AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 869
Reviews Accepted: 868
Reviews Rejected: 1
868 reviews
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Experience Travel Group by bron, 21 Jul 2015
Holiday Rating:

Fantastic trip to Sri Lanka

17 nights in Sri Lanka - moving from Colombo up the west coast and inland to the Cultural Triangle, then onto deserted beach on the East coast and down to Kandy via Tea plantations, then took the train to Colombo and finished off with a brilliant walking tour of the old city - everything was amazing from the organization, hotel choice, driver and all the activities - highlights were Sigirya, the elephant safari and the temples, and food and ...

17 nights in Sri Lanka - moving from Colombo up the west coast and inland to the Cultural Triangle, then onto deserted beach on the East coast and down to Kandy via Tea plantations, then took the train to Colombo and finished off with a brilliant walking tour of the old city - everything was amazing from the organization, hotel choice, driver and all the activities - highlights were Sigirya, the elephant safari and the temples, and food and people - it was the perfect introduction to Sri Lanka - we will definitely go back

Rating for tour operator:

Itinerary was exactly what we asked for, good mixture of downtime on the beach, and lots of clambering up mountains and exploring temples on bikes. We loved the Mudhouse, despite being a bit nervous about staying somewhere so 'basic' however tour operator convinced us it was magical and it was the highlight of the trip

Experience Travel Group responded to this review on 21 Jul 2015:

Dear Bronwin,

It's so great to hear feedback like that! We do try and convince people to do slightly more usual places in Sri Lanka if we think they'd be right for you as they are the memories that you'll really take away - so I'm so happy that on this occasion it paid off! We really appreciate your taking the time to write this review for others too.

Kind regards,

Sam

Essential Bali and Lombok by PocketFox, 10 Jun 2015
Holiday Rating:

A tropical adventure to a secret island!

Lombok is a beautiful, tropical island that remains unspoilt. The people are friendly, the food delicious and the hotels we stayed in amazing! it was a real adventure and one we'll remember fondly forever!

Lombok is a beautiful, tropical island that remains unspoilt. The people are friendly, the food delicious and the hotels we stayed in amazing! it was a real adventure and one we'll remember fondly forever!

Rating for tour operator:

Experience travel were great - lots of help and advice. Very friendly, will definitely recommend and use again.

Experience Travel Group responded to this review on 11 Jun 2015:

Dear Janie,

We're so pleased you had such a lovely holiday. Lombok is one of our favourite places too. Thank you for taking the time to write a public review of our service: really much appreciated. Do please recommend us to others and we'd be delighted to hear from you again when you are ready to return to Asia!

Kind regards,

Sam Clark
Co-founder - ETG

Classic Vietnam and Luxury Beach by lidamix, 2 Jun 2015
Holiday Rating:

Perfect Honeymoon in every way

Both my husband and I have travelled a lot but our 2.5 week trip to Vietnam has been our best! For me it was about discovering food and culture while for my husband it was the history and American war. All our boxes were ticked and some! The guides were all very knowledgeable, open, interesting and interested. The hotels were all perfect for our needs, which individually spoiled us with Honeymoon 'extras' like chocolates or flowers. The weather ...

Both my husband and I have travelled a lot but our 2.5 week trip to Vietnam has been our best! For me it was about discovering food and culture while for my husband it was the history and American war. All our boxes were ticked and some! The guides were all very knowledgeable, open, interesting and interested. The hotels were all perfect for our needs, which individually spoiled us with Honeymoon 'extras' like chocolates or flowers. The weather though very hot in May, we worked around. We would definitely recommend and do again.

