Visions Holiday Group Traveller Reviews

an excellent small boutique hotel. the staff were always amenable, professional & friendly. the hotel rooms were exceptionally clean. a nice touch was that every room had mosquito screens & all windows & patio doors featured reflective or mirrored glass so that we could see out from our rooms without feeling that other guests could look in. a nice feeling of privacy. the infinity pool was superb & the beach was only 50 metres away. the food on offer was always fresh & tasty. we are considering returning next year.

very very professional. from the initial enquiry to holiday purchase, every thing went smoothly. all necessary paperwork was sent to us in ample time. there was no need to worry. we felt safe in their hands.

Trip to SA to include Cape Town, whales & Eastern Cape safari.

Organised by Lucy Cook - who not only met all of my requirements for activities, dates, budget and quality - additionally managed to make a couple of recommendations for things to see and do which turned into 100% hits ! In summary it was a fabulous holiday. The recommendation of how to do things - the venues chosen - the welcome/preparation pack - and the help and professionalism you and your support company in SA gave us - even when things went bad with one of the flights/airlines - in all matters Visions of Africa were top class. More than happy to recommend and hopefully use your company again.

Excellent service from Alan and Zoe at Visions Holiday Group. They speak from experience and have a detailed knowledge of the various locations etc A first class reliable service which I am happy to recommend.

We loved the villa - Zakharoula 3 on Skiathos. One of the top two we have rented, the other being in Crete some years ago. The car hired to us by Europcar was a bit of a wreck (32,000km) but got us up and down the very steep hills to the villa from the coast. A climb to 300m above sea level in 10 minutes is not for the faint-hearted nor those with poor clutch control. We used the villa's pool much more than beaches where we found Eleni suited us best. Weather was mixed with a couple of big storms, but not a real problem. Skiathos airport is a total disaster, with every flight (14 were listed)badly delayed on the day of our departure. We were delayed by about two hours on both outward and inward flights. This alone would stop us returning to Skiathos, but everything else about the island (apart from Banana Beach) was very pleasant. The quality of Greek food has certainly gone up a notch or two in recent years (no lamb chops burnt to a crisp) but there is still a lack of real choice. All restaurants had almost the same menu. Overall we really enjoyed our stay but would look for a different island next time we return to Greece.

Booking process was very straightforward, with excellent advice from Zoe. Thanks for recommending such good accommodation! However, the story about the flight stopping in Volos on the return leg in order to refuel as the runway at Skiathos is too short for a plane to take off with a full fuel load is disingenuous. All 14 other flights listed were flying directly back to the UK, some much further north than Gatwick, so fuel load is clearly not an issue. Passengers disembarked and more got on the plane at Volos, so this is clearly a scheduled stop for passenger purposes, not fuel! Why not simply say this? A minor point, but one that irritated us. They do need to talk to Europcar about the quality of the cars they hire out. Ours was an old banger which was dented, scraped, and scratched. Sometimes the central locking worked, sometimes not. I've NEVER had a hire car with 32,000 km on the clock before. It showed its age! We were not told that the villa had a washing machine, which meant that we took far more clothes than we needed to. A small detail, but... Equally, the villa was cleaned every two days, not weekly as we had been advised. Overall, however, we were happy with the service provided and would use Islands-of-Greece again. They just need to sort out a few relatively minor details, get the information that they give to clients correct, and ensure that they don't make up stories that can be easily checked.

Island. Hopping Greece, all paper work on time and accurate, representatives in resort on time, knowledgeable and helpful, . Excellent support from the start in selecting both islands and hotels. Inter island travel well organised and allowed to make the most of each day not feeling we had lost a day to travel. A professional service based on excellent knowledge of the islands and backed up with supportive staff. Many thanks for all the help.

Visions Holiday Group. A first class service from start to finish. Reassuring and supportive.

