AITO: The Association of Independent Tour Operators
Cachet Travel

Cachet Travel Traveller Reviews

Reviews of Cachet Travel

Overall Company Rating
98%
Excellent 54
Good 1
Average 2
Poor 0
Terrible 0
Reviews Submitted: 57
Reviews Accepted: 57
Reviews Rejected: 0
57 reviews
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Cachet Travel by Happy Traveller, N. Wales, 7 Jul 2014
Holiday Rating:

Wonderful exploration of Crete

Three centre, two week, self catering holiday on Crete with car hire included.

Three centre, two week, self catering holiday on Crete with car hire included.

Rating for tour operator:

Just back from a three centre, two week holiday on Crete. This was all extremely well organised by Cachet Travel from the initial assistance with choice of areas on Crete before booking to the excellent, detailed information about each area which we received when we arrived. All the accommodation was exactly what we expected and all very clean, well maintained and peaceful. Everyone we dealt with at the Company had detailed knowledge of the island and an obvious love and enthusiasm for what they do. Wouldn't hesitate to travel with them again.

Cachet Travel responded to this review on 07 Jul 2014:

Thank you so much for your kind comments; we are delighted that your tailor-made holiday to Crete fully lived up to your expectations, and hope to be able to assist with your travel plans on another occasion in the not-too-distant future!

Cachet Travel by AL, 12 Mar 2014
Holiday Rating:

A perfect introduction to the Canary Islands

It's a bit pretentious but we had got tired of winter holidays in the Caribbean and, in search of sunshine closer to home, we thought we would give the Canaries a try. But which island? That's where Cachet Travel came in. We got in touch and they asked what we looked for in a holiday and what sort of hotels we liked to stay in, and then came back with a wonderful summary of the pros and cons of each island; after discussion, a full itinerary ...

It's a bit pretentious but we had got tired of winter holidays in the Caribbean and, in search of sunshine closer to home, we thought we would give the Canaries a try. But which island? That's where Cachet Travel came in. We got in touch and they asked what we looked for in a holiday and what sort of hotels we liked to stay in, and then came back with a wonderful summary of the pros and cons of each island; after discussion, a full itinerary was put together and costed. We're not long back from a six week, three island, adventure; all Cachet's arrangements for hotel bookings, inter-island flights, transfers etc worked perfectly and we had not a moments anxiety about anything. Five star service!

Rating for tour operator:

SPIKE - Sympathetic, patient, interested, knowlegeable and efficient !

Cachet Travel by June, 20 Feb 2014
Holiday Rating:

smoothly planned and delivered

At Residential el Conde, Valle Gran Re, La Gomera Relaxing sunshine holiday, not a tourist trap, nice apartment, all conveniences nearby. Wonderful excursion whalewatching (no whales but lots of dolphins)

At Residential el Conde, Valle Gran Re, La Gomera Relaxing sunshine holiday, not a tourist trap, nice apartment, all conveniences nearby. Wonderful excursion whalewatching (no whales but lots of dolphins)

Rating for tour operator:

Great to be able to talk to a real person who knows all about the place and can give good, detailed, information and advice. We really appreciate the transfer arrangements. Small problem on arrival (wrong apartment) was immediately attended to and sorted out

Cachet Travel by Happy Pete, 2 Jan 2014
Holiday Rating:

Satisfaction exemplified!

I sought the Company's assistance to provide a Seven day Christmas break in the Canary Islands. They selected the Hotel Lancelote, Arricife, Lanzarote. Arrangements were made without any complications whatsoever and all information and documentation provided without delay or complication. From start to finish I was confident that our needs would be fully satisfied and they were. The hotel was excellent in every respect, food, accommodation ...

I sought the Company's assistance to provide a Seven day Christmas break in the Canary Islands. They selected the Hotel Lancelote, Arricife, Lanzarote. Arrangements were made without any complications whatsoever and all information and documentation provided without delay or complication. From start to finish I was confident that our needs would be fully satisfied and they were. The hotel was excellent in every respect, food, accommodation and flexibity and attitude of staff. Examination of on-site alternatives showed very quickly that we had chosen the correct location, far preferable to other places on the island. I will endeavour to use this company again not least of all for peace of mind from start to finish. This was an excellent break.

