AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 828
Good 36
Average 4
Poor 3
Terrible 0
Reviews Submitted: 871
Reviews Accepted: 870
Reviews Rejected: 1
870 reviews
Sort by:
Essential Sri Lanka - Deluxe by Sri Lanka , 21 Sep 2017
Holiday Rating:

Great trip - with lots of great memories

Well thought out itinerary. Hotels all good in their own ways. Driver wonderful. All tours interesting some better than others

Well thought out itinerary. Hotels all good in their own ways. Driver wonderful. All tours interesting some better than others

Rating for tour operator:

Efficient with good support in U.K. And Sri Lanka.

Experience Travel Group responded to this review on 21 Sep 2017:

Hi Susan,

Thank you for taking the time to fill out this feedback. It is great to know you had such a good trip!

Best wishes,
Lauren

Sri Lanka Laid Back - Deluxe by Mandi1974, 18 Sep 2017
Holiday Rating:

Perfectly organised Silver Wedding holiday to Sri Lanka and The Maldives

Firstly can we say a big thank you to Toni for all her help with the itinerary and all my questions after booking with her. Toni chose great hotels for us, we had the holiday of our lives. Our guide, Samon, was waiting for us on landing and couldn't have treated us any better. His pride and knowledge of his country was amazing. He was always on time with the car, and himself, immaculate with enthusiasm. We really couldn't have had a ...

Firstly can we say a big thank you to Toni for all her help with the itinerary and all my questions after booking with her. Toni chose great hotels for us, we had the holiday of our lives. Our guide, Samon, was waiting for us on landing and couldn't have treated us any better. His pride and knowledge of his country was amazing. He was always on time with the car, and himself, immaculate with enthusiasm. We really couldn't have had a better guide, from halting charging elephants with the palm of his hand and climbing a palm tree he went above and beyond to make our week in Sri Lanka perfect. We were sad to leave him when we left for the Maldives.

Rating for tour operator:

I feel Toni listened to what we wanted and booked our trip accordingly

Experience Travel Group responded to this review on 19 Sep 2017:

Dear Mandi,

I'm so pleased you had such a great holiday and I'll be sure to pass on your kind comments to Toni. She'll be so pleased.

As for Saman. Well, we get many great comments about him and he is undoubtedly one of our top guides in any country. However, stopping a charging elephant with the palm of his hand and climbing a coconut tree - that really is above and beyond!

We loved the picture of Saman up the tree also! What a guy!

Happy wedding anniversary and we hope you are able to travel with us again sometime.

Regards,

Sam
Co-founder & MD

Experience Travel Group by Paul and Rachel Walker , 15 Sep 2017
Holiday Rating:

Genuinely the best holiday we've had! Excellent service, advice and organisation.

We travelled to Vietnam for our honeymoon, was the most amazing trip ever! From first speaking to David to the flight home, everything was faultless. The service, trips and hotels were fantastic.

We travelled to Vietnam for our honeymoon, was the most amazing trip ever! From first speaking to David to the flight home, everything was faultless. The service, trips and hotels were fantastic.

Rating for tour operator:

Fabulous service from David from beginning to end.

Experience Travel Group responded to this review on 15 Sep 2017:

Hi Rachel

I'm so pleased you and Paul had an amazing Honeymoon in Vietnam and you enjoyed all the experiences and the hotels too. Thanks also for the lovely feedback too - it was my pleasure to create your best holiday!

David

Essential Sri Lanka - Deluxe by Bob, 12 Sep 2017
Holiday Rating:

25th Anniversary hliday to Sri Lanka

It was an excellent experience from start to finish. The itinary planning was personnal to us and the hotels and trips taylored. From start to finish ncluding flights it went smoothly. The quality of guide and the staff in the hotels was exceptional.

It was an excellent experience from start to finish. The itinary planning was personnal to us and the hotels and trips taylored. From start to finish ncluding flights it went smoothly. The quality of guide and the staff in the hotels was exceptional.

Rating for tour operator:

Experience Travel gave a personalised servce and met our expectations and needs fully.

Experience Travel Group responded to this review on 12 Sep 2017:

Hi Robert,

Welcome back! I am so pleased that you had such a good trip. Thank you so much for taking the time to send this feedback. I am thrilled you enjoyed the experiences and hotels we organised for you, in particular the Notary's House will be thrilled with how much you enjoyed your stay there. I will make sure to pass on all of your

I will give you a ring in the next few days to hear more about your trip.

Becky

Bali Explorer by Sarah, 7 Sep 2017
Holiday Rating:

Beautiful Bali - the place to experience Colour, Culture and Karma!

We all loved Bali. It is such a peaceful place, the people are very warm and welcoming. The landscapes are breathtaking. The Sanak Retreat in Munduk was particularly magical surrounded by Paddy Fields and the sunsets were beautiful. Stay away from Sanur - it's a tourist trap. If you want to see the real Bali the areas of Munduk, Sideman and Ubud are an absolute must!

