AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 754
Good 33
Average 2
Poor 3
Terrible 0
Reviews Submitted: 792
Reviews Accepted: 791
Reviews Rejected: 1
791 reviews
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Classic Vietnam and Luxury Beach by ajh, 26 Apr 2019
Holiday Rating:

A lovely cultural experience

A four centred experience in Vietnam taking in all the sights, sounds and culinary surprises. Different experiences in each of the different areas. A wonderful cultural and educational experience

A four centred experience in Vietnam taking in all the sights, sounds and culinary surprises. Different experiences in each of the different areas. A wonderful cultural and educational experience

Rating for tour operator:

Experience Travel Group were excellent from initially booking enquiry, to arrival, departure and returning home. The holiday was seamless and as planned without any glitches. It worked like clockwork and the only negative side being it went too quickly

Reviewer's images:
Experience Travel Group responded to this review on 29 Apr 2019:

Dear Andrew,

That's so great to hear. Great picture too! I hope you have entered our photography competition.

Best,

Sam
Co-founder

Experience Travel Group by Paul, 25 Apr 2019
Holiday Rating:

Right up there with the best ever!

Tour of Sri lanka.

Tour of Sri lanka.

Rating for tour operator:

ETG are very good!

Experience Travel Group responded to this review on 29 Apr 2019:

Hi Paul

I'm so pleased to hear that you had a great time, and particularly enjoyed Gal Oya National Park.
I hope that we can help to make your next holiday to Asia just as special!

Best wishes
Holly

Sri Lankan Family Adventure by Fionac, 23 Apr 2019
Holiday Rating:

A truly memorable Sri Lankan family experience

As a family of four (children aged 9 & 11) we travelled to Sri Lanka for the first time with little expectation but wow what a truly superb country to visit as a family. The Sri Lankan people are so kind & couldn't do enough for us. The whole experience from booking, flying, arriving at the airport, our driver, accomodation, excursions and even the journey home was magical and Experience Travel Group couldn't have done a better job in putting ...

As a family of four (children aged 9 & 11) we travelled to Sri Lanka for the first time with little expectation but wow what a truly superb country to visit as a family. The Sri Lankan people are so kind & couldn't do enough for us. The whole experience from booking, flying, arriving at the airport, our driver, accomodation, excursions and even the journey home was magical and Experience Travel Group couldn't have done a better job in putting together a true family holiday of a lifetime.

Rating for tour operator:

Experience Travel Group really did put together a superb itinerary that met and far exceeded our expectations and requirements.

Experience Travel Group responded to this review on 04 May 2019:

Dear Fiona & Family,

What a wonderful review - we hope people will be able to visit again as a family very soon.

Best,

Sam
Co-founder & MD

Experience Travel Group by Ellie, 18 Apr 2019
Holiday Rating:

A truly relaxing holiday with superb accommodation in an beautiful country

exploring Western Islands of Thailand

exploring Western Islands of Thailand

Rating for tour operator:

Very well organised and knowledgeable. Responsive and helpful

Experience Travel Group responded to this review on 18 Apr 2019:

Hi Judy, thank you so much for your lovely feedback and it's great to hear you had such a relaxing time in Thailand! Best wishes, Toni

Experience Travel Group by GHart, 15 Apr 2019
Holiday Rating:

Fantastically interesting trip to Sulawesi

This was a special mother/son (15yr. old) trip so needed to cater to mom and teenager interests. Our planner, Becky, did an excellent job tailoring the trip to suit us. It was just active and adventurous enough for the teenager without over doing it for mom. We felt like we really got some insight on the culture and people of the area. Our local guide, who stayed with us the entire trip, was extraordinary, paving the way through airports, travel, ...

This was a special mother/son (15yr. old) trip so needed to cater to mom and teenager interests. Our planner, Becky, did an excellent job tailoring the trip to suit us. It was just active and adventurous enough for the teenager without over doing it for mom. We felt like we really got some insight on the culture and people of the area. Our local guide, who stayed with us the entire trip, was extraordinary, paving the way through airports, travel, hotels and every tour so that all went smoothly, making adjustments as needed. (ie. when we became too tired of walking, he'd have our private vehicle pick us up within minutes; when we were too tired to go out to eat at night, he had food sent to our room, etc.) Our favorite area was the Torojan area as it feels like a bygone era there with the traditional houses, small rice patties and remoteness. Absolutely beautiful island!

Rating for tour operator:

Experience Travel Group was wonderful to work with. They helped us plan a trip specific to our desires and provided steady updates and information once the trip was planned. Excellent coordination and organization of our travel and trip materials.

Experience Travel Group responded to this review on 26 Apr 2019:

Hi Grace,

Thank you so much for your feedback. I am so pleased you enjoyed your time in Sulawesi. It is such an amazing island in Indonesia and is often overlooked for the better knwon islands. We always love sending people there as it feels like a real undiscovered treasure.

If we can every help in the future do let us know.

Becky

Experience Travel Group by Chelsea, 11 Apr 2019
Holiday Rating:

Wonderful Tour Guides

The India trip was eye opening and one we'll never forget. Our tour guides were lovely and incredibly knowledgeable. They were also very proud of their cities which was fun to see. The activities booked were unique experiences off the beaten path - for example watching the doodh mandi (milk market) in Jaipur - we didn't see a single other tourist! (Our Indian friends at home haven't even seen this side of India and they grew up there!) The driver ...

