AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 822
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 864
Reviews Accepted: 863
Reviews Rejected: 1
863 reviews
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Essential Sri Lanka - Deluxe by Leelee, 28 Feb 2017
Holiday Rating:

Tuk tuks and peacocks

A chance to view the ancient Sri Lankan relics of a tropical island, enjoy the fabled cuisine so rich with rare local fruits, vegetables and delicious curries in exotic residences or on the roadside both from the turbulent tuks tuks squeezing us through the rush hour traffic or graciously touring in aircondition comfort.

A chance to view the ancient Sri Lankan relics of a tropical island, enjoy the fabled cuisine so rich with rare local fruits, vegetables and delicious curries in exotic residences or on the roadside both from the turbulent tuks tuks squeezing us through the rush hour traffic or graciously touring in aircondition comfort.

Rating for tour operator:

Becky at ETG took a lot of trouble understanding what elderly tourists, one with sight impairment but a lot of travel experience would find stimulating and manageable. The variety of hotels suggeted gave us the opportunity to feel we were properly involved with the planning as well as controlling the budget. Additional information was well presented and the whole package was very tidily managed in a thoroughly friendlyt, proficient and helpful manner.

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Leonie,

I'm so pleased to hear that you had a wonderful holiday in Sri Lanka. I'll pass your kind comments to Becky as she'll be pleased to hear. Thanks for taking the time to review!

Kind regards,

Sam Clark
Co-founder

Wild Sri Lanka by BeeBee, 27 Feb 2017
Holiday Rating:

A really fascinating tour of Sri Lanka

We really liked the large range of bird life, the elephants, the creatures in the jungle and the whales. in addition we enjoyed staying in some great small hotels with lovely staff and great local food.

We really liked the large range of bird life, the elephants, the creatures in the jungle and the whales. in addition we enjoyed staying in some great small hotels with lovely staff and great local food.

Rating for tour operator:

They helped is create a wonderful itinerary and through a local company gave us great support

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Mary,

So pleased you had a fantastic trip to Sri Lanka. Thank you for taking the time to post this review too. We hope to hear from you again for one of the other countries we cover.

Kind regards,

Sam Clark
Co-founder & MD

Experience Travel Group by Marco Henry, 26 Feb 2017
Holiday Rating:

A varied and interesting trip

A great experience and well contructed. The holiday exceeded out expectations.

A great experience and well contructed. The holiday exceeded out expectations.

Rating for tour operator:

A good personal experience

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Paul, We are all so happy to hear that you had such a great time on holiday. Glad it all went to plan. All the best, Matt - Head of Experience

Experience Travel Group responded to this review on 28 Feb 2017:

Thanks again Paul.

Experience Travel Group by Milly, 25 Feb 2017
Holiday Rating:

An extremely varied touring holiday in Sri Lanka staying in delightful boutique hotels

A full itinerary took us from Colombo to Kandy via Trincomalee, last visited by one of the party 60 years ago with the Royal Navy, from ancient ruins and the seat of Buddhism, via the tea country and National Parks and on to the deserted beaches of the South Coast where turtles come to lay their eggs, finally arriving at Galle. Our first-rate chauffeur guide pointed out bird and wildlife along the way, took us to local restaurants, suggested ...

A full itinerary took us from Colombo to Kandy via Trincomalee, last visited by one of the party 60 years ago with the Royal Navy, from ancient ruins and the seat of Buddhism, via the tea country and National Parks and on to the deserted beaches of the South Coast where turtles come to lay their eggs, finally arriving at Galle. Our first-rate chauffeur guide pointed out bird and wildlife along the way, took us to local restaurants, suggested interesting additional visits and ensured our holiday was truly memorable.

Rating for tour operator:

A small very personal agency specialising in tailor made holidays in South East Asia.

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Mrs Hodges,

So fantastic to hear you had a such a great holiday and really happy your chauffeur guide looked after you all so well.

Appreciate you taking the time to give us feedback.

All the best,
Matt
Head of Experience

Experience Travel Group by Hugo De Avis, 24 Feb 2017
Holiday Rating:

Enjoyable and stimulating

We visited Sri Lanka for a second time, 23 years after our first, and saw some of the same places and some new. We had a first rate company arranging the tour, in Experience Travel. We loved the people we met on the visit, always smiling and friendly. Traffic could be trying, with tuk-tuks slowing movement, and driving generally not to Western standards. But the service received in our hotels was courteous and outstanding, while the food ...

We visited Sri Lanka for a second time, 23 years after our first, and saw some of the same places and some new. We had a first rate company arranging the tour, in Experience Travel. We loved the people we met on the visit, always smiling and friendly. Traffic could be trying, with tuk-tuks slowing movement, and driving generally not to Western standards. But the service received in our hotels was courteous and outstanding, while the food was of a high standard. Altogether a great holiday in a lovely country.

Rating for tour operator:

Did all that we wanted.

Experience Travel Group responded to this review on 28 Feb 2017:

Dear Hugh,

So happy to hear you had such an excellent holiday. It must have been fascinating seeing the difference after all those years and it was a pleasure to help you experience it again.

All the best,
Matt
Head of Experience

Experience Travel Group responded to this review on 28 Feb 2017:

Thanks Hugh

Experience Travel Group by Ladybird, 22 Feb 2017
Holiday Rating:

A Brilliant experience

From an idea to go to this country Experiance travel have managed to arrange exactly what we wanted from ideal hotels to experiences on the way. We got to see many aspects of this country and utilised the small amount of time we had there

From an idea to go to this country Experiance travel have managed to arrange exactly what we wanted from ideal hotels to experiences on the way. We got to see many aspects of this country and utilised the small amount of time we had there

Rating for tour operator:

Our rep Sara tailored this holiday around us, she found out what we liked, our expectations and incorporated any ideas we had along with some brilliant ones of her own

Experience Travel Group responded to this review on 27 Feb 2017:

Hi Yvonne,

That is so fantastic to hear. Thank you so much for taking the time to write this review and I'll make sure that Sara has a look at it - she'll be pleased.

