AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 828
Good 36
Average 4
Poor 3
Terrible 0
Reviews Submitted: 871
Reviews Accepted: 870
Reviews Rejected: 1
870 reviews
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Sri Lankan Family Adventure by AliB, 15 Apr 2023
Holiday Rating:

Awesome from the first conversation with ETG to saying goodbye to our guide

A mum and 17 year old son holidaying together isn’t always easy. ETG built a great itinerary and sent the best guide we could have wished for

A mum and 17 year old son holidaying together isn’t always easy. ETG built a great itinerary and sent the best guide we could have wished for

Rating for tour operator:

ETG. The absolute best

Experience Travel Group responded to this review on 18 Apr 2023:

Hey Ali

Thanks ever so much for your lovely review.

I'm so so pleased that you and Brady had such a lovely time travelling around Sri Lanka (and that Sudarshan looked after you so well!)

Best wishes
Holly

Experience Travel Group by Maggatha, 2 Apr 2023
Holiday Rating:

India in all its glory.

A new experience - different culture, lovely people, wonderful sights. We were never bored and ETG had featured in time to rest also. We will return to this amazing country.

A new experience - different culture, lovely people, wonderful sights. We were never bored and ETG had featured in time to rest also. We will return to this amazing country.

Rating for tour operator:

ETG were excellent from the start ascertaining what our needs were and how we liked to spend our holidays. They then tailor made a wonderful trip for us which did not disappoint at all. They were there when we had a problem which was solved immediately to our satisfaction. we would use them again.

Experience Travel Group responded to this review on 21 Apr 2023:

I am delighted you fell in love with India and enjoyed the pace and experiences we suggested! We look forward to organising your next travels there!
Sara & the ETG Team

Experience Travel Group by Zola, 31 Mar 2023
Holiday Rating:

Fabulous Stress free Sri Lankan Holiday

I cannot praise ETG more highly for a fabulous 2 week trip to Sri Lanka. The organisation in Sri Lanka was seamless, we were incredibly well looked after by on the ground ETG staff and our chauffeur/driver was excellent, knowledgeable, informative and helpful. We got a real feel for the country, every hotel we stayed in gave us a truly memorable stay, the hotels also praised ETG very highly. Train ride, tea plantations, birdwatching, relaxing ...

I cannot praise ETG more highly for a fabulous 2 week trip to Sri Lanka. The organisation in Sri Lanka was seamless, we were incredibly well looked after by on the ground ETG staff and our chauffeur/driver was excellent, knowledgeable, informative and helpful. We got a real feel for the country, every hotel we stayed in gave us a truly memorable stay, the hotels also praised ETG very highly. Train ride, tea plantations, birdwatching, relaxing on coast, elephants...so many experiences but all at a perfect pace.

Rating for tour operator:

From the moment we contacted ETG they listened to what we wanted to do and guided us in the planning, their best advice was to not to cram in too much in the two weeks and to stay 3 nights in each place , they were so right. The excursions we took at each stop off worked seamlessly. ETG staff on the ground in Sri Lanka must also be highly praised for their efficiency and thoughtfulness

Experience Travel Group responded to this review on 01 Apr 2023:

Wow! So pleased to get such warm and wonderful feedback. We do think that three nights at most locations is important to give you breathing space to have your own experience of the country.
Thank you for your kind comments about our staff on the ground too - we will be sure to pass them on.

We looking forward to planning another trip in the future. Please do recommend us.
All the best,

Team ETG

Experience Travel Group by Nearly didn’t make it , 27 Mar 2023
Holiday Rating:

Cambodia & Vietnam excellent

Really well organised by Holly, did everything she could to make the trip one of a lifetime

Really well organised by Holly, did everything she could to make the trip one of a lifetime

Rating for tour operator:

Very helpful & her customer service skills were exceptional

Experience Travel Group responded to this review on 03 Apr 2023:

Hi Bob

Thanks so much for your lovely review - I'm so pleased we were able to get you back to this part of the world again!

Best
Holly

Experience Travel Group by Susan , 26 Mar 2023
Holiday Rating:

Wonderful trip to Sri Lanka

A private guided tour around the main sites in Sri Lanka. We visited Colombo, the Cultural Triangle, Kandy, the Hill Country, Yala National Park and Galle. There are too many highlights to mention here but these stand out: seeing 3 leopards in Yala National Park, climbing Sigiriya, being taken by tuktuk to lunch in a rural farm, the train ride in the Hill Country, seeing wild elephants crossing the road in front of us and all those wild peacocks ...

