AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 749
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 787
Reviews Accepted: 786
Reviews Rejected: 1
786 reviews
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Boutique Sri Lanka & Maldives by Ataraxia, 12 Mar 2017
Holiday Rating:

Superbly professional and personally designed Sri Lanka cultural triangle and Maldives itinerary

A thoroughly enjoyable 13 night trip around the cultural triangle in Sri Lanka with a few days unwinding at the Adaaran Resort Rannali in the Maldives. Very well balanced blend of luxury and boutique style hotels and villas with very friendly staff. The driver/guide was excellent - knowledgeable, good English and a safe driver.

A thoroughly enjoyable 13 night trip around the cultural triangle in Sri Lanka with a few days unwinding at the Adaaran Resort Rannali in the Maldives. Very well balanced blend of luxury and boutique style hotels and villas with very friendly staff. The driver/guide was excellent - knowledgeable, good English and a safe driver.

Rating for tour operator:

From booking, everything worked smoothly and was taken care of by professional staff who knew the destinations. The quality and presentation of the documentation was excellent

Experience Travel Group responded to this review on 13 Mar 2017:

Dear Paul,

That's great to hear. Thank you for taking the time to post this great review. Much appreciated.

All the best,

Sam
Co-founder & MD

Essential Sri Lanka - Deluxe by Penny S, 12 Mar 2017
Holiday Rating:

We had a wonderful holiday in Sri Lanka.

We had a wonderful two and a half weeks in Sri Lanka visiting Colombo, Kandy, The Hill Country, Uda Walawe and the south coast near Galle. We were looked after so well everywhere we stayed , the staff were friendly and the food fantastic. We enjoyed all our excursions and guided tours and our driver Iresh, who was with us for nine days, went out of his way to help and advise us. Thushni the Experience travel rep in Sri Lanka was efficient and ...

We had a wonderful two and a half weeks in Sri Lanka visiting Colombo, Kandy, The Hill Country, Uda Walawe and the south coast near Galle. We were looked after so well everywhere we stayed , the staff were friendly and the food fantastic. We enjoyed all our excursions and guided tours and our driver Iresh, who was with us for nine days, went out of his way to help and advise us. Thushni the Experience travel rep in Sri Lanka was efficient and helpful too on the few occasions we contacted her Our favourite hotel was Horathapola Estate, a Coconut plantation near Colombo - perfect in every way as a starting point and we would have happily stayed there longer. We ended our stay at the luxurious Why House near Galle and were grateful for five days relaxation in such lovely surroundings.

Rating for tour operator:

Our Experience Travel advisor was Becky Grainger and her help and advice at every stage of the planning and booking was excellent and particularly thoughtful. The itinerary was perfect for us, with good spacing between our stays and we especially relished the last five or six days of being 'at leisure'. Overall our holiday in Sri Lanka was all we had hoped it would be and we would recommend Experience Travel Group without any hesitation.

Experience Travel Group responded to this review on 13 Mar 2017:

Dear Penny,

Great to hear that you had such a great trip. Always great to read that there was a good balance of activity and relaxation as that is sometimes a tricky balance to achieve in Sri Lanka. We very much look forward to hearing fro you again in the future.

All the best,

Sam
Co-founder & MD

Experience Travel Group by Sri Lanka Honeymoon, 10 Mar 2017
Holiday Rating:

Incredible country and people, let down by our guide

We had an amazing honeymoon in Sri Lanka. We managed to spend a couple of days in the cultural triangle, a couple of days in tea country and a few days on the south coast so felt we really got a flavour of the country however feel there's so much more to see. The people are so friendly and happy to share their culture with tourists. The food was delicious - we now need to seek out all the Sri Lankan restaurants in London. Unfortunately ...

We had an amazing honeymoon in Sri Lanka. We managed to spend a couple of days in the cultural triangle, a couple of days in tea country and a few days on the south coast so felt we really got a flavour of the country however feel there's so much more to see. The people are so friendly and happy to share their culture with tourists. The food was delicious - we now need to seek out all the Sri Lankan restaurants in London. Unfortunately our guide let the agency down as he'd lost his passion for the country and job and we didn't get the personal experience that we thought we had booked or that others seemed to get on their trips. Definitely not a country ticked off but a country added to the 'need to revisit' list.

Rating for tour operator:

We chose a luxury operator and they definitely delivered when it came to to the accommodation - although we did pay for this(!) however the driver they employed really let them down as he had lost his passion and love for showing off his incredible country and wasn't happy to go off the beaten track at all to enable us to see the real Sri Lanka as opposed to the sterile tourist route.

Experience Travel Group responded to this review on 16 Mar 2017:

Dear Abi,

I know Lauren has spoken to you about your issue and that we've apologised directly for the poor service you received from our chauffer guide. As the Managing Director of Experience Travel Group, I'd like to offer my personal apologies too. We pride ourselves on having the best group of guides in the country as well as directly employed local managers who can deal with issues as they come up, so this is the last thing we'd want to hear.

