AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 749
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 787
Reviews Accepted: 786
Reviews Rejected: 1
786 reviews
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Sri Lankan Family Adventure by Fin, 22 Sep 2018
Holiday Rating:

Family holiday to satisfy the history and nature lovers... all boxes were ticked!

We had 14 days in Sri Lanka - our first visit to this country. We managed to see Religious festivals involving huge numbers of elephants, fire jugglers and temple dancers , climb an ancient rock fortress that had historically been guarded by quick sand and crocodile moats, see the sacred tree that had been grown from Buddha's tree of enlightenment, encounter Slender Loris in eco hotels and avoid their crocodiles. We slept under canvas and ...

We had 14 days in Sri Lanka - our first visit to this country. We managed to see Religious festivals involving huge numbers of elephants, fire jugglers and temple dancers , climb an ancient rock fortress that had historically been guarded by quick sand and crocodile moats, see the sacred tree that had been grown from Buddha's tree of enlightenment, encounter Slender Loris in eco hotels and avoid their crocodiles. We slept under canvas and were fortunate to encounter 8 leopards over the course of 2 days tracking. We sampled curries to make you swoon and first class international menus. Finally we rested near Galle by the sea, visited traditional mask making factories and turtle hatcheries before soaking up the last of our summer sun...

Rating for tour operator:

Experience Travel did all we asked of them. They changed routes to optimize our experience and the hotels they guided us towards showed how well they had understood our brief.

Experience Travel Group responded to this review on 24 Sep 2018:

Dear Fiona,
Thank you very much for taking the time to post this brilliant review. So pleased to hear you had a fantastic time too.

Please do let others know about what we offer - we love word of mouth referrals and of course, we'd love to hear from you again in the future.

Kind regards,


Sam Clark
Co-founder & MD
Experience Travel Group
Sam Clark

Wild Sri Lanka by Kelvin, 22 Sep 2018
Holiday Rating:

Wow!

A holiday to remember. Temples, wildlife, beautiful mountain views and sandy beaches are just some of the things that will remain in our memory for ever. The hotels and the friendly staff are exceptional and the food is of high quality and plentiful. Our guide Sudarshan always took time to point out hidden gems and wildlife and found great places to eat with the locals. A great way to discover Sri Lanka.

A holiday to remember. Temples, wildlife, beautiful mountain views and sandy beaches are just some of the things that will remain in our memory for ever. The hotels and the friendly staff are exceptional and the food is of high quality and plentiful. Our guide Sudarshan always took time to point out hidden gems and wildlife and found great places to eat with the locals. A great way to discover Sri Lanka.

Rating for tour operator:

From the start to finish our intereaction with ETG was great. The planning of the holiday was straight forward and all our queries and ideas were dealt with within 24 hours. The detailed itinery gave us comfort that we would see a lot of the Coountry and the way ETG structured the holiday so that we had 10 days of exploring and the final four days at the beech worked really well.

Experience Travel Group responded to this review on 24 Sep 2018:

Dear Kelvin,

Thank you very much for taking the time to post this review. So pleased you were able to get to see and experience everything you wanted too and a bit more besides. We'll pass your comments onto Sudarshan too - he is a top chauffeur-guide.

Best,

Sam Clark
Co-founder & MD
Experience Travel Group

Wild Sri Lanka by Sri Lankan Family Adventure , 11 Sep 2018
Holiday Rating:

Family Sri Lankan experience - AMAZING!

We had the most amazing two weeks in Sri Lanka and thanks to ET it was perfect and just what we wanted. So many wonderful experiences, climbing Sigiriya Rock, Camping with a day Safari (we saw a leopard!!!) Dambulla Caves, and many more fabulous places. We stayed in amazing boutique style hotels some of which had truly fabulous views and they really couldn't do enough to make our stay just right. Both my daughter and husband had birthdays ...

We had the most amazing two weeks in Sri Lanka and thanks to ET it was perfect and just what we wanted. So many wonderful experiences, climbing Sigiriya Rock, Camping with a day Safari (we saw a leopard!!!) Dambulla Caves, and many more fabulous places. We stayed in amazing boutique style hotels some of which had truly fabulous views and they really couldn't do enough to make our stay just right. Both my daughter and husband had birthdays while out there and both were given birthday cakes and even a birthday banner! Food was outstanding! Throughout our trip we had the most amazing driver, Kapi! he really did make our holiday and became part of our family for that time. He certainly made sure we experienced Sri lanka at its best and we felt so safe with him. Would love to return to this beautiful country one day, we had the most perfect holiday.

