AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 869
Reviews Accepted: 868
Reviews Rejected: 1
868 reviews
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Cambodia and Vietnam Classic by DavidandMandy, 20 Nov 2015
Holiday Rating:

A wonderful experience from start to finish

We had never been to Cambodia and Vietnam before and Experience Travel put together a balanced itinerary for us with a great mix of hotels and experiences. All arrangements went to plan, all guides and drivers were first class and the various experiences, trips and tours arranged for us were fantastic. Being a private tour meant we had the freedom to be flexible and our guides were very accommodating, adjusting times and visits to suit. A marvellous ...

We had never been to Cambodia and Vietnam before and Experience Travel put together a balanced itinerary for us with a great mix of hotels and experiences. All arrangements went to plan, all guides and drivers were first class and the various experiences, trips and tours arranged for us were fantastic. Being a private tour meant we had the freedom to be flexible and our guides were very accommodating, adjusting times and visits to suit. A marvellous holiday which was smoothly organised before and during our trip. We visited Phnom Penh and Siem Reap in Cambodia and in Vietnam, we went to Hanoi, Halong Bay, Hue, Hoi An and Ho Chi Minh City. Hotels were fabulous in all places.

Rating for tour operator:

First class organisation from start to finish. All pre holiday communications were clear, concise and informative (their mobile app Vamoos was also good) and our holiday consultant was very helpful. All arrangements on our holiday were faultless - I have no hesitation in recommending Experience Travel.

Experience Travel Group responded to this review on 23 Nov 2015:

Dear David,

Thank you for taking the time to write this review. It really is much appreciated. We're very glad you enjoyed Cambodia and Vietnam as much as we do and that everything went smoothly. We hope to hear from you again!

All the best,

The ETG Team.

Essential Laos by Granty66, 19 Oct 2015
Holiday Rating:

Laos & Cambodia

We have just returned form an excellent holiday to Laos and Cambodia which Experience Travel put together for us. We were based in six different locations on the tour which was put together for us. It was a wonderful trip and we were delighted with the overall service.

We have just returned form an excellent holiday to Laos and Cambodia which Experience Travel put together for us. We were based in six different locations on the tour which was put together for us. It was a wonderful trip and we were delighted with the overall service.

Rating for tour operator:

Experience Travel are brilliant. We had previously used them for a trip to Vietnam. The transfers worked liked clockwork and the guides we had were excellent. The choice of hotels was great.

Experience Travel Group responded to this review on 19 Oct 2015:

Dear Grant,

We're so pleased you had a great time. Thank you so much for taking the time t0 write this review. We very much hope we can arrange a third holiday some time down the track!

Kind regards,

Sam Clark

Experience Travel Group by GeoffZ, 5 Oct 2015
Holiday Rating:

Sri Lanka and the Maldives

We had a two week driving tour of Sri Lanka, followed by a week in the Maldives with the aim of getting to know and see much of both the country and the people.

We had a two week driving tour of Sri Lanka, followed by a week in the Maldives with the aim of getting to know and see much of both the country and the people.

Rating for tour operator:

We had our first holiday without children for 25 years and the Experience Travel team's knowledge of the country and people were matched up with what we enjoyed doing to ensure that the whole vacation was even better than we had hoped. We could not have had a more memorable holiday; just fitted for us.

Experience Travel Group responded to this review on 06 Oct 2015:

Dear Geoffrey,

Thank you so much for taking the time to write this review - it really does mean a great deal to us. We're so pleased you had an excellent holiday and enjoyed Sri Lanka and the Maldives as much as we do.

Kind regards,

Sam Clark
Cofounder and MD - ETG

Sri Lanka Laid Back - Deluxe by Freda, 1 Oct 2015
Holiday Rating:

We went on the Sri Lanka/ Maldives holiday for 2 weeks, it was amazing, from the online chat through to every detail of the holiday when in these amazing places, seamless, did what it said on the in and then some. we have some amazing memories m

We had an amazing two weeks in Sri Lanka and the Maldives. relaxing, effortless, due to the amazing organisation of 'Experience Travel'. From the minute we were picked up at the airport by our driver, ISHARA, who was amazing, we couldn't have asked for a better driver/guide, who absolutely made our time in Sri Lanka memorable, we were sorry to say goodbye. If I was to go back to Sri Lanka (which I would love to) I would ask for him ...

