AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 869
Reviews Accepted: 868
Reviews Rejected: 1
868 reviews
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Classic Vietnam Explorer by Mandy L, 31 Jan 2025
Holiday Rating:

Trip of a Lifetime with Experience Travel Group

This was our first time using ETG and it was everything we had hoped for and more. ETG really listened and discovered not just exactly the type of holiday we wanted, but also what our particular interests and preferences were, so the holiday was completely bespoke. Additionally, changing the initial itinerary was no trouble - especially when we were staying in multiple locations. Once in Vietnam, absolutely everything ran so perfectly and ...

This was our first time using ETG and it was everything we had hoped for and more. ETG really listened and discovered not just exactly the type of holiday we wanted, but also what our particular interests and preferences were, so the holiday was completely bespoke. Additionally, changing the initial itinerary was no trouble - especially when we were staying in multiple locations. Once in Vietnam, absolutely everything ran so perfectly and completely exceeded our expectations. We combined beautiful hotels with real life Vietnamese experiences. Our brilliant guide took us to meet the real people where we saw and heard first hand how they lived and worked. We cycled around the rice paddies, we practiced Tai Chi during sunrise aboard a traditional Vietnamese junk boat whilst sailing through the amazing limestone mountains of Halong Bay, we visited Vietnamese people in their homes seeing and learning about their cottage businesses and their lives and savoured the best street food in cafes we never would have found ourselves. There are too many high points to mention. To know all tipping was taken care of eased our minds as did the very ethical approach ETG take. We would love to plan another trip soon.

Rating for tour operator:

ETG were professional and still friendly and approachable. Communication and overall organisation were excellent. Trip and experience suggestions were unending and totally suited to our interests. Overall ETG were excellent from start to finish!

Experience Travel Group responded to this review on 31 Jan 2025:

Thank you for your lovely feedback, Mandy! We're so pleased you had a great time in Vietnam, and we're looking forward to hopefully helping you arrange more trips in the future! Chione & The ETG Team

Experience Travel Group by Karen H, 29 Jan 2025
Holiday Rating:

Fabulous Vietnam & Cambodia holiday

We spent two wonderful weeks exploring areas we have never been before. The trip began in Hanoi where we explored many local & traditional foods while on a Vespa tour, visiting the Temple of Literature at night when the ambiance & experience is very special & beautiful, walked part of the bridge over the river, explored the prison and railway. Next was a trip to the mountain area of Mai Chu to explore rural villages, meet locals, and relax ...

We spent two wonderful weeks exploring areas we have never been before. The trip began in Hanoi where we explored many local & traditional foods while on a Vespa tour, visiting the Temple of Literature at night when the ambiance & experience is very special & beautiful, walked part of the bridge over the river, explored the prison and railway. Next was a trip to the mountain area of Mai Chu to explore rural villages, meet locals, and relax in nature’s beauty. Then on to Hue for a very up close view of temples, tombs, and garden houses. Traveled from there by train along a majestic coastline to Hoi A where the opportunity to have custom clothes and shoes made was fun. Last stop was Siem Reap which was amazing. The workings of the different local villages was fascinating. From sunrise to dark the area’s beauty was remarkable. We wandered those fields, fishing villages, markets, handmade craft school, and several temples in varying sizes with unique histories.

Rating for tour operator:

Holly of Experience Travel Group worked diligently to get to know our interests and then planned an ideal customized itinerary for us. She continually offered to handle any details we preferred or might need help with. Holly asks great questions, listens to the answers, and gets to work to produce a very special package. The local guides were terrific and the timing of the activities perfectly orchestrated. We always felt comfortable that we would be safe, well guided, and hidden gems would be shared with us thanks to the careful partnership with those in the area. Every place we stayed was even better than Holly described!

Experience Travel Group responded to this review on 30 Jan 2025:

Hi Karen

It's so lovely to ready your feedback and thank you so much for your kind comments. It was a real pleasure helping to plan such an exiciitng trip with you. I'm particularly pleased you enjoyed your time in lesser visited Hue - it's so eye-opening isn't it?

I am already excited about helping to plan your next big adventure in the Far East..!

From Holly & Team ETG

Luxury With A Touch of Adventure by Charleyboy, 24 Jan 2025
Holiday Rating:

Sri Lanka Experince

A wonderful mix of the cultural triangle, tea plantations and coast.

A wonderful mix of the cultural triangle, tea plantations and coast.

Rating for tour operator:

Very efficient and spot on with their suggested itinerary. Helpful documents and appreciated the use of the Vamoos app.

Experience Travel Group responded to this review on 27 Jan 2025:

Thank you so much for your kind feedback Charles! We are so glad you had a wonderful time in Sri Lanka with us.

Experience Travel Group by Michelle, 22 Jan 2025
Holiday Rating:

Oman Winter Sun Adventure

10 day trip to Oman mountains, desert, seaside and city of Muscat.

10 day trip to Oman mountains, desert, seaside and city of Muscat.

Rating for tour operator:

ETG was first rate at planning our holiday to ensure it met our requirements. The on-the-ground team were superb - very knowledgeable, friendly and great service. The country was amazing and we'll definitely visit again. ETG opened our eyes to this country which we hadn't considered visiting before. Perfect trip.

