AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 749
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 787
Reviews Accepted: 786
Reviews Rejected: 1
786 reviews
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Sri Lanka Laid Back - Deluxe by Janner, 15 Nov 2018
Holiday Rating:

Excellent throughout from our welcome on arrival to our final day and return

We went to Sri Lanka on a cricket and leisure holiday.

We went to Sri Lanka on a cricket and leisure holiday.

Rating for tour operator:

Experience Travel Group were attentive throughout the booking process and our holiday. We were welcomed on arrival, reassured about the political upheaval that took place during our stay and any issues we had were responded to quickly.

Experience Travel Group responded to this review on 19 Nov 2018:

Hi John

Thank you for your kind words, I am so glad that you had a good holiday.

It was lovely to meet you in Galle and we look forward to helping you with your next adventure!

Regards

Nick

Head Of Travel

Experience Travel Group by Pinkie, 15 Nov 2018
Holiday Rating:

Cricket lovely cricket

Went to Galle in Sri Lanka for the first Test match England v Sri Lanka. Beautiful ground in an impressive ground next to an enormous fort. Touring the fort after the game showed just how vast it is and like a complete village inside it with houses hotels restaurants and lots of shops selling the word renown Sri Lankan sapphires and other jewels. Hair raising experience on Tuk Tuks trying to F1 drivers.

Went to Galle in Sri Lanka for the first Test match England v Sri Lanka. Beautiful ground in an impressive ground next to an enormous fort. Touring the fort after the game showed just how vast it is and like a complete village inside it with houses hotels restaurants and lots of shops selling the word renown Sri Lankan sapphires and other jewels. Hair raising experience on Tuk Tuks trying to F1 drivers.

Rating for tour operator:

Very efficient, good documentation and information

Experience Travel Group responded to this review on 19 Nov 2018:

Dear Brian,

Great to meet you out there and thanks so much for posting this review. Those Galle tuk tuk drivers are notorious in Sri Lanka!

Really glad you had a great time. Please do recommend us and consider us for non-cricket related holidays in Sotuh and South East Asia!

Kind regards,

Sam
MD & Co-founder
Experience Travel Group

Essential Sri Lanka - Deluxe by Stanleymaid, 14 Nov 2018
Holiday Rating:

Everything we wanted

Great holiday, the company came up with an excellent itinerary for us to see some of Sri Lankas highlights but also partake in a couple of days at the Test in Galle. Sri Lanka is a beautiful country with friendly people and we were able to meet a local farming family and eat with them and have a meal with tea plantation workers and see how they cook. We also appreciated the lunches provided at the cricket! Good hotels and an excellent chauffeur/g...

Great holiday, the company came up with an excellent itinerary for us to see some of Sri Lankas highlights but also partake in a couple of days at the Test in Galle. Sri Lanka is a beautiful country with friendly people and we were able to meet a local farming family and eat with them and have a meal with tea plantation workers and see how they cook. We also appreciated the lunches provided at the cricket! Good hotels and an excellent chauffeur/guide - everything went without a hitch, I would certainly use them again.

Rating for tour operator:

Good website and approachable when contacted, excellent itinerary with some unique experiences organised. Excellent communication would definitely recommend

Experience Travel Group responded to this review on 14 Nov 2018:

Hi Yvonne

Thank you very much for your kind words, I am so glad to hear that you had such a good trip. It was fantastic to meet you in Galle and am glad that you enjoyed the cricket, although it was difficult not to!

I look forward to meeting you again soon.

Thanks

Nick

Experience Travel Group by Cas and Rich, 14 Nov 2018
Holiday Rating:

Stunning Sri Lanka

Our holiday gave us everything we had hoped for, cultural experiences both on and off the beaten track, some time on the beach, and of course the cricket matches we had planned to see. Our reliable, friendly and expert chauffeur guide, Kapila, was outstanding as driver, guide and photographer and helped to make the visit a memorable one. Our itinerary proved to be well planned and went ahead like clockwork. The hotels we stayed in were all ...

Our holiday gave us everything we had hoped for, cultural experiences both on and off the beaten track, some time on the beach, and of course the cricket matches we had planned to see. Our reliable, friendly and expert chauffeur guide, Kapila, was outstanding as driver, guide and photographer and helped to make the visit a memorable one. Our itinerary proved to be well planned and went ahead like clockwork. The hotels we stayed in were all excellent, with lovely rooms, good food and attentive service. All in all, a wonderful holiday!

Rating for tour operator:

ETG provided us with excellent service, from start to finish, on the phone, by email and post, and on the ground once in Sri Lanka.

