AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 751
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 789
Reviews Accepted: 788
Reviews Rejected: 1
788 reviews
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Sri Lanka Laid Back - Deluxe by Hillies, 7 Mar 2017
Holiday Rating:

Memorable for all the right reasons

Our time in Sri Lanka was made complete by our guide who provided knowledge wherever we went. The country was amazing and we experienced so much more than expected

Our time in Sri Lanka was made complete by our guide who provided knowledge wherever we went. The country was amazing and we experienced so much more than expected

Rating for tour operator:

Our operator was always helpful and very patient when adjusting our holiday needs. We had everything we needed along the way and never had to ask for anything

Experience Travel Group responded to this review on 07 Mar 2017:

Dear Kim,

So pleased to hear you experienced more than you expected. That's definitely what we aim for. Do please recommend us to others and we hope to hear from you again.

Kind regards,

Sam Clark
Co-founder & MD

Essential Sri Lanka - Deluxe by Mrs S h 17, 7 Mar 2017
Holiday Rating:

Fantastic introduction to the cultural wonders of Sri Lanka

We spent a wonderful week in Sri Lanka, visiting many temples, climbing Sigiriya, finding elephants on an afternoon safari, meeting local farmers and appreciating their way of life. Everyone we met was incredibly friendly and made us feel very welcome. We saw some fantastic wildlife and ate some amazing food - we will definitely be back as a week is not long enough!

We spent a wonderful week in Sri Lanka, visiting many temples, climbing Sigiriya, finding elephants on an afternoon safari, meeting local farmers and appreciating their way of life. Everyone we met was incredibly friendly and made us feel very welcome. We saw some fantastic wildlife and ate some amazing food - we will definitely be back as a week is not long enough!

Rating for tour operator:

Great itinerary put together for us - Becky was very knowledgeable about what we could realistically achieve in the week that we were in Sri Lanka. Everything flowed very well for the week and we had no problems whilst we were in Sri Lanka. Our tour guide was extremely knowledge and went out of his way to ensure that our first visit to Sri Lanka was a memorable one.

Experience Travel Group responded to this review on 07 Mar 2017:

Dear Sarah,

That's great to hear and I very much hope you do manage to return another time. We'd love to be part of that when you do!

All the best,

Sam
Co-founder & MD

Essential Rajasthan & Taj Mahal by Jenny, 6 Mar 2017
Holiday Rating:

Very interesting and varied experiences in Rajasthan

We had an itinerary that included Udaipur, Jodhpur, Jaipur, Agra and Delhi. We visited all the major sites with excellent guides and a very good driver to look after us. Our hotels were all of very good quality and included a nice mix, including a luxury, a haveli and one homestay. It was all well organised and ran smoothly with a ground agent on hand to deal with any problems.

We had an itinerary that included Udaipur, Jodhpur, Jaipur, Agra and Delhi. We visited all the major sites with excellent guides and a very good driver to look after us. Our hotels were all of very good quality and included a nice mix, including a luxury, a haveli and one homestay. It was all well organised and ran smoothly with a ground agent on hand to deal with any problems.

Rating for tour operator:

We chose to use Experience Travel because of a personal recommendation and were delighted with the itinerary they provided for us. All our guides were excellent and although we loved touring the palaces and forts we particularly enjoyed some of the more unusual experiences. We spent an evening cooking with a lovely family in Jaipur, had a fascinating afternoon touring the cantonement in Agra with an Indian gentleman whose family owned one of the grand British bungalows and had an exciting cycle rickshaw ride around Old Delhi. It was a fabulous holiday and I thoroughly recommend it.

Experience Travel Group responded to this review on 07 Mar 2017:

Dear Jenny,

That is fantastic - it is great you got to experience a lot of different aspects of Rajasthani life, including time in Narlai!

Thank you for taking the time to post this review, much appreciated. Hopefully we'll hear from you again soon!

All the best,

James

Classic Vietnam Explorer by NellG, 5 Mar 2017
Holiday Rating:

A great introduction to Asia which has left us wanting to go back for more!

