AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 869
Reviews Accepted: 868
Reviews Rejected: 1
868 reviews
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Experience Travel Group by J and A, 3 Feb 2020
Holiday Rating:

A really relaxing time in a beautiful country

This was our third trip to Sri Lanka. We love the variety of scenery, the people and the food. As we have seen the main sights previously , this time was all about relaxing, which we did in the excellent small boutique hotels we stayed in. Hopefully tourism will continue to recover, reflecting all the many reasons to choose the country.

This was our third trip to Sri Lanka. We love the variety of scenery, the people and the food. As we have seen the main sights previously , this time was all about relaxing, which we did in the excellent small boutique hotels we stayed in. Hopefully tourism will continue to recover, reflecting all the many reasons to choose the country.

Rating for tour operator:

Experience Travel started in Sri Lanka and their knowledge of and empathy with the country really shows. Well put together , tailor made tour which reflected well our aims for the holiday and delivered very efficiently on the ground. Good range of further experiences on offer. We liked the company's approach to more sustainable tourism with the filtered water bottle and were struck by the relationship and loyalty they had developed with and from the chauffeur drivers.

Experience Travel Group responded to this review on 03 Feb 2020:


Experience Travel Group responded to this review on 03 Feb 2020:

Hi Jonathan & Ann

Thank you so much for your lovely words. It was also great to speak with you both on the phone and hear all about your holiday; I'm delighted that your third visit to Sri Lanka did not disappoint!

Like you, we very much hope that tourism in Sri Lanka will continue to pick up this year.

Best wishes
Holly

Cambodia Explorer by Kar, 29 Jan 2020
Holiday Rating:

Cambodia was a wonderful country to visit

The itinerary was excellent, the guides were professional and knowledgeable, the properties were fantastic, and all arrangements went smoothly.

The itinerary was excellent, the guides were professional and knowledgeable, the properties were fantastic, and all arrangements went smoothly.

Rating for tour operator:

Experience Travel is an excellent company. They planned a wonderful custom itinerary, were responsive to the needs of the family, were quick to respond to correspondences, and professional in all regards. I felt very safe traveling and well taken care of.

Experience Travel Group responded to this review on 05 Feb 2020:

Hi Karen
It was a pleasure to arrange your second family holiday with ETG. I'm pleased you all had a great time and that you really enjoyed a real mix of different hotels and experiences in a fascinating country. We look foward to arranging your next adventure!
Best wishes
David

Cambodia, Laos and Vietnam by Helen, 28 Jan 2020
Holiday Rating:

Fabulous South East Asia experience

We travelled to Thailand, Laos and Cambodia in January 2020. We visited a number of places in each country and had a marvellous bespoke holiday experience. The travel programme included visiting a local organic rice farm in Luang prabang in Laos which was one of my favourite trips. Luang prabang is a must see for the scenery, gentleness of the people and heritage. We had a fabulous time glamping on the River Kwai in Thailand and saw the breatht...

We travelled to Thailand, Laos and Cambodia in January 2020. We visited a number of places in each country and had a marvellous bespoke holiday experience. The travel programme included visiting a local organic rice farm in Luang prabang in Laos which was one of my favourite trips. Luang prabang is a must see for the scenery, gentleness of the people and heritage. We had a fabulous time glamping on the River Kwai in Thailand and saw the breathtaking sites at Ankor Wat in Cambodia and well as the sobering Killing Fields in Phnom Penh. We ate lunches in local restaurants run by ex street children in Laos and Cambodia - food was fabulous. All in all a brilliant way to start the New Year.

Rating for tour operator:

This was the second time we have used Experience Travel Group to travel to SE Asia following a recommendation from a relative. They are experts in their field and built in incredible memorable experiences as part of our travel progamme. I would highly recommend using ETG - David Gookey is our travel consultant and he is excellent. The company is conscious of the environment and cultures in the countries we visited. They use local guides and drivers who are very knowledgeable and nothing is too much trouble.

Experience Travel Group responded to this review on 28 Jan 2020:

Hi Helen
It was a pleasure to arrange your second trip with ETG and I'm thrilled that you had such a great time. I agree the small-scale rice farming experience is authentic and a real highlight and that you also had amazing food throughout. I can't wait to tempt you back to Asia again (I'm sure returning to Laos could be an option!)
Best wishes
David & The ETG Team

Wild Sri Lanka by Fionric, 23 Jan 2020
Holiday Rating:

A trip of a lifetime for three sisters investing their inheritance wisely.

A bespoke tour of Sri Lanka

A bespoke tour of Sri Lanka

Rating for tour operator:

Experience Travel arranged a tour that went seamlessly and exceeded expectations.

Experience Travel Group responded to this review on 28 Jan 2020:

Dear Fiona,

We're all in favour of investing inheritance in travel experiences! In all seriousness, thank you for trusting us with this trip. We're so glad you had a brilliant time.

Best,

Sam
ETG MD & Co-founder

Wild Sri Lanka by SueP, 17 Jan 2020
Holiday Rating:

Memorable Sri Lanka

An attempt to see and experience as wide a view of Sri Lanka as we could. A range of accommodation ranging from Mud House to 5 Star. Taking in some of the most important Religeous and Historical sites in the process.