Experience Travel Group responded to this review on 14 Nov 2018:

Dear Richard and Carolyn,

It was great to meet you both in Sri Lanka and enjoy some fantastic cricket together too. So glad you had a brilliant time and enjoyed your trip around the rest of Sri Lanka with Kapilla. We very much appreciate your writing this review and hope to arrange another holiday for you in the future, with or without cricket attached!

Kind regards,

Sam
MD & Co-founder
Experience Travel Group

Experience Travel Group by Norm, 13 Nov 2018
Holiday Rating:

professional, relaxed, fun and interesting.

Sri Lanka combining culture, wild life, scenery and getting to know the people and their food. Accommodation a little different yet high quality.

Sri Lanka combining culture, wild life, scenery and getting to know the people and their food. Accommodation a little different yet high quality.

Rating for tour operator:

Experience Travel Group live up to their brand and design an itinerary that reflects your needs and enables you to experience the country and its people. it was a memorable 2 weeks.

Experience Travel Group responded to this review on 13 Nov 2018:

Hi Norman,

Thank you so much for your feedback. I'm glad you had an enjoyable time discovering Sri Lanka and watching the cricket! If you plan to visit Asia again in the future, then we'd be more than happy to help.

Beat wishes, Holly

Cambodia and Vietnam Classic by White Watkinson, 12 Nov 2018
Holiday Rating:

The best of Cambodia and Vietnam

Our holiday was very well planned and provided us with the Asia experience we were looking for.

Our holiday was very well planned and provided us with the Asia experience we were looking for.

Rating for tour operator:

Experience Travel are experts at what they do. They will ensure you have a great holiday tailored to your requirements but it does come at a premium price which I think is worth it for a stress free long distance holiday.

Experience Travel Group responded to this review on 12 Nov 2018:

Dear Michael,

Thank you so much for posting this review. We're really pleased you had such a good trip. Thank you also for your kind words about our expertise and that you felt we offered value for money.

We look forward to hearing from you again!

Kind regards,

Sam Clark
MD & Co-founder
Experience Travel Group

Experience Travel Group by Woolly, 26 Oct 2018
Holiday Rating:

Sri Lanka is a beautiful country with the most friendly people - not in the least "touristy".

A bespoke holiday combining my love of cricket and wildlife photography.

A bespoke holiday combining my love of cricket and wildlife photography.

Rating for tour operator:

ETG were very efficient in devising an itinerary to suite my particular requirements. Their choice of hotels, driver and guides were excellent.

Experience Travel Group responded to this review on 26 Oct 2018:

Dear John,

That's fantastic to hear! I hope we can help you on a future trip too. Much appreciate your taking the time to review us.

Kind regards,

Sam
Co-founder & MD
Experience Travel Group

Sri Lanka's Adventurous North by David, 1 Oct 2018
Holiday Rating:

A family bonding adventure

Tour of Sri Lanka

Tour of Sri Lanka

Rating for tour operator:

Experience Travel Group

Experience Travel Group by Charleygirl 76, 24 Sep 2018
Holiday Rating:

Borneo was Beyond our expectations!

A weekend in Kuala Lumpar followed by 2 weeks in Borneo.

A weekend in Kuala Lumpar followed by 2 weeks in Borneo.

Rating for tour operator:

James was great . The personalised touches, finding about us as a couple and likes and dislikes, hobbies and where we had travelled before. The speed of emails and putting itinerary together. The detail of each sections and what was included. The varied itinerary and choice of accommodation was also appealing. We like to see as much as possible in the short time we have for holidays. The flexibility on paying deposits in instalments was also a deal breaker while we moved our finances around.

Reviewer's images:
Experience Travel Group responded to this review on 08 Oct 2018:

Dear Charlotte

We're delighted you had such an amazing time for your anniversary!

Thank you too for your really detailed feedback which really helps us. We hope to hear from you guys again in the future.

All the best

James

Essential Sri Lanka - Deluxe by Candy, 23 Sep 2018
Holiday Rating:

Holiday of a lifetime

Sri Lanka is a fantastic country the wildlife are amazing. The people are friendly and accommodating and we managed to pack in safaris train rides temples farm life and so much more into just two weeks

Sri Lanka is a fantastic country the wildlife are amazing. The people are friendly and accommodating and we managed to pack in safaris train rides temples farm life and so much more into just two weeks

Rating for tour operator:

Very professional with great knowledge of each part of the itinerary

Experience Travel Group responded to this review on 24 Sep 2018:

Dear Sue,

Brilliant to hear that you packed in so many great experiences. We really appreciate your taking the time to post this review too. We very much look forward to hearing from you again.

Kind regards,

Sam Clark
Co-founder & MD
Experience Travel Group