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Ffestiniog Travel Traveller Reviews

Reviews of Ffestiniog Travel










Not a good holiday
Poor detail on some times given made us miss a train and nearly a major bus trip no tickets given.
Poor detail on some times given made us miss a train and nearly a major bus trip no tickets given.
Rating for tour operator:




Ffestiniog Travel
Dear Graham and Wendy, I am pleased that we were able to offer you both a satisfactory explanation regarding the issues that arose during your recent holiday. I would like to thank you both for your patience and understanding whilst I investigated this matter. I was really pleased to hear that you have always received excellent service from Ffestiniog Travel in the past and that this recent experience has not deterred you from travelling with us in the future.





Well Planned
Trip well conceived planned and executed, including suggested add ons.
Trip well conceived planned and executed, including suggested add ons.
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Have used Fffestiniog over 30 years for rail centred holidays in Europe and long haul





Switzerland for Christmas and New Year with Ffestiniog Travel: brilliant holiday
Two weeks exploring Switzerland over Christmas and New Year. Lots of excellent train travel, including the two big items of the Bernina and Glacier expresses. Highlights included the 'Burning of the Cathedral' event at midnight on New Year's Eve in Lausanne. Knowledgable and resourceful tour leader; good company in a group of just 14 of us.
Two weeks exploring Switzerland over Christmas and New Year. Lots of excellent train travel, including the two big items of the Bernina and Glacier expresses. Highlights included the 'Burning of the Cathedral' event at midnight on New Year's Eve in Lausanne. Knowledgable and resourceful tour leader; good company in a group of just 14 of us.
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Ffestiniog Travel offer the flexibility to go off on your own if you want to (you get a First Class Swiss Pass of your own) as well as guided tour days. Their team in knowledgable and you donlt have to be a train buff to benefit from their planning and knowledge.





Christmas & New Year in Switzerland
Well organised suitable accommodation, close to transport links - The evening meals wer excellent with a good choice. The arranged excursions were well organised and showed us various parts of the country. Optional ones were supplied by the leader on other days, although you could do your own thing using the pass supplied.
Well organised suitable accommodation, close to transport links - The evening meals wer excellent with a good choice. The arranged excursions were well organised and showed us various parts of the country. Optional ones were supplied by the leader on other days, although you could do your own thing using the pass supplied.
Rating for tour operator:




The arrangements were good and the tour leader excellent





A Great Holiday for Christmas and New Year
Christmas and New Year In Switzerland. A three centred holiday travelling out and return by train with lots to do everyday. Perfect for those who love railways as I do, and a great way of seeing the country and experiencing the cities.
Christmas and New Year In Switzerland. A three centred holiday travelling out and return by train with lots to do everyday. Perfect for those who love railways as I do, and a great way of seeing the country and experiencing the cities.
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FFestiniog Travel Always reliable, friendly and efficient.





Christmas markets and steam trains in the snow
Ffestiniog Travel: Christmas Market - Wernigerode. 7 nights. Eurostar from London. Stopover 1 night in Cologne on the way out to Wernigerode and on return. We had a 3 day pass to ride on the Harz mountain railway. and a German rail pass which lasted the whole holiday (used to get us from Brussles to Wernigerode. The tour was escorted but nothing was compulsory. The tour guide was excellent and provided suggested itineraries to travel on as much ...
Ffestiniog Travel: Christmas Market - Wernigerode. 7 nights. Eurostar from London. Stopover 1 night in Cologne on the way out to Wernigerode and on return. We had a 3 day pass to ride on the Harz mountain railway. and a German rail pass which lasted the whole holiday (used to get us from Brussles to Wernigerode. The tour was escorted but nothing was compulsory. The tour guide was excellent and provided suggested itineraries to travel on as much of the Harz railway as possible. This was a holiday that would suit "normal" people as well as railway enthusiasts! Old picturesque towns to visit and festive Christmas markets in the snow.
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Plenty of information provided before we went. Very reassuring to know that in current times any problems due to Covid/Rail Strikes and general global mayhem would be dealt with by experts!





Relaxed and reliable
Five weeks getting (mostly) trains around Ireland. All our train tickets and accommodation was pre arranged and worked perfectly.
Five weeks getting (mostly) trains around Ireland. All our train tickets and accommodation was pre arranged and worked perfectly.
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Ffestiniog Travel. My wife and I were satisfied with the whole experience with Ffestiniog Travel. Everything worked like clockwork with no stress or mixups. Our organiser, Awel Muscroft was wonderful to deal with - prompt, reliable, friendly and flexible. What more could we ask for!





Untested Trip
We felt that this holiday trip had not been tried and tested before and we were pioneering. The tour guide was also on his first visit and experience of the tour and we felt sorry for him and his situation. Some of the hotels weren’t appropriate for the age group and the locations of them also had issues. The local guided trips were badly defined and the local guides were not sympathetic to the needs of the customers Some time was wasted ...
We felt that this holiday trip had not been tried and tested before and we were pioneering. The tour guide was also on his first visit and experience of the tour and we felt sorry for him and his situation. Some of the hotels weren’t appropriate for the age group and the locations of them also had issues. The local guided trips were badly defined and the local guides were not sympathetic to the needs of the customers Some time was wasted due to unplanned changes in the itinerary
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Because it was the first trip to this destination (we believe?) we felt we were used as test customers who experienced several issues that could have been addressed given prior shake down. We question if the hotels had been tried and the tours tested in advance??? If not why not and if they had the hadn’t learned any lessons.
Many thanks for your additional feedback for the tour that I received today. As mentioned in my response to you, I can confirm that the trip was tried and tested by our ground handler who was fully aware of the group's demographic. The Ffestiniog Travel (FT) tour leader is an experienced leader who worked in conjunction with the local guides provided who delivered the expertise on the ground. The FT leader has not reported any issues following his return.
I understand the difficulties experienced with the location of the traditional Riad however, the majority of Riads are found in the centre of Medinas and do offer staff to escort guests when necessary. The lack of a lift at the Riad also proved problematic for some customers and I am sorry for this. It is extremely rare to find a traditional Riad with a lift and we do stress the need to confirm any mobility issues at the time of booking. Please be assured that we will ensure future groups have this highlighted to them.
Please be assured that we would never expose our customers to tours that are not tested. The additional feedback that you kindly submitted direct to Ffestiniog Travel indicates the main issue with the hotels was the poor level of service received. Sadly, this does seem to be a global issue with the hospitality industry that have experienced difficulties returning to pre pandemic resource levels. We are hopeful that this will be vastly improved in 2023.
Thank you for taking the time to leave your feedback, it is greatly appreciated.
With kind regards,
Maria Cook, General Manager





Very disappointing
Magical morocco
Magical morocco
Rating for tour operator:




Rail holidays of the world
Thank you for taking the time to leave feedback for your recent holiday, it is greatly appreciated. I was saddened to hear of your disappointment with your holiday and do take your comments very seriously. I can confirm that the feedback received so far for this tour has been varied, ranging from Excellent to Average. I will investigate the points raised in your additional feedback form received today and will ensure that improvements are made for future tours. Maria Cook, General Manager





Everything I expected, and more.
Fast moving touring holiday packing in plenty but not too much
Fast moving touring holiday packing in plenty but not too much
Rating for tour operator:




Professional