Audley Travel Traveller Reviews

Excellent in every way, especially the flexibility of fitting in our own unusual arrangements

can't criticise them in any way, thank you

I have just returned from Russia a two centre tour tailor made to Moscow and Saint Peter through John Cole at Audley. The trip was seamless from start to finish with excellent local guides,transport etc. John was patient and helpful with all my questions prior to the trip. Excellent service I would highly recommend them.

John Cole was amazing from start to finish, so patient and helpful and I had lots of questions. I can't thank him enough for ensuring we had such a wonderful stress free holiday.

We spent 4 days on safari in the Selous Game park, Tanzania, staying in the most wonderful camp, being treated like royalty by each and every member of staff we came across.We were amazed to see so many animals, such as lions, elephants and buffalo, at such close quarters:partly as a result of such good guidance. We then flew to Stone Town, Zanzibar, where we spent 2 days exploring the underrated beauty of the Arabic-Indian sights of the town. Finally, we spent a week relaxing on the spectacular south east coast of Zanzibar, enjoying walks on the soft white sands,out to the coral reefs in the warm Indian Ocean and as everywhere, being greeted and treated so warmly and respectfully. A truly memorable holiday!

Audley were brilliant throughout! From the moment we had started to commit to dates and ideas, our individual rep., Jo, guided us carefully and respectfully through the options and recommendations. It was truly tailored to our needs, including making sure that e-mails were sent to our different bases in Tanzania, to ensure that our wishes and needs were carried out. Questions on matters such as vaccinations were quickly answered and Jo always responded promptly if we had to leave phone messages. We also felt that our views after the holiday had sadly ended were carefully considered: something which does not happen enough. You may have to pay slightly more than some tour operators-and we are not rich people!- but it is worth every penny when travelling somewhere further afield ,to deal with such a company-hence the title-'....experience from inception to evaluation'

We had a family holiday in Australia. The first time any of us had been to the land down under. We visited Sydney, the Blue Mountains, and then hired a car to drive up the central and north coast of New South Wales. We stayed at Port Macquaire, Byron Bay, Noosa and Fraser Island in the Sunshine coast and visited The Lakes Way, Coffs Harbour and the Gold Coast as day stops on the way to our next destinations. After Noosa, we took a flight up to Cairns and stayed in Port Douglas for a few days and visited the outer Great Barrier Reef. A truly outstanding trip with great locations, fantastic beaches, beautiful restaurants and hotels. The landscape, the wildlife and the sunshine were magnificent. We were expecting a great holiday and the holiday exceeded expectations.

The service was great from start to finish. From devising the itinerary to choosing the trips to selecting the best service providers. Great attention was also given to making sure that we got the best possible holiday while managing the constraints of the available budget. The service was attentive and personal with frequent updates. The result was a memorable, exciting and surprising trip that will stay in our memories for ever.

We spent 10 days in Morocco in three different locations. All hotels were excellent and we had a wonderful holiday.

The itinerary was well organised by Audley with clear communication throughout. All hotels were of a good standard as requested. Private transfers occurred smoothly in well maintained vehicles. There was nothing for us to worry about and was well worth it!

I did not have the time or background knowledge on RSA; I needed help, someone who would take care of research and booking our trip within a budget and timeframe. What happened was that I was offered accommodations then lost them, for more expensive accommodations because no one explained that if I didn't put a deposit down right then they would be lost. I was given wrong information about driving - the roads actually were safe and without potholes, we found an amazing rest stop with a water hole and wild animals! but thank goodness for the maps from the rental company because the maps provided were too broad or of poor quality. I was actually offended that they wasted the ink and paper on some of them. The details of how to get from here to there, what to see along the way, what to see/do once we arrived, all things I would be able to tell visitors about a country I had lived in/visited, was not included in my itinerary. We got lost and needed to ask for directions repeatedly. It was basically here's your transportation and accommodation information. I could have done that. I didn't see where Audley's expertise was applied except in the accommodation suggestions and the recommendations for how to tip. Yeah well, that's all online too. Next time I'll use their website for accommodations and itineraries and do the bookings and research on what to do there myself.

Travel agent lacked attention to detail both in receiving and providing. Could not see where the cost was worth the lack of information provided to me.

Travelled in Nova Scotia, Newfoundland and Labrador seeing as much as we could and taking in a variety of activities, places of historic interest, culture, seeing wildlife, whale watching boat trips.

We were allocated a Canada specialist adviser. Having discussed our needs Audley Travel prepared a tailor made itinerary. With the distances involved, and to see as much as possible we decided on an organised coach tour - recommended by Audley. The company made all travel arrangements. We were kept informed at each stage, including detailed information about the places we would visit. Prior to travel our travel walled contained detailed sections for Important information; Flights; Itinerary; Day by day with space for notes; Accommodation; Small maps of each area; Country facts. A section was available for us to give to family in case of an emergency. Everything we could have needed as an aide memoire was there. I would not hesitate to use them again, their knowledgeable and efficient staff advisor facilitated an excellent holiday.

Two days in NYC followed by 1500 miles driving through The Adirondacks, The Green Mountains, The White Mountains, the Kancarmagus Highway, coastal Maine visiting mountain tops, deep gorges, waterfalls, forests and beautiful coastline and harbours, finishing with two days in Boston.

We worked closely with Audley Travel to put together an itinerary to suit our interests in terms of areas to visit and the type of hotels we would like. We made adjustments using their expert advice and our own research to arrive at an ideal itinerary. We travelled with a detailed listing with car and accommodation vouchers with suggested rotes, attractions to visit and restaurants. A couple of small glitches while travelling were soon sorted out via email.

all planned in every detail drivers guides riads and others just excellent morocco so friendly beautiful and safe

very flexible in planning every detail superb service

3 week multi centre to the Far East.. 3 days Siam reap 2 days Hanoi 4 days hoi an 1 night manilla 4 days siquijor 3 days Bohol 3 days Singapore We knew it was gonna be busy to fit all these destinations in 3 weeks but Audley recommended this itenirary and to be honest it was spot on!! They gave us top notch hotels in great locations throughout. All the flights and transfers were arranged so all we had to worry about was getting up and making sure we had our passports.. Holiday was amazing. Saw all The sights there was to see and had at least A week uninterrupted beach time to relax.. Holiday of a lifetime!!

Audley travel... It's simple, compare they're quote with someone else And they will probably be a little dearer yes but compare they're perfectly presented itenary (which must take half a day just to create) and review they're hotels and they will be better than your budget quote! I have done a similiar 3 week Far East trip 2 years previous ( incorporating Thailand, Borneo and Hong Kong) and it was £800 a head cheaper! So I struggled initially to accept audleys qoute....but at the creation stage of holiday whilst discussing With cate I knew they were a different league!! When I broke down the two trips I realised that Audley wernt only providing much better standard of accommodation but they Had more destinations, hence more flights and many more private transfers.. We had one issue with one transfer not turning up and they neglected To mention that one airline didn't take 30kg luggage as standard Without charging a fee....now I only mention this as a positive Because on return, they contacted us within two days and said that they Noticed that a transfer let us down so the refund for that is already being Processed and when I mentioned the luggage they said they will refund extra fee!! I didn't have to complain or moan, they just took it upon themselves.. I didn't think customer service like that existed anymore!! Obviously if you are just having 7-10 days in the sun then Audley is probably not of benefit to you but if you want a tailor made multi centre tour then I would strongly advise anyone to contact these people for a qoute first.... Even if you get many qoutes slighty cheaper afterwards, you will be impressed by this firm from the onset and nothing will seem as good!! And I think the same can be said about your oncoming holiday!!! Can't recommend highly enough