We had an amazing two weeks in Sri Lanka and the Maldives. relaxing, effortless, due to the amazing organisation of 'Experience Travel'. From the minute we were picked up at the airport by our driver, ISHARA, who was amazing, we couldn't have asked for a better driver/guide, who absolutely made our time in Sri Lanka memorable, we were sorry to say goodbye. If I was to go back to Sri Lanka (which I would love to) I would ask for him to be our driver and guide again. The country is beautiful and serene, the people, welcoming and very proud of their country. Customer service second to none. All the hotels were amazing, clean and in stunning surroundings. In particular the 'Rosyth Estate' in the hill country, amazing service and food in stunning jungle and tea plantation surroundings. After 9 days of seeing temples, elephants, local villages, riding bullock carts, tuk tuks and catarmarans across lakes and eating some wonderful curries we moved to the Maldives. Amazing Atolls, stunning beaches and snorkelling, with Turtles and Mantarays as well as all the other stunning sealife. a lovely relaxing end to an amazing holiday.

Rating for tour operator:

I was originally booked to go on a nile cruise which was cancelled by the FCO. it was 8 weeks before departure and had to look for an alternative holiday. I was looking at Sri Lanka and came across 'Experience Travel' the online chat facility was great and from then on seamless, Lucy Reeves tailored the itinerary, and from then on until the minute we arrived home from our holiday it was seamless, infact so seamless, I was sure there was something I must have forgotten to do. Cant praise them enough, would definitely use again and recommend.

Experience Travel Group responded to this review on 01 Oct 2015:

Dear Ruth,

Wow! What a lovely review. Thank you so much for taking the time to write this - I'll pass on your comments to Lucy, Ishara and all the team who worked on your holiday. It really makes it all worthwhile for us when we get comments like this.

Kind regards,

Sam
Co-founder - Experience Travel Group

Experience Travel Group by Chris, 24 Sep 2015
Holiday Rating:

Sri Lankan experience

First visit to Sri Lanka and we were amazed by the sights, sounds and wildlife. A very diverse island.

First visit to Sri Lanka and we were amazed by the sights, sounds and wildlife. A very diverse island.

Rating for tour operator:

Good advice given

Experience Travel Group responded to this review on 24 Sep 2015:

Hi Christine,

Thank you so much for taking the time to write this review and we're really glad you had a good time. We're very sorry though, that we didn't get an excellent rating from you and so we'll contact you separately to find out why and to see what we could better next time.

Kind regards,

Sam (Co-founder and MD)

Sri Lankan Family Adventure by Brian, 9 Sep 2015
Holiday Rating:

Great experience of a diverse cultural location

We had a two week trip to Sri Lanka covering the cultural sites as well as seeing elements of the wildlife and still having some downtime by the pool to recharge the batteries. Our three children said it was the best holiday we have had and my wife and I would agree.

We had a two week trip to Sri Lanka covering the cultural sites as well as seeing elements of the wildlife and still having some downtime by the pool to recharge the batteries. Our three children said it was the best holiday we have had and my wife and I would agree.

Rating for tour operator:

Experience Travel Group was very helpful in planning the holiday with suggestions and advice on how to structure the two weeks to get the most out of the trip in a child friendly manner. When we asked for changes and possible other features they would very accommodating and the knowledge of the location was great to build the programme to our liking.

Experience Travel Group responded to this review on 09 Sep 2015:

Dear Brian,

That's great to hear. Thank you for taking the time to post this review - it really means alot to us. We'd love to hear from you guys again of course and if you have any friends or family thinking of travelling to Asia, please introduce us!

Kind regards,

Sam
Co-founder and MD

Experience Travel Group by JaneyS, 1 Sep 2015
Holiday Rating:

Sri Lanka rour of the south

Galle, Sinharaja, Kitulgala, Yala, Marissa over 2 weeks. Plenty of wildlife as hoped for. Hotels were excellent, organisation was great -pre-holiday communication great

Galle, Sinharaja, Kitulgala, Yala, Marissa over 2 weeks. Plenty of wildlife as hoped for. Hotels were excellent, organisation was great -pre-holiday communication great

Rating for tour operator:

Great organisation and advice. The advisor devised the whole trip based on a very high level brief, delivering to all the criteria (and more)

Experience Travel Group responded to this review on 03 Sep 2015:

Dear Jane,

Thank you very much for taking the time to write the review and we're very glad you had such a good time. We'd love to hear from you again!

