AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 749
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 787
Reviews Accepted: 786
Reviews Rejected: 1
786 reviews
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Sri Lankan Family Adventure by JD Family , 20 Aug 2017
Holiday Rating:

Very authentic and inspiring

Great mixture of adventure and relaxation

Great mixture of adventure and relaxation

Rating for tour operator:

Very useful experience

Experience Travel Group responded to this review on 21 Aug 2017:

Hi Paula,

Thank you so much for your feedback, so glad you enjoyed your time in Sri Lanka.

Toni

East Coast Special by Dennis Mennis, 20 Aug 2017
Holiday Rating:

We had a fabulous holiday organised by the experience Travel Group - they provided a great service before we went and great in country support. All arrangements were seamless and any issues that we had were very quickly resolved,

We spent 12 days in Sri Lanka with the Experience Travel group. It was a fantastic experience during which we stayed at a Tea plantation, visited the cultural triangle and stayed on the beach. Our driver/guide was superb and the experiences that we had were amazing. The support team on the ground were first class, responding to our questions quickly and professionally. All in all it was a first class experience and we would highly recommend ...

We spent 12 days in Sri Lanka with the Experience Travel group. It was a fantastic experience during which we stayed at a Tea plantation, visited the cultural triangle and stayed on the beach. Our driver/guide was superb and the experiences that we had were amazing. The support team on the ground were first class, responding to our questions quickly and professionally. All in all it was a first class experience and we would highly recommend the Experience Travel Group.

Rating for tour operator:

Experience Travel Group put together a great itinerary for us. They were quick and efficient in answering our queries and provided extremely informative information prior to our trip. The in country team responded very quickly and efficiently when we had a few issues with a room booking.

Experience Travel Group responded to this review on 21 Aug 2017:

Hi Catriona,

Thanks so much for this feedback, I am so pleased you had a good time.

I will pass on your comments to our team in Colombo and your driver, they will be thrilled with your kind comments.

Kind regards,

Lauren

Beach and Wildlife: The Classic by Tony Leaves Home, 16 Aug 2017
Holiday Rating:

Sarawak and Sabah in Borneo

Travel around the key sights, seeing the wildlife and climbing Mount Kinabalu. It was an exhilarating experience, leaving us with precious memories of such a different scenery.

Travel around the key sights, seeing the wildlife and climbing Mount Kinabalu. It was an exhilarating experience, leaving us with precious memories of such a different scenery.

Rating for tour operator:

Excellent knowledge of the area and able to propose an excellent itinerary which proved stimulating in practice with no hiccups, just happy memories.

Experience Travel Group responded to this review on 16 Aug 2017:

Dear Tony,
That's fantastic. Thank you for taking the time to post the review. Great to hear you've got some happy memories to take away - that's the idea!

Regards,

Sam
MD & Co-founder - ETG

Bali Explorer by sawdy, 13 Aug 2017
Holiday Rating:

A special holiday in friendly, unique Bali

A two-week family holiday taking in the highlights of Bali including specially-organised activities to enhance the experience of the cultural and historical nature of the island as well as the pleasure and entertainment aspects. It was a memorable and unique holiday which immersed us in a new environment, with ever-friendly locals, a laid-back yet efficient lifestyle and one we'll never forget.

A two-week family holiday taking in the highlights of Bali including specially-organised activities to enhance the experience of the cultural and historical nature of the island as well as the pleasure and entertainment aspects. It was a memorable and unique holiday which immersed us in a new environment, with ever-friendly locals, a laid-back yet efficient lifestyle and one we'll never forget.

Rating for tour operator:

Experience Travel Group are very knowledgeable and advised us well, listening to our needs and devising an agenda that balanced activity and relaxation well, using local guides and companies of the best quality. They chose excellent hotels and respected our budget without trying to oversell. They were personal and considerate and I felt they really cared, not just about us, but about the country they were promoting.

Experience Travel Group responded to this review on 14 Aug 2017:

Hi Jonathon

Thank you for your kind review and I am so glad to hear that your holiday went well.

Thanks

Nick

Sri Lankan Family Adventure by Ali, 11 Aug 2017
Holiday Rating:

Wonderful

We travelled to Sri Lanka were over 2 weeks we were completely taken care of. We travelled around the country with our driver, experienced a wide variety of activities and stayed in some wonderful accommodation

We travelled to Sri Lanka were over 2 weeks we were completely taken care of. We travelled around the country with our driver, experienced a wide variety of activities and stayed in some wonderful accommodation

Rating for tour operator:

Very efficient

Experience Travel Group responded to this review on 14 Aug 2017:

Hi Alison,

Thank you so much for your feedback, I am thrilled you had such a good time with your family!

Becky

Classic Vietnam and Luxury Beach by Veryvietnam, 10 Aug 2017
Holiday Rating:

Fabulous family holilday in Vietnam

We travelled from north to south in two weeks with our two boys (12 and 16). Experience Travel had organised everythiing for us and we could not fault our guides or the itinerary. We enjoyed a great mix of culture, history and nature - with a few beach days in the middle for some r&r. All our hotels were very comfortable and we were extremely well looked after throughout.