Experience Travel Group responded to this review on 30 Jan 2025:

Hey Michelle

What a lovely thing to say - thank you! It sounds like you had the perfect break away with an idyllic mix of exploration and and relaxation. Leaving more to explore the next time you visit!

We can't wait to help again when the time comes

For Holly & Team ETG

Experience Travel Group by Miss C R 25, 21 Jan 2025
Holiday Rating:

Taste of South East Asia

Great to learn so much more about the history of the region by visiting museums and speaking to local people. Seeing how the landscape is changing as new roads are being built. Meeting locals and eating as locals do, street food, was great.

Great to learn so much more about the history of the region by visiting museums and speaking to local people. Seeing how the landscape is changing as new roads are being built. Meeting locals and eating as locals do, street food, was great.

Rating for tour operator:

Listened to what we wanted to achieve and came back with some great options.

Experience Travel Group responded to this review on 23 Jan 2025:

It sounds like you had a great time, I'm so pleased to hear it!

Experience Travel Group responded to this review on 23 Jan 2025:

I had a lot of fun working on this trip with you, so thank you for this lovely feedback.

Experience Travel Group by Lou W, 14 Jan 2025
Holiday Rating:

Family holiday to Thailand

We had a great trip to Thailand which was perfect for an active family including multiple young adults.

We had a great trip to Thailand which was perfect for an active family including multiple young adults.

Rating for tour operator:

ETG (Ella) were great. She understood the brief and coped well with all the comings and goings in the itinerary. With a couple of minor exceptions, the hotels and activities were perfect.

Experience Travel Group responded to this review on 15 Jan 2025:

I'm so pleased you had such a great time!

Experience Travel Group responded to this review on 15 Jan 2025:

Thanks so much for your lovely feedback. I can't wait to see where you look at travelling next!

Essential Laos by Julian A, 11 Jan 2025
Holiday Rating:

Overland Lao and Csmbodia

Excellent multi centre, multiactivity trip to 5 destinations in Lao and Cambodia

Excellent multi centre, multiactivity trip to 5 destinations in Lao and Cambodia

Rating for tour operator:

Efficient and prompt booking. Made good suggestions and responded quickly to requested changes

Experience Travel Group responded to this review on 13 Jan 2025:

Thanks for your feedback, Julian! We're glad you had a great trip to Laos & Cambodia, and looking forward to hopefully organising more trips for you both in the future. Chione & The ETG Team

Experience Travel Group by The High Notes, 9 Jan 2025
Holiday Rating:

Family fun in Thailand

A snapshot of Thailand in 2 weeks. The bustle of Bangkok, the serenity of Sukhothai, the charm of Chang Mai, and the beauty of the beach. Bikes, Kayaks, Elephants, Street food, and sand. Who could want more?

A snapshot of Thailand in 2 weeks. The bustle of Bangkok, the serenity of Sukhothai, the charm of Chang Mai, and the beauty of the beach. Bikes, Kayaks, Elephants, Street food, and sand. Who could want more?

Rating for tour operator:

Experience Travel Group organised a wonderful itinerary to give our family a taste of everything Thailand has to offer. Kind, courteous and generous. Their local guides were wonderful and always ready to help with requests outside our itinerary.

Experience Travel Group responded to this review on 23 Jan 2025:

I am so glad you had such a good time!

Experience Travel Group responded to this review on 23 Jan 2025:

This is lovely feedback, thank you! I will be sure to pass it on to your guides as well.

Essential Cambodia by Ballboy, 7 Jan 2025
Holiday Rating:

Cambodian dream

Travelling with two children under 10, spending time at the temples and then on the beach.

Travelling with two children under 10, spending time at the temples and then on the beach.

Rating for tour operator:

Experience Travel really listen to what you want as a family and do their very best to organise an itinerary that works. This is the second holiday we have booked with them and each one was great.

Experience Travel Group responded to this review on 30 Jan 2025:

Hi Hayley

It was such a pleasure arranging your second family holiday in Asia, and I am delighted that you had such lovely experience once again - this time in Cambodia. What lovely memories you will all share!

Hoping we can help you with more magical holidays again in the future!

From Holly & Team ETG

A Different Side of Rajasthan by Catsylala, 6 Jan 2025
Holiday Rating:

A bespoke adventure that delivered on every interest of our family.

A family adventure through Rajasthan focussing on people and the planet. A bespoke itinerary brought us into close contact with the hospitable people of India away from the overly trodden traveller routes.

A family adventure through Rajasthan focussing on people and the planet. A bespoke itinerary brought us into close contact with the hospitable people of India away from the overly trodden traveller routes.

Rating for tour operator:

We travelled with Experience Travel Group (Sara Wells). Sara took the time to understand the interests of each family member and helped to put together a unique itinerary that really reflected that.

Experience Travel Group responded to this review on 06 Jan 2025:

Thank you for your feedback Cat, I am delighted that all the family enjoyed India and its people!
Best wishes
Sara and Team ETG