AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 822
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 864
Reviews Accepted: 863
Reviews Rejected: 1
863 reviews
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Classic Vietnam and Luxury Beach by Vietnam convert, 24 Jul 2016
Holiday Rating:

Vietnam - epic holiday

We started in Hanoi- great city and a wonderful experience. Then a luxury overnight junk cruise around Halong Bay- stunning scenery and very nice facilities. After that we went to Hoi An- lovely town and stayed in a fantastic resort called The Bam Hai- just excellent. Finished off in Ho Chi Minh City - again just great. All transfers went smoothly, our guides were good and, with the exception of the cookery class in Hoi An (way too hot weather ...

We started in Hanoi- great city and a wonderful experience. Then a luxury overnight junk cruise around Halong Bay- stunning scenery and very nice facilities. After that we went to Hoi An- lovely town and stayed in a fantastic resort called The Bam Hai- just excellent. Finished off in Ho Chi Minh City - again just great. All transfers went smoothly, our guides were good and, with the exception of the cookery class in Hoi An (way too hot weather and too long) all the excursions were brilliant. We would definitely recommend Vietnam for a holiday and Experience Travel Group delivered everything they promised. Very good and knowledgeable consultant, David Gookey, met all our requirements.

Rating for tour operator:

Please see above- friendly, knowledgeable and professional service

Experience Travel Group responded to this review on 25 Jul 2016:

Dear Samantha,

Thank you so much for posting this lovely review. We're very pleased you enjoyed your trip and I'll pass on your comments to David too.

We very much hope to see you again.

Regards,

Sam Clark
Co-founder

Essential Sri Lanka - Deluxe by ShelleyS, 21 Jul 2016
Holiday Rating:

Probably the best holiday we have ever had!

We gained a true experience of Sri Lanka - a real taste of the culture, the beautiful wildlife, history, food and beach life of this wonderful country. Highly recommended. We would be totally confident in recommending Experience Travel Group to any friends and family - totally professional, informative and responsive to our requests.

We gained a true experience of Sri Lanka - a real taste of the culture, the beautiful wildlife, history, food and beach life of this wonderful country. Highly recommended. We would be totally confident in recommending Experience Travel Group to any friends and family - totally professional, informative and responsive to our requests.

Rating for tour operator:

Excellent.

Experience Travel Group responded to this review on 22 Jul 2016:

Dear Shelly,

Thank you very much - fantastic to hear you had such a great time in Sri Lanka. Please do recommend us - we rely on word of mouth!

Regards,

Sam Clark
Co-founder.

Essential Sri Lanka - Deluxe by peter, 11 Jul 2016
Holiday Rating:

A stimulating holiday which is full of surprises if you go looking for them

AN escorted 2 week holiday with a personal driver/guide in Sri Lanka. A well run holiday company with good professional and ethical standards (both here in the UK and in Sri Lanka) Without the services of the guide we would never of seen/experienced many of the highlights of the tour, as ever it is down to local people with good local knowledge who care.

AN escorted 2 week holiday with a personal driver/guide in Sri Lanka. A well run holiday company with good professional and ethical standards (both here in the UK and in Sri Lanka) Without the services of the guide we would never of seen/experienced many of the highlights of the tour, as ever it is down to local people with good local knowledge who care.

Rating for tour operator:

Our link person at Experience Travel was knowledgeable as she had personally visited the island on many occasions.

Experience Travel Group responded to this review on 11 Jul 2016:

Dear Peter,

That's so good to hear. Thank you taking the time to leave this review. We agree with you that guides are so important. That's why we spent invest so heavily in our team of guides out there.

We very much hope to hear from you again.

Kind regards,

Sam Clark
Co-founder

Experience Travel Group by Sue B., 10 Jul 2016
Holiday Rating:

Incredible India - walking, sightseeing, learning about Indian language, culture and traditions.

I was going to a conference in Bangalore and wanted to stay on for a holiday. But I was very apprehensive about being on my own. Travel experience devised a tailor made itinerary which was truly amazing - excellent mix of sight seeing, walking and getting to know India. All in fabulous places and with excellent back up so I knew that if I needed help someone would be there for me which was very reassuring. Guides and drivers were all excellent...

