AITO: The Association of Independent Tour Operators
Fleewinter

Fleewinter Traveller Reviews

Reviews of Fleewinter

Overall Company Rating
99%
Excellent 477
Good 11
Average 1
Poor 0
Terrible 0
Reviews Submitted: 489
Reviews Accepted: 489
Reviews Rejected: 0
489 reviews
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Vietnam Culture & Coast: 2 Weeks by Lauren , 22 Jan 2016
Holiday Rating:

Wonderful well Organised holiday, unforgettable experiences

Delia Monk arranged a fabulous holiday for us to explore Vietnam, Laos and Cambodia. Each country was truely amazing for different reasons. Our highlights included - Foodie walking tour around the bustling streets of Hanoi, who would have though the local delight "egg coffee" could be so tasty! - Kayaking around Halong Bay and being fortunate enough to witness a spectacular sunset and sunrise - watching the monks receive their Alms in Luang ...

Delia Monk arranged a fabulous holiday for us to explore Vietnam, Laos and Cambodia. Each country was truely amazing for different reasons. Our highlights included - Foodie walking tour around the bustling streets of Hanoi, who would have though the local delight "egg coffee" could be so tasty! - Kayaking around Halong Bay and being fortunate enough to witness a spectacular sunset and sunrise - watching the monks receive their Alms in Luang Prabang - quad biking thought the countryside in Siem Reap - Siem Reap beautiful Temples, Angkor Wat and Angkor Thom. Mind boggling to comprehend how old they are and how they were constructed! - being invited to join a local Cambodian wedding on Silk Island! The Cambodian people are so friendly and welcoming

Rating for tour operator:

Fleewinter organised a wonderful holiday - TOP class personal service

Fleewinter by DPD, 18 Jan 2016
Holiday Rating:

Everything was as advertised and described - a first class service!

We stayed in a 2 x bedroom apartment in Glitter Bay. As one of the older developments, it is not as "glitzy" as some, but is unrivalled for position being on a great beach with the added benefit of a communal swimming pool and a bar which serves lunch and snacks.

We stayed in a 2 x bedroom apartment in Glitter Bay. As one of the older developments, it is not as "glitzy" as some, but is unrivalled for position being on a great beach with the added benefit of a communal swimming pool and a bar which serves lunch and snacks.

Rating for tour operator:

I discovered Fleewinter by accident whilst looking for accommodation in Barbados.I was very impressed with Simon who handled our booking, and have already recommended Simon and Fleewinter to friends and colleagues.Good local knowledge is of fundamental importance, and I felt that Fleewinter was very well equipped to deal with our questions and requests. Supported by an efficient local management team, our holiday experience was first class.

Fleewinter responded to this review on 25 May 2016:

Thank you for describing your holiday experience as "Excellent", we work hard to make sure that our customers have a wonderful experience and long lasting memories. Glitter Bay is indeed located on one of the best beaches in Barbados being sheltered within Alleynes Bay, a great place for bathing. I am pleased you mentioned how useful our Vamoos Travel App was, we find that many customers have expressed how comforting it was, to be able to dip in and out of the app while offline, with no roaming charges to worry about.

Glitter Bay 109, Barbados

Fleewinter responded to this review on 25 May 2016:

Thank you Dave for your kind words, our main priority is always to make sure that you get the best holiday experience possible, we welcome all feedback, but it's lovely when we get such a glowing recommendation.

Thank you again

Simon :)

Fleewinter by Libby and Olly , 11 Jan 2016
Holiday Rating:

Sri Lanka is beautiful, chaotic, exilerating with plenty of opportunity to relax.. but there are better things to do...

We were recommended Fleewinter by a friend after I tried to book a holiday on line myself. It was a disaster and I swore never to waste my time and money again and that is when we were recommended Fleewinter. We discussed all the places in Asia that we would like to go, worked out the best destinations for the time of year and selected Sri Lanka in December. Stayed in a beautiful villa on a gorgeous estuary and loved every minute. Moved on to ...

We were recommended Fleewinter by a friend after I tried to book a holiday on line myself. It was a disaster and I swore never to waste my time and money again and that is when we were recommended Fleewinter. We discussed all the places in Asia that we would like to go, worked out the best destinations for the time of year and selected Sri Lanka in December. Stayed in a beautiful villa on a gorgeous estuary and loved every minute. Moved on to Yala to see the Leopard which came out on the last day. Magnificent.

Rating for tour operator:

Fleewinter took time to find out about the family, what we liked and what would make for a successful trip. They delivered an action packed agenda and we came away feeling like we had packed in as much as possible but had not overdone it. The organisation, support and care were all exemplary. We are using them for our next holiday and have recommended them to anyone who wants to have an excellent holiday in Asia.

Fleewinter responded to this review on 11 Jan 2016:

Thanks Richard. Thrilled you liked Apsara and had a lovely trip overall. Very jealous of the leopard sighting!

Marrakech Riad Weekend by Whirlyb, 9 Jan 2016
Holiday Rating:

Fabulous trip to Marrakech with Fleewinter

Superb in every way. Fleewinter are a very personal company who look at the small details and only recommend places they've experienced themselves. Perfect arrangements, using partners who provide professional services with a smile. We spent 2 nights in the Medina at Riad El Zohar, with amazing host and staff. Had a cookery lesson there involving an interesting trip to the souk. And then 3 nights at Villa Dinari about 20 minutes drive from there...

Superb in every way. Fleewinter are a very personal company who look at the small details and only recommend places they've experienced themselves. Perfect arrangements, using partners who provide professional services with a smile. We spent 2 nights in the Medina at Riad El Zohar, with amazing host and staff. Had a cookery lesson there involving an interesting trip to the souk. And then 3 nights at Villa Dinari about 20 minutes drive from there. This is the type of venue you don't want to share with other people! Suffice to say it is a haven. Just go!

