AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 746
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 784
Reviews Accepted: 783
Reviews Rejected: 1
783 reviews
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Experience Travel Group by Mrs S G 18, 25 Feb 2018
Holiday Rating:

First trip to India north and south.

Very well organised holiday from start to finish. Looked after every step of the way.

Very well organised holiday from start to finish. Looked after every step of the way.

Rating for tour operator:

Excellent

Experience Travel Group responded to this review on 26 Feb 2018:

Dear Sheila

Thanks for these great ratings, we really appreciate it. Delighted you decided to travel with Experience Travel Group again and had a wonderful time on your first trip (hopefully of many!) to India. I really appreciated the detailed feedback you provided on the phone too, it was really valuable.

Hope to hear from you again soon,

James & The ETG Team

Experience Travel Group by Kingfisher1, 25 Feb 2018
Holiday Rating:

A fulfilling and memorable experience

We had great experiences from street food tasting, dragon boat ride, cooking class and visiting elephant sanctuary. All so memorable hard to say what was favourite. Everything our tour operator helped us to organise was first class and ran all on time perfectly. All hotels were superb. It truly was a land of ‘wonderful’ Smiles as advertised.

We had great experiences from street food tasting, dragon boat ride, cooking class and visiting elephant sanctuary. All so memorable hard to say what was favourite. Everything our tour operator helped us to organise was first class and ran all on time perfectly. All hotels were superb. It truly was a land of ‘wonderful’ Smiles as advertised.

Rating for tour operator:

David Gookey so helpful, from first contact. He was very knowledgeable and helped us towards a fulfilling itinerary. He was not pushy and was more keen we had a holiday to remember. He kept us up to date with everything on a regular basis giving us great confidence throughout. Nothing was too much trouble. If deciding to travel further afield in the future will definitely contact him.

Experience Travel Group responded to this review on 28 Feb 2018:

Hi Annette

Thank you for taking the time to leave feedback. I'm so pleased that you and Martin had a great time with some wonderful experiences along the way and that you enjoyed the hotels too.

Best wishes, David

Experience Travel Group responded to this review on 28 Feb 2018:

Hi Annette

Thanks for your lovely comments - it was my pleasure to create this holiday for you and look forward to discussing future travel plans when you are ready!

Best wishes, David

Experience Travel Group by Frankie, 24 Feb 2018
Holiday Rating:

Individually designed,treated like Royal guests,nothing too much trouble. Clean safe hotels with excellent cuisine

3 weeks in Sri Lanka. Also trying to retrace some of my father's footsteps when he was there during WW2

3 weeks in Sri Lanka. Also trying to retrace some of my father's footsteps when he was there during WW2

Rating for tour operator:

Specialising in individual tours. Good in depth knowledge & they had personal experience of the country & individual hotels.

Experience Travel Group responded to this review on 24 Feb 2018:

Thank you for your feedback Maria, I am so glad you were able to retrace your father's footsteps and also enjoy the wonderful Sri Lankan cuisine. Best wishes Sara

Experience Travel Group responded to this review on 24 Feb 2018:

Thank you Maria, Best wishes Sara

Experience Travel Group by TL, 22 Feb 2018
Holiday Rating:

Thailand/Malaysia/Singapore

Exciting and varied trip providing relaxation as well as adventure.

Exciting and varied trip providing relaxation as well as adventure.

Rating for tour operator:

The before-travel service was excellent with full details and itinerary provided. We also appreciated the reminder emails ahead of travel. Our holiday had several sections to it with quite a bit of travel and tours; all ran very well with no stress or hassle. The quality of hotels was spot on with our expectation. The guides were super friendly, professional and spoke good English. Our agent helped us during the trip to add friends to a tour and to change flight seats. We felt very confident that we were getting all the help we needed. We have already recommended Experience Travel Group to our friends.

Experience Travel Group responded to this review on 26 Feb 2018:

Hi Tracy,

Thanks so much for your feedback and for recommending us to your friends. Great to hear that you enjoyed the holiday and how well things went at each stage.

Kind Regards

Melissa
Director

Essential Sri Lanka - Deluxe by Gillian Snoxall, 22 Feb 2018
Holiday Rating:

I highly recommend Experience Travel Group

We had a wonderful holiday, thanks fo Experience Travel Group. However, towards the end of our holiday I had the misfortune of falling and breaking my leg. Experience Travel were absolutely amazing. They had someone "on the ground" rush to our aid straight away, and there was always someone on hand to help us with difficulties and complications, and they "held our hand" throughout. I simply cannot praise them enough. Book your Sri Lanka holiday ...

We had a wonderful holiday, thanks fo Experience Travel Group. However, towards the end of our holiday I had the misfortune of falling and breaking my leg. Experience Travel were absolutely amazing. They had someone "on the ground" rush to our aid straight away, and there was always someone on hand to help us with difficulties and complications, and they "held our hand" throughout. I simply cannot praise them enough. Book your Sri Lanka holiday with Experience Travel. You will be glad you did! Gillian Snoxall Wallingford, UK

Rating for tour operator:

See above.

Experience Travel Group responded to this review on 22 Feb 2018:

Hi Gillian

Thank you so much for your kind words, that is very kind of you.

I am just delighted that you are home relatively fit and healthy so you can fully concentrate on your recover. I am also thrilled that the fall has not soured the memory of your holiday too much or Sri Lanka as a country.

