AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 4
Poor 3
Terrible 0
Reviews Submitted: 870
Reviews Accepted: 869
Reviews Rejected: 1
869 reviews
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Classic Vietnam and Luxury Beach by Cathy, 29 Feb 2016
Holiday Rating:

Vietnam - from the nostalgic North to the cosmopolitan South

Exciting, educational, extraordinary. Friendly people always smiling. Superb hotels with wonderful service in nostalgic colonial Hanoi, relaxing Hoi An and vibrant hectic Ho Chi Minh City. Stunning scenery in Ha Long Bay and the Hoi Van Pass. Authentic tours show casing the Street food scene and the relaxed rural life of water buffalo in rice fields. Exhilarating tours on vintage Vespas and speedboats on the Mekong. Rich in history with heart ...

Exciting, educational, extraordinary. Friendly people always smiling. Superb hotels with wonderful service in nostalgic colonial Hanoi, relaxing Hoi An and vibrant hectic Ho Chi Minh City. Stunning scenery in Ha Long Bay and the Hoi Van Pass. Authentic tours show casing the Street food scene and the relaxed rural life of water buffalo in rice fields. Exhilarating tours on vintage Vespas and speedboats on the Mekong. Rich in history with heart breaking remnants of war. Vietnam has it all - a trip to cherish and remember.

Rating for tour operator:

Friendly, efficient. Willing to answer any query no matter how small or silly. Would highly recommend.

Experience Travel Group responded to this review on 29 Feb 2016:

Dear Catherine,

That's wonderful to hear! Thank you so much for taking the time to post this review. We're so pleased you enjoyed it so much and look forward to hearing from you again.

Regards,

Sam Clark

Experience Travel Group by Alfie, 29 Feb 2016
Holiday Rating:

Wonderful holiday

Fantastic 3 weeks in Sri Lanka. Everyone so friendly and nothing too much trouble.What an island of contrasts - jungle,tea plantations,cultural sites and beaches - all reachable by car, so didn't need to take any internal flights.

Fantastic 3 weeks in Sri Lanka. Everyone so friendly and nothing too much trouble.What an island of contrasts - jungle,tea plantations,cultural sites and beaches - all reachable by car, so didn't need to take any internal flights.

Rating for tour operator:

Experience travel looked after everything very well. Becky in the UK and Thusni in Sri Lanka.All went according to plan and would highly recommend them.

Experience Travel Group responded to this review on 29 Feb 2016:

Dear Richard,

We're so pleased to hear you enjoyed Sri Lanka so much. We agree - it's an amazing place! Thank you for taking the time to post this review and we very much hope to hear from you again when you next think about visiting Asia.

Kind regards,

Sam Clark

Experience Travel Group by suekirkby, 29 Feb 2016
Holiday Rating:

Interesting touring holiday

touring the beautiful island of Sri Lanka has given us an appetite to go back and see more if the Island, experiencing local cultures and meeting the friendly hospitable people, to end on the tranquil Nika Island was a welcome oasis after so much travelling.

touring the beautiful island of Sri Lanka has given us an appetite to go back and see more if the Island, experiencing local cultures and meeting the friendly hospitable people, to end on the tranquil Nika Island was a welcome oasis after so much travelling.

Rating for tour operator:

Becky was very helpful in taking time to organise our holiday

Experience Travel Group responded to this review on 29 Feb 2016:

Dear Suzanne,
Delighted to hear you enjoyed the holiday and thank you for rating Experience Travel Group 'excellent' and for your kind comments about Becky. I appreciate your writing this review and hope to hear from you next time!
Kind regards,

Sam Clark

Classic Vietnam and Luxury Beach by Pianos, 29 Feb 2016
Holiday Rating:

More than fullfilled all expectations.

Wonderful authentic experience with quality hotels.All arangements re cars and guides were punctual and knowledgable. Documentation through Vamoos was excellent. Itinery was well planned and covered what we wanted to experience.

Wonderful authentic experience with quality hotels.All arangements re cars and guides were punctual and knowledgable. Documentation through Vamoos was excellent. Itinery was well planned and covered what we wanted to experience.

