AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 749
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 787
Reviews Accepted: 786
Reviews Rejected: 1
786 reviews
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Essential Sri Lanka - Deluxe by Mr W K 18, 31 Jan 2018
Holiday Rating:

An action packed itenary

Not one for lying on a beach for 2 weeks, I was pleased with the diverse & interesting activities/site visits planned.

Not one for lying on a beach for 2 weeks, I was pleased with the diverse & interesting activities/site visits planned.

Rating for tour operator:

Professional with good knowledge of the "must see" sites in Sri Lanka.

Experience Travel Group responded to this review on 31 Jan 2018:

Thank you for taking the time to give us your feedback, Will. It is great to hear that you had a good holiday!

Best,

Lauren

Essential Sri Lanka - Deluxe by MARTIN, 31 Jan 2018
Holiday Rating:

MAGICAL

SRI LANKA -INDIA FOR SOFTIES JUST LOVELY AND SO FRIENDLY. MALDIVES -HEAVEN

SRI LANKA -INDIA FOR SOFTIES JUST LOVELY AND SO FRIENDLY. MALDIVES -HEAVEN

Rating for tour operator:

EVERYTHING WENT TO PLAN

Experience Travel Group responded to this review on 31 Jan 2018:

Hi Martin - thanks so much for your feedback. I am pleased to hear that you loved Sri Lanka and the Maldives as much as we do!

Best,

Lauren

Essential Sri Lanka - Deluxe by Caroline, 31 Jan 2018
Holiday Rating:

A delightful two weeks in Sri Lanka

A mix of culture and history, countryside and wildlife (including the elephants!), vibrant cities and delicious food

A mix of culture and history, countryside and wildlife (including the elephants!), vibrant cities and delicious food

Rating for tour operator:

Really knowledgeable about Sri Lanka, the places to stay and the things to do. Efficient, helpful, friendly people both in the office and in Sri Lanka.

Experience Travel Group responded to this review on 31 Jan 2018:

Hi Caroline,

Thanks for taking the time to give us your feedback. It is great to hear that you and Colin enjoyed Sri Lanka so much.

Best,

Lauren

Experience Travel Group by Gilly, 30 Jan 2018
Holiday Rating:

wonderful relaxing but exciting holiday

Wonderful holiday booked only a week before we travelled ! We enjoyed all 6 of the places we had booked and for different reasons. Luxury accommodation, fabulous surroundings, views, swimming pools and some good food. We were looked after exceptionally well at every place and everyone so friendly. That's what we like about Sri Lanka, it's the whole experience, the countryside and the animals and the friendly faces, just love it !!

Wonderful holiday booked only a week before we travelled ! We enjoyed all 6 of the places we had booked and for different reasons. Luxury accommodation, fabulous surroundings, views, swimming pools and some good food. We were looked after exceptionally well at every place and everyone so friendly. That's what we like about Sri Lanka, it's the whole experience, the countryside and the animals and the friendly faces, just love it !!

Rating for tour operator:

Worked magic to be able to create a holiday near as possible to what we actually wanted at such short notice.

Experience Travel Group responded to this review on 30 Jan 2018:

Hi Gillian, thank you so much for your wonderful feedback and its great to hear you had such a lovely time back in Sri Lanka. It was a pleasure putting your trip together for you and I look forward to hearing more about it! Kind regards, Toni

Essential Sri Lanka - Deluxe by PollyAnne, 30 Jan 2018
Holiday Rating:

Boutique hotels in Sri Lanka

16 days travelling well trodden route - 'Cultural Triangle'/Kandy/'hill country'/Talpe near Galle Small hotels in 'Colonial' Style recommended by ETG. Driver guide for majority of holiday. Some activities included. Half board in more isolated locations.

16 days travelling well trodden route - 'Cultural Triangle'/Kandy/'hill country'/Talpe near Galle Small hotels in 'Colonial' Style recommended by ETG. Driver guide for majority of holiday. Some activities included. Half board in more isolated locations.

