AITO: The Association of Independent Tour Operators
Cachet Travel

Cachet Travel Traveller Reviews

Reviews of Cachet Travel

Overall Company Rating
98%
Excellent 58
Good 1
Average 2
Poor 0
Terrible 0
Reviews Submitted: 61
Reviews Accepted: 61
Reviews Rejected: 0
61 reviews
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Cachet Travel by Pippa, 4 Oct 2015
Holiday Rating:

Simply Relaxing and Rejuvenating

We went to Kalkan and stayed in a boutique hotel. It is simple and that is what we like. It's clean and fresh. The breakfasts are simple and well laid out each morning. The swimming pool is a good size and there is room for all around the pool. There are plenty of activities if you want. We just wander around and soak up the atmosphere and chat to the locals who are very friendly. There are plenty of restaurants to choose from with beautiful ...

We went to Kalkan and stayed in a boutique hotel. It is simple and that is what we like. It's clean and fresh. The breakfasts are simple and well laid out each morning. The swimming pool is a good size and there is room for all around the pool. There are plenty of activities if you want. We just wander around and soak up the atmosphere and chat to the locals who are very friendly. There are plenty of restaurants to choose from with beautiful roof top terraces. It's a lovely place to unwind from a busy life back in the UK.

Rating for tour operator:

We have used Cachet for a number of years and they are very professional and live up to our expectations.

Cachet Travel responded to this review on 09 Oct 2015:

Thank you for your kind feedback. We are delighted that you once again enjoyed your holiday in Kalkan with us.

Princess Tia Studios, Samos by Pub, 13 Aug 2015
Holiday Rating:

Perfect stay with Princess Tia in Samos in an unspoilt location where it is genuinely quiet.

An apartment in a quiet village by the sea with a pool and a few good value tavernas within walking distance. The hospitality and helpfulness was superb. The rooms were meticulously maintained and nothing was too much trouble.

An apartment in a quiet village by the sea with a pool and a few good value tavernas within walking distance. The hospitality and helpfulness was superb. The rooms were meticulously maintained and nothing was too much trouble.

Rating for tour operator:

Cachet delivered exactly the promise they made, having totally understood the brief given to them and offered a truly remarkable venue which met our exacting requirements.

Cachet Travel responded to this review on 13 Aug 2015:

We are delighted that your holiday at Princess Tia was such a success and hope to be able to welcome your family back there in 2016!

Cachet Travel by maisie, 29 Apr 2015
Holiday Rating:

Accommodation brilliant 1st week, appalling 2nd week

First week at Karfas, Chios in beachside accommodation was very good, clean and quiet. The second week we had booked was at a house in Mesta. When we arrived the house had not been cleaned, the mattress and pillows were disgusting, the shower tray was disgusting and there was only 1 blanket for bedding. After 1 very uncomfortable night we contacted the local rep who agreed to move us - and managed to get us back into the same place in Karfas...

First week at Karfas, Chios in beachside accommodation was very good, clean and quiet. The second week we had booked was at a house in Mesta. When we arrived the house had not been cleaned, the mattress and pillows were disgusting, the shower tray was disgusting and there was only 1 blanket for bedding. After 1 very uncomfortable night we contacted the local rep who agreed to move us - and managed to get us back into the same place in Karfas. So overall disappointed that we had these problems and lost 2 days of our holiday moving,

Rating for tour operator:

Local agent was very helpful when I contacted him with the problems, however having been back a week I have heard nothing from Cachet Travel in terms of apologies etc - and the holiday was not cheap.

Cachet Travel responded to this review on 16 Jun 2015:

We are very sorry that your second accommodation had not been adequately prepared for the start of the summer season and we apologise for any disappointment and inconvenience that this caused you. We are pleased that our local agent was able to resolve the issue swiftly by arranging for you to move back to the preferred accommodation in Karfas.

Cachet Travel responded to this review on 16 Jun 2015:

As we were under the impression that the issue had been resolved locally and had been advised by our local agent that you would contact us on your return with more details, we were waiting to hear from you, so please accept our apologies for not being more proactive in contacting you. I hope that our subsequent exchange of emails has helped to explain the situation and that, in spite of the disappointment with your brief stay in Mesta, you will have fond memories of your holiday on Chios.

Cachet Travel by LondonLouise, 26 Jul 2014
Holiday Rating:

Peaceful time in North Tenerife

Spent two weeks in a lovely romantic cottage half way up a mountain in North Tenerife with stunning view of Mt Teide. Close to beautiful pine forests in vineyards and countryside. Many places to visit - the national park of Teide, unmissable, take the cable car to the top and walk in the moonscapes around, black sand beaches with dramatic cliffs, the northern Anaga mountain area and many towns of interest.

Spent two weeks in a lovely romantic cottage half way up a mountain in North Tenerife with stunning view of Mt Teide. Close to beautiful pine forests in vineyards and countryside. Many places to visit - the national park of Teide, unmissable, take the cable car to the top and walk in the moonscapes around, black sand beaches with dramatic cliffs, the northern Anaga mountain area and many towns of interest.

Rating for tour operator:

We have used Cachet Travel several times and would recommend them. The places they feature are always of a good standard. The company is always reliable and helpful.

Cachet Travel responded to this review on 28 Jul 2014:

Thank you for your kind feedback. We are delighted that your holiday in Tenerife lived up to the standards of your previous Cachet Travel holidays in Greece!

Cachet Travel by Happy Traveller, N. Wales, 7 Jul 2014
Holiday Rating:

Wonderful exploration of Crete

Three centre, two week, self catering holiday on Crete with car hire included.

