AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 744
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 782
Reviews Accepted: 781
Reviews Rejected: 1
781 reviews
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Experience Travel Group by Kandyan Lady, 1 Sep 2015
Holiday Rating:

Travellin around Sri Lanka

A small group of us (4) travelled around what I consider to be the most wonderful aspects of the REAL Sri Lanka (as opposed to the `tourist hot spots'). We went from Colombo to Ranwelli Village, Negombo; Thilanka, Kandy; Kandalama, Dambulla; The Queens, Kandy (for the Perahera); Club Villa, Benthota; Galle Face, Colombo. We enjoyed a bullock cart ride and boat trip to a banana leaf curry lunch in a mud hut; a safari at Minneria National Park; ...

A small group of us (4) travelled around what I consider to be the most wonderful aspects of the REAL Sri Lanka (as opposed to the `tourist hot spots'). We went from Colombo to Ranwelli Village, Negombo; Thilanka, Kandy; Kandalama, Dambulla; The Queens, Kandy (for the Perahera); Club Villa, Benthota; Galle Face, Colombo. We enjoyed a bullock cart ride and boat trip to a banana leaf curry lunch in a mud hut; a safari at Minneria National Park; a trip to Sigiriya; Kandy Perahera; safari up the Maadu Ganga; visit to a turtle hatchery; Peridenya Gardens; Udawatta Rainforest Sanctuary. The actual time on the road was an interesting in itself, as we saw how the people lived.

Rating for tour operator:

I have just returned from Sri Lanka. I have booked with Experience Travel five times now, and am already planning my next visit! I will continue to use Experience Travel because of the personal touch they provide and, of course, their efficiency.

Experience Travel Group responded to this review on 03 Sep 2015:

Dear Judy,

Thank you both for being such incredible supporters of us over the years. We're so pleased that you had another successful trip to Sri Lanka. Not only that, but of course having been born and brought up in Sri Lanka, we love organising your trips too.

Thanks again,

Sam Clark

Classic Vietnam and Luxury Beach by Hillcote, 31 Aug 2015
Holiday Rating:

Great family experience

We spent two weeks in Vietnam and Singapore with our children (13 and 17). It was an amazing family experience, and we could concentrate on being on holiday rather than on the details of hotels and transport because Experience Travel sorted all that out for us. Their choice of hotels and activities was spot on.

We spent two weeks in Vietnam and Singapore with our children (13 and 17). It was an amazing family experience, and we could concentrate on being on holiday rather than on the details of hotels and transport because Experience Travel sorted all that out for us. Their choice of hotels and activities was spot on.

Rating for tour operator:

Receptive to what we wanted and highly efficient.

Experience Travel Group responded to this review on 03 Sep 2015:

Dear Rachel,

Just what we love to hear! Thank you so much for taking the time to write this review and we're really pleased your family enjoyed the trip so much.

Best,

Sam

Myanmar Classic Highlights by TJB of GB, 26 Aug 2015
Holiday Rating:

Myanmar Experince

Visiting Mandalay, Bagan, Yangon, trekking in Kalaw, staying on Lake Inle. Tried local cooking, bathing elephants, local markets, train, boat, trishaw and horse and cart journeys through the country and of course plenty of temples. The itinerary was flexible to cope with weather and other factors. Local guides were excellent demonstrating commitment to ensuring we understood and experienced as much as possible. Boutique hotels

Visiting Mandalay, Bagan, Yangon, trekking in Kalaw, staying on Lake Inle. Tried local cooking, bathing elephants, local markets, train, boat, trishaw and horse and cart journeys through the country and of course plenty of temples. The itinerary was flexible to cope with weather and other factors. Local guides were excellent demonstrating commitment to ensuring we understood and experienced as much as possible. Boutique hotels

Rating for tour operator:

Flexible approach to ensure the itinerary matched our requirements. Discussed at length with country experts before we committed to the trip.

Experience Travel Group responded to this review on 30 Aug 2015:

Dear Tim,

Great to hear you enjoyed your holiday. Thank you for booking with us again.

Kind regards,

Sam Clark

Sri Lanka Laid Back - Deluxe by Jack, 25 Aug 2015
Holiday Rating:

One week private tour of Sri Lanka with my family of five

Sri Lanka was gorgeous and I would recommend it to anyone

Sri Lanka was gorgeous and I would recommend it to anyone

Rating for tour operator:

Experience Travel Group were excellent. They know Sri Lanka very well, all of the arrangements worked smoothly and all of the hotels and excursions they recommended were great, and as they described them. We were entirely happy with the service we received and would happily recommend them to anyone.

Experience Travel Group responded to this review on 30 Aug 2015:

Dear Jack,

Thank you sop much for taking the time to write this review. Much appreciated and we're really pleased you had such a good holiday. Hope to hear from you again!

Kind regards,

Sam Clark

Sri Lanka Laid Back - Deluxe by Bill, 20 Aug 2015
Holiday Rating:

A very enjoyable and interesting 2 week trip to Sri Lanka

We spent the first week at three different interesting and stimulating locations and the second week at one villa. This balance was the right mix of activity and relaxation. We had an excellent driver and guide for the first week and were left to relax at the villa for the final six days when we were looked after by a chef and house staff.

We spent the first week at three different interesting and stimulating locations and the second week at one villa. This balance was the right mix of activity and relaxation. We had an excellent driver and guide for the first week and were left to relax at the villa for the final six days when we were looked after by a chef and house staff.