Everything was perfectly organized, both before and during the holiday.Any queries were answered promptly via email. The price for 2 weeks island hopping in Greece plus flights was amazing. We were greeted by a friendly member of staff or hotelowner at every port, all transfers went without a problem. 2 out of the 3 hotels were excellent (despite only being 3 stars), the third one a four star a bit disappointing but still ok (Kanapitsa mare on Skiathos). Overall can fully recommend this company and will definitely use again, in fact only found them by accident, I think they could do with investing in some advertisement.

Zoe delivered an excellent service, always replied promptly and answered questions patiently. The package she put together for us was fantastic and everything was organized well

We contacted Visions Holiday Group to arrange island hopping, all I gave them were the three islands we wanted to visit and rough dates we wished to travel. I received a quotation the next day, which was absolutely as we wanted and at an excellent price. We had the most fantastic holiday and the hotels were amazing.

Very efficient and when a transfer did not arrive, the problem was sorted out within minutes.

We hired a villa in Kefalonia. It was exactly what I had hoped for with stunning views, well serviced and very well equiped. Lovely gardens and swimming pool. Kefalonia was fantastic. Only negative was the quality of check in staff from Germania airlines. Absolutely no inter personal skills.

Extremely helpful responded quickly to queries supplied relevant information and up dates regarding a road diversion. Very good at suggesting the type of property I was describing.

In March 2014, we decided to visit and stay in Valletta, Malta, for our first holiday on the island. Alan at Visions Group provided us with two options both of which matched our requirements and were competitively priced. We had difficulty deciding which to choose but settled for the small Osborne Hotel, within the city walls with all amenities nearby. The hotel could not be faulted with comfortable, quiet, recently modernised rooms and a good selection for breakfast. Unfortunately, we had to curtail our stay because of a medical problem. I contacted Alan who immediately re- arranged earlier flights and transfer with the minimum of inconvenience.

I have used Visions Group for several years mainly to visit Greece and have found them to be excellent. Their knowledge of destinations, accommodation, flights and local agents is based on personal experience, not websites. They take the hassle out of arranging a holiday and are competitively priced. The service is always excellent and I have never had cause to complain. Why go on line and trust your own judgement when you have experts like Alan Garner, who can be relied upon to provide back up if and when required. Give me Visions Group anytime.

Everything was as we had hoped or better. Most of the accommodation was first class in everyway finishing with Pumba private game reserve - amazing. The only criticism was the upgrade we requested for our car was not translated to when we picked it up from Cape Town. We had to wait and follow up with numerous phone calls before we finally got our double cab - but we got it eventually, a stress we could have done without. All but one of the accommodations was brilliant, the exception being Thylitshia villa guest house. Beautiful location, well appointed and lovely rooms but the flies in the bedroom - prolific. I know it is to be expected but perhaps it is because not only is this accommodation in Ostrich land but we are located right next to a sheep farm. At night even though we may had extinguished about 20 flies. In the morning there were just as many. As a group we felt as though we were back in colonial times - some might like that but we felt uncomfortable with the way some of the gardeners were treated. Again there are situations as visitors we have no control over. We felt uncomfortable. There was no written confirmation in rooms as to the meal arrangement. We were invited to try Ostrich which was gracious and accepted we did not know were having three courses - which just appeared. Of our group two had the full three courses but one only had a salad and veg. We were charged for 4 x 3 course meals and although we had two bottles of wine over two nights, two waters and a glass of white wine. The bill was more expensive than any other restaurant we went to as a party of 4. However, the other accommodation, sights, tastes people, experiences unforgettable. We had a delay on our return, missed our flight from Joburg and had a lot of difficulty finding help to ensure BA met there obligations to sort us with meals and accommodation - very upsetting and with no ownership from BA as to the problem as the service had been contracted to Com Air whose phone was not working. There were many people who missed the connection due to BA and we were all very tired and upset with the lack of service. However - we got home eventually. Our tour operator Lucy from Visions was great and delivered all we asked. Alan had the most memorable 50th birthday.

As above, professional and prompt, service backed up with extensive knowledge of South Africa - just what a first time visitor required.