I was going to a conference in Bangalore and wanted to stay on for a holiday. But I was very apprehensive about being on my own. Travel experience devised a tailor made itinerary which was truly amazing - excellent mix of sight seeing, walking and getting to know India. All in fabulous places and with excellent back up so I knew that if I needed help someone would be there for me which was very reassuring. Guides and drivers were all excellent. I met local people and really learned a lot about India. My holiday exceeded all expectations and rates as one of the best experiences of my life.

Rating for tour operator:

Travel experience helped with the Indian visa. They were excellent about answering all my queries. The documentation was all in order and everything ran like clockwork. They have a very good partner in India who provided a wonderful service. No complaints - wonderful holiday.

Experience Travel Group responded to this review on 11 Jul 2016:

Dear Susan,

Having spoken to you prior to departure - and heard about your very painful issues with getting your Indian visa - I'm so pleased that you had such a great time. We very much believe that solo travellers should be able to travel with ease and confidence throughout Asia!

Kind regards,

Sam Clark
Co-founder

Sri Lanka Laid Back - Deluxe by JMint, 3 Jul 2016
Holiday Rating:

Truly Special Visit to Sri Lanka and The Maldives

Our visit to Sri Lanka immersed us in the culture and traditions of the Sri Lankans and we learned so much of the way of life from our guide, Upendra de Silva, who mixed the cultural learning with fun activities largely arranged by Experience Travel. We then had a few days at the end in The Maldives which was pure relaxation and indulgence! A magical place. We wish we had more time in our lives and the ability to do even part of our holiday ...

Our visit to Sri Lanka immersed us in the culture and traditions of the Sri Lankans and we learned so much of the way of life from our guide, Upendra de Silva, who mixed the cultural learning with fun activities largely arranged by Experience Travel. We then had a few days at the end in The Maldives which was pure relaxation and indulgence! A magical place. We wish we had more time in our lives and the ability to do even part of our holiday again as it was truly the experience of a lifetime and one we will always remember.

Rating for tour operator:

Experience Travel's representative Upe was very organised and our activities and days were well thought out and had a few extras. He had done the job for many many years and was good at adapting to our needs to make our trip a memorable one. A good representative for Experience Travel, who I cannot fault and gave excellent service.

Experience Travel Group responded to this review on 04 Jul 2016:

Dear Jane,

Thank you so much for leaving this feedback. We love to get comments like this - it really makes what we do seem worthwhile! We very much hope to hear from you again.

Regards,

Sam
Co-founder

Experience Travel Group by Libbyj, 13 Jun 2016
Holiday Rating:

A fantastic insight into Vietnamese culture

The holiday was a trip to Ho Chi Minh city and the Mekong Delta. The accommodation offerings were fantastic and we enjoyed some fantastic tours in both locations which really gave us insight into the Vietnamese way of life. Trips included the local markets, museums, floating markets and seeing the various districts of Ho Chi Minh City. I would definitely recommend it to anyone who wants something a little different for their holiday!

The holiday was a trip to Ho Chi Minh city and the Mekong Delta. The accommodation offerings were fantastic and we enjoyed some fantastic tours in both locations which really gave us insight into the Vietnamese way of life. Trips included the local markets, museums, floating markets and seeing the various districts of Ho Chi Minh City. I would definitely recommend it to anyone who wants something a little different for their holiday!

Rating for tour operator:

We were booked through experience travel group who provided a great package were efficient in everything they organised and offered advice where necessary.

Experience Travel Group responded to this review on 14 Jun 2016:

Dear Olivia,

That's brilliant to hear. Thank you for taking the time to post this review - we're so pleased you won the trip!

All the best,

Sam

Wild Sri Lanka by Monty, 6 Jun 2016
Holiday Rating:

Magical Sri Lanka

We had a wonderful "Taster" of this beautiful country in the 15 short days we were there. We saw stunning scenery, historic locations, wonderful religious ceremonies and a way of life where time seems to have stopped still. There cannot be a more welcoming, warm people anywhere, they made our holiday so very special. We went from mountain tops where we hovered almost above the clouds to the Indian Ocean and beaches just for ourselves. We learnt ...

