have a misunderstanding with one of the hotels about what was included and Experience Travel sorted it out and stood the difference in cost. Not a single bad comment. Thank you Experience Travel.

Experience Travel Group responded to this review on 17 Sep 2014:

Hi Peter,
Thank you so much for taking the time to post this review. We'[re really pleased you had such a good holiday and experience.
Many thanks,
Sam

Experience Travel Group by Darren Coop, 7 Sep 2014
Holiday Rating:

Amazing two week family tour of Vietnam

We spent an amazing two weeks touring Vietnam this summer with our two children. Starting in Hanoi and covering Halong Bay, Mai Chau, Hoi An and finishing in Saigon. We had a wonderful diversity of experiences from cruising and exploring Halong Bay, visiting and meeting many different tribes and villages in Mai Chau, relaxing by the beach in Hoi An and loving the busy cities of Hanoi and Saigon. Our guides were all fantastic and very knowle...

We spent an amazing two weeks touring Vietnam this summer with our two children. Starting in Hanoi and covering Halong Bay, Mai Chau, Hoi An and finishing in Saigon. We had a wonderful diversity of experiences from cruising and exploring Halong Bay, visiting and meeting many different tribes and villages in Mai Chau, relaxing by the beach in Hoi An and loving the busy cities of Hanoi and Saigon. Our guides were all fantastic and very knowledgeable, accomodation and food were all excellent and the activities allowed a mix of relaxation, experiencing local cultures and understanding the history of Vietnam. The chidrens holiday favourite was the vespa tour of Saigon. One of our best ever holidays - we would definately recommend experience travel

Rating for tour operator:

This is the second time we have used experience travel to arrange our holiday - we have visited Sri Lanka and Vietnam Our travel consultant Nick really listens to what we want and like to do and builds a holiday to suit us and both of our children. He has always been happy to make amendments and change the itinerary to build our perfect holiday When we arrived on both holidays everything has run smoothly, we have always been very well looked after and there have never been any problems. It has really made it a relaxed and enjoyable tour having everything arranged in advance. The guides we have had in both Sri Lanka and Vietnam have all been excellent and really made a difference to our holidays

Experience Travel Group responded to this review on 07 Sep 2014:

Hi Darren,
So great to hear. Thank you for taking the time to write such a fantastic review and also entrusting us with a second family holiday. Hope you make it a third one day!

All the best,

Sam

Experience Travel Group by JMC33, 21 Aug 2014
Holiday Rating:

Trip to Cambodia, Vietnam and Thailand.

Travelled round Cambodia and Vietnam ending with 4 days on a beach in Thailand.

Travelled round Cambodia and Vietnam ending with 4 days on a beach in Thailand.

Rating for tour operator:

They were very good in organising the holiday and whilst we were away they were very responsive and helpful in dealing with several issues we had.

Experience Travel Group responded to this review on 21 Aug 2014:

Thanks Julia. I know that delayed bags to the start of a holiday is not ideal, and was glad that all worked out at the beach in the end, and that you had a great holiday!

Experience Travel Group by Mrs K L 14, 21 Aug 2014
Holiday Rating:

Amazing Borneo family adventure

We had a wonderful 10 days exploring Borneo: Gaya Island, Mulu and the Kinabatangan River. Each place was beautiful in its own unique way and was made special by the people who drove and guided us.

We had a wonderful 10 days exploring Borneo: Gaya Island, Mulu and the Kinabatangan River. Each place was beautiful in its own unique way and was made special by the people who drove and guided us.

Rating for tour operator:

Experience Travel Group are knowledgable and helpful. Our agent planned a 10 day itinerary for a group of 9 with 3 destinations flawlessly. Our holiday was a great adventure and we were well looked after every step of the way by the tour company in Borneo. Wold highly recommend!

Experience Travel Group responded to this review on 21 Aug 2014:

Thanks so much for your feedback Kay. So happy to hear you had such a great time in Borneo and it was a pleasure to put the trip together for you! Hope to send you on another adventure soon. Matt

Sri Lankan Family Adventure by Riley, 18 Aug 2014
Holiday Rating:

A fascinating trip

We had a great time, the itinerary worked out very well and we had the services of an excellent guide. Kelburne Estates. Polonawarra and Sigirya were the highlights of the trip.

