AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 749
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 787
Reviews Accepted: 786
Reviews Rejected: 1
786 reviews
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Bali Explorer by Sarah, 7 Sep 2017
Holiday Rating:

Beautiful Bali - the place to experience Colour, Culture and Karma!

We all loved Bali. It is such a peaceful place, the people are very warm and welcoming. The landscapes are breathtaking. The Sanak Retreat in Munduk was particularly magical surrounded by Paddy Fields and the sunsets were beautiful. Stay away from Sanur - it's a tourist trap. If you want to see the real Bali the areas of Munduk, Sideman and Ubud are an absolute must!

We all loved Bali. It is such a peaceful place, the people are very warm and welcoming. The landscapes are breathtaking. The Sanak Retreat in Munduk was particularly magical surrounded by Paddy Fields and the sunsets were beautiful. Stay away from Sanur - it's a tourist trap. If you want to see the real Bali the areas of Munduk, Sideman and Ubud are an absolute must!

Rating for tour operator:

Experience travel were very efficient. They organised a detailed itinerary of 6 different hotels/destinations and all went very smoothly (with the exception of the last hotel where the accommodation was substandard and we had to deal with the Hotel Manager to organise room changes). They also organised quite a few different activities for us and the kids to make the trip as fun and memorable as possible.

Experience Travel Group responded to this review on 11 Sep 2017:

Hi Sarah

Thanks for your lovely review, delighted you had such a good time and got to experience the variety Bali has to offer.

Thanks for speaking to me on the phone too for extra feedback, much appreciated.

All the best

James & The ETG Team

Experience Travel Group by G, 6 Sep 2017
Holiday Rating:

Mix of city, jungle and beach activities

Family trip to Kuala Lumpur and the wilder parts of Malaysia, finishing off with a few days of rest in beach resort

Family trip to Kuala Lumpur and the wilder parts of Malaysia, finishing off with a few days of rest in beach resort

Rating for tour operator:

Superbly organised holiday following on from previous trip to Sri Lanka

Experience Travel Group responded to this review on 07 Sep 2017:

Hi Graham,

Fantastic to hear you had such a lovely trip and thanks so much for taking the time to give feedback.

Cheers,
Matt (Head of Experience)

Experience Travel Group by Dutch Mum, 2 Sep 2017
Holiday Rating:

Fantastic cultural and relaxing tour of Bali with young children

We felt safe and well-cared for every step of the way. There was just the right mix of tours and relaxation days for a family.

We felt safe and well-cared for every step of the way. There was just the right mix of tours and relaxation days for a family.

Rating for tour operator:

Personal service and a knowledgeable travel consultant - highly recommended.

Experience Travel Group responded to this review on 07 Sep 2017:

Hi Zoe,

Great to hear you would highly recommend us and the trip found the right balance for your family. This is what we pride ourselves on.

Appreciate you taking the time to give us feedback.

All the best,
Nick

Experience Travel Group by Rob, 1 Sep 2017
Holiday Rating:

Wonderful trip to Sri Lanka and expertly organised by Experience Travel Group

Trip all around Sri Lanka taking in the main sights and some off the beaten track stuff too. Very well looked after by our guide and felt safe and well supported throughout.

Trip all around Sri Lanka taking in the main sights and some off the beaten track stuff too. Very well looked after by our guide and felt safe and well supported throughout.

Rating for tour operator:

Experience Travel Group know what they are talking about - would use over any other operator in that region.

Experience Travel Group responded to this review on 06 Sep 2017:

Hi Rob,

Thanks so much for your words and so happy to see you have such a great trip. We pride ourselves on actually doing, what we say we do!

Cheers,
Matt (Head of Experience)

Experience Travel Group by Happy holdiay , 1 Sep 2017
Holiday Rating:

Perfectly planned and excellent service throughout

Our holiday to Sri Lanka was organised by Experience Travel and they were absolutely wonderful - taking into account our personal needs and advising of possible itineraries within the time available. This was a "once in a lifetime" holiday for us and it lived up to our expectations.

Our holiday to Sri Lanka was organised by Experience Travel and they were absolutely wonderful - taking into account our personal needs and advising of possible itineraries within the time available. This was a "once in a lifetime" holiday for us and it lived up to our expectations.

Rating for tour operator:

Our Tour Operator, Experience Travel, were great - they listened to our ideas and took on board our requests re: food and hotels. The representative in London, Becky Grainger, phoned us and discussed our "ideal" holiday and put together a wonderful itinerary. We tweaked a few issues and came up with a mixture of culture, safari, beach and relaxation. They were not pushy and we felt they tailor made our holiday for us.

Experience Travel Group responded to this review on 06 Sep 2017:

Hey June,

Thank you so much for the kinds words and it was a pleasure to organise this holiday for you and make it as personalised as possible. It's really glad to see the proof was in the pudding so to speak.

It's a pleasure to hear it went so well.

Thanks again,
Becky

Experience Travel Group by Mary C, 1 Sep 2017
Holiday Rating:

A brilliantly planned holiday tailor made to our needs.