We had a wonderful "Taster" of this beautiful country in the 15 short days we were there. We saw stunning scenery, historic locations, wonderful religious ceremonies and a way of life where time seems to have stopped still. There cannot be a more welcoming, warm people anywhere, they made our holiday so very special. We went from mountain tops where we hovered almost above the clouds to the Indian Ocean and beaches just for ourselves. We learnt the history of this land and came to u defeat do how important tourism is to their continuing growth and well being It's a land of gentleness, wonderful weather, interesting food and challenging itineraries! We loved every minute of it and hope dearly to return one day

Rating for tour operator:

Becky was patient, understanding of our concerns, informative ( having travelled there herself) and worked to the confines of our budget- nothing was too much trouble for her

Experience Travel Group responded to this review on 07 Jun 2016:

Dear Tish,
That's wonderful to hear. Thank you so much for taking the time to write this review and we very much ope to hear from you again.

Kind regards,

Sam Clark
Co-founder

Boutique Sri Lanka & Maldives by Carlos83, 31 May 2016
Holiday Rating:

Sri Lanka + Maldives Honeymoon

we had the most amazing 2 weeks away, everything about it was perfect.

we had the most amazing 2 weeks away, everything about it was perfect.

Rating for tour operator:

Very Helpful and everything organised perfectly.

Experience Travel Group responded to this review on 01 Jun 2016:

Dear Carl,

So pleased you had a fantastic honeymoon. Great to hear and all the best for your new life together!

Kind regards,

Sam Clark
Co-founder

Myanmar Encompassed by ACJ, 20 May 2016
Holiday Rating:

Marvellous Myanmar

We had a brilliant 2 weeks in Myanmar organised by Experience travel. all their arrangements worked seamlessly starting in Mandalay, via Bagan, Kalaw, Inle Lake to end in Yangon. we especially valued the chance to do some less popular things like the train ride from Heho to Kalaw, the cooking class on lake Inle and the visit to U Thant's house in Yangon. The local guides could not have been better. The choice of hotels met our wishes and expectat...

We had a brilliant 2 weeks in Myanmar organised by Experience travel. all their arrangements worked seamlessly starting in Mandalay, via Bagan, Kalaw, Inle Lake to end in Yangon. we especially valued the chance to do some less popular things like the train ride from Heho to Kalaw, the cooking class on lake Inle and the visit to U Thant's house in Yangon. The local guides could not have been better. The choice of hotels met our wishes and expectations perfectly

Rating for tour operator:

This was our 3rd trip with ETG. We rate them so hihgly that for this one we did not obtain alternative quotes. They give a personal service and we feel they understand us well. we value the continuity in dealing with he same person more than once

Experience Travel Group responded to this review on 24 May 2016:

Dear Alan,

Great to hear you had another excellent holiday. I've seen you've signed up to our vent in June so we look forward to seeing you there and hearing more about it - particularly the train ride.

Regards,

Sam

Rhinos, Temples and Volcanoes by Annie, 14 May 2016
Holiday Rating:

Once in a life time trip

Our tour of south east Asia was a great blend of city, cultural and beach experiences. We saw and experienced more than we dreamed of. The hotels were carefully chosen by our consultant and in the main more than suited our needs and in a couple of cases exceeded our expectations.

Our tour of south east Asia was a great blend of city, cultural and beach experiences. We saw and experienced more than we dreamed of. The hotels were carefully chosen by our consultant and in the main more than suited our needs and in a couple of cases exceeded our expectations.

Rating for tour operator:

Experience Travel have provided us with yet another fantastic holiday.

Experience Travel Group responded to this review on 17 May 2016:

Dear Sally,

We're so grateful that you entrusted another holiday to us! Thank you very much for taking the time to post this feedback and we're delighted that you had such a great time.

Regards,

Sam Clark
Co-founder