We had a great time, the itinerary worked out very well and we had the services of an excellent guide. Kelburne Estates. Polonawarra and Sigirya were the highlights of the trip.

Rating for tour operator:

Experience Travel were very professional and helpful and their organisation on the ground was excellent.

Experience Travel Group responded to this review on 18 Aug 2014:

Thank you for your kind words Stuart, i am very glad that you enjoyed your holiday.

i hope to speak to you again soon so we can plan your next family adventure!

Thanks

Nick

Experience Travel Group by JC, 17 Aug 2014
Holiday Rating:

A variety of great expereinces, all superbly planned and expertly supported

Superbly planned and supported, with luxuary and value where expected.

Superbly planned and supported, with luxuary and value where expected.

Rating for tour operator:

Knowledgable and helpful travel consultant

Experience Travel Group responded to this review on 18 Aug 2014:

Hi Jonathan,

I am so glad you enjoyed your trip! Thank you for the great feedback,we really appreciate it.

Becky

Experience Travel Group by Blurticus, 16 Aug 2014
Holiday Rating:

The prefect mix of fun, adventure and interest.

The consultant listened and understood our brief and every place we stayed exceeded expectations. We had a perfect mix of fun, adventure and laughter. Our guide Upul was perfect. Nothing was too much trouble for him and he came up with ideas to amend and adapt our itinerary to ensure each day was perfect for us. We can't thank Upul enough for making our holiday so special.

The consultant listened and understood our brief and every place we stayed exceeded expectations. We had a perfect mix of fun, adventure and laughter. Our guide Upul was perfect. Nothing was too much trouble for him and he came up with ideas to amend and adapt our itinerary to ensure each day was perfect for us. We can't thank Upul enough for making our holiday so special.

Rating for tour operator:

Frances understood our brief and our itinerary was excellent. She was informative, interested and cared and that was reflected in a great holiday.

Experience Travel Group responded to this review on 18 Aug 2014:

Dear Nuala,
That's so great to hear. This "a perfect mix of fun, adventure and laughter" has got to be the feedback we most want to hear! I'll be sure to pass on your comments to Upul and Frances.
We look forward to hearing from you again in the future.
Regards,
Sam

Experience Travel Group by fullerx5, 14 Aug 2014
Holiday Rating:

Fantastic experience Vietnam

We are a family of 5, with 3 teenage sons. Our travel experience in Vietnam was fun, exciting and memorable with something for everyone. We arrived in the bustling city of Hanoi, spent a night on a Junk Boat in the tranquil beauty of Ha long Bay which included a visit to a floating fishing village. Then travelled by train to Hoi An. There we enjoyed a relaxing beachy few days which included a comfortable cycle tour of the countryside. Then flew ...

We are a family of 5, with 3 teenage sons. Our travel experience in Vietnam was fun, exciting and memorable with something for everyone. We arrived in the bustling city of Hanoi, spent a night on a Junk Boat in the tranquil beauty of Ha long Bay which included a visit to a floating fishing village. Then travelled by train to Hoi An. There we enjoyed a relaxing beachy few days which included a comfortable cycle tour of the countryside. Then flew to Ho Chi Minh and took two really interesting organised excursions one to Mekong Delta with a visit to the floating markets and the other to the Chi Chu tunnels. Our verdict is that Vietnem is an exciting diverse country with lots to offer.

Rating for tour operator:

Fantastic Tour Operator everything was organised , so there was no stress, which just added to our enjoyment.

Experience Travel Group responded to this review on 15 Aug 2014:

Dear Bernadette,
We're so pleased you all had a great time. Vietnam's a wonderful country for a family holiday with older children. We look forward to hearing from you again.
Kind regards,
Experience Travel Group Team

Experience Travel Group by Louise, 4 Aug 2014
Holiday Rating:

Experience Travel Group review

Experience Travel were efficient and very easy to deal with. They arranged the whole holiday for not a lot more than it would have cost us to do it ourselves, but it meant we had none of the hassle. We would definitely use them again.

Experience Travel were efficient and very easy to deal with. They arranged the whole holiday for not a lot more than it would have cost us to do it ourselves, but it meant we had none of the hassle. We would definitely use them again.

Experience Travel Group responded to this review on 04 Aug 2014:

Thanks again! Look forward to helping you with your next trip.

Cheers, Matt