He is also a long standing employee and one who has received really fantastic feedback in the past (happy to supply on request), so we were all the more shocked to read this review.

We have taken immediate steps to remove him from our roster. If he completes some re-training and regains his spark for the job - we'll look at re-employing him due to past excellent service, but not until then.

We're pleased that you enjoyed your holiday in all other respects and that we got the overall design right for you. We'd love to make it up in a future holiday either to Sri Lanka or another destination we cover. Please contact me directly if you'd like to discuss any further.

Kind regards,

Sam
Co-founder & MD

Sri Lanka Laid Back - Deluxe by Kim Admin, 10 Mar 2017
Holiday Rating:

Smiling just remembering it all.

From start to finish it was just what we wanted, the only downside was one hotel was too far away from where we wanted to be( Nuwara Eliya was booked so we stayed about an hour or so away) however our driver ensured we still got to visit the Hill Club! Nothing was too much trouble for the people at the hotels or associated with our holiday.

From start to finish it was just what we wanted, the only downside was one hotel was too far away from where we wanted to be( Nuwara Eliya was booked so we stayed about an hour or so away) however our driver ensured we still got to visit the Hill Club! Nothing was too much trouble for the people at the hotels or associated with our holiday.

Rating for tour operator:

Sara was helpful, friendly and efficient. She called when she said she would, made amendments to accommodate our changing ideas and was knowledgeable and helpful throughout the whole process of booking and up to departure.

Experience Travel Group responded to this review on 13 Mar 2017:

Dear Kim,

Great to hear you had a great holiday. We generally avoid booking hotels in Nuwara Eliya itself as the standard is not brilliant generally speaking. However, we should have explained that more clearly in advance.

I'm glad you still got to enjoy the experience that is the Hill Club! I'll pass onto Sara your positive comments too as she'll be pleased.

All the best,

Sam Clark
Co-founder & MD

Undiscovered Northern Kerala by sandino, 10 Mar 2017
Holiday Rating:

We had a wonderful holiday

Our visit to India was the first time we had travelled in Asia and we had both been a little nervous as to quite what the trip may involve. In fact the reality was that we had no need for nervousness as everything we had been promised in terms of the quality of accommodation and care combined with the range of experiences offered all were excellent. We had an absolutely wonderful time and the memories we come back with are the lovelyy and enriching ...

Our visit to India was the first time we had travelled in Asia and we had both been a little nervous as to quite what the trip may involve. In fact the reality was that we had no need for nervousness as everything we had been promised in terms of the quality of accommodation and care combined with the range of experiences offered all were excellent. We had an absolutely wonderful time and the memories we come back with are the lovelyy and enriching souvenir that India has left us

Rating for tour operator:

I would recommend the Experience travel Group to anyone. They did everything they undertook to do and did so with great courtesy

Experience Travel Group responded to this review on 10 Mar 2017:

Dear Tony,

What a lovely review! So glad you had a brilliant time in India. Most people are nervous about India before visiting and then pleasantly surprised. We hope to hear from you again to visit other areas of India or further afield in Asia.

Many thanks,

Sam Clark
Co-founder

Boutique Sri Lanka & Maldives by mattlite, 10 Mar 2017
Holiday Rating:

Beyond our Expectations

One week traveling around Sri Lanka and 5 days in the Maldives. Have been extremely well looked after and have met some of the poorest people in the world working on Sri Lankan farms to some of the wealthiest in the Maldives.

One week traveling around Sri Lanka and 5 days in the Maldives. Have been extremely well looked after and have met some of the poorest people in the world working on Sri Lankan farms to some of the wealthiest in the Maldives.

Rating for tour operator:

From our first contact with Becky at ETG we have been looked after, we spent 4 months planning the holiday with her, changing details of trips and hotel before we even making a deposit.

Experience Travel Group responded to this review on 10 Mar 2017:

Hi Matt,

We're so pleased you had a great time. Thank you also for taking part in our project. We have been enjoying your videos!

All the best,

Sam
Co-founder

Experience Travel Group by Peter, 8 Mar 2017
Holiday Rating:

Disappointing

I went to 2 destinations in Thailand, partly to find somewhere for my separated family to meet next year. The first destination (Surin Beach Phuket)Was crowded but not as bad as the rest of Phuket. The second destination 30 miles from Krabi was a lovely hotel but in a very poor location, big stone quarry, very isolated. Avoid "The Elements" Krabi at all costs

I went to 2 destinations in Thailand, partly to find somewhere for my separated family to meet next year. The first destination (Surin Beach Phuket)Was crowded but not as bad as the rest of Phuket. The second destination 30 miles from Krabi was a lovely hotel but in a very poor location, big stone quarry, very isolated. Avoid "The Elements" Krabi at all costs

Rating for tour operator:

Experience Travel was trusted to find my destinations after I had discussed what I wanted. I cannot believe they had ever been to my second hotel, Very disappointing

Experience Travel Group responded to this review on 21 Mar 2017:



Hi Peter,

Thank you for your feedback. I am very disappointed that you have rated your holiday as poor. However, having since discussed your trip over the phone I am glad that overall you enjoyed your trip!