A private guided tour around the main sites in Sri Lanka. We visited Colombo, the Cultural Triangle, Kandy, the Hill Country, Yala National Park and Galle. There are too many highlights to mention here but these stand out: seeing 3 leopards in Yala National Park, climbing Sigiriya, being taken by tuktuk to lunch in a rural farm, the train ride in the Hill Country, seeing wild elephants crossing the road in front of us and all those wild peacocks everywhere.

Rating for tour operator:

Experience Travel Group are absolutely excellent. They discuss the itinerary with clients and are very helpful. We were first supposed to be taking this holiday in March 2019 but it was postponed four times because of bombs, covid, riots etc. ETG were extremely patient over this and happily re-arranged the trip for us. We were so glad we finally got there and had such a well-organised and interesting trip. Very many thanks to them

Experience Travel Group responded to this review on 27 Mar 2023:

Hi Susan & Martin

I am so pleased you were able to finally get away on this holiday - it was a long time coming..! Delighted it was worth the wait, it sounds like you had a fabulous time.
Looking forward to helping you plan your next trip - hopefully you won't have to wait so long this time..!

Holly & the ETG team

Experience Travel Group by StephenJ, 22 Mar 2023
Holiday Rating:

A stunning three week tour of Sri Lanka

We have been wanting to visit Sri Lanka for a longtime and approached Experience Travel who put together a stunning tour for us having taken to time to fully understand what we were seeking to achieve. We fully explored the country, learned an awful lot and had fabulous experiences everyday. This to one of the best holidays we have ever had

We have been wanting to visit Sri Lanka for a longtime and approached Experience Travel who put together a stunning tour for us having taken to time to fully understand what we were seeking to achieve. We fully explored the country, learned an awful lot and had fabulous experiences everyday. This to one of the best holidays we have ever had

Rating for tour operator:

Professional and took the time to really get to know us and what we were seeking to achieve. They delivered in spades!

Experience Travel Group responded to this review on 20 Apr 2023:

Dear Stephen, thank you for your wonderful review - it was such a pleasure working together.

I look forward to planning round 2!

Lola

Cambodia and Vietnam Classic by AJF, 13 Mar 2023
Holiday Rating:

Fabulous

Travelled to Cambodia and Vietnam with ETG.

Travelled to Cambodia and Vietnam with ETG.

Rating for tour operator:

ETG were very good specifically Chione our travel advisor who was very helpful, informative and listened to what we wanted to experience while were on our holiday.

Experience Travel Group responded to this review on 18 Apr 2023:

Hi Andy,

Thank you for your review, I'm so pleased that you had a good holiday. Looking forward to helping you on your next adventure!

Thanks,

Chione

Essential Sri Lanka - Deluxe by sallyblue, 12 Mar 2023
Holiday Rating:

a wonderful Sri Lankan holiday

Stayed in 7 unique luxury hotels taking us to parts of Sri Lanka we hadn't visited before- the North, East Coast and Hill Country, Excellent guide /driver and great experiences.

Stayed in 7 unique luxury hotels taking us to parts of Sri Lanka we hadn't visited before- the North, East Coast and Hill Country, Excellent guide /driver and great experiences.

Rating for tour operator:

Experience Travel Group -A small specialist company proving excellent value and unique experiences

Experience Travel Group responded to this review on 14 Mar 2023:

Hi Sally,

thanks so much for your kind words and lovely feedback. I am so pleased you had such a good holiday.

Team ETG

Experience Travel Group by Lou & Fred, 12 Mar 2023
Holiday Rating:

Off the beaten track with Experience Travel Group

We had the trip of a lifetime to Thailand.

We had the trip of a lifetime to Thailand.

Rating for tour operator:

They planned the perfect itinerary -with unique experiences hand picked just for us.

Experience Travel Group responded to this review on 13 Mar 2023:

I am delighted that you had wonderful travels in Thailand!

Experience Travel Group responded to this review on 13 Mar 2023:

Fantastic that you enjoyed all the immersive experiences and got so much out of your holiday in Thailand. I look forward to helping you plan your next holiday with ETG!
Best wishes from Sara and the ETG team

Undiscovered Northern Kerala by Deekay, 11 Mar 2023
Holiday Rating:

Amazing trip in Kerala

Our trip was delayed twice. We were delighted to get to India, and see the country and taste wonderful food.

Our trip was delayed twice. We were delighted to get to India, and see the country and taste wonderful food.

Rating for tour operator:

We have used Experience several times before, and find they plan great trips in consultation with us. The hotels are often quirky, but great quality. They factor in a few special experiences.

Experience Travel Group responded to this review on 22 Mar 2023:

Hi David

Thank you so much for your review; it is great to hear that we still deliver for you after all these years! I look forward to helping you plan the next adventure.

Thanks

Nick