Rating for tour operator:

Very helpful, friendly and efficient in understanding and/or accommodating our needs

Experience Travel Group responded to this review on 03 Jun 2015:

We're so pleased to hear this! Congratulations on your wedding and thank you for taking the time to write this review.
Kind regards,
The Experience Travel Group Team

Experience Travel Group by Carole, 27 May 2015
Holiday Rating:

Brilliant holiday, wonderful organisation

We travelled to Singapore and Vietnam with Experience Travel Group. Everything was perfectly organised. We were met at each airport and taken to the various hotels. The guides looked after us on all the trips and made sure we were given all the information we needed. Overall this is the best holiday we've had. Vietnam was lovely and the people are gorgeous. Based on this holiday, I would definitely travel with Experience Travel Group again.

We travelled to Singapore and Vietnam with Experience Travel Group. Everything was perfectly organised. We were met at each airport and taken to the various hotels. The guides looked after us on all the trips and made sure we were given all the information we needed. Overall this is the best holiday we've had. Vietnam was lovely and the people are gorgeous. Based on this holiday, I would definitely travel with Experience Travel Group again.

Rating for tour operator:

Experience Travel Group arranged the holiday perfectly. Nick Clark in their office sent me a number of itenieries with different options until I was sure that I'd got the perfect holiday. He was happy to chat through all my choices and was always very helpful. He was also happy to accomdate some late changes that I wanted.

Experience Travel Group responded to this review on 27 May 2015:

Dear Carole,
Thank you so much and delighted you had such a great holiday. Thanks for taking the time to post this review too.

Best,

Sam
Co-founder ETG

Classic Vietnam and Luxury Beach by vietnam visitor, 3 May 2015
Holiday Rating:

Enjoy Vietnam

An excellent well organised holiday and tour.

An excellent well organised holiday and tour.

Rating for tour operator:

Experience Travel Group - superb operator providing a wonderful tour, experience and holiday.

Experience Travel Group responded to this review on 05 May 2015:

Dear Mr Davison,
Thank you for taking the time to post this review and for your kind words. Glad you enjoyed your holiday.
Kind regards,
Sam

Experience Travel Group by Harsant family, 28 Apr 2015
Holiday Rating:

Holiday of a life time to Sri Lanka

We had a family holiday of a lifetime, 2 and a half weeks in beautiful Sri Lanka. We experienced amazing scenery, wonderful food, welcoming people and a wealth of culture and history. From whale watching and elephant safaris to historical temples and beautiful beaches, Sri Lanka provided the perfect destination.

We had a family holiday of a lifetime, 2 and a half weeks in beautiful Sri Lanka. We experienced amazing scenery, wonderful food, welcoming people and a wealth of culture and history. From whale watching and elephant safaris to historical temples and beautiful beaches, Sri Lanka provided the perfect destination.

Rating for tour operator:

Experience Travel were an excellent tour operator who listened to our requirements and designed the perfect itinerary that suited our children (5 and 7) as well as ourselves. Once we arrived in Sri Lanka we were provided with a knowledgable and enthusiastic guide who dealt with our every need and helped to make this a trip we will never forget.

Experience Travel Group responded to this review on 29 Apr 2015:

Dear Sara,

We're so pleased that you and your family had such a wonderful holiday in Sri Lanka. Please do recommend us to others - that is so important to us! Thank you for taking the time to write this review and we hope to hear form you again.

Regards,

Sam

Myanmar Encompassed by gill, 23 Apr 2015
Holiday Rating:

a holiday of cultural and food highlights.

Three weeks in Thailand and Myanmar, exploring the cultures and food. wonderful people , sights, sounds and smells. Some brilliant guides and efficient transfers.

Three weeks in Thailand and Myanmar, exploring the cultures and food. wonderful people , sights, sounds and smells. Some brilliant guides and efficient transfers.

Rating for tour operator:

Experience Travel did an amazing job matching our requirements to an itinerary

Experience Travel Group responded to this review on 24 Apr 2015:

Dear Gillian,

Thank you so much for taking the time to post this review. We're so pleased you had such a great time.