Rating for tour operator:

See above.

Fleewinter by Brown, 9 Jan 2016
Holiday Rating:

An amazing family winter holiday in Morocco

We had a really fantastic trip. Fleewinter made all the difference with helping with planning excellent accommodation, transfers and day trip to a Berber village. We would definitely re book through Fleewinter.

We had a really fantastic trip. Fleewinter made all the difference with helping with planning excellent accommodation, transfers and day trip to a Berber village. We would definitely re book through Fleewinter.

Rating for tour operator:

Fleewinter are amazingly efficient, helpful, listen to clients requirements and suggest great local ideas for trips and other key holiday components. Best company we have travelled with.

Cambodia Highlights by Mummy0797, 7 Jan 2016
Holiday Rating:

Fleewinter review

Fleewinter provided expert information, insider knowledge, pitched perfectly for our needs at direct prices. Definitely recommend.

Fleewinter provided expert information, insider knowledge, pitched perfectly for our needs at direct prices. Definitely recommend.

Vietnam Culture & Coast: 2 Weeks by BG, 4 Jan 2016
Holiday Rating:

Fantastic!

Two weeks in Vietnam and Cambodia visiting Hanoi, Phu Quoc, Mekong Delta, Ho Chi Min City and Seim Reap. Very busy, active and interesting!

Two weeks in Vietnam and Cambodia visiting Hanoi, Phu Quoc, Mekong Delta, Ho Chi Min City and Seim Reap. Very busy, active and interesting!

Rating for tour operator:

Fleewinter were excellent. They offer a very responsive and personalised service with very careful attention to detail. Two of my children suffer from nut allergies and they were very helpful in managing this with all the hotels, etc. They planned a very interesting itinerary with excellent guides and some fun activities such as cycling around the temples in Seim Reap and along the Mekong river.

Vietnam Culture & Coast: 2 Weeks by NicolaBoo, 26 Dec 2015
Holiday Rating:

Excellent

We have dealt with you booking Morocco breaks, but on this occasion I hope you'll allow me to compliment you on your colleague Delia Monk. Just a few days ago I presented her with a request starting "I hope you like a challenge?" I then went on to give her a list of desires and physical restrictions that could honestly have been used for training purposes for an M.A in Travel Agency!! I can't travel sitting up for longer than 2 hours, ...

We have dealt with you booking Morocco breaks, but on this occasion I hope you'll allow me to compliment you on your colleague Delia Monk. Just a few days ago I presented her with a request starting "I hope you like a challenge?" I then went on to give her a list of desires and physical restrictions that could honestly have been used for training purposes for an M.A in Travel Agency!! I can't travel sitting up for longer than 2 hours, have dietary requirements, can't get up until 11am and can only tolerate a certain temperature range ....... And yet I want to go EVERYWHERE and do ALL the tours suggested. A potential nightmare. Delia has swept through the administration with incredible proficiency and good humour. I have felt valued and reasonable; not the difficult set of requirements I undoubtedly am. One minute Delia was planning for a New year break which I wanted to book with little or no notice; the next it had to be three weeks before Xmas and accommodation was booking up fast. I was worried - Delia made reservations by return and I worked out that it was 11.45pm where she was (oh yes, all this completed whilst on location in Burma). Delia's service has been above and beyond the call of duty, please pass on my grateful thanks to her. Her knowledge of the area, accommodation and possible itineraries is encyclopaedic. I am a delighted customer and will be writing holiday reviews on my return. Your company has always provided excellent holidays. I have just lost my "Travel Counsellor" and in future will be exclusively booking through yourselves. If you don't go there, we're not going! THE MAIL ABOVE WAS SENT BY ME BEFORE LEAVING - A FANTASTIC SERVICE AND THE HOLIDAY LIVED UP TO EXPECTATIONS TOO. WILL BE REBOOKING NEXT YEAR WITHOUT A DOUBT!

Rating for tour operator:

Whoops, sorry I have done this in the box above (still jet lagged).

Vietnam Culture & Coast: 2 Weeks by Mrs F M 15, 14 Dec 2015
Holiday Rating:

A fantastic introduction to Vietnam

We loved the variety achievable in a relatively short space of time. Almost like 4 separate holidays in 12 days! City life in Hanoi, two nights in the spectacular scenery of Halong Bay, a couple of days in the remote countryside around Mai Chau then three days relaxing on a pristine tropical beach on the island of Phu Qhoc. A truly memorable and wonderful holiday.

We loved the variety achievable in a relatively short space of time. Almost like 4 separate holidays in 12 days! City life in Hanoi, two nights in the spectacular scenery of Halong Bay, a couple of days in the remote countryside around Mai Chau then three days relaxing on a pristine tropical beach on the island of Phu Qhoc. A truly memorable and wonderful holiday.

Rating for tour operator:

Fleewinter gave excellent advice and everything went like clockwork.

Tropical Island Romance by Jon, 9 Dec 2015
Holiday Rating:

Relaxation

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Rating for tour operator:

Listened to what we wanted and offered us choices which met those needs. Prompt, supportive and had first hand recent knowledge of our holiday destination

Fleewinter responded to this review on 11 Dec 2015:

Thanks Jon for your feedback, we try very hard to listen to our customers needs and deliver on them. Our experts have first hand knowledge of all our locations at Fleewinter and we hope that shines through when talking to the Fleewinter family.

I'm pleased you had a great holiday at the tropical Palm Island Resort in the Grenadines.

Best regards

Simon
Fleewinter