Rating for tour operator:

Experience Travel Group just gave excellent service both before and during the holiday.

Experience Travel Group responded to this review on 29 Feb 2016:

Dear Keith,

Thank you for taking the time to write this review and we're very pleased you had such an enjoyable trip to Vietnam. We hope to hear from you next time you think about visiting Asia.

Kind regards,

Sam Clark

Sri Lanka Laid Back - Deluxe by J&H, 28 Feb 2016
Holiday Rating:

Holiday of a lifetime!

Perfectly planned, organised and executed to meet and then exceed our expectations. Very professional service from beginning to end. Packed lots in to a 2 centre holiday and still felt relaxed throughout. Couldn't have asked for more.

Perfectly planned, organised and executed to meet and then exceed our expectations. Very professional service from beginning to end. Packed lots in to a 2 centre holiday and still felt relaxed throughout. Couldn't have asked for more.

Rating for tour operator:

Excellent itinerary suggestions and attention to our individual requests. Very good communication of all details and impressive knowledge of the countries we visited as well as the sites and accommodation available. A real pleasure to deal with.

Experience Travel Group responded to this review on 29 Feb 2016:

Dear Jennifer,

The phrase 'holiday of a lifetime' in the title of a review always makes us very happy! Thank you so much for posting this review and for your kind words. We're so pleased that such an important holiday, to celebrate your 30th anniversary, was such a success.

Kind regards,

Sam Clark

Wild Sri Lanka by Gerry, 26 Feb 2016
Holiday Rating:

Amazing Sri Lankan wildlife experience

Immediately on arriving you are enthralled by the sounds and sights of the birds which abound all over Sri Lanka, their vibrant colours and calls are everywhere you go. In Udawalawe we visited the Elephant Transit camp and completed some incredible safaris. The wildlife was abundant both in Udawalawe and Bundala, where crocodiles were seen, elephants, spotted deer, land monitors, monkeys and an amazing number of birds too numerous to mention...

Immediately on arriving you are enthralled by the sounds and sights of the birds which abound all over Sri Lanka, their vibrant colours and calls are everywhere you go. In Udawalawe we visited the Elephant Transit camp and completed some incredible safaris. The wildlife was abundant both in Udawalawe and Bundala, where crocodiles were seen, elephants, spotted deer, land monitors, monkeys and an amazing number of birds too numerous to mention. One day we went Whale watching from a rib and were the closest we could possibly be to see the wonderful sight of the groups of Sperm whales at the time. It was a totally real experience never to be forgotten.

Rating for tour operator:

Extremely helpful and knowledgeable about the areas we wished to visit. Nothing was too much trouble for them.

Experience Travel Group responded to this review on 26 Feb 2016:

Dear Geraldine,

Thank you for taking the time to share this review. We agree - Sri Lanka is an amazing place for the wildlife and not only in the parks - but all around.

We look forward to hearing from you again!

Kind regards,

Sam Clark

Myanmar Encompassed by Photston, 25 Feb 2016
Holiday Rating:

Holiday of a lifetime!

Experience Travel provided us with an itinerary which gave us a very good overview of Myanmar. It also included experiences I.e. Home visit to witness cooking on charcoal stoves & joining the family for lunch. Also a train journey to visit a local market. Neither of these experiences seem to have been done by other tourists we met.

Experience Travel provided us with an itinerary which gave us a very good overview of Myanmar. It also included experiences I.e. Home visit to witness cooking on charcoal stoves & joining the family for lunch. Also a train journey to visit a local market. Neither of these experiences seem to have been done by other tourists we met.

Rating for tour operator:

Experience Travel provided us with an excellent itinerary with excellent guides & hotels. David Gookey, our advisor, very quickly seemed to understand our requirements resulting in us staying at small excellent hotels & the suggested things to do/see always seemed to be just what we wanted!

Experience Travel Group responded to this review on 26 Feb 2016:

Dear Pauline,

That's fantastic - really glad you enjoyed your trip so much. I'll pass on your comments to David and thank you so much for taking the time to write this review.

Kind regards,

Sam Clark

Wild Sri Lanka by cmkv, 25 Feb 2016
Holiday Rating:

From beginning to end, we were well looked after.

