AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 749
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 787
Reviews Accepted: 786
Reviews Rejected: 1
786 reviews
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Classic Vietnam and Luxury Beach by lidamix, 2 Jun 2015
Holiday Rating:

Perfect Honeymoon in every way

Both my husband and I have travelled a lot but our 2.5 week trip to Vietnam has been our best! For me it was about discovering food and culture while for my husband it was the history and American war. All our boxes were ticked and some! The guides were all very knowledgeable, open, interesting and interested. The hotels were all perfect for our needs, which individually spoiled us with Honeymoon 'extras' like chocolates or flowers. The weather ...

Both my husband and I have travelled a lot but our 2.5 week trip to Vietnam has been our best! For me it was about discovering food and culture while for my husband it was the history and American war. All our boxes were ticked and some! The guides were all very knowledgeable, open, interesting and interested. The hotels were all perfect for our needs, which individually spoiled us with Honeymoon 'extras' like chocolates or flowers. The weather though very hot in May, we worked around. We would definitely recommend and do again.

Rating for tour operator:

Very helpful, friendly and efficient in understanding and/or accommodating our needs

Experience Travel Group responded to this review on 03 Jun 2015:

We're so pleased to hear this! Congratulations on your wedding and thank you for taking the time to write this review.
Kind regards,
The Experience Travel Group Team

Experience Travel Group by Carole, 27 May 2015
Holiday Rating:

Brilliant holiday, wonderful organisation

We travelled to Singapore and Vietnam with Experience Travel Group. Everything was perfectly organised. We were met at each airport and taken to the various hotels. The guides looked after us on all the trips and made sure we were given all the information we needed. Overall this is the best holiday we've had. Vietnam was lovely and the people are gorgeous. Based on this holiday, I would definitely travel with Experience Travel Group again.

We travelled to Singapore and Vietnam with Experience Travel Group. Everything was perfectly organised. We were met at each airport and taken to the various hotels. The guides looked after us on all the trips and made sure we were given all the information we needed. Overall this is the best holiday we've had. Vietnam was lovely and the people are gorgeous. Based on this holiday, I would definitely travel with Experience Travel Group again.

Rating for tour operator:

Experience Travel Group arranged the holiday perfectly. Nick Clark in their office sent me a number of itenieries with different options until I was sure that I'd got the perfect holiday. He was happy to chat through all my choices and was always very helpful. He was also happy to accomdate some late changes that I wanted.

Experience Travel Group responded to this review on 27 May 2015:

Dear Carole,
Thank you so much and delighted you had such a great holiday. Thanks for taking the time to post this review too.

Best,

Sam
Co-founder ETG

Classic Vietnam and Luxury Beach by vietnam visitor, 3 May 2015
Holiday Rating:

Enjoy Vietnam

An excellent well organised holiday and tour.

An excellent well organised holiday and tour.

Rating for tour operator:

Experience Travel Group - superb operator providing a wonderful tour, experience and holiday.

Experience Travel Group responded to this review on 05 May 2015:

Dear Mr Davison,
Thank you for taking the time to post this review and for your kind words. Glad you enjoyed your holiday.
Kind regards,
Sam

Experience Travel Group by Harsant family, 28 Apr 2015
Holiday Rating:

Holiday of a life time to Sri Lanka

We had a family holiday of a lifetime, 2 and a half weeks in beautiful Sri Lanka. We experienced amazing scenery, wonderful food, welcoming people and a wealth of culture and history. From whale watching and elephant safaris to historical temples and beautiful beaches, Sri Lanka provided the perfect destination.

We had a family holiday of a lifetime, 2 and a half weeks in beautiful Sri Lanka. We experienced amazing scenery, wonderful food, welcoming people and a wealth of culture and history. From whale watching and elephant safaris to historical temples and beautiful beaches, Sri Lanka provided the perfect destination.

Rating for tour operator:

Experience Travel were an excellent tour operator who listened to our requirements and designed the perfect itinerary that suited our children (5 and 7) as well as ourselves. Once we arrived in Sri Lanka we were provided with a knowledgable and enthusiastic guide who dealt with our every need and helped to make this a trip we will never forget.

Experience Travel Group responded to this review on 29 Apr 2015:

Dear Sara,

We're so pleased that you and your family had such a wonderful holiday in Sri Lanka. Please do recommend us to others - that is so important to us! Thank you for taking the time to write this review and we hope to hear form you again.

Regards,

Sam

Myanmar Encompassed by gill, 23 Apr 2015
Holiday Rating:

a holiday of cultural and food highlights.

Three weeks in Thailand and Myanmar, exploring the cultures and food. wonderful people , sights, sounds and smells. Some brilliant guides and efficient transfers.

Three weeks in Thailand and Myanmar, exploring the cultures and food. wonderful people , sights, sounds and smells. Some brilliant guides and efficient transfers.

Rating for tour operator:

Experience Travel did an amazing job matching our requirements to an itinerary

Experience Travel Group responded to this review on 24 Apr 2015:

Dear Gillian,

Thank you so much for taking the time to post this review. We're so pleased you had such a great time.

Kind regards,

Sam Clark and the ETG Team

Sri Lankan Family Adventure by CatHolme, 21 Apr 2015
Holiday Rating:

3 weeks travelling through Sri Lanka with 2 children

Overall, 10/10. I have travelled extensively in Asia and have never visited a country which is so friendly, has such incredible food and which has such variety. We will definitely return to explore further…North and East perhaps.

Overall, 10/10. I have travelled extensively in Asia and have never visited a country which is so friendly, has such incredible food and which has such variety. We will definitely return to explore further…North and East perhaps.

