AITO: The Association of Independent Tour Operators
Ffestiniog Travel

Ffestiniog Travel Traveller Reviews

Reviews of Ffestiniog Travel

Overall Company Rating
97%
Excellent 301
Good 32
Average 9
Poor 2
Terrible 0
Reviews Submitted: 344
Reviews Accepted: 344
Reviews Rejected: 0
344 reviews
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Snow on the Alps by Stuart, 25 Mar 2023
Holiday Rating:

Switzerland in the Snow by Train

We had an excellent rail holiday in Switzerland arranged by Ffestiniog Travel. This was an escorted tour - the tour guide was very good at keeping us 'on track' and provided suggestions for our free days that we may not have otherwise thought of.

We had an excellent rail holiday in Switzerland arranged by Ffestiniog Travel. This was an escorted tour - the tour guide was very good at keeping us 'on track' and provided suggestions for our free days that we may not have otherwise thought of.

Rating for tour operator:

Ffestiniog Travel made it very easy to book, the holiday itinerary and supporting information was received in a timely manner and contained everything we needed to know.

Ffestiniog Travel by Big Dave, 21 Mar 2023
Holiday Rating:

Anniversary European Holiday

As part of our Golden Wedding Anniversary earlier this month, my wife and I decided to undertake a month-long European rail holiday to visit places and friends we have known over the past fifty years.

As part of our Golden Wedding Anniversary earlier this month, my wife and I decided to undertake a month-long European rail holiday to visit places and friends we have known over the past fifty years.

Rating for tour operator:

Our experience with Ffestiniog Travel was first class and we cannot recommend it highly enough. We entrusted the organisation of our travel arrangements and hotel accommodation to Ffestioiong Travel and were not disappointed. Our advisor, Michelle Hawes, was outstanding in arranging an Interrail Pass and finding comfortable hotel accommodations near railway stations.

Ffestiniog Travel by MOB Dave, 1 Mar 2023
Holiday Rating:

A well organised tour with all needed information to hand

A solo tour of Switzerland using a Eurail pass. Ffestiniog Travel organised the pass, all train seat bookings and supplements and all accommodation in Switzerland. I was given a personalised itinerary with all necessary information, such as seat numbers, departure times and hotel locations in a personalised booklet. It all went very smoothly and I had a very enjoyable time, with very high quality hotel rooms.

A solo tour of Switzerland using a Eurail pass. Ffestiniog Travel organised the pass, all train seat bookings and supplements and all accommodation in Switzerland. I was given a personalised itinerary with all necessary information, such as seat numbers, departure times and hotel locations in a personalised booklet. It all went very smoothly and I had a very enjoyable time, with very high quality hotel rooms.

Rating for tour operator:

I was given personal service, with all emails answered promptly and clear instructions given. Very efficient, friendly service.

Ffestiniog Travel by Mr G W 23, 23 Feb 2023
Holiday Rating:

Not a good holiday

Poor detail on some times given made us miss a train and nearly a major bus trip no tickets given.

Poor detail on some times given made us miss a train and nearly a major bus trip no tickets given.

Rating for tour operator:

Ffestiniog Travel

Ffestiniog Travel responded to this review on 28 Feb 2023:

Dear Graham and Wendy, I am pleased that we were able to offer you both a satisfactory explanation regarding the issues that arose during your recent holiday. I would like to thank you both for your patience and understanding whilst I investigated this matter. I was really pleased to hear that you have always received excellent service from Ffestiniog Travel in the past and that this recent experience has not deterred you from travelling with us in the future.

Canada in the Snow by One111, 18 Feb 2023
Holiday Rating:

Well Planned

Trip well conceived planned and executed, including suggested add ons.

Trip well conceived planned and executed, including suggested add ons.

Rating for tour operator:

Have used Fffestiniog over 30 years for rail centred holidays in Europe and long haul

Xmas & New Year in Switzerland by Snowchaser, 9 Jan 2023
Holiday Rating:

Switzerland for Christmas and New Year with Ffestiniog Travel: brilliant holiday

Two weeks exploring Switzerland over Christmas and New Year. Lots of excellent train travel, including the two big items of the Bernina and Glacier expresses. Highlights included the 'Burning of the Cathedral' event at midnight on New Year's Eve in Lausanne. Knowledgable and resourceful tour leader; good company in a group of just 14 of us.