Three centre, two week, self catering holiday on Crete with car hire included.

Rating for tour operator:

Just back from a three centre, two week holiday on Crete. This was all extremely well organised by Cachet Travel from the initial assistance with choice of areas on Crete before booking to the excellent, detailed information about each area which we received when we arrived. All the accommodation was exactly what we expected and all very clean, well maintained and peaceful. Everyone we dealt with at the Company had detailed knowledge of the island and an obvious love and enthusiasm for what they do. Wouldn't hesitate to travel with them again.

Cachet Travel responded to this review on 07 Jul 2014:

Thank you so much for your kind comments; we are delighted that your tailor-made holiday to Crete fully lived up to your expectations, and hope to be able to assist with your travel plans on another occasion in the not-too-distant future!

Cachet Travel by AL, 12 Mar 2014
Holiday Rating:

A perfect introduction to the Canary Islands

It's a bit pretentious but we had got tired of winter holidays in the Caribbean and, in search of sunshine closer to home, we thought we would give the Canaries a try. But which island? That's where Cachet Travel came in. We got in touch and they asked what we looked for in a holiday and what sort of hotels we liked to stay in, and then came back with a wonderful summary of the pros and cons of each island; after discussion, a full itinerary ...

It's a bit pretentious but we had got tired of winter holidays in the Caribbean and, in search of sunshine closer to home, we thought we would give the Canaries a try. But which island? That's where Cachet Travel came in. We got in touch and they asked what we looked for in a holiday and what sort of hotels we liked to stay in, and then came back with a wonderful summary of the pros and cons of each island; after discussion, a full itinerary was put together and costed. We're not long back from a six week, three island, adventure; all Cachet's arrangements for hotel bookings, inter-island flights, transfers etc worked perfectly and we had not a moments anxiety about anything. Five star service!

Rating for tour operator:

SPIKE - Sympathetic, patient, interested, knowlegeable and efficient !

Cachet Travel by June, 20 Feb 2014
Holiday Rating:

smoothly planned and delivered

At Residential el Conde, Valle Gran Re, La Gomera Relaxing sunshine holiday, not a tourist trap, nice apartment, all conveniences nearby. Wonderful excursion whalewatching (no whales but lots of dolphins)

At Residential el Conde, Valle Gran Re, La Gomera Relaxing sunshine holiday, not a tourist trap, nice apartment, all conveniences nearby. Wonderful excursion whalewatching (no whales but lots of dolphins)

Rating for tour operator:

Great to be able to talk to a real person who knows all about the place and can give good, detailed, information and advice. We really appreciate the transfer arrangements. Small problem on arrival (wrong apartment) was immediately attended to and sorted out

Cachet Travel by Happy Pete, 2 Jan 2014
Holiday Rating:

Satisfaction exemplified!

I sought the Company's assistance to provide a Seven day Christmas break in the Canary Islands. They selected the Hotel Lancelote, Arricife, Lanzarote. Arrangements were made without any complications whatsoever and all information and documentation provided without delay or complication. From start to finish I was confident that our needs would be fully satisfied and they were. The hotel was excellent in every respect, food, accommodation ...

I sought the Company's assistance to provide a Seven day Christmas break in the Canary Islands. They selected the Hotel Lancelote, Arricife, Lanzarote. Arrangements were made without any complications whatsoever and all information and documentation provided without delay or complication. From start to finish I was confident that our needs would be fully satisfied and they were. The hotel was excellent in every respect, food, accommodation and flexibity and attitude of staff. Examination of on-site alternatives showed very quickly that we had chosen the correct location, far preferable to other places on the island. I will endeavour to use this company again not least of all for peace of mind from start to finish. This was an excellent break.

Rating for tour operator:

They met my every need and showed interest and concern throughout the deal.

Cachet Travel by Silver surfers, 19 Nov 2013
Holiday Rating:

PERFECT HOTEL, WEATHER & LOCATION

Tenerife - Puerto de la Cruz - Hotel Vallemar - 5-12 November The 4 star Hotel is in an enviable position, very close to the sea, with a fabulous restaurant serving a wide range of international and local food. The service is professional-first class and all the staff very helpful and friendly. We enjoyed a perfect week relaxing, resting and reading with lovely warm and sunny weather. This has 'recharged our batteries' ready for Christmas ...

Tenerife - Puerto de la Cruz - Hotel Vallemar - 5-12 November The 4 star Hotel is in an enviable position, very close to the sea, with a fabulous restaurant serving a wide range of international and local food. The service is professional-first class and all the staff very helpful and friendly. We enjoyed a perfect week relaxing, resting and reading with lovely warm and sunny weather. This has 'recharged our batteries' ready for Christmas and the New Year, when we shall return for more R&R - can't wait.

Rating for tour operator:

Cachet-Travel were most helpful in every respect, very knowledgeable with lots of useful suggestions. Nothing was too much trouble and everything was dealt with in a speedy and efficient manner. We shall use them again and have already recommended them to some friends.

Cachet Travel responded to this review on 19 Nov 2013:

Thank you so much for your feedback; we are delighted that the Hotel Vallemar turned out to be the right choice for you and that the holiday was such a success. We hope to be able to help again with your future holiday plans!

Cachet Travel by dawn, 8 Oct 2013
Holiday Rating:

relaxing

provided just what we were looking for, good hotels especially the Mandarin which provided excellent food as well.

provided just what we were looking for, good hotels especially the Mandarin which provided excellent food as well.

Rating for tour operator:

All information and bookings went to plan