AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 869
Reviews Accepted: 868
Reviews Rejected: 1
868 reviews
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Thailand Family Experience by Manuela , 16 Aug 2016
Holiday Rating:

My first trip to Thailand was awesome

It was my first trip to Thailand. I went with my 3 daughters aged 23, 21 and 18. We visited Bangkok, Chiang Mai and Koh Samui. It was the experience of a lifetime!. Hotels & activites were great. We really enjoyed and are very grateful for all the friendly help and professional support given by Travel Experience

It was my first trip to Thailand. I went with my 3 daughters aged 23, 21 and 18. We visited Bangkok, Chiang Mai and Koh Samui. It was the experience of a lifetime!. Hotels & activites were great. We really enjoyed and are very grateful for all the friendly help and professional support given by Travel Experience

Rating for tour operator:

Travel Experience really understood what we were looking for. Hotels and activities were very well chosen and the local support was very professional and friendly. They were key to turn this experience into an unforgettable one

Experience Travel Group responded to this review on 17 Aug 2016:

Dear Manuela,

This is wonderful to her - thank you so much. There is so much more to Thailand than people realise so we love organising trips there.

We really appreciate you taking the time to post this review.

Kind regards,

Melissa Nicholas
Experience Director

Experience Travel Group by Diletta, 15 Aug 2016
Holiday Rating:

Experience Travel Group review

Thoughtful and considerate in the planning of the trip, good ideas and took time to fit everything together.

Thoughtful and considerate in the planning of the trip, good ideas and took time to fit everything together.

Experience Travel Group responded to this review on 15 Aug 2016:

Hi Louise

Thank you for your comments, I am glad that everything went well on your recent holiday. As you know, Lucy has not left us but I will be sure to pass on your comments as I am sure she will be delighted to hear about your holiday.

Thanks

Nick

Experience Travel Group by Honeymoon traveller, 13 Aug 2016
Holiday Rating:

Superb Sri Lanka honeymoon

Our holiday with Experience Travel was brilliant - a great mix of culture, nature and relaxation. Meeting a Sri Lankan farmer and seeing his daily life, plus touring a tea plantation and factory were highlights of a truly memorable trip.

Our holiday with Experience Travel was brilliant - a great mix of culture, nature and relaxation. Meeting a Sri Lankan farmer and seeing his daily life, plus touring a tea plantation and factory were highlights of a truly memorable trip.

Rating for tour operator:

Very knowledgeable and with good insight into the country. We felt like we didn't have to think about anything other than arriving at the airport!

Experience Travel Group responded to this review on 15 Aug 2016:

Hi Jo

Thank you for your feedback, I am so glad that you had a good holiday.

The farm tour is something we are particularly proud of as it is a completely unique experience so i am delighted that you enjoyed it.

We will look forward to hearing from you again soon.

Thanks

Nick

Sri Lankan Family Adventure by Nicola, 10 Aug 2016
Holiday Rating:

Experience Travel Group review

Experience Travel Group organised a fantastic trip for our family around Sri Lanka. From the very first interaction, to arranging an itinerary which gave us the right balance of culture and beach, everything went so smoothly. Local drivers/guides were excellent and able to accommodate our late requests. I would highly recommend them to anyone considering a holiday in Asia.

Experience Travel Group organised a fantastic trip for our family around Sri Lanka. From the very first interaction, to arranging an itinerary which gave us the right balance of culture and beach, everything went so smoothly. Local drivers/guides were excellent and able to accommodate our late requests. I would highly recommend them to anyone considering a holiday in Asia.

Sri Lankan Family Adventure by Mrs F A 16, 3 Aug 2016
Holiday Rating:

Sri Lanka and the Maldives

We have just returned from a fantastic holiday travelling around parts of Sri Lanka and ending with a few days in the Maldives. It is the first time we have done an experience holiday with our two children ages 8 & 6 and they had the most amazing time and had some fantastic experiences.

We have just returned from a fantastic holiday travelling around parts of Sri Lanka and ending with a few days in the Maldives. It is the first time we have done an experience holiday with our two children ages 8 & 6 and they had the most amazing time and had some fantastic experiences.

Rating for tour operator:

The tour operator was faultless.

Experience Travel Group responded to this review on 03 Aug 2016:

Dear Fiona,

Thank you very much for taking the time to write this review. Great that you had such a good holiday. I took my own children around that age and Sri Lanka worked brilliantly for them too.

Regards,

Sam
Co-founder

Classic Vietnam and Luxury Beach by Vietnam convert, 24 Jul 2016
Holiday Rating:

Vietnam - epic holiday

We started in Hanoi- great city and a wonderful experience. Then a luxury overnight junk cruise around Halong Bay- stunning scenery and very nice facilities. After that we went to Hoi An- lovely town and stayed in a fantastic resort called The Bam Hai- just excellent. Finished off in Ho Chi Minh City - again just great. All transfers went smoothly, our guides were good and, with the exception of the cookery class in Hoi An (way too hot weather ...

We started in Hanoi- great city and a wonderful experience. Then a luxury overnight junk cruise around Halong Bay- stunning scenery and very nice facilities. After that we went to Hoi An- lovely town and stayed in a fantastic resort called The Bam Hai- just excellent. Finished off in Ho Chi Minh City - again just great. All transfers went smoothly, our guides were good and, with the exception of the cookery class in Hoi An (way too hot weather and too long) all the excursions were brilliant. We would definitely recommend Vietnam for a holiday and Experience Travel Group delivered everything they promised. Very good and knowledgeable consultant, David Gookey, met all our requirements.

