AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 754
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 792
Reviews Accepted: 791
Reviews Rejected: 1
791 reviews
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Experience Travel Group by AshB, 31 Jul 2023
Holiday Rating:

Sri Lanka and Maldives

10 days in Sri Lanka and 4 in Maldives; Sri Lanka was busy but very rewarding, lots of experiences and sites visited; Polunaruwa, Tea Factory, Wilpattu, Sigiriya, Dambulla. Lovely people and food. Maldives a rest at the end, fantsatic setting and v relaxing.

10 days in Sri Lanka and 4 in Maldives; Sri Lanka was busy but very rewarding, lots of experiences and sites visited; Polunaruwa, Tea Factory, Wilpattu, Sigiriya, Dambulla. Lovely people and food. Maldives a rest at the end, fantsatic setting and v relaxing.

Rating for tour operator:

They were very patient building the itinerary, listened to what we wanted and everything was arranged as expected.

Experience Travel Group responded to this review on 31 Jul 2023:

Hi Ashley

Thanks so much for your lovely feedback. I'm so delighted you had a lovely time - especially seeing as this holiday had been a long time coming..!

From Holly & Team ETG

Experience Travel Group by Ted Junior, 14 Jul 2023
Holiday Rating:

Excellent!

We travelled to Bali and the Komodo National Park in June 2023.Our trip was outstanding,very well organised by James our consultant.We saw some amazing sights,met some lovely people and stayed in amazing hotels.

We travelled to Bali and the Komodo National Park in June 2023.Our trip was outstanding,very well organised by James our consultant.We saw some amazing sights,met some lovely people and stayed in amazing hotels.

Rating for tour operator:

James is an excellent tour operator.This is the second time he has arranged a trip for us. He is knowledgeable, helpful and patient---I had many questions and queries and James was first class in preparing our trip and organising all our requests with our rooms and additional requests.

Experience Travel Group responded to this review on 15 Jul 2023:

Thanks for this lovely feedback, Michelle. Great you had another fantastic trip with ETG and we really appreciate the detailed feedback you provided.

All the best,

James & Team ETG

Classic Family Sri Lanka by Mr R G 23, 14 Jun 2023
Holiday Rating:

People, Places, and Experiences in Sri Lanka - Truly a Gem of the Indian Ocean

Our well thought out and conducted 13 day trip fulfilled our expectations and more. Our granddaughter was interested in the wildlife, culture and the many exotic fruits and vegetables of Sri Lanka - as we were. Working with Experience Travel we developed an itinerary which at journey's end gave us a sense that we had chosen a company which responded to our needs and we came away with a desire for more.

Our well thought out and conducted 13 day trip fulfilled our expectations and more. Our granddaughter was interested in the wildlife, culture and the many exotic fruits and vegetables of Sri Lanka - as we were. Working with Experience Travel we developed an itinerary which at journey's end gave us a sense that we had chosen a company which responded to our needs and we came away with a desire for more.

Rating for tour operator:

Holly was available regularly and responsively during the development period of our itinerary and the staff on hand during our trip were attentive to all our needs

Experience Travel Group responded to this review on 14 Jul 2023:

Hi Reuven

I am so pleased to hear that you & Rena had an enjoyable time discovering Sri Lanka with your grandaughter - it sounds like you really made the most of each area that you visited! As return again to explore the South next time!

From Holly & Team ETG

Experience Travel Group by Herbie, 7 Jun 2023
Holiday Rating:

Great trip to India

Fabulous mix of hiking, camping, great hotels and culture

Fabulous mix of hiking, camping, great hotels and culture

Rating for tour operator:

Very professional, precise and careful in organising the itinerary and suggesting worthwhile activities and locations

Experience Travel Group responded to this review on 19 Jun 2023:

Thank you for your feedback Herbie, I am delighted you all had a great time! I look forward to helping you arrange your next adventure
best wishes Sara and the ETG Team

Thailand Family Experience by Kate O, 16 May 2023
Holiday Rating:

Incredible holiday we'll treasure forever

Our 2 week trip to Thailand was long awaited as was cancelled due to Covid and then despite best efforts from Holly (our amazing agent) we just weren't able to make the itinerary work until the country had fully reopened. It was so worth the wait. We had 4 locations which was perfect. We particularly loved Bangkok and Chiang Mai where we had Experience Travel Guides - they really made the trip as we were able to get the very most out of both ...

Our 2 week trip to Thailand was long awaited as was cancelled due to Covid and then despite best efforts from Holly (our amazing agent) we just weren't able to make the itinerary work until the country had fully reopened. It was so worth the wait. We had 4 locations which was perfect. We particularly loved Bangkok and Chiang Mai where we had Experience Travel Guides - they really made the trip as we were able to get the very most out of both cities in a way we never would have done if we'd had to research it and plan it all ourselves, plus that would have been exhausting! We learnt so much about the country and its culture from the guides - they are so much more than you would expect. Highly recommend the transport tour in Bangkok. The island/relaxing part of the trip was also lovely.

Rating for tour operator:

I feel Experience Travel really work with integrity. From having a 'tipping policy' to ensuring their guides are looked after in times of epidemics or country unrest. Holly - our agent - really went the extra mile in making sure this trip was right for me and my family - she listened and treated us as individuals which is not that common an experience from a travel company! The guides they work with seem very happy in their jobs and really add to the amazing experience. I've used Experience Travel twice now and both times they have been outstanding. I feel nothing is too much trouble and I also feel if I needed them mid trip, they would be there for me and my family. This has not been the experience with other tour operators.