Sri Lanka is a beautiful country and it was a privilege to be able to travel around. There is still a lot to do to improve the facilities, but it will be worth while. we particularly enjoyed the scenery and bird wild life. Every bird enthusiast should visit Sri Lanka at least once!

Sri Lanka is a beautiful country and it was a privilege to be able to travel around. There is still a lot to do to improve the facilities, but it will be worth while. we particularly enjoyed the scenery and bird wild life. Every bird enthusiast should visit Sri Lanka at least once!

Rating for tour operator:

We are very pleased with the overall organisation of our holiday. Before the holiday we had ample time to select our preferences and we could make small changes while we were there. Will recommend Experience Travel Group to friends and family and might use them again for ourselves in the future.

Experience Travel Group responded to this review on 25 Feb 2016:

Dear Caroline,

Thank you very much for taking the time to write this. We very much hope you are able to use us again in the future and it is very kind of you to say that you'll recommend us. Word of mouth is so important for us!

Kind regards,

Sam Clark

Laos to Thailand via The Mekong by Theresa, 24 Feb 2016
Holiday Rating:

river trips in Laos

The Mekong river and the Nam Ou river in Laos meander through the country passing fishermen, villages and forest. There is no other way to see this country, it is so peaceful and beautiful. Our two boats slipped through small rapids passing water buffalo and fishermen waist deep throwing their nets. We stayed at two lodges on the Mekong, both in amazing locations but blend in well so you hardly see them and they make no negative impact. The ...

The Mekong river and the Nam Ou river in Laos meander through the country passing fishermen, villages and forest. There is no other way to see this country, it is so peaceful and beautiful. Our two boats slipped through small rapids passing water buffalo and fishermen waist deep throwing their nets. We stayed at two lodges on the Mekong, both in amazing locations but blend in well so you hardly see them and they make no negative impact. The Nam Ou river is smaller and less known but this is even more spectacular with a backdrop of mountain ranges fading into the distance in pale blues one behind the other. The cliffs come close to the river in places and the river cuts its way around the steeper hills. River trips like this are gems and while they are still such backwaters go before either the dams stop the water flows or tourists flock in bigger numbers.

Rating for tour operator:

We visited the offices of The Experience Travel company and were shown on a huge screen some of the places and activities we had been talking about. This made the idea of going to Laos come alive and was a big incentive to get on and book the holiday. All our requests were dealt with quickly and we had no delays or problems with any bookings of hotels or activities. They took on board our request for small boutique hotels and booked excellent ones for us. All the guides and transfers went through without a single hitch. Congratulations to them.

Experience Travel Group responded to this review on 24 Feb 2016:

Dear Theresa,

We agree - river trips in Laos are an amazing way to travel and see the country. That is one of my personal favourites too. Thank you very much for taking the time to post this review and your kind words.

Kind regards,

Sam Clark

Experience Travel Group by papafigos, 24 Feb 2016
Holiday Rating:

Sri Lanka and the Maldives.

Interesting itinerary that mostly worked well. Pre-tour information was very well presented. We went to Sri Lanka at peak season (many tourists from Mailand China as Chinese New Year) so occasionally we had to settle for second best. Kandy was gridlocked! Reethi Resort in the Maldives was a good recommendation with a superb home reef but the a la carte restaurants were a serious disppointment. We loved the Galle Face Hotel in Colombo - a grand ...

Interesting itinerary that mostly worked well. Pre-tour information was very well presented. We went to Sri Lanka at peak season (many tourists from Mailand China as Chinese New Year) so occasionally we had to settle for second best. Kandy was gridlocked! Reethi Resort in the Maldives was a good recommendation with a superb home reef but the a la carte restaurants were a serious disppointment. We loved the Galle Face Hotel in Colombo - a grand old lady.

Rating for tour operator:

Experience Travel Group provided a good servive overall.

Experience Travel Group responded to this review on 24 Feb 2016:

Dear Clive,

Thank you for taking the time to post this review. We'll contact you directly to find out a little more about what we can do better so you feel able to rate us as 'excellent' next time. Glad you enjoyed the holiday and thank you for rating us favourably.

Kind regards,

Sam Clark