Rating for tour operator:

They met my every need and showed interest and concern throughout the deal.

Cachet Travel by Silver surfers, 19 Nov 2013
Holiday Rating:

PERFECT HOTEL, WEATHER & LOCATION

Tenerife - Puerto de la Cruz - Hotel Vallemar - 5-12 November The 4 star Hotel is in an enviable position, very close to the sea, with a fabulous restaurant serving a wide range of international and local food. The service is professional-first class and all the staff very helpful and friendly. We enjoyed a perfect week relaxing, resting and reading with lovely warm and sunny weather. This has 'recharged our batteries' ready for Christmas ...

Tenerife - Puerto de la Cruz - Hotel Vallemar - 5-12 November The 4 star Hotel is in an enviable position, very close to the sea, with a fabulous restaurant serving a wide range of international and local food. The service is professional-first class and all the staff very helpful and friendly. We enjoyed a perfect week relaxing, resting and reading with lovely warm and sunny weather. This has 'recharged our batteries' ready for Christmas and the New Year, when we shall return for more R&R - can't wait.

Rating for tour operator:

Cachet-Travel were most helpful in every respect, very knowledgeable with lots of useful suggestions. Nothing was too much trouble and everything was dealt with in a speedy and efficient manner. We shall use them again and have already recommended them to some friends.

Cachet Travel responded to this review on 19 Nov 2013:

Thank you so much for your feedback; we are delighted that the Hotel Vallemar turned out to be the right choice for you and that the holiday was such a success. We hope to be able to help again with your future holiday plans!

Cachet Travel by dawn, 8 Oct 2013
Holiday Rating:

relaxing

provided just what we were looking for, good hotels especially the Mandarin which provided excellent food as well.

provided just what we were looking for, good hotels especially the Mandarin which provided excellent food as well.

Rating for tour operator:

All information and bookings went to plan

Mandarin & Mango Boutique Hotels by Rejuvinated from Surrey, 1 Sep 2013
Holiday Rating:

A restful holiday to recharge batteries in beautiful surroundings

Two weeks at the Mandarin Boutique hotel with 2 teenagers. The accommodation was luxurious, comfortable, clean and filled with interesting artefacts. Every detail has been thought about for example kettles in the rooms, to pool towels, shady places to sit and relax and comfortable sun loungers (not the cheap plastic rigid variety!) Somebody has really thought about this place in detail and it doesn't go unnoticed by clients. Even excursions ...

Two weeks at the Mandarin Boutique hotel with 2 teenagers. The accommodation was luxurious, comfortable, clean and filled with interesting artefacts. Every detail has been thought about for example kettles in the rooms, to pool towels, shady places to sit and relax and comfortable sun loungers (not the cheap plastic rigid variety!) Somebody has really thought about this place in detail and it doesn't go unnoticed by clients. Even excursions and holistic therapies are offered. The staff are really sweet and kind and although they don't speak English they manage to convey kindness and warmth. Nothing is too much trouble at the Mandarin. Above all it was a feast for the senses: breathtaking views and interiors, a garden filled with scented jasmine and groaning with grapes, just the sound of crickets not tacky piped music, lovely pool and jacuzzi for gentle exercise and delicious home-cooking with local produce (much of it organic). I am very fussy and I found it difficult to find fault with this place (apart from the mosquitoes in the evening!!) What you don't feel at the Mandarin is processed like a commodity through a corporate hotel chain - you feel like a human!

Rating for tour operator:

Cachet Travel were professional and helpful. They answered all our questions promptly and were efficient in getting all our documents to us. There were no hiccups in our travel due to Cachet. We would recommend them and would travel with them again.

Cachet Travel responded to this review on 02 Sep 2013:

Thank you so much for your kind feedback. We are delighted that you enjoyed your stay at Mandarin, and look forward to assisting you again with any future travel plans!