Kind regards,

Sam Clark and the ETG Team

Sri Lankan Family Adventure by CatHolme, 21 Apr 2015
Holiday Rating:

3 weeks travelling through Sri Lanka with 2 children

Overall, 10/10. I have travelled extensively in Asia and have never visited a country which is so friendly, has such incredible food and which has such variety. We will definitely return to explore further…North and East perhaps.

Overall, 10/10. I have travelled extensively in Asia and have never visited a country which is so friendly, has such incredible food and which has such variety. We will definitely return to explore further…North and East perhaps.

Rating for tour operator:

I will certainly use Experience Travel again who understood our family requirements superbly. The itinerary was well thought through, the hotel choices extremely well made, and most importantly, they were excellently supported by their in-country team who were available 24/7 (even over New Year) to deal with any issues or answer any questions we had as we were travelling.

Experience Travel Group responded to this review on 22 Apr 2015:

Dear Catrina,
We're so pleased you and your family had such a great holiday. Becky had already shared your feedback with the rest of the team here so thank you so much for giving us so much detail. It really is helpful. We'll also pass on your kind comments to Javana and the Kulu/Horathapola team.
We look forward to hearing from you again and if you can recommend us to others that would be fantastic!
Kind regards,

Sam Clark
Co-founder and MD

Sri Lanka Laid Back - Deluxe by Jane Brown, 19 Apr 2015
Holiday Rating:

Easter exploring Sri Lanka

We had a wonderful holiday in Sri Lanka, organised by Experience Travel. We toured around the country, staying on the South Coast, in the Hill Country, the Cultural Triangle and stayed in a safari lodge on the east side of the country. We watched whales off the coast of Mirissa and saw many elephants during our stay and the bird life was fantastic. We stayed in small hotels and were well looked after. In all, it was a fantastic holiday, and ...

We had a wonderful holiday in Sri Lanka, organised by Experience Travel. We toured around the country, staying on the South Coast, in the Hill Country, the Cultural Triangle and stayed in a safari lodge on the east side of the country. We watched whales off the coast of Mirissa and saw many elephants during our stay and the bird life was fantastic. We stayed in small hotels and were well looked after. In all, it was a fantastic holiday, and completed lived up to our expectations.

Rating for tour operator:

Experience Travel provided us with an excellent itinerary and organised our whole holiday extremely well. We had no worries during our time in Sri Lanka, and everything went exactly to plan

Experience Travel Group responded to this review on 20 Apr 2015:

Dear Isabel,
We really appreciate you taking the time to write this review and delighted to hear you had such a great holiday. It's an amazing country for wildlife - where else in the world could you see blue whales off the coast, elephants inland and amazing wildlife everywhere you turn?

Kind regards,

Sam Clark
Co-founder and MD

Classic Vietnam and Luxury Beach by Chris, 15 Apr 2015
Holiday Rating:

The holiday of a lifetime !

My wife and I celebrated a significant wedding anniversary by spending two and a half weeks in Vietnam. We toured from north to south, exploring a considerable amount of this beautiful country. Our experiences gave us a lot of variety and some enjoyable challenges. It would be hard to match Vietnam as a holiday destination.

My wife and I celebrated a significant wedding anniversary by spending two and a half weeks in Vietnam. We toured from north to south, exploring a considerable amount of this beautiful country. Our experiences gave us a lot of variety and some enjoyable challenges. It would be hard to match Vietnam as a holiday destination.

Rating for tour operator:

Experience Travel Group was a brilliant find. Though not cheap, they hugely enhanced the quality of our holiday, making it money extremely well spent. They pay great attention to detail and seem to specialise in selecting experiences and places which are off the beaten track. I would definitely use them again and am delighted to recommend their services.

Experience Travel Group responded to this review on 15 Apr 2015:

Dear Chris,

Thank you so much for taking the time to give us such a positive referral. We're really pleased you enjoyed our experiences and Vietnam as a country so much.

Kind regards,

Sam Clark Co-founder and MD