Two weeks exploring Switzerland over Christmas and New Year. Lots of excellent train travel, including the two big items of the Bernina and Glacier expresses. Highlights included the 'Burning of the Cathedral' event at midnight on New Year's Eve in Lausanne. Knowledgable and resourceful tour leader; good company in a group of just 14 of us.

Rating for tour operator:

Ffestiniog Travel offer the flexibility to go off on your own if you want to (you get a First Class Swiss Pass of your own) as well as guided tour days. Their team in knowledgable and you donlt have to be a train buff to benefit from their planning and knowledge.

Xmas & New Year in Switzerland by BigM, 6 Jan 2023
Holiday Rating:

Christmas & New Year in Switzerland

Well organised suitable accommodation, close to transport links - The evening meals wer excellent with a good choice. The arranged excursions were well organised and showed us various parts of the country. Optional ones were supplied by the leader on other days, although you could do your own thing using the pass supplied.

Well organised suitable accommodation, close to transport links - The evening meals wer excellent with a good choice. The arranged excursions were well organised and showed us various parts of the country. Optional ones were supplied by the leader on other days, although you could do your own thing using the pass supplied.

Rating for tour operator:

The arrangements were good and the tour leader excellent

Xmas & New Year in Switzerland by Richard, 6 Jan 2023
Holiday Rating:

A Great Holiday for Christmas and New Year

Christmas and New Year In Switzerland. A three centred holiday travelling out and return by train with lots to do everyday. Perfect for those who love railways as I do, and a great way of seeing the country and experiencing the cities.

Christmas and New Year In Switzerland. A three centred holiday travelling out and return by train with lots to do everyday. Perfect for those who love railways as I do, and a great way of seeing the country and experiencing the cities.

Rating for tour operator:

FFestiniog Travel Always reliable, friendly and efficient.

Christmas Market - Wernigerode by Contrary Mary, 2 Jan 2023
Holiday Rating:

Christmas markets and steam trains in the snow

Ffestiniog Travel: Christmas Market - Wernigerode. 7 nights. Eurostar from London. Stopover 1 night in Cologne on the way out to Wernigerode and on return. We had a 3 day pass to ride on the Harz mountain railway. and a German rail pass which lasted the whole holiday (used to get us from Brussles to Wernigerode. The tour was escorted but nothing was compulsory. The tour guide was excellent and provided suggested itineraries to travel on as much ...

Ffestiniog Travel: Christmas Market - Wernigerode. 7 nights. Eurostar from London. Stopover 1 night in Cologne on the way out to Wernigerode and on return. We had a 3 day pass to ride on the Harz mountain railway. and a German rail pass which lasted the whole holiday (used to get us from Brussles to Wernigerode. The tour was escorted but nothing was compulsory. The tour guide was excellent and provided suggested itineraries to travel on as much of the Harz railway as possible. This was a holiday that would suit "normal" people as well as railway enthusiasts! Old picturesque towns to visit and festive Christmas markets in the snow.

Rating for tour operator:

Plenty of information provided before we went. Very reassuring to know that in current times any problems due to Covid/Rail Strikes and general global mayhem would be dealt with by experts!

Ffestiniog Travel by Two happy Australians, 1 Dec 2022
Holiday Rating:

Relaxed and reliable

Five weeks getting (mostly) trains around Ireland. All our train tickets and accommodation was pre arranged and worked perfectly.

Five weeks getting (mostly) trains around Ireland. All our train tickets and accommodation was pre arranged and worked perfectly.

Rating for tour operator:

Ffestiniog Travel. My wife and I were satisfied with the whole experience with Ffestiniog Travel. Everything worked like clockwork with no stress or mixups. Our organiser, Awel Muscroft was wonderful to deal with - prompt, reliable, friendly and flexible. What more could we ask for!