Rating for tour operator:

Everything from the start of our holiday planning to being out there to coming home was great. ET really do care and take the time to find out exactly what you want out of your holiday. They are always on the end of the phone or email to answer any questions you have however small. Sara really did deliver EVERYTHING we asked for and far far more. Thank you for a holiday of a lifetime. We are now saving for the next one!!

Experience Travel Group responded to this review on 24 Sep 2018:

Dear Claire,

What an amazing review - thank you! I'll pass your comments to Sara, Kapi and the team here and in Sri Lanka as they'll be delighted. We look forward to hearing from you again!

Kind regards,

Sam Clark
Co-founder & MD
Experience Travel Group

Experience Travel Group by Michelle_R, 9 Sep 2018
Holiday Rating:

Fantastic Itinerary and holiday in Sri Lanka for our Family

We travelled with 2 young children (10 years and 6 years) and wanted to do something a bit different than just go to the normal sites. We ended up swimming in waterfalls, biking around Polunawara, kayaking, eating lunch at a farm, visiting a tea plantation, having afternoon tea, staying in a mudhouse with no electricity! We loved it and had a fantastic time!

We travelled with 2 young children (10 years and 6 years) and wanted to do something a bit different than just go to the normal sites. We ended up swimming in waterfalls, biking around Polunawara, kayaking, eating lunch at a farm, visiting a tea plantation, having afternoon tea, staying in a mudhouse with no electricity! We loved it and had a fantastic time!

Rating for tour operator:

ETG were really good. I explained that we wanted some adventure and to do different things on the holiday to keep the children stimulated. Holly provided some really good advice based on her experiences there and suggested the Mudhouse which ended up being one of our favourite parts of the holiday,. It made me realise, that knowledge of the country based on their experience of the activities are really key for the consultants who develop the holiday as they can provide really good ideas and insight.

Experience Travel Group responded to this review on 17 Sep 2018:

Hi Michelle,

I'm so pleased that you and the family enjoyed your holiday in Sri Lanka; and that my suggestion to visit the Mudhouse paid off!
I hope we can put our knowledge to good use for another family holiday some time in the near future.

Best Wishes,
Holly

Sri Lankan Family Adventure by Anneke, 1 Sep 2018
Holiday Rating:

Incredible family holiday in Sri Lanka flawlessly organised

We had an absolutely incredible family holiday in Sri Lanka. The holiday was flawlessly organised by Becky at Experience Travel. Sri Lanka was an incredible destination and the variety on offer is fantastic. From the different types of accommodation, activities, scenery, wildlife, vegetation, food, experiences ... We particularly appreciated our driver-guides local knowledge which meant we visited places and enjoyed road side snacks we may not ...

We had an absolutely incredible family holiday in Sri Lanka. The holiday was flawlessly organised by Becky at Experience Travel. Sri Lanka was an incredible destination and the variety on offer is fantastic. From the different types of accommodation, activities, scenery, wildlife, vegetation, food, experiences ... We particularly appreciated our driver-guides local knowledge which meant we visited places and enjoyed road side snacks we may not have found on our own. In addition, it was evident that Experience Travel supported local businesses and people and really did promote sustainable and eco tourism. There was so much to do and see we really could have stayed longer.

Rating for tour operator:

Experience Travel were amazing. Becky really understood our family needs and budget and created a holiday that far exceeded our expectations. Everything was organised to an incredibly high level and the little thoughtful details were hugely appreciated such as snacks in the van, pre-stamped postcards, maps, amazing photos roadside stops for snacks and drinks, birthday cake on my son's burthday birthday to name just a few! The local driver-guide (Chandana) was an excellent driver and knowledgeable guide. We learnt so much from him. The activities and experiences ETG organised for us were interesting and really gave us a flavour into the real Sri Lanka. Absolutely everything ran like clockwork but we felt able to be flexible too. I would definitely use Experience Travel again and recommend them 100%. Truly excellent.

