AITO: The Association of Independent Tour Operators
Cachet Travel

Cachet Travel Traveller Reviews

Reviews of Cachet Travel

Overall Company Rating
98%
Excellent 54
Good 1
Average 2
Poor 0
Terrible 0
Reviews Submitted: 57
Reviews Accepted: 57
Reviews Rejected: 0
57 reviews
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Cachet Travel by Happy client, 24 Oct 2016
Holiday Rating:

casa del Embajador Lanzarote, the perfect holiday

From start to finish everything went to plan. Excellent greeting at airport, efficient transfers and a wonderful b and b. Views perfect, breakfasts delicious, room and gardens tranquil. Position central and convenient. Highly recommended

From start to finish everything went to plan. Excellent greeting at airport, efficient transfers and a wonderful b and b. Views perfect, breakfasts delicious, room and gardens tranquil. Position central and convenient. Highly recommended

Rating for tour operator:

All arrangements went to plan and agent very friendly. transfers excellent and on ti,e

Cachet Travel responded to this review on 24 Oct 2016:

Thank you for your kind comments. We are delighted that you once again enjoyed your stay at the Casa del Embajador and that all the arrangements ran smoothly. We hope to welcome you back again next year!

Pendamodi Villas, Crete by El Greco, 19 Oct 2016
Holiday Rating:

First class service from start to finish

We were a group of friends who rented two villas in Pendamodi on Crete. Car hire was included. The location was great, in a very small village and with superb views. Each villa was beautifully furnished and had its own pool. Great walking in the area and Knossos was an easy drive.

We were a group of friends who rented two villas in Pendamodi on Crete. Car hire was included. The location was great, in a very small village and with superb views. Each villa was beautifully furnished and had its own pool. Great walking in the area and Knossos was an easy drive.

Rating for tour operator:

Every aspect was excellent - very helpful rep at the airport, free upgrade of hire car, very clean, well furnished villa, generous welcome pack, lovely owner on hand

Cachet Travel responded to this review on 19 Oct 2016:

Thank you very much for your feedback. We are very pleased to hear that you enjoyed Villas Eleftheria and Kalithea and the lovely area in which they are situated, as well as Cachet Travel's service. We'll pass on your kind words to Jocelyne.

Cachet Travel by stgeorge, 3 Oct 2016
Holiday Rating:

Incredibly classy, quiet and excellent value for money - without Cachet Travel we would not have enjoyed the trip to Lanzarote as much!

Casa de Hilario on Lanzarote is the best place for a quiet luxury holiday ( Bed and Amazing classy and stylish, five star (in our humble opinion) Guesthouse (Bed and Breakfast)in a select house with a very small pool (despite being told to take towels we were provided with them...little annoying when luggage space precious with budget airlines) and exceptionally well behaved clientele. Not for families but for those who like the ...

Casa de Hilario on Lanzarote is the best place for a quiet luxury holiday ( Bed and Amazing classy and stylish, five star (in our humble opinion) Guesthouse (Bed and Breakfast)in a select house with a very small pool (despite being told to take towels we were provided with them...little annoying when luggage space precious with budget airlines) and exceptionally well behaved clientele. Not for families but for those who like the good things in life and a luxury breakfast on the terrace and quiet corners to relax and unwind. Service and care outstanding and room great. (Pity no air conditioning though and we had to go and buy a fan...only for owner to present one a few hours later !) Superb standards and the added advantage of being met at airport, taken to car, then lead to the Casa by the representative. Location on island ideal and away from dreadful coastal developments and crowds. Without this outstanding property and the care shown by Cachet Travel the trip would have been a disaster! Thank you so much Cachet Travel...now please expand your European holiday areas to include Mallorca, Corsica etc. for us, the discerning tourist! Would Definitely use you again and highly recommend you for those who want quality and high standards, away from the noise and crowds. How refreshing that a Company like you still exists these days...and does not charge the earth !

Rating for tour operator:

Caring, efficient and full of surprises...e.g. we didn't realise that we would be taken to our car at the airport and then lead to our hotel by the representative. They made a call later in the week to check all was OK. What standards! Based on our experience we can trust Cachet travel.

Cachet Travel responded to this review on 03 Oct 2016:

Thank you for your kind feedback. We're delighted to hear that the holiday was such a success and hope to be able to assist with your travel plans again some time soon.