Experience Travel Group (James) really delivered on this holiday. We already knew the places that we wanted to visit in Vietnam but didn't know how all of it would be feasible in the 10 days that we planned to be there. An itinerary was sent to me within 24 hours of my initial phone call which included everything, and more, that we had requested. It included what proved to be amazing hotels; personal tour guides and drivers (which meant we ...

Experience Travel Group (James) really delivered on this holiday. We already knew the places that we wanted to visit in Vietnam but didn't know how all of it would be feasible in the 10 days that we planned to be there. An itinerary was sent to me within 24 hours of my initial phone call which included everything, and more, that we had requested. It included what proved to be amazing hotels; personal tour guides and drivers (which meant we could spend as long or as little time as we wanted at various places, and could get real and personal levels of information from our guides through spending time with them); and transfer information. Closer to departure date we received very useful summary information on weather, dress, food, tipping etc, and links to an App which gave us all our holiday details and information on our phones. During this holiday we feel that we have experienced Vietnam to understand the culture, ethnic groups, influences on architecture, food and varied landscapes to get a good flavour of the country and it's people. We would thoroughly recommend Vietnam as a holiday destination and suggest that a visit to a good cookery school is a must while you're there!

Rating for tour operator:

Excellent company which we couldn't fault. See comments above.

Experience Travel Group responded to this review on 06 Mar 2017:

Dear Neila,

That's so great to hear - exactly what we intend. Thank you for taking the time to post this review. Very much appreciated and we look forward to hearing from you again.

Best,

Sam

Cambodia Explorer by C&KW, 1 Mar 2017
Holiday Rating:

Fantastic Cambodia

Great 2 weeks touring in Cambodia - 4 nights in Angkor visiting many different temples, including sunrise at Angkor Wat, followed by stays in Battambang, Phnom Penh, the Cardomom mountains and Kampot.. Lots to do and see, excellent food and great itinerary arranged by Experience Travel.

Great 2 weeks touring in Cambodia - 4 nights in Angkor visiting many different temples, including sunrise at Angkor Wat, followed by stays in Battambang, Phnom Penh, the Cardomom mountains and Kampot.. Lots to do and see, excellent food and great itinerary arranged by Experience Travel.

Rating for tour operator:

Experience Travel listened to what we wanted from our holiday before coming up with a great itinerary. Happy for us to make changes until we had just what we wanted. All arrangements went without a hitch and we had a great time. Happy to recommend Experience and we would certainly use them again.

Experience Travel Group responded to this review on 01 Mar 2017:



Experience Travel Group responded to this review on 01 Mar 2017:

Hi Kerryn,

Thanks very much for your lovely review! We're delighted you had such fantastic time and really got to experience Cambodia to its fullest. Thanks for speaking to me on the phone for more detailed feedback too, much appreciated.

We look forward to hearing from you again!

All the best,

James & The ETG Team

Essential Sri Lanka - Deluxe by Leelee, 28 Feb 2017
Holiday Rating:

Tuk tuks and peacocks

A chance to view the ancient Sri Lankan relics of a tropical island, enjoy the fabled cuisine so rich with rare local fruits, vegetables and delicious curries in exotic residences or on the roadside both from the turbulent tuks tuks squeezing us through the rush hour traffic or graciously touring in aircondition comfort.

A chance to view the ancient Sri Lankan relics of a tropical island, enjoy the fabled cuisine so rich with rare local fruits, vegetables and delicious curries in exotic residences or on the roadside both from the turbulent tuks tuks squeezing us through the rush hour traffic or graciously touring in aircondition comfort.

Rating for tour operator:

Becky at ETG took a lot of trouble understanding what elderly tourists, one with sight impairment but a lot of travel experience would find stimulating and manageable. The variety of hotels suggeted gave us the opportunity to feel we were properly involved with the planning as well as controlling the budget. Additional information was well presented and the whole package was very tidily managed in a thoroughly friendlyt, proficient and helpful manner.