We used Experience Travel Group to travel to Sri Lanka and the Maldives in August. A family of five, we travelled extensively through Sri Lanka and ended with four days in the Maldives.

We used Experience Travel Group to travel to Sri Lanka and the Maldives in August. A family of five, we travelled extensively through Sri Lanka and ended with four days in the Maldives.

Rating for tour operator:

Brilliant tour operator. Becky Grainger was our travel consultant and planned a brilliant holiday. She listened to us and organised a great itinerary, very organised. We had no problems at all, it was seamless and it was a fantastic experience for us as a family.

Experience Travel Group responded to this review on 06 Sep 2017:

Hi Mary, we are so happy to hear you had such a brilliant time and thanks so much for kind words.

We hope we can organise another one again some day,

Thanks,
Matt (Head of Experience)

Sri Lankan Family Adventure by Jake, 30 Aug 2017
Holiday Rating:

Sri Lanka: Up close and personal

We saw many of the sites one should see when visiting Sri Lanka: Sigirya, wildlife parks, temples, etc. But Experience Travel Group took us deeper, creating excursions that allowed us to experience Sri Lanka on a deeper, more personal level. We connected with locals and got a great picture of daily life. We learned as much about being Sri Lankan as we did the history of the nation.

We saw many of the sites one should see when visiting Sri Lanka: Sigirya, wildlife parks, temples, etc. But Experience Travel Group took us deeper, creating excursions that allowed us to experience Sri Lanka on a deeper, more personal level. We connected with locals and got a great picture of daily life. We learned as much about being Sri Lankan as we did the history of the nation.

Rating for tour operator:

Sara Wells designed our itinerary to meet our varied personal desires, a combination of cultural exploration and quiet leisure time. This tailored experience led to an incredible, life-changing journey for our family.

Experience Travel Group responded to this review on 30 Aug 2017:

Dear Jake,

That's wonderful to hear - what amazing feedback! This is really what we strive for, so great to hear that your family had this kind of experience. I'll be sure to pass this to Sara right away and thank you so much for taking the time to post this review.

Best,

Sam
Co-founder and MD

Experience Travel Group by Smith family, 29 Aug 2017
Holiday Rating:

Family adventure Sri Lanka ETG

We stayed in a mixture of luxury and unusual accommodation..... mud huts, shacks in the middle of The Knuckles, tents on the river, tracking, white water rafting and swimming in water falls.... as well as the usual tourist trail. our driver/guide became part of the family and guided us through our holiday... gently steering us. we left for an adventure and came back with fantastic memories and a fondness for the people of Sri Lanka... plus ...

We stayed in a mixture of luxury and unusual accommodation..... mud huts, shacks in the middle of The Knuckles, tents on the river, tracking, white water rafting and swimming in water falls.... as well as the usual tourist trail. our driver/guide became part of the family and guided us through our holiday... gently steering us. we left for an adventure and came back with fantastic memories and a fondness for the people of Sri Lanka... plus a strong desire to return.

Rating for tour operator:

Good service, in depth knowledge and access to unusual, off the beaten track experiences... plus real desire to give back to the people of the country we visited, true eco tourism.

Experience Travel Group responded to this review on 29 Aug 2017:

Hi Alyson,

Thanks so much for your feedback on here and on the phone last week! I am so pleased you had such a fantastic time with your family. It can often be a bit nerve wracking pushing your family a bit out of their comfort zone with an adventurous holiday like you did, but I am so glad that you did and reaped the benefits of it!

If we can help in any way in the future please do let me know,

Becky

Borneo, Java and Bali by Indonesian Tim, 29 Aug 2017
Holiday Rating:

Life time memories in Indonesia

A 2.5 week trip across Indonesia. A brilliant mix of seeing temples, wildlife, sea life and relaxing on beautiful beeches.

A 2.5 week trip across Indonesia. A brilliant mix of seeing temples, wildlife, sea life and relaxing on beautiful beeches.

Rating for tour operator:

Brilliant tour operator who really cares about your holiday. Went out of their way to make sure our dream holiday was delivered. their advice and planning was accurate in all aspects. From Day 1 there professionalism was evident and throughout the holiday they continued the professional and helpful service. They took care of everything, complete hassle free holiday. Brilliant people to work with.

Experience Travel Group responded to this review on 29 Aug 2017:

Hi Tim

Thank you for your review and your kind words, it is so nice to know that the holiday matched your expectations.

Nick Clark

Head Of Travel

Classic Vietnam and Luxury Beach by MRReeves, 24 Aug 2017
Holiday Rating:

Experience Travel Group review

Efficient, friendly and personalised service every time! Second time booking with Experience Travel and they are extremely good at what they do.

Efficient, friendly and personalised service every time! Second time booking with Experience Travel and they are extremely good at what they do.

Experience Travel Group responded to this review on 24 Aug 2017:

Hi Marius

Delighted you had a good trip again and thank you for the kind words!

Thanks

Nick

Head Of Travel