I am sorry you were not impressed with your hotel in Krabi. As discussed we do not sell any properties in Krabi town itself as there are no real beaches there, so all of the beach properties we use are in Krabi province. If this was not made clear enough at the time I apologise. At the time of booking we discussed a few hotel options. We settled on the Elements after discussing how busy and touristy places such as Au Nang beach are. I apologise if you found the hotel too isolated, it was unfortunate that you were the only one in the property for your stay which must have exacerbated this.

Becky


Experience Travel Group responded to this review on 21 Mar 2017:

As discussed over the phone last week we have visited and inspected this hotel previously. It appears as if recently there is some building work and industrial buildings near to this hotel of which we were not aware. We take your feedback very seriously and hope to get someone to visit this hotel very soon.

Thanks,

Becky

Experience Travel Group by David, 7 Mar 2017
Holiday Rating:

A second magical holiday in India

We had a brilliant introduction to India two years ago. We challenged Experience Travel Group to equal/surpass this experience. South India was always going to be a greater challenge when compared to the relatively more sophisticated facilities of our first trip to the North. It was different but equally enjoyable albeit in its contrasts rather than in its similarities. We started with temples and then some more temples and then a few more ...

We had a brilliant introduction to India two years ago. We challenged Experience Travel Group to equal/surpass this experience. South India was always going to be a greater challenge when compared to the relatively more sophisticated facilities of our first trip to the North. It was different but equally enjoyable albeit in its contrasts rather than in its similarities. We started with temples and then some more temples and then a few more before progressing through an increasingly relaxing holiday. It all finished too quickly!

Rating for tour operator:

Patient, flexible and focused on meeting our needs. Finding the right travel agent and in particular an agency that can appoint the appropriate ground agents has always been out measure of success. Both the UK and the Indian ground agents delivered a great experience which we would encourage others to enjoy

Experience Travel Group responded to this review on 08 Mar 2017:

Dear David

Thanks so much for your positive feedback here and also our through our detailed feedback form which was really helpful. We're delighted you had a such a great time! We're really proud of all our relationships with our suppliers as they really do add to the in country experience.

All the best and we hope to hear from you again soon,

James & The ETG Team

Sri Lanka Laid Back - Deluxe by Hillies, 7 Mar 2017
Holiday Rating:

Memorable for all the right reasons

Our time in Sri Lanka was made complete by our guide who provided knowledge wherever we went. The country was amazing and we experienced so much more than expected

Our time in Sri Lanka was made complete by our guide who provided knowledge wherever we went. The country was amazing and we experienced so much more than expected

Rating for tour operator:

Our operator was always helpful and very patient when adjusting our holiday needs. We had everything we needed along the way and never had to ask for anything

Experience Travel Group responded to this review on 07 Mar 2017:

Dear Kim,

So pleased to hear you experienced more than you expected. That's definitely what we aim for. Do please recommend us to others and we hope to hear from you again.

Kind regards,

Sam Clark
Co-founder & MD

Essential Sri Lanka - Deluxe by Mrs S h 17, 7 Mar 2017
Holiday Rating:

Fantastic introduction to the cultural wonders of Sri Lanka

We spent a wonderful week in Sri Lanka, visiting many temples, climbing Sigiriya, finding elephants on an afternoon safari, meeting local farmers and appreciating their way of life. Everyone we met was incredibly friendly and made us feel very welcome. We saw some fantastic wildlife and ate some amazing food - we will definitely be back as a week is not long enough!

We spent a wonderful week in Sri Lanka, visiting many temples, climbing Sigiriya, finding elephants on an afternoon safari, meeting local farmers and appreciating their way of life. Everyone we met was incredibly friendly and made us feel very welcome. We saw some fantastic wildlife and ate some amazing food - we will definitely be back as a week is not long enough!

Rating for tour operator:

Great itinerary put together for us - Becky was very knowledgeable about what we could realistically achieve in the week that we were in Sri Lanka. Everything flowed very well for the week and we had no problems whilst we were in Sri Lanka. Our tour guide was extremely knowledge and went out of his way to ensure that our first visit to Sri Lanka was a memorable one.

Experience Travel Group responded to this review on 07 Mar 2017:

Dear Sarah,

That's great to hear and I very much hope you do manage to return another time. We'd love to be part of that when you do!

All the best,

Sam
Co-founder & MD