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Leonie,

I'm so pleased to hear that you had a wonderful holiday in Sri Lanka. I'll pass your kind comments to Becky as she'll be pleased to hear. Thanks for taking the time to review!

Kind regards,

Sam Clark
Co-founder

Wild Sri Lanka by BeeBee, 27 Feb 2017
Holiday Rating:

A really fascinating tour of Sri Lanka

We really liked the large range of bird life, the elephants, the creatures in the jungle and the whales. in addition we enjoyed staying in some great small hotels with lovely staff and great local food.

We really liked the large range of bird life, the elephants, the creatures in the jungle and the whales. in addition we enjoyed staying in some great small hotels with lovely staff and great local food.

Rating for tour operator:

They helped is create a wonderful itinerary and through a local company gave us great support

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Mary,

So pleased you had a fantastic trip to Sri Lanka. Thank you for taking the time to post this review too. We hope to hear from you again for one of the other countries we cover.

Kind regards,

Sam Clark
Co-founder & MD

Experience Travel Group by Marco Henry, 26 Feb 2017
Holiday Rating:

A varied and interesting trip

A great experience and well contructed. The holiday exceeded out expectations.

A great experience and well contructed. The holiday exceeded out expectations.

Rating for tour operator:

A good personal experience

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Paul, We are all so happy to hear that you had such a great time on holiday. Glad it all went to plan. All the best, Matt - Head of Experience

Experience Travel Group responded to this review on 28 Feb 2017:

Thanks again Paul.

Experience Travel Group by Milly, 25 Feb 2017
Holiday Rating:

An extremely varied touring holiday in Sri Lanka staying in delightful boutique hotels

A full itinerary took us from Colombo to Kandy via Trincomalee, last visited by one of the party 60 years ago with the Royal Navy, from ancient ruins and the seat of Buddhism, via the tea country and National Parks and on to the deserted beaches of the South Coast where turtles come to lay their eggs, finally arriving at Galle. Our first-rate chauffeur guide pointed out bird and wildlife along the way, took us to local restaurants, suggested ...

A full itinerary took us from Colombo to Kandy via Trincomalee, last visited by one of the party 60 years ago with the Royal Navy, from ancient ruins and the seat of Buddhism, via the tea country and National Parks and on to the deserted beaches of the South Coast where turtles come to lay their eggs, finally arriving at Galle. Our first-rate chauffeur guide pointed out bird and wildlife along the way, took us to local restaurants, suggested interesting additional visits and ensured our holiday was truly memorable.

Rating for tour operator:

A small very personal agency specialising in tailor made holidays in South East Asia.

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Mrs Hodges,

So fantastic to hear you had a such a great holiday and really happy your chauffeur guide looked after you all so well.

Appreciate you taking the time to give us feedback.

All the best,
Matt
Head of Experience

Experience Travel Group by Hugo De Avis, 24 Feb 2017
Holiday Rating:

Enjoyable and stimulating

We visited Sri Lanka for a second time, 23 years after our first, and saw some of the same places and some new. We had a first rate company arranging the tour, in Experience Travel. We loved the people we met on the visit, always smiling and friendly. Traffic could be trying, with tuk-tuks slowing movement, and driving generally not to Western standards. But the service received in our hotels was courteous and outstanding, while the food ...

We visited Sri Lanka for a second time, 23 years after our first, and saw some of the same places and some new. We had a first rate company arranging the tour, in Experience Travel. We loved the people we met on the visit, always smiling and friendly. Traffic could be trying, with tuk-tuks slowing movement, and driving generally not to Western standards. But the service received in our hotels was courteous and outstanding, while the food was of a high standard. Altogether a great holiday in a lovely country.

Rating for tour operator:

Did all that we wanted.

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Hugh,

So happy to hear you had such an excellent holiday. It must have been fascinating seeing the difference after all those years and it was a pleasure to help you experience it again.

All the best,
Matt
Head of Experience

Experience Travel Group responded to this review on 28 Feb 2017:

Thanks Hugh