Experience Travel Group responded to this review on 06 Sep 2018:

Hi Anneke,

Thanks for your kind words, I am thrilled you and your family had such a good time in Sri Lanka. Chandana will be pleased as well that you enjoyed your time with him, I will pass this on. Thanks as well for sharing your son's travel journal with us- we loved hearing all about your adventures through his eyes! Sounds like he really fell in love with the island!

Looking forward to helping you on your next trip,

Becky

Boutique Sri Lanka & Maldives by Fran, 21 Aug 2018
Holiday Rating:

Perfectly constructed

Our holiday in Sri Lanka and a few days in the Maldives was well constructed against our family’s needs and interests. Great trips and accommodation with amazing food throughout.

Our holiday in Sri Lanka and a few days in the Maldives was well constructed against our family’s needs and interests. Great trips and accommodation with amazing food throughout.

Rating for tour operator:

Becky at Experience Travel Group listened well to our requests and worked with us during the planning phase and in the run up to the trip. Really impressed.

Experience Travel Group responded to this review on 22 Aug 2018:

Hi Frances,

I am so pleased you enjoyed your trip. Thank you so much for your kind words. We know how important family time is, so I am glad we got the holiday right for you and your family.

Becky

Wild Sri Lanka by The Jarman Family, 19 Aug 2018
Holiday Rating:

Sri Lanka family and wildlife tour

An amazing trip around central and northern Sri Lanka experiencing the wonderful people; food; wildlife and scenery.

An amazing trip around central and northern Sri Lanka experiencing the wonderful people; food; wildlife and scenery.

Rating for tour operator:

Experience Travel Group is excellent. Our consultant (Becky Grainger) had wonderful local knowledge and delivered a perfect schedule within our budget. The quality of guides and hotels were first class. The people; food; wildlife and scenery of Sri Lanka were second to none which led to us having a truly memorable holiday. ETG has a wonderful ethos and does tourism the right way - supporting the country and worthwhile causes and steering customers away from experiences which may be harming the local people and wildlife.

Experience Travel Group responded to this review on 21 Aug 2018:

Dear Rhys,

Reading your review was a lovely way to start the morning! That's great to hear and thank you so much for your very kind words.

We look forward to hearing from you again in the future.

Kind regards,

Sam Clark
Co-founder and MD

Experience Travel Group by ‘The Dunlop Family’, 15 Aug 2018
Holiday Rating:

An incredible holiday

Amazing!

Amazing!

Rating for tour operator:

ETG really listened to what we asked and planned a perfect itinerary for us

Experience Travel Group responded to this review on 16 Aug 2018:

Hi Helen, thank you so much for your lovely feedback! It's brilliant to hear you had an amazing time in Sri Lanka and I look forward to hearing more about it. Best wishes, Toni

Sri Lankan Family Adventure by Istabraq, 14 Aug 2018
Holiday Rating:

lots to see and do in Sri Lanka

15 days split between touring the hill county and cultural triangle and having a nice break on a luxury resort on golden white sands

15 days split between touring the hill county and cultural triangle and having a nice break on a luxury resort on golden white sands

Rating for tour operator:

ETG planned our holiday so well and really captured what we wanted in a holiday to suit a family with 3 children aged 15 to 20. when there we had a guide/driver with us and there knowledge of the island was second to none.

Experience Travel Group responded to this review on 15 Aug 2018:

Dear Richard & family,

So pleased to hear you had a wonderful holiday. Thank you also for taking the time to write this review - that is hugely appreciated. We look forward to talking to you again in the future.

Kind regards,

Sam
Co-founder & MD
Experience Travel Group

Java & Bali's Hidden Gems by Traveller2018, 31 Jul 2018
Holiday Rating:

Temples - and dragons!

A round trip extending to Singapore, Bali and the Komodo National Park with the busy hustle and bustle of Singapore (old and new), the temples and paddy fields of Bali and the famous dragons of Komodo.

A round trip extending to Singapore, Bali and the Komodo National Park with the busy hustle and bustle of Singapore (old and new), the temples and paddy fields of Bali and the famous dragons of Komodo.

Rating for tour operator:

Knowledgeable and experienced. We wanted a fairly unusual itinerary which was truly bespoke and we were very happy with the arrangements made from the flights to the local tours.

Experience Travel Group responded to this review on 04 Aug 2018:

Hi Roddy,

Thanks so much for your feedback. I am glad everything went smoothly and that you enjoyed your trip. You really got to see a huge variety of what Indonesia has to offer which is great.

Becky