Rating for tour operator:

I will certainly use Experience Travel again who understood our family requirements superbly. The itinerary was well thought through, the hotel choices extremely well made, and most importantly, they were excellently supported by their in-country team who were available 24/7 (even over New Year) to deal with any issues or answer any questions we had as we were travelling.

Experience Travel Group responded to this review on 22 Apr 2015:

Dear Catrina,
We're so pleased you and your family had such a great holiday. Becky had already shared your feedback with the rest of the team here so thank you so much for giving us so much detail. It really is helpful. We'll also pass on your kind comments to Javana and the Kulu/Horathapola team.
We look forward to hearing from you again and if you can recommend us to others that would be fantastic!
Kind regards,

Sam Clark
Co-founder and MD

Sri Lanka Laid Back - Deluxe by Jane Brown, 19 Apr 2015
Holiday Rating:

Easter exploring Sri Lanka

We had a wonderful holiday in Sri Lanka, organised by Experience Travel. We toured around the country, staying on the South Coast, in the Hill Country, the Cultural Triangle and stayed in a safari lodge on the east side of the country. We watched whales off the coast of Mirissa and saw many elephants during our stay and the bird life was fantastic. We stayed in small hotels and were well looked after. In all, it was a fantastic holiday, and ...

We had a wonderful holiday in Sri Lanka, organised by Experience Travel. We toured around the country, staying on the South Coast, in the Hill Country, the Cultural Triangle and stayed in a safari lodge on the east side of the country. We watched whales off the coast of Mirissa and saw many elephants during our stay and the bird life was fantastic. We stayed in small hotels and were well looked after. In all, it was a fantastic holiday, and completed lived up to our expectations.

Rating for tour operator:

Experience Travel provided us with an excellent itinerary and organised our whole holiday extremely well. We had no worries during our time in Sri Lanka, and everything went exactly to plan

Experience Travel Group responded to this review on 20 Apr 2015:

Dear Isabel,
We really appreciate you taking the time to write this review and delighted to hear you had such a great holiday. It's an amazing country for wildlife - where else in the world could you see blue whales off the coast, elephants inland and amazing wildlife everywhere you turn?

Kind regards,

Sam Clark
Co-founder and MD

Classic Vietnam and Luxury Beach by Chris, 15 Apr 2015
Holiday Rating:

The holiday of a lifetime !

My wife and I celebrated a significant wedding anniversary by spending two and a half weeks in Vietnam. We toured from north to south, exploring a considerable amount of this beautiful country. Our experiences gave us a lot of variety and some enjoyable challenges. It would be hard to match Vietnam as a holiday destination.

My wife and I celebrated a significant wedding anniversary by spending two and a half weeks in Vietnam. We toured from north to south, exploring a considerable amount of this beautiful country. Our experiences gave us a lot of variety and some enjoyable challenges. It would be hard to match Vietnam as a holiday destination.

Rating for tour operator:

Experience Travel Group was a brilliant find. Though not cheap, they hugely enhanced the quality of our holiday, making it money extremely well spent. They pay great attention to detail and seem to specialise in selecting experiences and places which are off the beaten track. I would definitely use them again and am delighted to recommend their services.

Experience Travel Group responded to this review on 15 Apr 2015:

Dear Chris,

Thank you so much for taking the time to give us such a positive referral. We're really pleased you enjoyed our experiences and Vietnam as a country so much.

Kind regards,

Sam Clark Co-founder and MD

Sri Lanka Laid Back - Deluxe by NewSriLankaConvert, 11 Apr 2015
Holiday Rating:

fantastic, relaxing and smooth

One week in Sri Lanka - visiting the tea plantations and 5 days on the beach.Trip was about culture, great food and relaxation.

One week in Sri Lanka - visiting the tea plantations and 5 days on the beach.Trip was about culture, great food and relaxation.

Rating for tour operator:

The agent I worked with at Experience Travel Group understood exactly what level of quality and the type of vacation I was looking for and delivered exactly what I needed despite the fact that I had made many changes throughout the booking process due to work conflicts. The resulting trip was smooth with absolutely no issues.

Experience Travel Group responded to this review on 13 Apr 2015:

That's fantastic to hear. So glad you had a lovely holiday and thank you for taking the time to write this review.

Kind regards,

The Experience Travel Group Team

Classic Vietnam Explorer by The Smiths, 5 Apr 2015
Holiday Rating:

Amazing trip to a beautiful country - Vietnam

We spent 16 nights in Vietnam, visiting Hanoi, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh. We loved every place we stayed, they were all special in their own way. The tour went very smoothly, with knowledgeable guides and some great excursions. Special shout out to the Street Food Tour in Hanoi, the Red Bridge Cookery School in Hoi An and the vespa tour with Vespa Adventures in Ho Chi Minh

We spent 16 nights in Vietnam, visiting Hanoi, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh. We loved every place we stayed, they were all special in their own way. The tour went very smoothly, with knowledgeable guides and some great excursions. Special shout out to the Street Food Tour in Hanoi, the Red Bridge Cookery School in Hoi An and the vespa tour with Vespa Adventures in Ho Chi Minh

Rating for tour operator:

Efficient, knowledgeable, recommended excellent tours and was happy to revisit the itinerary for us when we needed to change it. They also sorted the Visa on Arrival process for us which worked well

Experience Travel Group responded to this review on 07 Apr 2015:

Dear Tamzin,

Great to hear you had such a great holiday. Thank you for taking the time to write this review and please do mention us to others so we can help them discover Asia too!

Kind regards,

The Experience Travel Group Team