Kind regards,

Sam Clark

Experience Travel Group by Kandyan Lady, 1 Sep 2015
Holiday Rating:

Travellin around Sri Lanka

A small group of us (4) travelled around what I consider to be the most wonderful aspects of the REAL Sri Lanka (as opposed to the `tourist hot spots'). We went from Colombo to Ranwelli Village, Negombo; Thilanka, Kandy; Kandalama, Dambulla; The Queens, Kandy (for the Perahera); Club Villa, Benthota; Galle Face, Colombo. We enjoyed a bullock cart ride and boat trip to a banana leaf curry lunch in a mud hut; a safari at Minneria National Park; ...

A small group of us (4) travelled around what I consider to be the most wonderful aspects of the REAL Sri Lanka (as opposed to the `tourist hot spots'). We went from Colombo to Ranwelli Village, Negombo; Thilanka, Kandy; Kandalama, Dambulla; The Queens, Kandy (for the Perahera); Club Villa, Benthota; Galle Face, Colombo. We enjoyed a bullock cart ride and boat trip to a banana leaf curry lunch in a mud hut; a safari at Minneria National Park; a trip to Sigiriya; Kandy Perahera; safari up the Maadu Ganga; visit to a turtle hatchery; Peridenya Gardens; Udawatta Rainforest Sanctuary. The actual time on the road was an interesting in itself, as we saw how the people lived.

Rating for tour operator:

I have just returned from Sri Lanka. I have booked with Experience Travel five times now, and am already planning my next visit! I will continue to use Experience Travel because of the personal touch they provide and, of course, their efficiency.

Experience Travel Group responded to this review on 03 Sep 2015:

Dear Judy,

Thank you both for being such incredible supporters of us over the years. We're so pleased that you had another successful trip to Sri Lanka. Not only that, but of course having been born and brought up in Sri Lanka, we love organising your trips too.

Thanks again,

Sam Clark

Classic Vietnam and Luxury Beach by Hillcote, 31 Aug 2015
Holiday Rating:

Great family experience

We spent two weeks in Vietnam and Singapore with our children (13 and 17). It was an amazing family experience, and we could concentrate on being on holiday rather than on the details of hotels and transport because Experience Travel sorted all that out for us. Their choice of hotels and activities was spot on.

We spent two weeks in Vietnam and Singapore with our children (13 and 17). It was an amazing family experience, and we could concentrate on being on holiday rather than on the details of hotels and transport because Experience Travel sorted all that out for us. Their choice of hotels and activities was spot on.

Rating for tour operator:

Receptive to what we wanted and highly efficient.

Experience Travel Group responded to this review on 03 Sep 2015:

Dear Rachel,

Just what we love to hear! Thank you so much for taking the time to write this review and we're really pleased your family enjoyed the trip so much.

Best,

Sam

Myanmar Classic Highlights by TJB of GB, 26 Aug 2015
Holiday Rating:

Myanmar Experince

Visiting Mandalay, Bagan, Yangon, trekking in Kalaw, staying on Lake Inle. Tried local cooking, bathing elephants, local markets, train, boat, trishaw and horse and cart journeys through the country and of course plenty of temples. The itinerary was flexible to cope with weather and other factors. Local guides were excellent demonstrating commitment to ensuring we understood and experienced as much as possible. Boutique hotels

Visiting Mandalay, Bagan, Yangon, trekking in Kalaw, staying on Lake Inle. Tried local cooking, bathing elephants, local markets, train, boat, trishaw and horse and cart journeys through the country and of course plenty of temples. The itinerary was flexible to cope with weather and other factors. Local guides were excellent demonstrating commitment to ensuring we understood and experienced as much as possible. Boutique hotels

Rating for tour operator:

Flexible approach to ensure the itinerary matched our requirements. Discussed at length with country experts before we committed to the trip.

Experience Travel Group responded to this review on 30 Aug 2015:

Dear Tim,

Great to hear you enjoyed your holiday. Thank you for booking with us again.

Kind regards,

Sam Clark