We all loved Bali. It is such a peaceful place, the people are very warm and welcoming. The landscapes are breathtaking. The Sanak Retreat in Munduk was particularly magical surrounded by Paddy Fields and the sunsets were beautiful. Stay away from Sanur - it's a tourist trap. If you want to see the real Bali the areas of Munduk, Sideman and Ubud are an absolute must!

Rating for tour operator:

Experience travel were very efficient. They organised a detailed itinerary of 6 different hotels/destinations and all went very smoothly (with the exception of the last hotel where the accommodation was substandard and we had to deal with the Hotel Manager to organise room changes). They also organised quite a few different activities for us and the kids to make the trip as fun and memorable as possible.

Experience Travel Group responded to this review on 11 Sep 2017:

Hi Sarah

Thanks for your lovely review, delighted you had such a good time and got to experience the variety Bali has to offer.

Thanks for speaking to me on the phone too for extra feedback, much appreciated.

All the best

James & The ETG Team

Experience Travel Group by G, 6 Sep 2017
Holiday Rating:

Mix of city, jungle and beach activities

Family trip to Kuala Lumpur and the wilder parts of Malaysia, finishing off with a few days of rest in beach resort

Family trip to Kuala Lumpur and the wilder parts of Malaysia, finishing off with a few days of rest in beach resort

Rating for tour operator:

Superbly organised holiday following on from previous trip to Sri Lanka

Experience Travel Group responded to this review on 07 Sep 2017:

Hi Graham,

Fantastic to hear you had such a lovely trip and thanks so much for taking the time to give feedback.

Cheers,
Matt (Head of Experience)

Experience Travel Group by Dutch Mum, 2 Sep 2017
Holiday Rating:

Fantastic cultural and relaxing tour of Bali with young children

We felt safe and well-cared for every step of the way. There was just the right mix of tours and relaxation days for a family.

We felt safe and well-cared for every step of the way. There was just the right mix of tours and relaxation days for a family.

Rating for tour operator:

Personal service and a knowledgeable travel consultant - highly recommended.

Experience Travel Group responded to this review on 07 Sep 2017:

Hi Zoe,

Great to hear you would highly recommend us and the trip found the right balance for your family. This is what we pride ourselves on.

Appreciate you taking the time to give us feedback.

All the best,
Nick

Experience Travel Group by Rob, 1 Sep 2017
Holiday Rating:

Wonderful trip to Sri Lanka and expertly organised by Experience Travel Group

Trip all around Sri Lanka taking in the main sights and some off the beaten track stuff too. Very well looked after by our guide and felt safe and well supported throughout.

Trip all around Sri Lanka taking in the main sights and some off the beaten track stuff too. Very well looked after by our guide and felt safe and well supported throughout.

Rating for tour operator:

Experience Travel Group know what they are talking about - would use over any other operator in that region.

Experience Travel Group responded to this review on 06 Sep 2017:

Hi Rob,

Thanks so much for your words and so happy to see you have such a great trip. We pride ourselves on actually doing, what we say we do!

Cheers,
Matt (Head of Experience)

Experience Travel Group by Happy holdiay , 1 Sep 2017
Holiday Rating:

Perfectly planned and excellent service throughout

Our holiday to Sri Lanka was organised by Experience Travel and they were absolutely wonderful - taking into account our personal needs and advising of possible itineraries within the time available. This was a "once in a lifetime" holiday for us and it lived up to our expectations.

Our holiday to Sri Lanka was organised by Experience Travel and they were absolutely wonderful - taking into account our personal needs and advising of possible itineraries within the time available. This was a "once in a lifetime" holiday for us and it lived up to our expectations.

Rating for tour operator:

Our Tour Operator, Experience Travel, were great - they listened to our ideas and took on board our requests re: food and hotels. The representative in London, Becky Grainger, phoned us and discussed our "ideal" holiday and put together a wonderful itinerary. We tweaked a few issues and came up with a mixture of culture, safari, beach and relaxation. They were not pushy and we felt they tailor made our holiday for us.

Experience Travel Group responded to this review on 06 Sep 2017:

Hey June,

Thank you so much for the kinds words and it was a pleasure to organise this holiday for you and make it as personalised as possible. It's really glad to see the proof was in the pudding so to speak.

It's a pleasure to hear it went so well.

Thanks again,
Becky

Experience Travel Group by Mary C, 1 Sep 2017
Holiday Rating:

A brilliantly planned holiday tailor made to our needs.

We used Experience Travel Group to travel to Sri Lanka and the Maldives in August. A family of five, we travelled extensively through Sri Lanka and ended with four days in the Maldives.

We used Experience Travel Group to travel to Sri Lanka and the Maldives in August. A family of five, we travelled extensively through Sri Lanka and ended with four days in the Maldives.

Rating for tour operator:

Brilliant tour operator. Becky Grainger was our travel consultant and planned a brilliant holiday. She listened to us and organised a great itinerary, very organised. We had no problems at all, it was seamless and it was a fantastic experience for us as a family.

Experience Travel Group responded to this review on 06 Sep 2017:

Hi Mary, we are so happy to hear you had such a brilliant time and thanks so much for kind words.

We hope we can organise another one again some day,

Thanks,
Matt (Head of Experience)