I look forward to hearing from you soon.

Thanks

Nick Clark

Head Of Travel

Experience Travel Group by Perfect Winter Destination, 21 Feb 2018
Holiday Rating:

Sri Lanka - a beautiful country with great people

First visit to Sri Lanka and glad we had used driver. A lot of travelling but the end result was worthwhile. Great weather, great hotels, lovely people and fantastic scenery. Each area visited was different but I particularly liked the Tea Plantation visit.

First visit to Sri Lanka and glad we had used driver. A lot of travelling but the end result was worthwhile. Great weather, great hotels, lovely people and fantastic scenery. Each area visited was different but I particularly liked the Tea Plantation visit.

Rating for tour operator:

Experience Travel were very efficient and everything went to plan. Could not have been more helpful.

Experience Travel Group responded to this review on 21 Feb 2018:

Hi Eddie, I'm so please to hear that you enjoyed your time in Sri Lanka - it sounds like your time in Haputale and the surrounding tea plantations was a particular highlight for you!

Best Wishes,
Holly

Experience Travel Group responded to this review on 21 Feb 2018:

Thank you for your kind comments Eddie, we do hope that you'll consider a holiday to Asia again in the future.

Best Wishes,
Holly

Experience Travel Group by Hilly, 21 Feb 2018
Holiday Rating:

Amazing experience

Travelled through Sri Lanka for 18 days. Stayed in fabulous unique hotels with great fed and staff who really gave excellent service. Saw great range of places and diverse experiences- where else can you see 4 leopards and a sloth bear, climb a huge rock take a tuk tuk and meet and eat with farmers chat totea workers and be shown how to pick tea , wander around temples of people from years ago eat amazing food and so much more then finish ...

Travelled through Sri Lanka for 18 days. Stayed in fabulous unique hotels with great fed and staff who really gave excellent service. Saw great range of places and diverse experiences- where else can you see 4 leopards and a sloth bear, climb a huge rock take a tuk tuk and meet and eat with farmers chat totea workers and be shown how to pick tea , wander around temples of people from years ago eat amazing food and so much more then finish by chilling on golden sanded beaches under palm trees!

Rating for tour operator:

Ensured every part of Holiday was varied and interesting. Suggested excellent hotels and great range of diverse experiences.really knew the country and shared that knowledge to build an excellent holiday. Well done

Experience Travel Group responded to this review on 21 Feb 2018:

I am delighted that you have a wonderful time and enjoyed all the suggested hotels. Thank you for your feedback, best wishes Sara

Experience Travel Group responded to this review on 21 Feb 2018:

Thank you Hilary, much appreciated. Best wishes Sara

Experience Travel Group by Mr R L 18, 18 Feb 2018
Holiday Rating:

very good

Enough said

Enough said

Rating for tour operator:

You ask for too much we have made it perfectly clear that Experience Travel are a very good tour operator and we will use them again. I could make some references about your survey as well!

Experience Travel Group responded to this review on 28 Feb 2018:

Dear Robin,

Thank you for taking the time to fill in this public survey. We ask for a couple of words to be made public for the benefit of future travellers. As members of AITO we are committed to a quality charter.

We do appreciate the filling in surveys can be a total pain - but do rest assured that we read and note everything you tell us!

Very pleased that you had an excellent holiday.

Kind regards,

Sam Clark
Co-founder & MD

Laos to Thailand via The Mekong by Mr H C 18, 18 Feb 2018
Holiday Rating:

Wide variety of contrasting experiences

Enjoyed a wide variety of cultural experiences and learnt a lot about each countries past history that may not have been reported or mentioned in the west. All people very friendly.

Enjoyed a wide variety of cultural experiences and learnt a lot about each countries past history that may not have been reported or mentioned in the west. All people very friendly.

Rating for tour operator:

Trip planned to meet our requirement and offered flexibility to meet our needs. Great mix of activities, sites and ways of living

Experience Travel Group responded to this review on 22 Feb 2018:

Hi Howard

Thanks for taking the time to leave feedback. I'm so pleased you enjoyed your mix of experiences and got the learn so much about each country.

Best wishes,

David

Experience Travel Group responded to this review on 22 Feb 2018:

Hi Howard

It was my pleasure to put together a trip that suited you and your friends really well. Please do get in touch again when you are ready to plan your next holiday!

Best wishes

David

Experience Travel Group by David and Lynn, 17 Feb 2018
Holiday Rating:

Truly Wonderful Experience Travel Group

Holiday to Thailand with itinerary all sorted by ETG....could not have wanted for better

Holiday to Thailand with itinerary all sorted by ETG....could not have wanted for better

Rating for tour operator:

ETG first and foremost "listen" to you and then then provide a itinerary that more than meets what you want.

Experience Travel Group responded to this review on 19 Feb 2018:

Hi David

Thanks very much for taking the time to leave feedback both here and also with our survey and that eveything went to plan especially as you usually make your own travel arrangements.

Best wishes

David

Experience Travel Group responded to this review on 19 Feb 2018:

Hi David

I'm so pleased you and Lynn had a fantastic time in Thailand and when we spoke upon your there seemed to be so many highlights! The 'interviews' you had with the primary school children sounded fun!

Best wishes

David