AITO: The Association of Independent Tour Operators
Ffestiniog Travel

Ffestiniog Travel Traveller Reviews

Reviews of Ffestiniog Travel

Overall Company Rating
97%
Excellent 450
Good 54
Average 11
Poor 3
Terrible 0
Reviews Submitted: 518
Reviews Accepted: 518
Reviews Rejected: 0
518 reviews
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Ffestiniog Travel by Kate & Pete , 5 Jul 2024
Holiday Rating:

An excellent introduction to the north coast of Spain

Stays in the major coastal cities using local transport to get around. Plenty of free time to explore personal interests in visiting the tourist sights available.

Stays in the major coastal cities using local transport to get around. Plenty of free time to explore personal interests in visiting the tourist sights available.

Rating for tour operator:

Efficient administration, good tour leaders and can adapt tours to accomodate individual preferences.

Ffestiniog Travel by Swiss fan, 4 Jul 2024
Holiday Rating:

Fabulous Switzerland

Everything ran like clockwork and we definitely will be returning! Plenty of time allowed between train connections so there was never any concern. And negotiating the RER in Paris was easy (bragging!!) The hotel was excellent, both in position for excursions and in quality.

Everything ran like clockwork and we definitely will be returning! Plenty of time allowed between train connections so there was never any concern. And negotiating the RER in Paris was easy (bragging!!) The hotel was excellent, both in position for excursions and in quality.

Rating for tour operator:

Booked unescorted tour with Ffestiniog Travel and from the first point of contact everything was easy. Good explanations over a transport question, and full and comprehensive details sent two weeks before the holiday departure, so plenty of time to digest the details.

Ffestiniog Travel by Mutley, 2 Jul 2024
Holiday Rating:

Tour of Green Spain combining rail travel, scenery and historic cities

The tour used local trains to travel the northern coast of Spain. The hotels were excellent and the cities fascinating. The trains were often very infrequent and very slow, but they enabled journeys through impressive mountain and coastal scenery.

The tour used local trains to travel the northern coast of Spain. The hotels were excellent and the cities fascinating. The trains were often very infrequent and very slow, but they enabled journeys through impressive mountain and coastal scenery.

Rating for tour operator:

Ffestiniog Travel successfully organised a tour that was challenging in terms of frequent onward travel and infrequent trains. Good documentation was provided and an accompanying coach carried luggage and was available as back-up if trains were cancelled.

Ffestiniog Travel by John, 1 Jul 2024
Holiday Rating:

Overall OK, but too many avoidable mishaps.

A rail holiday with a planned itinerary, that became a 'rail replacement bus" holiday that was less organised.

A rail holiday with a planned itinerary, that became a 'rail replacement bus" holiday that was less organised.

Rating for tour operator:

They are polite and responsive. Lack the quality of organisations that charge similar levels for tours.

Ffestiniog Travel responded to this review on 02 Jul 2024:

Dear Mr Hale,

I am truly sorry to hear about your experience on the Green Hills of Spain tour recently. Sadly, the temporary line closures were not publicised by the rail operator and, as FEVE trains cannot be reserved in advance, we were not made aware of the situation prior to your departure from the UK.

I completely understand your disappointment however, I do believe your tour leader arranged private transportation to ensure your journeys were as comfortable as possible.

With best regards,
Maria Cook

Ffestiniog Travel by Happy Traveller, 30 Jun 2024
Holiday Rating:

A memorable tour of Western Canada and the USA

Covering Banff, the Rocky Mountaineer, Vancouver, Seattle, Portland, Sacramento, and San Francisco; with rail travel throughout

Covering Banff, the Rocky Mountaineer, Vancouver, Seattle, Portland, Sacramento, and San Francisco; with rail travel throughout

Rating for tour operator:

Offer a well-thought standard tour and then willing and knowledgeable to add bespoke parts

Ffestiniog Travel by pickle, 28 Jun 2024
Holiday Rating:

wonderful

6 days in the Isle of Man. Great friendly small hotel, weather really good , calm ferry crossing both ways and we saw and did everything we wanted and more.

6 days in the Isle of Man. Great friendly small hotel, weather really good , calm ferry crossing both ways and we saw and did everything we wanted and more.

Rating for tour operator:

We have been several times with Ffestiniog and never been disappointed

Ffestiniog Travel by Eyore, 27 Jun 2024
Holiday Rating:

Rails Trails & Tracks of the Mid Pennines

Vintage trains, vintage coaches & buses bliss!

Vintage trains, vintage coaches & buses bliss!

Rating for tour operator:

Prompt service arranged special request for room

Ffestiniog Travel by Phil, 17 Jun 2024
Holiday Rating:

Unescorted rail tour of Canada

We had an amazing holiday helped in no small part by Tracey at Ffestiniog Travel no question was too small, her itinerary was exemplary and all the arrangements ran seamlessly

We had an amazing holiday helped in no small part by Tracey at Ffestiniog Travel no question was too small, her itinerary was exemplary and all the arrangements ran seamlessly

Rating for tour operator:

Great service provided by all at Ffestiniog Travel. I would definitely recommend this team and can only imagine there escorted tours are exceptional given the overall quality of the unescorted tour they provided for us. All hotels of a high standard arrangements ran seamlessly.

Ffestiniog Travel by Lyria., 16 Jun 2024
Holiday Rating:

Swiss Tour

Unescorted, staying in Zurich & Basel after overnighting in Paris. Eight nights/nine days. Four star hotels used on bed & breakfast basis..

Unescorted, staying in Zurich & Basel after overnighting in Paris. Eight nights/nine days. Four star hotels used on bed & breakfast basis..

Rating for tour operator:

Ffestiniog Travel. Prompt in responding, friendly staff and everything went smoothly.

Ffestiniog Travel by Time Traveller, 13 Jun 2024
Holiday Rating:

Wonderful opportunity to experience steam train travel.

It was very well organised by Festiniog staff. The tour manager was very knowledgeable about the Harz Railway system and helpful in planning individual trips or providing escorted trips. Very friendly and helpful staff at hotel in Wernigerode. A very enjoyable holiday and I have no hesitation in recommending it.

It was very well organised by Festiniog staff. The tour manager was very knowledgeable about the Harz Railway system and helpful in planning individual trips or providing escorted trips. Very friendly and helpful staff at hotel in Wernigerode. A very enjoyable holiday and I have no hesitation in recommending it.

Rating for tour operator:

Excellent organisation and advice in preparation for Holiday. Tour manager knowledgeable and helpful.