Rating for tour operator:

ETG helped with itinerary and arrangements went smoothly for the most part. We would have liked to have had a detailed breakdown of costs pre holiday.

Experience Travel Group responded to this review on 30 Jan 2018:

Hi David

Thank you for your kind words, I am delighted that you had a good holiday.

I understand your comment in regards to a breakdown of costs and we are always very happy to discuss the general breakdown to help you make decisions on where you could make savings. However, we don’t break our prices down to the minute level as behind the package price is a complicated web of exchange rates, taxes and micro costs such as guiding fees, entrances, mileage calculations, bonding and more.

There is more details on this on our website - https://www.experiencetravelgroup.com/info/common-questions - but I would also be very happy to discuss this in more detail over the phone, if you would like to do so.

Kind Regards

Nick

Head Of Travel

Essential Sri Lanka - Deluxe by psteph08, 29 Jan 2018
Holiday Rating:

Sri Lanka Tour exceeds expectations

Something for everybody in Sri Lanka. Personal chauffeur/guide looked after us and made sure we sampled some of the more exotic foods. Good mix of monuments, temples and natural phenomena. Very interesting tour of the country, ending in Colombo.

Something for everybody in Sri Lanka. Personal chauffeur/guide looked after us and made sure we sampled some of the more exotic foods. Good mix of monuments, temples and natural phenomena. Very interesting tour of the country, ending in Colombo.

Rating for tour operator:

First time with Experience Travel Group. They delivered everything you'd want from a travel company both before and during the holiday. Their local Sri Lanka rep was also very effective handling minor change of plan. Terrific local chauffeur/guide.

Experience Travel Group responded to this review on 29 Jan 2018:

Hi Peter,

Thanks so much for your great feedback, I am so pleased you enjoyed your trip. It sounds like you really got on well with your guide! I will make sure to pass this onto him, I am sure he will be thrilled to hear your feedback.

It was a pleasure putting your trip together for you,

Becky

Experience Travel Group by Boa, 28 Jan 2018
Holiday Rating:

Wonderful Keralan experience

Spend 9 days in Kerala as a group of six. 3 nights at the Secret Garden Fort Cochin, 2 nights at the Windermere Estate Munnar and 3 nights at the Marari Beach Resort Mararikulam. We had a packed itinerary organised by the Experience Travel Group, with a minibus and driver and guides throughout. This ranged from visiting the bustling spice market in Kochi; trekking through the tea plantations; cultural events and; a houseboat trip around the ...

Spend 9 days in Kerala as a group of six. 3 nights at the Secret Garden Fort Cochin, 2 nights at the Windermere Estate Munnar and 3 nights at the Marari Beach Resort Mararikulam. We had a packed itinerary organised by the Experience Travel Group, with a minibus and driver and guides throughout. This ranged from visiting the bustling spice market in Kochi; trekking through the tea plantations; cultural events and; a houseboat trip around the Keralan backwaters. It was a memorable experience for us all.

Rating for tour operator:

The Experience Travel Group took the time to find out what we liked to do and the things we wanted to see. We could not fault their organisation and all of the local guides and reps were a credit to them. Everything just worked and exceeded our expecatations. We were made to feel very special.

Experience Travel Group responded to this review on 29 Jan 2018:

Thank you Bill for your kind review. I am delighted you all had such a lovely memorable time. Best wishes Sara

Experience Travel Group responded to this review on 29 Jan 2018:

Thank you Bill for your glowing feedback. We are very proud of our team and its great to hear all ran like clockwork as it should, despite the challenges in India! Best wishes Sara

Essential Rajasthan & Taj Mahal by m1964, 28 Jan 2018
Holiday Rating:

A Perfect Tailor-made Holiday to the Golden Triangle in India

Delhi - Agra - Jaipur in 10 days. My parents (ages 74 and 79), my sister and I. The trip was planned and organised only a few weeks in advance and during UK holiday season. Still, everything was perfectly taken care of ! Hotels that were an experience in themselves, a great driver and car, amazing guides, tours and activities. All was as described, and great care was taken to comply with all our big and small requests. Despite the short notice, ...