Experience Travel Group responded to this review on 16 May 2023:

Hi Kate

I am so pleased we could finally get you and your family out to Thailand - especially after Covid stopped us the first time..! Delighted it was all worth the wait and that your local guides showed you the very best of their fabulous country.

Hoping we can help you with another lovely family holiday again in the future.

All the best
Holly

Experience Travel Group by Heather M, 16 May 2023
Holiday Rating:

Sri Lanka - Wildlife & Hidden Gems

A fabulous two week trip expertly planned by Experience Travel Group. First visit to Sri Lanka and bowled over by the scenery, friendly people, delicious curries, fascinating culture and amazing wildlife - killer whales, turtles, elephants plus beautiful wild peacocks. Just what we needed for our first long haul trip in three years.

A fabulous two week trip expertly planned by Experience Travel Group. First visit to Sri Lanka and bowled over by the scenery, friendly people, delicious curries, fascinating culture and amazing wildlife - killer whales, turtles, elephants plus beautiful wild peacocks. Just what we needed for our first long haul trip in three years.

Rating for tour operator:

Experience Travel Group took the time and really paid attention to what we wanted and planned the trip meticulously to ensure the right balance between activities and relaxation and sought out some very special places for us to stay. Our driver/ guide made it an exceptional trip - his love for his country and sharing it with visitors shone through.

Experience Travel Group responded to this review on 16 May 2023:

Dear Heather, thank you so much for your review - we're delighted that Sri Lanka lived up to its promise! It was a pleasure organising this holiday for you; we look forward to many future collaborations!

Lola & everyone at ETG

Experience Travel Group by Global wanderer, 11 May 2023
Holiday Rating:

Unparalleled Vietnam experience

Three weeks in Vietnam at a relaxed pace in beautiful, varied and comfortable hotels and a series of breathtaking landscapes and vibrant cities. It was fabulous

Three weeks in Vietnam at a relaxed pace in beautiful, varied and comfortable hotels and a series of breathtaking landscapes and vibrant cities. It was fabulous

Rating for tour operator:

Experience Travel Group - friendly, efficient, with deep expertise and love for the countries they are 'selling'. They really listened to us and created an itinerary that we couldn't fault

Experience Travel Group responded to this review on 16 May 2023:

Hi Susanne

Thank you so much for your wonderful feedback, I'm so pleased you and Iain had such an enjoyable time in Vietnam.

Looking forward to helping you again next time!

Best wishes
Holly

Bali Explorer by WOODY 2 SHOES, 5 May 2023
Holiday Rating:

Adventures in Bali

Travelling off the main tourist trail. Trekking to waterfalls, diving from Menjangan Island - turtle encounters, white water rafting, Hindu blessing, harvesting rice, exploring the rice paddies, boogie boarding at the beach. Attending Hindu festival at Besakih. Fabulous massages.

Travelling off the main tourist trail. Trekking to waterfalls, diving from Menjangan Island - turtle encounters, white water rafting, Hindu blessing, harvesting rice, exploring the rice paddies, boogie boarding at the beach. Attending Hindu festival at Besakih. Fabulous massages.

Rating for tour operator:

Experience travel are the real deal. Their knowledge of Bali, put this last minute trip together for us in just a few days. We had total confidence in their recommendations. The planning worked like clock work.

Experience Travel Group responded to this review on 05 May 2023:

Hi Alison,

Thank you for your lovely review. We're so glad you had a great time in Bali, and thank you for providing your useful feedback! Looking forward to organising more trips for you in the future.

Best wishes,

Chione and the ETG Team.

Experience Travel Group by Lone Traveller , 29 Apr 2023
Holiday Rating:

A magical journey of learning and making connections.

A trip to Nepal and Bhutan , combining a variety of experiences, including a botanical detour , especially arranged.

A trip to Nepal and Bhutan , combining a variety of experiences, including a botanical detour , especially arranged.

Rating for tour operator:

Experience Travel Group - a company which arranges bespoke travel , and does it brilliantly.

Experience Travel Group responded to this review on 02 May 2023:

Hello Susan, I am delighted you had such a magical journey, and the botanical detour for your brother was a success. I'm already looking forward to arranging your next bespoke travels.
From Sara and all at ETG

Thailand Family Experience by Mandy, 19 Apr 2023
Holiday Rating:

Unspoilt Thailand.

4 nights in Bangkok in the luxurious Mandarin Oriental Hotel. 2 nights living in the jungle treking and spending a wonderful day at Kho Sok Lake 8 nights on Koh Yao Noi - a small, undeveloped beautiful island where you can explore riding motorbikes safely along quiet roads - reminiscent of Samui and Phuket back in the early 1990s.

4 nights in Bangkok in the luxurious Mandarin Oriental Hotel. 2 nights living in the jungle treking and spending a wonderful day at Kho Sok Lake 8 nights on Koh Yao Noi - a small, undeveloped beautiful island where you can explore riding motorbikes safely along quiet roads - reminiscent of Samui and Phuket back in the early 1990s.

Rating for tour operator:

Excellent service. The staff we spoke to were knowledgable, very patient and incredibly flexible, listening to what we wanted and delivering accordingly. We had an amazing time consequentially.

Experience Travel Group responded to this review on 20 Apr 2023:

Hi Amanda

Thank you for your feedback, I am so pleased that you had such a good holiday. As it was the place I started my honeymoon, Koyao Island Resort will always have a special place in my heart, while it is great to hear the jungle adventure went well.

I will look forward to planning your next adventure.

Best wishes

Nick & Team ETG