Kind regards,

Sam Clark
Co Founder & MD

Experience Travel Group by Brewer, 19 Feb 2017
Holiday Rating:

Sri Lanka Tour

A two week tour of the highlights of Sri Lankan Culture and Landscapes

A two week tour of the highlights of Sri Lankan Culture and Landscapes

Rating for tour operator:

Our tour was organised by Experience Travel Group. The itinerary was perfect , hotel choices always excellent and our driver and tour guide Raja was outstanding- he simply made every day work smoothly and just as we wanted

Experience Travel Group responded to this review on 20 Feb 2017:

Dear Simon,

So happy to hear that your holiday went so well and that Raja did such a fantastic job.
Sounds like you have many happy memories from your time in Sri Lanka.

Thanks
Matt - Head of Experience

Undiscovered Northern Kerala by John B, 14 Feb 2017
Holiday Rating:

Every detail considered

Two weeks in India - three centres, Tower House Hotel In Cochin, Banyan Farm-stay in Southern India, followed by a few days in Chandigarh to attend a friend's wedding. All flights, transfers, accommodation, plus several excursions, organised by Experience Travel.

Two weeks in India - three centres, Tower House Hotel In Cochin, Banyan Farm-stay in Southern India, followed by a few days in Chandigarh to attend a friend's wedding. All flights, transfers, accommodation, plus several excursions, organised by Experience Travel.

Rating for tour operator:

Everything about this company is excellent. From a single phone call, they produced an itinerary for independent travel which accurately reflected our wishes, then altered it when we changed our mind. Our holiday in India went without a hitch, with every detail considered. Everything happened according to plan - meet and greet, transfers, excursions. We had the services of very accommodating, punctual, knowledgeable and friendly drivers and guides. At the Clapham office they have a knowledgeable India specialist, and we also had phone numbers for local agents who made sure everything was going well for us. The company only does Asian destinations, but if that is where you are going, look no further.

Experience Travel Group responded to this review on 14 Feb 2017:

Dear John,

That is a really great review to read on a Tuesday morning! Thank you so much for your kind words - that really makes it worthwhile. I'll pass on your comments to your consultant and the team on the ground. We very much hope to hear from you again next time you plan to visit Asia.

Best,

Sam
Co-fiunder & MD

Cambodia and Vietnam Classic by Trish, 13 Feb 2017
Holiday Rating:

wondrful memories made

We left Edinburgh on the 10th December for our trip to visit Cambodia Vietnam & Singapore. The trip far exceeded our expectations. Our tour guides were exceptional in their knowledge. we were able to visit everything and more on our itinerary, and also our leisure days were made more special by tips and suggestions from the guides. Anyone looking for culture, weather, people and leisure time would love to visit these 3 places.

We left Edinburgh on the 10th December for our trip to visit Cambodia Vietnam & Singapore. The trip far exceeded our expectations. Our tour guides were exceptional in their knowledge. we were able to visit everything and more on our itinerary, and also our leisure days were made more special by tips and suggestions from the guides. Anyone looking for culture, weather, people and leisure time would love to visit these 3 places.

Rating for tour operator:

Experience Travel Excellent service from start to finish, we were assigned David Gookey who's knowledge and expertise helped us to plan our dream trip. I would not hesitate to book with them again and have told friends and colleagues about this company and our experiences.

Experience Travel Group responded to this review on 14 Feb 2017:

Dear Patricia,

Delighted to hear you had such a great holiday. I'll mention to David what you said - and thank you very much for recommending us to friends and colleagues - word of mouth is so important to us.

Best,

Sam
Co-founder & MD

Essential Sri Lanka - Deluxe by Rederic, 12 Feb 2017
Holiday Rating:

First time Sri Lanka

My wife and I have just got back from a two week holiday in Sri Lanka . We experienced such a range of activities, including a jeep safari, to a journey up the mountain tracks at nearly 2000m above sea level to see tea leaf picking. We also visited ancient sites and holy relics, all very interesting. Our journey and range of accommodation was planned and arranged by Experience Travel Group and we would say that everything ran like clockwork, ...

My wife and I have just got back from a two week holiday in Sri Lanka . We experienced such a range of activities, including a jeep safari, to a journey up the mountain tracks at nearly 2000m above sea level to see tea leaf picking. We also visited ancient sites and holy relics, all very interesting. Our journey and range of accommodation was planned and arranged by Experience Travel Group and we would say that everything ran like clockwork, except for the Sri Lankan railway ( which is never on time). Their local representative on the island and especially our guide/driver were exceptional and made our stay very safe, comfortable and enjoyable; apart from the unseasonable rain. Thouroughly recommend the organisation and experience: beautiful country and people.

Rating for tour operator:

Long time planning of this holiday, which was supported by the tour operator with amendments to suit. Good communications and personal service. Excellent range of activities and mix of accommodation all at a reasonable price.

Experience Travel Group responded to this review on 14 Feb 2017:

Dear Eric,

We have heard of the Sri Lankan railways running on time - but not that often! Anyway, great to hear you enjoyed the holiday. We'll pass on your comments to our local representative.

All the best,

Melissa
Product Director