Cachet Travel by Mrs S C 16, 16 Jun 2016
Holiday Rating:

Beach holiday

Excellent location and self-catering accommodation in Buganvilla apartments in San Agustin, Gran Canaria

Excellent location and self-catering accommodation in Buganvilla apartments in San Agustin, Gran Canaria

Rating for tour operator:

We travelled independently. Local rep was very helpful.

Cachet Travel responded to this review on 17 Jun 2016:

Thank you for your feedback. We are delighted that you rated the Buganvilla Apartments as excellent and that their convenient location and the help of our local representative enabled you to explore the island independently.

Mandarin & Mango Boutique Hotels by Jools , 17 May 2016
Holiday Rating:

Turkish delight!

Much as I would like to keep the wonderful Mandarin and Mango hotels in Turkey a secret haven for my own personal use, I owe it to Cachet Travel to comment on our wonderful holiday experience in this delightful area. This gem of a hotel located in a peaceful hamlet surrounded by woodland and meadows is ideal for total relaxation with the option of good walking if you feel so inclined. The accommodation is superb, the traditional Turkish ...

Much as I would like to keep the wonderful Mandarin and Mango hotels in Turkey a secret haven for my own personal use, I owe it to Cachet Travel to comment on our wonderful holiday experience in this delightful area. This gem of a hotel located in a peaceful hamlet surrounded by woodland and meadows is ideal for total relaxation with the option of good walking if you feel so inclined. The accommodation is superb, the traditional Turkish food exceptional and the staff very welcoming and friendly. We shall certainly be using Cachet Travel again and in particular returning to Turkey.

Rating for tour operator:

Efficient, knowledgable and friendly service.

Cachet Travel responded to this review on 18 May 2016:

Thank you so much for your kind words; we certainly hope to be able to welcome you back to Mandarin & Mango before too long!

La Graciosa/Vista Mar Apartments by rumblestrips, 17 May 2016
Holiday Rating:

Relaxing, gentle location with excellent facilities on a small island

La Graciosa, off Lanzarote. Apartment on harbour, excellent views, superb restaurants/cafes/bakery. Beautiful beaches, walking, weather ideal. Second visit and will go again - ideal to get away from it all with no crowds.

La Graciosa, off Lanzarote. Apartment on harbour, excellent views, superb restaurants/cafes/bakery. Beautiful beaches, walking, weather ideal. Second visit and will go again - ideal to get away from it all with no crowds.

Rating for tour operator:

All about experience cannot be faulted as they researched anything further asked about. One big no-no is the airline used Thomson (737), last time it was much better - EasyJet. Thomson is too cramped and even staff find working arrangements difficult. Poor.

Cachet Travel responded to this review on 17 May 2016:

Many thanks for your feedback. We are delighted that your second holiday on La Graciosa was just as relaxing as your first visit.

Cachet Travel responded to this review on 17 May 2016:

Whilst we are pleased that you rated your holiday as excellent overall, we are sorry that on this occasion you found the flights too cramped. For future bookings, please bear in mind that that we tailor-make all our holidays, so whilst the choice of airline may to some extent be depending on availability and suitability of schedules, as long as you let us know your airline preference at the time of booking we will do our best to take this into account.

La Graciosa/Vista Mar Apartments by David, 18 Apr 2016
Holiday Rating:

Great relaxing break

A week self-catering on La Graciosa - Vista Mar apartment. All the travel arrangements including connections and ferries went like clockwork. The accommodation was clean, spacious and well equipped. Plenty of exercise walking to a string of unspoiled beaches. Unless you fish or dive all you can do is chill. We don't fish or dive so it suited us perfectly. Friendly locals, a selection of places to eat and drink. Very good quality food at great ...

A week self-catering on La Graciosa - Vista Mar apartment. All the travel arrangements including connections and ferries went like clockwork. The accommodation was clean, spacious and well equipped. Plenty of exercise walking to a string of unspoiled beaches. Unless you fish or dive all you can do is chill. We don't fish or dive so it suited us perfectly. Friendly locals, a selection of places to eat and drink. Very good quality food at great prices. There's couple of supermarkets, a good bakery which also has great ice-cream and a bank with an ATM.

