AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 828
Good 36
Average 4
Poor 3
Terrible 0
Reviews Submitted: 871
Reviews Accepted: 870
Reviews Rejected: 1
870 reviews
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Bali Explorer by JJ, 14 Oct 2022
Holiday Rating:

Wonderful

Great activities, wonderful guides and great hotels.

Great activities, wonderful guides and great hotels.

Rating for tour operator:

Planned a great holiday and always available to answer questions.

Experience Travel Group responded to this review on 14 Oct 2022:

Hi John

Thank you for your kind words, I am delighted you enjoyed the holiday!

Thanks

Nick

Experience Travel Group by Vern, 11 Oct 2022
Holiday Rating:

An exhilarating and thought provoking experience .

A journey to India to discover my family's connection with Wellington in Tamil Nadu - an emotional discovery facilitated by ETG 's diligent historical guide who successfully researched my family's home and Baptism records .

A journey to India to discover my family's connection with Wellington in Tamil Nadu - an emotional discovery facilitated by ETG 's diligent historical guide who successfully researched my family's home and Baptism records .

Rating for tour operator:

ETG 's diligent attention to detail , its willingness to meet individual needs and requests together with exemplary local knowledge makes for an exceptional holiday experience , for this lone traveller a perfect combination .

Experience Travel Group responded to this review on 12 Oct 2022:

We are all delighted at ETG that you had such an exhilarating time in India and connected with your family history. Thank you for taking the time to feedback Susan, from Sara and the ETG Team

Experience Travel Group by Miss R K 22, 7 Oct 2022
Holiday Rating:

Borneo Experience

An amazing, varied trip in Borneo with every day being different.

An amazing, varied trip in Borneo with every day being different.

Rating for tour operator:

Pre-departure the organisation was great and very well communicated. We were sent an itinerary with contact details of on ground companies which were incorrect so was very difficult to speak to the right people once we had arrived.

Experience Travel Group responded to this review on 06 Nov 2022:

Hi Rachel

We're delighted you had such an amazing honeymoon. Thanks very much for sharing your feedback over the phone too and taking the time. As we discussed we have changed the one number in the phone number that was in-correct - thanks for pointing it out.

All the best and hope to hear from you again soon.

Experience Travel Group by Karianne, 5 Sep 2022
Holiday Rating:

Fantastic stress free fully organized holiday!

A wonderful 2 & a half weeks spent with no worries as all the transfers & itinerary were organized for us. James did an excellent job of fulfilling our wishes for a memorable experience that provided us with just the right mix of excursions & leisure time to get the most out of visiting our destination.

A wonderful 2 & a half weeks spent with no worries as all the transfers & itinerary were organized for us. James did an excellent job of fulfilling our wishes for a memorable experience that provided us with just the right mix of excursions & leisure time to get the most out of visiting our destination.

Rating for tour operator:

James from Experience Travel Group gave us a 5* holiday & was happy to continually reorganize our itinerary until it fulfilled all our requirements.

Experience Travel Group responded to this review on 06 Sep 2022:

Hi Karen

Thank you so much for this lovely review. We're delighted you had such a great time away with the family. All the best to Mary with her new job!

James & The ETG team.

Experience Travel Group by JennyJ, 26 Aug 2022
Holiday Rating:

5 week tour of Vietnam, Cambodia and Bangkok

A family travelling holiday for 2 adults, and 2 teenage boys (16 & 18). Travelling North to South through Vietnam (3 weeks), circular tour round Cambodia (2 weeks - Siem Reap, Battambang, south coast, Phnom Penh), with 2 days at the end in Bangkok. July-Aug 2022.

A family travelling holiday for 2 adults, and 2 teenage boys (16 & 18). Travelling North to South through Vietnam (3 weeks), circular tour round Cambodia (2 weeks - Siem Reap, Battambang, south coast, Phnom Penh), with 2 days at the end in Bangkok. July-Aug 2022.

Rating for tour operator:

ETG was excellent in booking flights, hotels, guides, drivers and activities. They chose high quality hotels and activities, many of which actively work to support community and environmental issues; their tipping policy ensured people were well paid, without us worrying about how much to give; they were very knowledgeable about the countries; their customer service throughout was fantastic. Their efforts to support us to use fewer plastic bottles during the trip is also commendable.