Rating for tour operator:

All very efficient with clear communication. They read our requirements correctly devising a great itinerary.

Experience Travel Group responded to this review on 21 Aug 2015:

Hi Bill,

So glad to see you had a fantastic time in Sri Lanka and appreciate the great feedback.

All the best,
Matt

Classic Vietnam and Luxury Beach by Empers, 19 Aug 2015
Holiday Rating:

Family holiday to Vietnam with teenagers

We travelled down Vietnam from the North to the South over 3 weeks. Great hotels, guides helpful and knowledgeable, organisation great. We had so many new experiences and enjoyed a well balanced mixture of sightseeing, relaxation and activities which kept us all happy and made sure everyone in the family enjoyed the holiday.

We travelled down Vietnam from the North to the South over 3 weeks. Great hotels, guides helpful and knowledgeable, organisation great. We had so many new experiences and enjoyed a well balanced mixture of sightseeing, relaxation and activities which kept us all happy and made sure everyone in the family enjoyed the holiday.

Rating for tour operator:

Experience Travel organised everything brilliantly and I was able to relax in the run up to and during the holiday, knowing it was all under control. The communication and documentation in the run up to the holiday was great. I thought the App was very useful to have ready access to documents and weather forecasts.

Experience Travel Group responded to this review on 21 Aug 2015:

Hi Catherine,
Thanks so much for the lovely feedback and so glad you all had a fantastic family holiday!

Hope you enjoy the rest of your Summer,

Matt

Experience Travel Group by Mikey, 16 Aug 2015
Holiday Rating:

Tour of Sri Lanka

We took a long time planning our holiday with Matt Brazier who gave excellent advice on what and sometimes what not to do whilst we were there. It was a three week tour taking in all the hot tourist places but also some off the beaten track. Our main focus is wildlife and safari experiences and these were well provided for. All hotels accommodation were excellent - not 5 star but smaller boutique hotels as we don't travel like that but all ...

We took a long time planning our holiday with Matt Brazier who gave excellent advice on what and sometimes what not to do whilst we were there. It was a three week tour taking in all the hot tourist places but also some off the beaten track. Our main focus is wildlife and safari experiences and these were well provided for. All hotels accommodation were excellent - not 5 star but smaller boutique hotels as we don't travel like that but all of a very high standard.

Rating for tour operator:

Excellent advice given throughout. Nothing was too much trouble and we made lots of changes and variations before finalising the itinerary. Very knowledgable of the country we visited.

Experience Travel Group responded to this review on 17 Aug 2015:

Dear Michael and Samantha,

I'm very glad you had such a good holiday. Thank you for taking the time to review our services and also for your kind words about Matt.

Kind regards,

Sam Clark
Experience Travel Group

Classic Vietnam Explorer by Fulhamgirly, 14 Aug 2015
Holiday Rating:

Fantastic Vietnam experience

I was lucky enough to take a foodie tour of Vietnam with my daughter. The hotels and travel arrangements were excellent and the tours were unbelievable. I have to mention the street food tour in Hanoi, Ms Vy's cookery school in Hoi An, and the vespa tour in Ho Chi Min as unforgettable.

I was lucky enough to take a foodie tour of Vietnam with my daughter. The hotels and travel arrangements were excellent and the tours were unbelievable. I have to mention the street food tour in Hanoi, Ms Vy's cookery school in Hoi An, and the vespa tour in Ho Chi Min as unforgettable.

Rating for tour operator:

From start to finish Experience Travel communicated well and met my needs. I would highly recommend them.

Experience Travel Group responded to this review on 14 Aug 2015:

Dear Sue,

You've made me hungry just thinking about it! Street food in Hanoi has to be the best in the world and that particular experience is one of our favourites.

Thank you so much for taking the time to write this review.

Best,

Sam

Experience Travel Group by Claire H-R, 4 Aug 2015
Holiday Rating:

Thailand Adventure

We had an amazing adventure as a family experiencing all the wonders that Thailand has to offer

We had an amazing adventure as a family experiencing all the wonders that Thailand has to offer

Rating for tour operator:

they organised a truly memorable trip

Experience Travel Group responded to this review on 10 Aug 2015:

Dear Claire,

Great to hear you had a brilliant family holiday in Thailand. Thankl you so much for taking the time to review it.

Kind regards,

Sam
Experience Travel Group

Sri Lanka Laid Back - Deluxe by Geeta, 3 Aug 2015
Holiday Rating:

Adventure Holiday/Beach Holiday

Just back from an amazing holiday in Sri Lanka & The Maldives. From Start to finish the holiday was an absolute dream come true, hotels selected for us were comfortable, food amazing met lovely people in both destinations. I have never said this before but I will definitely be going back.

Just back from an amazing holiday in Sri Lanka & The Maldives. From Start to finish the holiday was an absolute dream come true, hotels selected for us were comfortable, food amazing met lovely people in both destinations. I have never said this before but I will definitely be going back.

Rating for tour operator:

Beck Grainger with Experience Travel Group organised the break for us. We gave her brief outline of what we would like to do and she packaged the whole trip for us. She kept us informed during the whole process and delivered all the documents and vouchers to us in plenty of time.

Experience Travel Group responded to this review on 04 Aug 2015:

Dear Geeta,

We're delighted to hear you're planning to go back! Thank you so much for taking the time to write this review and for your kind words. We shall to be sure to pass them onto Becky.

Regards,

The Experience Travel Group Team.