The India trip was eye opening and one we'll never forget. Our tour guides were lovely and incredibly knowledgeable. They were also very proud of their cities which was fun to see. The activities booked were unique experiences off the beaten path - for example watching the doodh mandi (milk market) in Jaipur - we didn't see a single other tourist! (Our Indian friends at home haven't even seen this side of India and they grew up there!) The driver was excellent and provided a smooth, comfortable drive from city to city. The support, experiences booked, and ease of use made it worth it to use ETG - especially for India. Things to note to chat with your travel guide about beforehand: 1) the craftsman stops were super salesy and we learned are included because the guides get commission if we buy - choose the ones you want to do and ask the guide to leave the others off, they are more than willing to do this, 2) ask for the experience you want - the Holi Festival experience booked for us was a cheesy touristy experience excluded from the community in a hotel with other tourists and no locals. Luckily we had a wonderful local experience at the temple next door and were able to avoid the tourist experience. However, they book it this way for safety reasons (the festival can be quite aggressive, especially for women) but just make sure you make your desires for experience clear. Overall we had an amazing trip and would use ETG again for remote destinations and definitely would recommend the group to other travelers who are looking for unique, off-the-beaten path experiences with absolutely everything taken care of for you up front!

Rating for tour operator:

Sara planned a wonderful itinerary for us and we had a lovely time! She was also wonderful in responding during the trip when we had questions and was great about follow-up after. Highly recommend!

Experience Travel Group responded to this review on 29 May 2019:

Hi Chelsea

Thank you so much for your review, we're delighted to hear you had a good holiday.

We will look into ways that we can be clearer with the choices and options on the two points you raised. We are always looking to improve so thank you for flagging these up to us.

We look forward to helping you with a future trip.

Kind regards

Nick Clark

Head of Travel

Experience Travel Group by MOSSY, 11 Apr 2019
Holiday Rating:

Wa Ale

A brilliantly organised holiday to a stunning destination

A brilliantly organised holiday to a stunning destination

Rating for tour operator:

EXPERIENCE TRAVEL

Reviewer's images:
Experience Travel Group responded to this review on 11 Apr 2019:

Hi James & Zoe

Your photo's of Wa Ale are absolutely beautiful and I'm very much looking forward to seeing your video footage!

I'm delighted that your stay in the Mergui Archipelago has inspired you to explore the rest of Myanmar - I'm looking forward to working on an itinerary for you.

Best wishes
Holly

Experience Travel Group by Panama hat man, 10 Apr 2019
Holiday Rating:

Sri Lanka with a difference

It all started at Jim's Farm Villas on a spice farm, where the balmy evenings were spent on the terrace enjoying drinks and exchanging tales with the other guests. We climbed the iconic Sigiriya Rock, drank from a king coconut and visited farms where families scratched a living from the land. The next adventure was a seaplane trip to the deep South where we relaxed at the beach for a week at the lovely Villa Mawella, the staff were very friendly ...

It all started at Jim's Farm Villas on a spice farm, where the balmy evenings were spent on the terrace enjoying drinks and exchanging tales with the other guests. We climbed the iconic Sigiriya Rock, drank from a king coconut and visited farms where families scratched a living from the land. The next adventure was a seaplane trip to the deep South where we relaxed at the beach for a week at the lovely Villa Mawella, the staff were very friendly and attentive, practically deserted beach with interesting colourful fishing boats. Quite a drive to our next location, but always interesting along the way, gradually climbing through tea country to the Rainforest Eco Lodge at Sinhajara. Our accommodation was a converted sea container but had every convenience and fantastic views. Went on interesting early morning bird watching walk in rain forest and a hike in the jungle with very knowledgeable guide. Another long drive to final stop in Colombo at Maniumpathy a lovely oasis in such a bustling city, enjoyed a delightful afternoon tea here after a jaunty tuk tuk tour of the city.

Rating for tour operator:

Reliable and fine attention to detail and vast local knowledge of the country and its people

Experience Travel Group responded to this review on 11 Apr 2019:

Hi Melvin & Margaret

Thank you for such a lovely summary of your second visit to Sri Lanka with ETG. It's good to hear that you had just as good a time travelling the country again, yet in a very different way to before.

I'm looking forward to working with you on your next holiday to Vietnam (or maybe Sri Lanka round 3!)

Best wises
Holly

Beach and Wildlife: The Classic by Evista, 10 Apr 2019
Holiday Rating:

everything we wanted

Multi centre trip in Borneo, good variety of city and nature, well organised and got to achieve all we wanted to in our holiday,

Multi centre trip in Borneo, good variety of city and nature, well organised and got to achieve all we wanted to in our holiday,

Rating for tour operator:

Excellnt service, tailored to our requirements, app amazing for on holiday, prompt replies to any queries even with the time difference,

Reviewer's images:
Experience Travel Group responded to this review on 10 Apr 2019:

Dear Karen

We're delighted to hear you had such a great time in Borneo! What a great orangutan picture too, it must have been amazing to be so close!

Hope to hear from you again in the future.

All the best

James & ETG

Experience Travel Group by JKG, 7 Apr 2019
Holiday Rating:

Fabulous

Once in a lifetime experience

Once in a lifetime experience

Rating for tour operator:

Very personal service, the company designed a very bespoke itinerary for us.

Experience Travel Group responded to this review on 08 Apr 2019:

I am delighted you had such a fabulous time in Sri Lanka. Best wishes Sara