Delhi - Agra - Jaipur in 10 days. My parents (ages 74 and 79), my sister and I. The trip was planned and organised only a few weeks in advance and during UK holiday season. Still, everything was perfectly taken care of ! Hotels that were an experience in themselves, a great driver and car, amazing guides, tours and activities. All was as described, and great care was taken to comply with all our big and small requests. Despite the short notice, the planning was done with patience and even a multi-draft process.

Rating for tour operator:

We have nothing but praise for ETG. It is no coincidence that this is our fifth trip with this company. They are reliable, super efficient, patient and their implementation is on the spot ! Special thanks to Sara Wells, for planning this specific trip for us, to the last detail. All our travels with ETG have been memorable and special experiences !

Experience Travel Group responded to this review on 29 Jan 2018:

Dear Michal,

We're so pleased that you had a great holiday in India along with your parents and sister. We're very proud that you have chosen to holiday with us no less than 5 times! I'll pass on your comments to Sara who will be pleased to hear - thanks again and we look forward to hearing you again in the future!

Kind regards,

Sam Clark
MD & Co-founder
Experience Travel Group

Experience Travel Group by Malcolm L, 26 Jan 2018
Holiday Rating:

All encompassing first visit to Myanmar

Long winter break in Thailand, Laos and Myanmar. Great sights, sounds and travel experiences with excellent guides and first rate travel arrangements

Long winter break in Thailand, Laos and Myanmar. Great sights, sounds and travel experiences with excellent guides and first rate travel arrangements

Rating for tour operator:

Very good travel consultant who understood our needs and interacted well with us to provide a good itinerary. All arrangements went like clockwork.

Experience Travel Group responded to this review on 26 Jan 2018:

Hi Malcolm

I'm so pleased that you enjoyed your rather epic trip with so many highlights when we spoke! Thank you for taking the time to leave your feedback.

Best wishes, David

Experience Travel Group responded to this review on 26 Jan 2018:

Hi Malcolm

Thanks for the lovely feedback - it was a pleasure to put together such a complex itinerary and that it all went to plan.

Best wishes, David

Cambodia and Vietnam Classic by christy, 23 Jan 2018
Holiday Rating:

Very professional and great itinerary

Great trip to Cambodia and Vietnam. Very nice package put together by the travel experience group. Accommodation was very nice. itienary was good. Everything ran like clockwork. Some very nice Experiences included . Loved every minute of everything we did. From the killing fields and temples in Cambodia to the overnight stay on the dragon boat in Halong Bay . The beautiful old quarter in Hoi An , CU CHI tunnels, Metlong river cruise and ...

Great trip to Cambodia and Vietnam. Very nice package put together by the travel experience group. Accommodation was very nice. itienary was good. Everything ran like clockwork. Some very nice Experiences included . Loved every minute of everything we did. From the killing fields and temples in Cambodia to the overnight stay on the dragon boat in Halong Bay . The beautiful old quarter in Hoi An , CU CHI tunnels, Metlong river cruise and beautiful Mui Ne in the Vietnam . All wonderful and beautiful memories.

Rating for tour operator:

The travel experience group were great from the first phone call I made. As they came recommended by a friend who had previously booked with them. A special mention to David Gookey who my friend did her bookings with. Who put together a really good ititenary, for us. Lots of communication information and help right up to the start of the holiday . Very professional service.

Experience Travel Group responded to this review on 24 Jan 2018:

Hi Christine - sounds like you and Keith had a great time with a real mix of experiences and I'm really pleased you have such wonderful memories!
Thank you for your feedback, David

Experience Travel Group responded to this review on 24 Jan 2018:

Hi Christine,

Thank you for your kind words! It was a delight to create your holiday and I'm thrilled that you had such a lovely time.

Best wishes, David