Rating for tour operator:

Please see above- friendly, knowledgeable and professional service

Experience Travel Group responded to this review on 25 Jul 2016:

Dear Samantha,

Thank you so much for posting this lovely review. We're very pleased you enjoyed your trip and I'll pass on your comments to David too.

We very much hope to see you again.

Regards,

Sam Clark
Co-founder

Essential Sri Lanka - Deluxe by ShelleyS, 21 Jul 2016
Holiday Rating:

Probably the best holiday we have ever had!

We gained a true experience of Sri Lanka - a real taste of the culture, the beautiful wildlife, history, food and beach life of this wonderful country. Highly recommended. We would be totally confident in recommending Experience Travel Group to any friends and family - totally professional, informative and responsive to our requests.

We gained a true experience of Sri Lanka - a real taste of the culture, the beautiful wildlife, history, food and beach life of this wonderful country. Highly recommended. We would be totally confident in recommending Experience Travel Group to any friends and family - totally professional, informative and responsive to our requests.

Rating for tour operator:

Excellent.

Experience Travel Group responded to this review on 22 Jul 2016:

Dear Shelly,

Thank you very much - fantastic to hear you had such a great time in Sri Lanka. Please do recommend us - we rely on word of mouth!

Regards,

Sam Clark
Co-founder.

Essential Sri Lanka - Deluxe by peter, 11 Jul 2016
Holiday Rating:

A stimulating holiday which is full of surprises if you go looking for them

AN escorted 2 week holiday with a personal driver/guide in Sri Lanka. A well run holiday company with good professional and ethical standards (both here in the UK and in Sri Lanka) Without the services of the guide we would never of seen/experienced many of the highlights of the tour, as ever it is down to local people with good local knowledge who care.

AN escorted 2 week holiday with a personal driver/guide in Sri Lanka. A well run holiday company with good professional and ethical standards (both here in the UK and in Sri Lanka) Without the services of the guide we would never of seen/experienced many of the highlights of the tour, as ever it is down to local people with good local knowledge who care.

Rating for tour operator:

Our link person at Experience Travel was knowledgeable as she had personally visited the island on many occasions.

Experience Travel Group responded to this review on 11 Jul 2016:

Dear Peter,

That's so good to hear. Thank you taking the time to leave this review. We agree with you that guides are so important. That's why we spent invest so heavily in our team of guides out there.

We very much hope to hear from you again.

Kind regards,

Sam Clark
Co-founder

Experience Travel Group by Sue B., 10 Jul 2016
Holiday Rating:

Incredible India - walking, sightseeing, learning about Indian language, culture and traditions.

I was going to a conference in Bangalore and wanted to stay on for a holiday. But I was very apprehensive about being on my own. Travel experience devised a tailor made itinerary which was truly amazing - excellent mix of sight seeing, walking and getting to know India. All in fabulous places and with excellent back up so I knew that if I needed help someone would be there for me which was very reassuring. Guides and drivers were all excellent...

I was going to a conference in Bangalore and wanted to stay on for a holiday. But I was very apprehensive about being on my own. Travel experience devised a tailor made itinerary which was truly amazing - excellent mix of sight seeing, walking and getting to know India. All in fabulous places and with excellent back up so I knew that if I needed help someone would be there for me which was very reassuring. Guides and drivers were all excellent. I met local people and really learned a lot about India. My holiday exceeded all expectations and rates as one of the best experiences of my life.

Rating for tour operator:

Travel experience helped with the Indian visa. They were excellent about answering all my queries. The documentation was all in order and everything ran like clockwork. They have a very good partner in India who provided a wonderful service. No complaints - wonderful holiday.

Experience Travel Group responded to this review on 11 Jul 2016:

Dear Susan,

Having spoken to you prior to departure - and heard about your very painful issues with getting your Indian visa - I'm so pleased that you had such a great time. We very much believe that solo travellers should be able to travel with ease and confidence throughout Asia!

Kind regards,

Sam Clark
Co-founder

Sri Lanka Laid Back - Deluxe by JMint, 3 Jul 2016
Holiday Rating:

Truly Special Visit to Sri Lanka and The Maldives

Our visit to Sri Lanka immersed us in the culture and traditions of the Sri Lankans and we learned so much of the way of life from our guide, Upendra de Silva, who mixed the cultural learning with fun activities largely arranged by Experience Travel. We then had a few days at the end in The Maldives which was pure relaxation and indulgence! A magical place. We wish we had more time in our lives and the ability to do even part of our holiday ...

Our visit to Sri Lanka immersed us in the culture and traditions of the Sri Lankans and we learned so much of the way of life from our guide, Upendra de Silva, who mixed the cultural learning with fun activities largely arranged by Experience Travel. We then had a few days at the end in The Maldives which was pure relaxation and indulgence! A magical place. We wish we had more time in our lives and the ability to do even part of our holiday again as it was truly the experience of a lifetime and one we will always remember.

Rating for tour operator:

Experience Travel's representative Upe was very organised and our activities and days were well thought out and had a few extras. He had done the job for many many years and was good at adapting to our needs to make our trip a memorable one. A good representative for Experience Travel, who I cannot fault and gave excellent service.

Experience Travel Group responded to this review on 04 Jul 2016:

Dear Jane,

Thank you so much for leaving this feedback. We love to get comments like this - it really makes what we do seem worthwhile! We very much hope to hear from you again.

Regards,

Sam
Co-founder