Fleewinter Traveller Reviews

Two weeks in Vietnam and Cambodia visiting Hanoi, Phu Quoc, Mekong Delta, Ho Chi Min City and Seim Reap. Very busy, active and interesting!

Fleewinter were excellent. They offer a very responsive and personalised service with very careful attention to detail. Two of my children suffer from nut allergies and they were very helpful in managing this with all the hotels, etc. They planned a very interesting itinerary with excellent guides and some fun activities such as cycling around the temples in Seim Reap and along the Mekong river.

We have dealt with you booking Morocco breaks, but on this occasion I hope you'll allow me to compliment you on your colleague Delia Monk. Just a few days ago I presented her with a request starting "I hope you like a challenge?" I then went on to give her a list of desires and physical restrictions that could honestly have been used for training purposes for an M.A in Travel Agency!! I can't travel sitting up for longer than 2 hours, have dietary requirements, can't get up until 11am and can only tolerate a certain temperature range ....... And yet I want to go EVERYWHERE and do ALL the tours suggested. A potential nightmare. Delia has swept through the administration with incredible proficiency and good humour. I have felt valued and reasonable; not the difficult set of requirements I undoubtedly am. One minute Delia was planning for a New year break which I wanted to book with little or no notice; the next it had to be three weeks before Xmas and accommodation was booking up fast. I was worried - Delia made reservations by return and I worked out that it was 11.45pm where she was (oh yes, all this completed whilst on location in Burma). Delia's service has been above and beyond the call of duty, please pass on my grateful thanks to her. Her knowledge of the area, accommodation and possible itineraries is encyclopaedic. I am a delighted customer and will be writing holiday reviews on my return. Your company has always provided excellent holidays. I have just lost my "Travel Counsellor" and in future will be exclusively booking through yourselves. If you don't go there, we're not going! THE MAIL ABOVE WAS SENT BY ME BEFORE LEAVING - A FANTASTIC SERVICE AND THE HOLIDAY LIVED UP TO EXPECTATIONS TOO. WILL BE REBOOKING NEXT YEAR WITHOUT A DOUBT!

Whoops, sorry I have done this in the box above (still jet lagged).

We loved the variety achievable in a relatively short space of time. Almost like 4 separate holidays in 12 days! City life in Hanoi, two nights in the spectacular scenery of Halong Bay, a couple of days in the remote countryside around Mai Chau then three days relaxing on a pristine tropical beach on the island of Phu Qhoc. A truly memorable and wonderful holiday.

Fleewinter gave excellent advice and everything went like clockwork.

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Listened to what we wanted and offered us choices which met those needs. Prompt, supportive and had first hand recent knowledge of our holiday destination

Two weeks touring Cambodia, from Phnom Penh to Battambang, Siem Reap / Angkor Wat and then the coast and islands.

Personal, experienced and knowledgeable, and willing to work with us to arrive at a bespoke holiday that fits the bill for us and our available time off

Had a wonderful 2 week trip to South Africa put together by Fleewinter. Got to see Whales and penguins, took the Robben Island trip and had good food and wine. Nottens Bush camp was the icing on the cake as we got to see the big 5 and everything else up really close. Food was excellent, wine and service was also fab.

Fleewinter put the tour together for us and suggested the accommodation. We are repeat travellers with them as they get it right every time.

We had a week as a family to Morocco. We wanted to see as much as we could of the people and countryet be able to rest too. We had a driver to take us into the Sahara who was very knowledgable and allowed us to see a lot of the countryside - mountains. We stayed in some wonderful places - riads and kasbahs. ate local food and returned feeling like we had done absolutely masses.

She listened to our requirements carefully and gave us plenty of option prior to compiling the trip. Excellent customer service an support

Excellent

Very professional

Wonderful service by Delia, extremely knowledgeable on every aspect of Cambodia. Great to be recommended by someone who has actually stayed and experienced the hotels and area. Song Saa was a very special, peaceful getaway, privacy is respected in every way. The staff cannot do enough for you. The Villas are gorgeous and so welcoming. It was so easy to settle in and feel that the villa belong to you. We didn't want to leave! The departure nearly went amiss, our flight departure had change to a later time ( 4 other guest were on the same flight) originally I had been informed by Song Saa ( I made contact with them personally ) that due to Anchor Air often changing their flight times, they would adjust the departure time of the boat to the mainland accordingly. However we were told that departure time would be as normal even though the flight times had been changed to a later time. This would have meant that we woul have had over 4 hours at Sihanoukville airport. Of course we strongly objected and with some strong objections they adjusted the boat departure. It was this particular incident that we felt that incoming guests take the preference to outgoing. However they did sort it out but it did cause a little anxiety for us on our last afternoon unnecessarily.

Professional, knowledgeable. Easy to speak to keep you informed all the wAy.

A short break with the family, something to do while having some chill time, it was perfect.

We have excellent advice putting together our itinerary and everything went very smoothly and was more than we expected, a really lovely break and we will highly recommend Fleewinter wherever we can