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Ffestiniog Travel Traveller Reviews

Reviews of Ffestiniog Travel










A Great Holiday for Christmas and New Year
Christmas and New Year In Switzerland. A three centred holiday travelling out and return by train with lots to do everyday. Perfect for those who love railways as I do, and a great way of seeing the country and experiencing the cities.
Christmas and New Year In Switzerland. A three centred holiday travelling out and return by train with lots to do everyday. Perfect for those who love railways as I do, and a great way of seeing the country and experiencing the cities.
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FFestiniog Travel Always reliable, friendly and efficient.





Christmas markets and steam trains in the snow
Ffestiniog Travel: Christmas Market - Wernigerode. 7 nights. Eurostar from London. Stopover 1 night in Cologne on the way out to Wernigerode and on return. We had a 3 day pass to ride on the Harz mountain railway. and a German rail pass which lasted the whole holiday (used to get us from Brussles to Wernigerode. The tour was escorted but nothing was compulsory. The tour guide was excellent and provided suggested itineraries to travel on as much ...
Ffestiniog Travel: Christmas Market - Wernigerode. 7 nights. Eurostar from London. Stopover 1 night in Cologne on the way out to Wernigerode and on return. We had a 3 day pass to ride on the Harz mountain railway. and a German rail pass which lasted the whole holiday (used to get us from Brussles to Wernigerode. The tour was escorted but nothing was compulsory. The tour guide was excellent and provided suggested itineraries to travel on as much of the Harz railway as possible. This was a holiday that would suit "normal" people as well as railway enthusiasts! Old picturesque towns to visit and festive Christmas markets in the snow.
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Plenty of information provided before we went. Very reassuring to know that in current times any problems due to Covid/Rail Strikes and general global mayhem would be dealt with by experts!





Relaxed and reliable
Five weeks getting (mostly) trains around Ireland. All our train tickets and accommodation was pre arranged and worked perfectly.
Five weeks getting (mostly) trains around Ireland. All our train tickets and accommodation was pre arranged and worked perfectly.
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Ffestiniog Travel. My wife and I were satisfied with the whole experience with Ffestiniog Travel. Everything worked like clockwork with no stress or mixups. Our organiser, Awel Muscroft was wonderful to deal with - prompt, reliable, friendly and flexible. What more could we ask for!





Untested Trip
We felt that this holiday trip had not been tried and tested before and we were pioneering. The tour guide was also on his first visit and experience of the tour and we felt sorry for him and his situation. Some of the hotels weren’t appropriate for the age group and the locations of them also had issues. The local guided trips were badly defined and the local guides were not sympathetic to the needs of the customers Some time was wasted ...
We felt that this holiday trip had not been tried and tested before and we were pioneering. The tour guide was also on his first visit and experience of the tour and we felt sorry for him and his situation. Some of the hotels weren’t appropriate for the age group and the locations of them also had issues. The local guided trips were badly defined and the local guides were not sympathetic to the needs of the customers Some time was wasted due to unplanned changes in the itinerary
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Because it was the first trip to this destination (we believe?) we felt we were used as test customers who experienced several issues that could have been addressed given prior shake down. We question if the hotels had been tried and the tours tested in advance??? If not why not and if they had the hadn’t learned any lessons.
Many thanks for your additional feedback for the tour that I received today. As mentioned in my response to you, I can confirm that the trip was tried and tested by our ground handler who was fully aware of the group's demographic. The Ffestiniog Travel (FT) tour leader is an experienced leader who worked in conjunction with the local guides provided who delivered the expertise on the ground. The FT leader has not reported any issues following his return.
I understand the difficulties experienced with the location of the traditional Riad however, the majority of Riads are found in the centre of Medinas and do offer staff to escort guests when necessary. The lack of a lift at the Riad also proved problematic for some customers and I am sorry for this. It is extremely rare to find a traditional Riad with a lift and we do stress the need to confirm any mobility issues at the time of booking. Please be assured that we will ensure future groups have this highlighted to them.
Please be assured that we would never expose our customers to tours that are not tested. The additional feedback that you kindly submitted direct to Ffestiniog Travel indicates the main issue with the hotels was the poor level of service received. Sadly, this does seem to be a global issue with the hospitality industry that have experienced difficulties returning to pre pandemic resource levels. We are hopeful that this will be vastly improved in 2023.
Thank you for taking the time to leave your feedback, it is greatly appreciated.
With kind regards,
Maria Cook, General Manager





Very disappointing
Magical morocco
Magical morocco
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Rail holidays of the world
Thank you for taking the time to leave feedback for your recent holiday, it is greatly appreciated. I was saddened to hear of your disappointment with your holiday and do take your comments very seriously. I can confirm that the feedback received so far for this tour has been varied, ranging from Excellent to Average. I will investigate the points raised in your additional feedback form received today and will ensure that improvements are made for future tours. Maria Cook, General Manager





Everything I expected, and more.
Fast moving touring holiday packing in plenty but not too much
Fast moving touring holiday packing in plenty but not too much
Rating for tour operator:




Professional





Morocco
Tour of Morocco staying for several days at Marakesh, Fez, Rabat and Tangiers. Extensive train travel which was excellent
Tour of Morocco staying for several days at Marakesh, Fez, Rabat and Tangiers. Extensive train travel which was excellent
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We have used FFestiniog many times in the past. They are thorough and have interesting tours





Very disappointing
No comment admin good, three hotels good one poor. Leader ineffectual.
No comment admin good, three hotels good one poor. Leader ineffectual.
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As above
Thank you for taking the time to leave feedback, it is very much appreciated. We were saddened to hear of your disappointment with your holiday and do take your comments very seriously. The feedback has been varied between Excellent to Average. Please be assured that I will investigate the points raised and ensure that improvements are made for future tours. Maria Cook, General Manager





Varied , lots of new sights and experiences
A trip to Morocco - guided by an expert , some train rides , some walking tours. Good hotels , all together well organised
A trip to Morocco - guided by an expert , some train rides , some walking tours. Good hotels , all together well organised
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We have used them before - they do not disappoint !





Travelling Morocco by train
A variety of hotels in major cities of Morocco with varying standards of facilities and service. Excellent train travel across the country. Particularly enjoyable visit to TGV depot in Tangier, where we were made very welcome. An interesting insight into the country.
A variety of hotels in major cities of Morocco with varying standards of facilities and service. Excellent train travel across the country. Particularly enjoyable visit to TGV depot in Tangier, where we were made very welcome. An interesting insight into the country.
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Would have appreciated more information before the trip and better organisation on the ground.
Thank you for taking the time to leave feedback, it is very much appreciated. I am pleased to hear that you enjoyed the train travel and felt that you were given an interesting insight into the country. The feedback has been varied between Excellent to Average for this holiday. Please be assured that I will investigate the points raised and ensure that improvements are made for the future. Maria Cook, General Manager