We travelled from north to south in two weeks with our two boys (12 and 16). Experience Travel had organised everythiing for us and we could not fault our guides or the itinerary. We enjoyed a great mix of culture, history and nature - with a few beach days in the middle for some r&r. All our hotels were very comfortable and we were extremely well looked after throughout.

Rating for tour operator:

Experience Travel organised everything really well and I can't fault them in any way. They were very helpful both before and during our holiday. I would recommend to friends willingly.

Experience Travel Group responded to this review on 11 Aug 2017:

Hi Fiona

Thank you so much for this lovely review. We're delighted you and the family had such a great time in Vietnam. Word of mouth recommendations are really important to us, so we really appreciate you referring us. We hope to hear from you again in the future.

All the best

James

Sri Lankan Family Adventure by Yorkshire family , 9 Aug 2017
Holiday Rating:

Fun family trip round Sri Lanka

Varied activity based trip around Sri Lanka staying in a range of fun hotels and lodges and learning a lot about the country it's wildlife and people.

Varied activity based trip around Sri Lanka staying in a range of fun hotels and lodges and learning a lot about the country it's wildlife and people.

Rating for tour operator:

Experience travel Found some amazing lodges and fun places: arranged efficient and personal service and made the whole experience pretty stress free.

Experience Travel Group responded to this review on 10 Aug 2017:

Dear Simon,

Great to hear that you had a really good family holiday and that you enjoyed the cool lodges and so on.

We very much look forward to hearing from you again in the future. Please do recommend us.

Kind regards,

Sam Clark
MD & Co-founder

East Coast Special by Ms J H 17, 4 Aug 2017
Holiday Rating:

Tour of Sri Lanka with guide

Excellent holiday, well organised with lots of personal touches. Friendly drivers/guides. Good support in the country. Hotels were all different, mostly small and personal not big hotel chains , in good locations. Started in Ngombo, then went to Sigiriya, then down time in Passikuda, then flight on a small plane back to Columbo.

Excellent holiday, well organised with lots of personal touches. Friendly drivers/guides. Good support in the country. Hotels were all different, mostly small and personal not big hotel chains , in good locations. Started in Ngombo, then went to Sigiriya, then down time in Passikuda, then flight on a small plane back to Columbo.

Rating for tour operator:

Tour operator was excellent. Tailored it to exactly the level I wanted. Good choice of hotels and tours.

Experience Travel Group responded to this review on 04 Aug 2017:

Thanks for your lovely feedback, Janine. It is fantastic to hear that you all had such a good time and you enjoyed Sri Lanka.

Best,

Lauren

Classic Vietnam Explorer by RickyP17, 3 Aug 2017
Holiday Rating:

Fabulous family holiday - even for fussy teenagers!

Wonderful trip to Vietnam for a special celebration. Visited Hanoi - incredible city, it's an adventure just crossing the road! Hue - surprisingly beautiful city with lovely walks along the Perfume River Halong and Bai Tu Long Bay - simply magical, it's like being on a film set! Hoi An - great beaches and great tailors!! Vietnam - lovely people, safe to walk anywhere, food to die for!

Wonderful trip to Vietnam for a special celebration. Visited Hanoi - incredible city, it's an adventure just crossing the road! Hue - surprisingly beautiful city with lovely walks along the Perfume River Halong and Bai Tu Long Bay - simply magical, it's like being on a film set! Hoi An - great beaches and great tailors!! Vietnam - lovely people, safe to walk anywhere, food to die for!

Rating for tour operator:

Came up with an almost perfect itinerary, even having to move the whole holiday forward 12 months due to my wife's serious illness. Definitely recommend Experience Travel Group

Experience Travel Group responded to this review on 03 Aug 2017:

Hi Richard,

Glad you had such a great time and it was worth the wait! Thanks for this really nice review, looking forward to talking to you about Sri Lanka.

Best,
Lauren

Experience Travel Group by HelenSheffield, 2 Aug 2017
Holiday Rating:

Fantastic

10 days introduction to Sri Lanka and then 5 nights in the Maldives. We didn't know what to expect but all the hassle was removed, it was relaxing from start to finish even though we were moving around all the time in Sri Lanka. Treated like Royalty.

10 days introduction to Sri Lanka and then 5 nights in the Maldives. We didn't know what to expect but all the hassle was removed, it was relaxing from start to finish even though we were moving around all the time in Sri Lanka. Treated like Royalty.

Rating for tour operator:

Everything was planned perfectly. The hotels were what we would have chosen for ourselves especially Makunudu in the Maldives.

Experience Travel Group responded to this review on 03 Aug 2017:

Hi Helen,
so glad to hear you had such a fantastic holiday and that we made it easy for you to organise. Really appreciate the kind words and feedback.

Thanks,
Matt (Head of Experience)