Rating for tour operator:

Efficient, knowledgeable and friendly. Good communication and accurate descriptions. The whole trip was hassle free.

Cachet Travel responded to this review on 18 Apr 2016:

Many thanks for your feedback! We are delighted that La Graciosa suited you so well and that all the arrangements ran smoothly.

Cachet Travel responded to this review on 18 Apr 2016:

Many thanks for your feedback! We are delighted that La Graciosa suited you so well and that all the arrangements ran smoothly.

Cachet Travel by Ms D G 16, 31 Mar 2016
Holiday Rating:

A relaxing, energising break

Tenerife is a good holiday destination and staying on the North east side of the island was more interesting, away from the big hotels. However, the weather was not great on this side of the island in March so a car was essential for sun - seeking in the South.

Tenerife is a good holiday destination and staying on the North east side of the island was more interesting, away from the big hotels. However, the weather was not great on this side of the island in March so a car was essential for sun - seeking in the South.

Rating for tour operator:

As usual, Cachet Travel have supplied a great holiday. All very easy and hassle free. Good company for less "touristy" holidays.

Cachet Travel responded to this review on 01 Apr 2016:

Many thanks for your feedback! I'm very pleased that your latest Cachet Travel holiday was another success and that the included hire car enabled you both to explore the more interesting and less touristy parts of Tenerife, and to seek out the sunnier weather of the south coast.

Paradors of the Canary Islands by Mr A C 16, 30 Mar 2016
Holiday Rating:

Cachet Travel review

We found Cachet Travel out of the blue on the internet, and being at something of a loss, especially as we were booking very late, we handed the problem over to them. They solved it very quickly and, with a couple of emails, all was arranged. Hassle free and much better than we could have done ourselves

We found Cachet Travel out of the blue on the internet, and being at something of a loss, especially as we were booking very late, we handed the problem over to them. They solved it very quickly and, with a couple of emails, all was arranged. Hassle free and much better than we could have done ourselves

Cachet Travel responded to this review on 30 Mar 2016:

Thank you so much for your kind words. We are delighted that we were able to find suitable availability at short notice and that your holiday at the Parador in La Gomera turned out just right for you.

Cachet Travel by QueenB, 23 Mar 2016
Holiday Rating:

February - Taxis and umbrellas saved the day!

The two-centre 10 day break to the Parador La Gomera and Ambassador Apartments in Puerto de la Cruz was chosen as a short haul, sunshine break to recharge batteries and give my husband and I some quality time together. It ticked all the boxes. Both accommodations were really good, the apartments being extra special in their beautiful tropical garden setting and with daily maid/towel service. Reception staff were helpful with phoning for taxis ...

The two-centre 10 day break to the Parador La Gomera and Ambassador Apartments in Puerto de la Cruz was chosen as a short haul, sunshine break to recharge batteries and give my husband and I some quality time together. It ticked all the boxes. Both accommodations were really good, the apartments being extra special in their beautiful tropical garden setting and with daily maid/towel service. Reception staff were helpful with phoning for taxis and instructions on where to be dropped off; the 24 hour concierge was reassuring. The resort rep did not show up during the second half of our stay and did not respond to various messages; the reception staff bridged the gap adequately by advising on normal departure routine, and our airport transfer taxi arrived bang on time so we need not have fretted. However, the weather let us down somewhat - mid February can be a bit wet, I understand, well it was very wet. Taxis (very reasonable) and umbrellas saved the day, we did everything and went everywhere we had planned.

Rating for tour operator:

Would have been excellent had we been able to get a response from resort representative in Puerto de la Cruz.

Cachet Travel responded to this review on 29 Mar 2016:

Thank you very much for your feedback. We are very pleased to hear that you enjoyed your holiday in spite of the unusually wet weather during your visit, and that both the Parador in La Gomera and the Ambassador Apartments in Tenerife fulfilled all your expectations. I apologise that the service of our local agent's representative on Tenerife seems to have fallen short of our usual standards; we will investigate why communications did not work as they were supposed to. I'm glad that, thanks to taxis and umbrellas, you were able to visit all the sights you had intended to, even if the weather meant that you may not have been able to see them in their best light, and I hope that you will be able to return to the Canaries on another occasion, hopefully with better weather!