AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 746
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 784
Reviews Accepted: 783
Reviews Rejected: 1
783 reviews
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Experience Travel Group by Claire H-R, 4 Aug 2015
Holiday Rating:

Thailand Adventure

We had an amazing adventure as a family experiencing all the wonders that Thailand has to offer

We had an amazing adventure as a family experiencing all the wonders that Thailand has to offer

Rating for tour operator:

they organised a truly memorable trip

Experience Travel Group responded to this review on 10 Aug 2015:

Dear Claire,

Great to hear you had a brilliant family holiday in Thailand. Thankl you so much for taking the time to review it.

Kind regards,

Sam
Experience Travel Group

Sri Lanka Laid Back - Deluxe by Geeta, 3 Aug 2015
Holiday Rating:

Adventure Holiday/Beach Holiday

Just back from an amazing holiday in Sri Lanka & The Maldives. From Start to finish the holiday was an absolute dream come true, hotels selected for us were comfortable, food amazing met lovely people in both destinations. I have never said this before but I will definitely be going back.

Just back from an amazing holiday in Sri Lanka & The Maldives. From Start to finish the holiday was an absolute dream come true, hotels selected for us were comfortable, food amazing met lovely people in both destinations. I have never said this before but I will definitely be going back.

Rating for tour operator:

Beck Grainger with Experience Travel Group organised the break for us. We gave her brief outline of what we would like to do and she packaged the whole trip for us. She kept us informed during the whole process and delivered all the documents and vouchers to us in plenty of time.

Experience Travel Group responded to this review on 04 Aug 2015:

Dear Geeta,

We're delighted to hear you're planning to go back! Thank you so much for taking the time to write this review and for your kind words. We shall to be sure to pass them onto Becky.

Regards,

The Experience Travel Group Team.

Experience Travel Group by Ridgeback66@, 24 Jul 2015
Holiday Rating:

Wow moments aplenty

Fantastic tour around Sri Lanka that kept even our fifteen-year-old happy. Highlights included white water rafting and camping on the outskirts of Yala and waking to hear elephants grazing just outside of our tent. These are memories we will cherish.

Fantastic tour around Sri Lanka that kept even our fifteen-year-old happy. Highlights included white water rafting and camping on the outskirts of Yala and waking to hear elephants grazing just outside of our tent. These are memories we will cherish.

Rating for tour operator:

Experience Travel. Great pre -departure service. Felt well looked after!

Experience Travel Group responded to this review on 29 Jul 2015:

Dear Abi,

Thank you for taking the time to write this review.

Kind regards,

Sam

Sri Lanka Laid Back - Deluxe by Mark, 24 Jul 2015
Holiday Rating:

Fantastic experience

We went to Sri Lanka and spent the first 10 days travelling around seeing the country and sights then spent a week at the beach all organised by Becky Grainger at Experience Travel who was very knowledgeable and helpful with lots of very good advice

We went to Sri Lanka and spent the first 10 days travelling around seeing the country and sights then spent a week at the beach all organised by Becky Grainger at Experience Travel who was very knowledgeable and helpful with lots of very good advice

Rating for tour operator:

organised by Becky Grainger at Experience Travel who was very knowledgeable and helpful with lots of very good advice

Experience Travel Group responded to this review on 24 Jul 2015:

Dear Mark,

Thank you so much for taking the time to write this review. Great to hear you enjoyed your holiday and I'll pass on your comments to Becky.

Regards,

Sam Clark
Experience Travel Group

Classic Vietnam and Luxury Beach by Happy Traveller, 23 Jul 2015
Holiday Rating:

Magical Vietnam and Cambodia holiday

Just over two weeks spent travelling in Vietnam and Cambodia with my husband and 11 year old son. Visited Hanoi, Halong Bay, Hue, Hoi An and Siem Reap. All proved to be excellent and inspiring destinations. We had a tailor- made itinerary incorporating lots of sight seeing and activity with a private guide and driver plus some downtime at the beach and by the pool. We experienced things we wouldn't have been brave enough to do without a guide e...

Just over two weeks spent travelling in Vietnam and Cambodia with my husband and 11 year old son. Visited Hanoi, Halong Bay, Hue, Hoi An and Siem Reap. All proved to be excellent and inspiring destinations. We had a tailor- made itinerary incorporating lots of sight seeing and activity with a private guide and driver plus some downtime at the beach and by the pool. We experienced things we wouldn't have been brave enough to do without a guide e.g. tasting delicious street food in Hanoi. We learnt lots about these magical countries and saw much more than we thought we would in such a relatively short time because of the thoughtful way in which Experience Travel had put together the itinerary. We were never rushed but were still able to make the most of every moment.

Rating for tour operator:

Experience Travel arranged an exciting itinerary for us using very comfortable accommodation at a price we felt was good value for money. We received very good service and our agent, Matt, took the time to find out what we wanted from our holiday rather than trying to sell us a "one size fits all" itinerary.

Experience Travel Group responded to this review on 24 Jul 2015:

Dear Jane,

What a lovely review! Thank you very much, so pleased you had such a good time and I'll pass your comments onto Matt who will be very pleased.

