Serenity Holidays Traveller Reviews

We were part of a large group visiting The Gambia to celebrate the 20th Anniversary of the opening of our school The Don McMath Foundation in Kotu South.

Gambia Experience are very knowledgeable and helpful when booking holidays through them. It was no problem for them to order private transfer for 10 of us from and returning to the airport.

Great value holiday. Good service from The Gambia Experience. Lovely people. Good food options. Let down by poor country infrastructure

Good information and package options. Very helpful and great choice of hotels

A very good mix of three locations:- the Bakotu in Kotu on the Atlantic coast with great birdwatching opportunities; the Mandina Lodges in the sacred Makasutu Forest; the Keur Saloum Hotel in Toubakouta, Senegal, on the Sine Saloum estuary. Overall, great for active people, who want to get out to see wildlife, especially birdlife.

Your rating options above are limited (like Tripadvisor!) and we would choose “very good” if it was available. The product provided is very good and the transfers were all well-managed. Queries are well-answered. The reason we do not go for “excellent” is that (as we have told TGE) they fall short on giving guidance to paid-up clients who are planning for their upcoming holiday - such as a) guidance on range and prices of excursions locally, so we can budget; b) guidance on the role and sheer importance of reasonable tipping for staff and providers of services who earn tiny wages and who often depend on tips for much of their income; c) guidance on the costs of local meals & drinks, when credit cards are often not accepted; again for budgeting purposes; d) guidance on where best to exchange foreign currencies for dalasi or CFA - good advice, in our experience can give the traveller between 5 and 10% more buying-power when they exchange!!

It was our first visit to The Gambia and Senegal and it was an amazing experience and we intend to return. We stayed for four nights at Mandina lodge in Makasutsu Forest, The Gambia, then travelled to Senegal and spent three nights in a luxury tent in Fathala Game Reserve. We then returned to The Gambia and and stayed in Bakuto Hotel in Kotu for seven nights. We enjoyed all the different activities we were able to do including canoe trip along mangrove river, walking with lions and relaxing on beautiful beach. We were looked after expertly by everybody, wherever we went and very impressed with the care taken for each transfer. We also loved The Gambian people who we found so friendly and smiling.

The Gambian Experience were very helpful when we first contacted them and we were able to tailor our holiday to exactly what we wanted.

Wonderful holiday. We stayed at African Princess and ate at Samba Restaurant. Wonderful swim.up pool and hotel staff.

Gambia Experience were brilliant from start to finish and our rep Karabo was fab. Titan airways service was wonderful.

The staff ensured we had an excellent time.

The Gambia Experience go out of their way to look after customers from the time of booking until arriving home after the holiday.

The entrance and exit fee of £20 should be included in the holiday package. The African Village Hotel needs updating and down graded to a hostel. More suitable for back packers or students looking for cheap accommodation. Rubbish and litter is not what I want to see and it's everywhere. Traffic is horrendous. There are more packs of stray dogs around than there used to be. They used to call the Gambia the Smiling Coast and it's still a very good description of the wonderful people that live there.

First time using this Tour Operator as was recommended to me by my neighbours who fly there every year on a flight only basis as they have a home there. I would use this Tour Operator again. It's a shame that they do not connecting flights as not everyone lives in the Gatwick area.

2 weeks in the Gambian sun. Stayed at the Palm Beach Hotel which really does need updating and maintenance carried out. Excellent beach front setting. The Gambia is a great place to visit for some Winter sun - second time here - will probs stay at Kombo beach next time - excellent breakfasts and food there.

Excellent

Minus -7c when I left Gatwick, 5 1/2 hrs later, +34c at Banjul - result! Spent a week at Kombo Beach Hotel located on Kotu Beach.

Always helpful and reliable.

Gambia Experience are always highly reliable, with consistent good service

See above