An attempt to see and experience as wide a view of Sri Lanka as we could. A range of accommodation ranging from Mud House to 5 Star. Taking in some of the most important Religeous and Historical sites in the process.

Rating for tour operator:

Professional from the outset, supported by a locally based contact who proved invaluable.

Experience Travel Group responded to this review on 20 Jan 2020:

Hi Sue

We're really pleased that you had a great trip with lots of highlights. From your other detailed feedback it sounds likes some of the small touches like the tea and biscuits on your trek really made a difference! We look forward to planning another trip for you.


Best wishes
David & The ETG Team

Backroads of Laos by Sallybikram, 12 Jan 2020
Holiday Rating:

A truly memorable holiday

Spent a few days in Northern Thailand and then travelled into Laos via the Mekong River with 3 days of river cruises. Spent memorable times in Luang Prabang, Plain of Jars, Vientiane ,4.000 islands and Champasak. Learnt so much about the history of Laos and local customs. A truly awesome holiday in a country which is not fully on the tourist trail.

Spent a few days in Northern Thailand and then travelled into Laos via the Mekong River with 3 days of river cruises. Spent memorable times in Luang Prabang, Plain of Jars, Vientiane ,4.000 islands and Champasak. Learnt so much about the history of Laos and local customs. A truly awesome holiday in a country which is not fully on the tourist trail.

Rating for tour operator:

Experience Travel Group specialise in SE Asia .They provide an expert and personal service

Experience Travel Group responded to this review on 13 Jan 2020:

Dear Margaret,

Thank you so much for taking the time to post this review. We're delighted you had such a wonderful holiday. Laos is so often over-looked - which I guess is one of the things that makes it so great to visit!

VEry much hope to be able ot help you again in the future and thank you once again for choosing ETG.

Best,

Sam
Co-founder & MD

Sri Lanka Laid Back - Deluxe by Pam, 9 Jan 2020
Holiday Rating:

Culture, watersports and relaxation

We enjoyed a 4 centre tour of Sri Lanka with a private chauffeur guide and loved the variety of experiences on offer.

We enjoyed a 4 centre tour of Sri Lanka with a private chauffeur guide and loved the variety of experiences on offer.

Rating for tour operator:

Experience Travel were very helpful, organised, knowledgeable and responsive.

Experience Travel Group responded to this review on 09 Jan 2020:

Hi Pamela

Thank you so much for the kind words, we are delighted you had such a good holiday.

We looking forward to planning your next adventure!

Regards

Nick

Head Of Travel

Experience Travel Group by drs2020, 6 Jan 2020
Holiday Rating:

Family holiday in Sri Lanka

Large family of 18 for an Xmas / NY holiday in Sri Lanka. We decided to use an agency given the complexity with family coming at different times from all over the world. We had time in the cultural area, at the beach and in the plantations. All organized to perfection.

Large family of 18 for an Xmas / NY holiday in Sri Lanka. We decided to use an agency given the complexity with family coming at different times from all over the world. We had time in the cultural area, at the beach and in the plantations. All organized to perfection.

Rating for tour operator:

Used Experience given their reputation as Sri Lankan experts. They didn't disappoint and in nearly 3 weeks, many transfers etc, all was handled professionally and all their recommendations were spot on.

Experience Travel Group responded to this review on 06 Jan 2020:

Hi David, thank you so much for you lovely feedback and I am delighted you all had such a brilliant time in Sri Lanka. I look forward to hearing about the rest of your trip! Best wishes, Toni

Undiscovered Northern Kerala by Ross, 19 Dec 2019
Holiday Rating:

What a great vacation!

16 days in Kerala, away from the beaten track. Superbly organised from beginning to end. What an experience.

16 days in Kerala, away from the beaten track. Superbly organised from beginning to end. What an experience.

Rating for tour operator:

Extremely service minded and professional, with a personal touch.

Experience Travel Group responded to this review on 20 Dec 2019:

Dear Ross,

That's excellent news. Thanks for saying such kind things and so pleased you had a brilliant holiday.

We do hope you will recommend us to your friends!

Best,

Sam
Co-founder & MD

Cambodia and Vietnam Classic by Mr Ted, 18 Dec 2019
Holiday Rating:

Outstanding

We had a fantastic holiday in Vietnam and Cambodia.The sights,culture,food,history and most of all the people make these 2 countries special.

We had a fantastic holiday in Vietnam and Cambodia.The sights,culture,food,history and most of all the people make these 2 countries special.

Rating for tour operator:

Our tour operator Experience Travel Group are excellent and we highly recommend them.Our consultant James put an excellent itinery together for us and answered my many questions to give us the final itinery and a trip of a lifetime.We cannot thank him enough for arranging our holiday.

Experience Travel Group responded to this review on 19 Dec 2019:

Dear Michelle,

That's great to hear. Thank you so much for taking the time to post this review. I'll pass your comments to James.

Best,

Team ETG