Experience Travel Group responded to this review on 26 Aug 2022:

Hi Jenny

Thanks for this lovely review. Delighted you and the guys had such a fantastic trip. Thanks for taking the time to feedback to us as well. Look forward to hearing from you in the future.

James & The ETG Team

Experience Travel Group by Mr E B 22, 27 Jul 2022
Holiday Rating:

Perfect Honeymoon

ETG provided the perfect honeymoon, travelling around Sri Lanka and then relaxing in the Maldives. We couldn't have asked for a more perfect trip.

ETG provided the perfect honeymoon, travelling around Sri Lanka and then relaxing in the Maldives. We couldn't have asked for a more perfect trip.

Rating for tour operator:

They took onboard every requirement we had for the trip and delivered a truly amazing holiday for us. Couldn't recommend them enough to anyone thinking about booking a trip to Sri Lanka

Experience Travel Group responded to this review on 28 Jul 2022:

Hi Eddy

Delighted you had such a wonderful honeymoon and thanks so much for this lovely review.

All the best and look forward to hearing from you about Borneo!

James & The ETG Team

Experience Travel Group by Jennie, 11 Jul 2022
Holiday Rating:

borneo adventure

jam-packed trip through Sabah and KL, lots of activities hikes and animals

jam-packed trip through Sabah and KL, lots of activities hikes and animals

Rating for tour operator:

Holly made everything so easy for us. She understood what we wanted from the trip and pulled together a really great agenda, rearranging all sorts of logistics to make sure we could fit in everything we wanted to do. Holly also quickly reacted to our flight cancellations and rearranged things as needed without us ever knowing there was a problem! Really great service.

Experience Travel Group responded to this review on 12 Jul 2022:

Hi Jenny & Stephen

What lovely feedback - thanks so much for sharing :) It was a pleasure putting together such an exciting honeymoon for you both, and it's great to hear that it all ran seamlessly. It sounds like your guide at Danum Valley, Ali, really made your time here special, which is excellent to hear.

Hoping we can help you with another holiday to Asia in the future.
Holly

Sri Lanka Laid Back - Deluxe by David99, 7 May 2022
Holiday Rating:

Outstanding trip to Sri Lanka after a few years without travelling

We stayed in four different hotels and a glam-camp, in southern Sri Lanka, Despite the country's current problems we were made very welcome and saw amazing places and wildlife

We stayed in four different hotels and a glam-camp, in southern Sri Lanka, Despite the country's current problems we were made very welcome and saw amazing places and wildlife

Rating for tour operator:

This was our sixth holiday with Experience Service is excellent.. In some ways it was challenging because of the changing rules on Covid, and the risk assessment for travel. But they were reassuring, and making sure we were comfortable with travel

Experience Travel Group responded to this review on 08 May 2022:

Hi David

I am so glad to hear you had another great holiday! Thushni said she had a great evening with you in Colombo and I know it means a lot to the locals for people like you to be continuing to travel.

Thank you for being such a loyal supporter of ETG.

Regards

Nick

Experience Travel Group by Soot, 25 Apr 2022
Holiday Rating:

Tailored flexible travel experience

4 week tour of northern India.

4 week tour of northern India.

Rating for tour operator:

Great support from the ETG consultant, who had personal knowledge of the region, in working with us to devise a personalised tour He maintained regular supportive contact throughout the 2 year rescheduling because of Covid travel restrictions and was happy to suggest edits to the schedule up to the day of departure. Tours and local in country tour staff were all of a very high standard..

Experience Travel Group responded to this review on 09 May 2022:

Dear Marita,

Delighted you had such a great time on your first visit to India. Thanks for all your feedback and look forward to hearing from you for a return trip to the country.

All the best,

James & ETG

Experience Travel Group by Coppins, 25 Apr 2022
Holiday Rating:

Amazing!

Visited Sri Lanka and The Maldives

Visited Sri Lanka and The Maldives

Rating for tour operator:

Experience travel very good at hitting our requirements.

Experience Travel Group responded to this review on 25 Apr 2022:

Dear Becky,

So pleased we were able to hit the right notes with you. Very much appreciate your taking the time to write this review. We'd love it if you could recommend us to any friends and family who love travelling, and we look forward to hearing from you again in the future.

All the best,

TEam ETG