Kind regards,

Sam
Co-founder - Experience Travel Group

Experience Travel Group by bron, 21 Jul 2015
Holiday Rating:

Fantastic trip to Sri Lanka

17 nights in Sri Lanka - moving from Colombo up the west coast and inland to the Cultural Triangle, then onto deserted beach on the East coast and down to Kandy via Tea plantations, then took the train to Colombo and finished off with a brilliant walking tour of the old city - everything was amazing from the organization, hotel choice, driver and all the activities - highlights were Sigirya, the elephant safari and the temples, and food and ...

17 nights in Sri Lanka - moving from Colombo up the west coast and inland to the Cultural Triangle, then onto deserted beach on the East coast and down to Kandy via Tea plantations, then took the train to Colombo and finished off with a brilliant walking tour of the old city - everything was amazing from the organization, hotel choice, driver and all the activities - highlights were Sigirya, the elephant safari and the temples, and food and people - it was the perfect introduction to Sri Lanka - we will definitely go back

Rating for tour operator:

Itinerary was exactly what we asked for, good mixture of downtime on the beach, and lots of clambering up mountains and exploring temples on bikes. We loved the Mudhouse, despite being a bit nervous about staying somewhere so 'basic' however tour operator convinced us it was magical and it was the highlight of the trip

Experience Travel Group responded to this review on 21 Jul 2015:

Dear Bronwin,

It's so great to hear feedback like that! We do try and convince people to do slightly more usual places in Sri Lanka if we think they'd be right for you as they are the memories that you'll really take away - so I'm so happy that on this occasion it paid off! We really appreciate your taking the time to write this review for others too.

Kind regards,

Sam

Essential Bali and Lombok by PocketFox, 10 Jun 2015
Holiday Rating:

A tropical adventure to a secret island!

Lombok is a beautiful, tropical island that remains unspoilt. The people are friendly, the food delicious and the hotels we stayed in amazing! it was a real adventure and one we'll remember fondly forever!

Lombok is a beautiful, tropical island that remains unspoilt. The people are friendly, the food delicious and the hotels we stayed in amazing! it was a real adventure and one we'll remember fondly forever!

Rating for tour operator:

Experience travel were great - lots of help and advice. Very friendly, will definitely recommend and use again.

Experience Travel Group responded to this review on 11 Jun 2015:

Dear Janie,

We're so pleased you had such a lovely holiday. Lombok is one of our favourite places too. Thank you for taking the time to write a public review of our service: really much appreciated. Do please recommend us to others and we'd be delighted to hear from you again when you are ready to return to Asia!

Kind regards,

Sam Clark
Co-founder - ETG

Classic Vietnam and Luxury Beach by lidamix, 2 Jun 2015
Holiday Rating:

Perfect Honeymoon in every way

Both my husband and I have travelled a lot but our 2.5 week trip to Vietnam has been our best! For me it was about discovering food and culture while for my husband it was the history and American war. All our boxes were ticked and some! The guides were all very knowledgeable, open, interesting and interested. The hotels were all perfect for our needs, which individually spoiled us with Honeymoon 'extras' like chocolates or flowers. The weather ...

Both my husband and I have travelled a lot but our 2.5 week trip to Vietnam has been our best! For me it was about discovering food and culture while for my husband it was the history and American war. All our boxes were ticked and some! The guides were all very knowledgeable, open, interesting and interested. The hotels were all perfect for our needs, which individually spoiled us with Honeymoon 'extras' like chocolates or flowers. The weather though very hot in May, we worked around. We would definitely recommend and do again.

Rating for tour operator:

Very helpful, friendly and efficient in understanding and/or accommodating our needs

Experience Travel Group responded to this review on 03 Jun 2015:

We're so pleased to hear this! Congratulations on your wedding and thank you for taking the time to write this review.
Kind regards,
The Experience Travel Group Team

Experience Travel Group by Carole, 27 May 2015
Holiday Rating:

Brilliant holiday, wonderful organisation

We travelled to Singapore and Vietnam with Experience Travel Group. Everything was perfectly organised. We were met at each airport and taken to the various hotels. The guides looked after us on all the trips and made sure we were given all the information we needed. Overall this is the best holiday we've had. Vietnam was lovely and the people are gorgeous. Based on this holiday, I would definitely travel with Experience Travel Group again.

We travelled to Singapore and Vietnam with Experience Travel Group. Everything was perfectly organised. We were met at each airport and taken to the various hotels. The guides looked after us on all the trips and made sure we were given all the information we needed. Overall this is the best holiday we've had. Vietnam was lovely and the people are gorgeous. Based on this holiday, I would definitely travel with Experience Travel Group again.

Rating for tour operator:

Experience Travel Group arranged the holiday perfectly. Nick Clark in their office sent me a number of itenieries with different options until I was sure that I'd got the perfect holiday. He was happy to chat through all my choices and was always very helpful. He was also happy to accomdate some late changes that I wanted.

Experience Travel Group responded to this review on 27 May 2015:

Dear Carole,
Thank you so much and delighted you had such a great holiday. Thanks for taking the time to post this review too.

Best,

Sam
Co-founder ETG

Classic Vietnam and Luxury Beach by vietnam visitor, 3 May 2015
Holiday Rating:

Enjoy Vietnam

An excellent well organised holiday and tour.

An excellent well organised holiday and tour.

Rating for tour operator:

Experience Travel Group - superb operator providing a wonderful tour, experience and holiday.

Experience Travel Group responded to this review on 05 May 2015:

Dear Mr Davison,
Thank you for taking the time to post this review and for your kind words. Glad you enjoyed your holiday.
Kind regards,
Sam