AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 828
Good 36
Average 4
Poor 3
Terrible 0
Reviews Submitted: 871
Reviews Accepted: 870
Reviews Rejected: 1
870 reviews
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Experience Travel Group by JMC33, 21 Aug 2014
Holiday Rating:

Trip to Cambodia, Vietnam and Thailand.

Travelled round Cambodia and Vietnam ending with 4 days on a beach in Thailand.

Travelled round Cambodia and Vietnam ending with 4 days on a beach in Thailand.

Rating for tour operator:

They were very good in organising the holiday and whilst we were away they were very responsive and helpful in dealing with several issues we had.

Experience Travel Group responded to this review on 21 Aug 2014:

Thanks Julia. I know that delayed bags to the start of a holiday is not ideal, and was glad that all worked out at the beach in the end, and that you had a great holiday!

Experience Travel Group by Mrs K L 14, 21 Aug 2014
Holiday Rating:

Amazing Borneo family adventure

We had a wonderful 10 days exploring Borneo: Gaya Island, Mulu and the Kinabatangan River. Each place was beautiful in its own unique way and was made special by the people who drove and guided us.

We had a wonderful 10 days exploring Borneo: Gaya Island, Mulu and the Kinabatangan River. Each place was beautiful in its own unique way and was made special by the people who drove and guided us.

Rating for tour operator:

Experience Travel Group are knowledgable and helpful. Our agent planned a 10 day itinerary for a group of 9 with 3 destinations flawlessly. Our holiday was a great adventure and we were well looked after every step of the way by the tour company in Borneo. Wold highly recommend!

Experience Travel Group responded to this review on 21 Aug 2014:

Thanks so much for your feedback Kay. So happy to hear you had such a great time in Borneo and it was a pleasure to put the trip together for you! Hope to send you on another adventure soon. Matt

Sri Lankan Family Adventure by Riley, 18 Aug 2014
Holiday Rating:

A fascinating trip

We had a great time, the itinerary worked out very well and we had the services of an excellent guide. Kelburne Estates. Polonawarra and Sigirya were the highlights of the trip.

We had a great time, the itinerary worked out very well and we had the services of an excellent guide. Kelburne Estates. Polonawarra and Sigirya were the highlights of the trip.

Rating for tour operator:

Experience Travel were very professional and helpful and their organisation on the ground was excellent.

Experience Travel Group responded to this review on 18 Aug 2014:

Thank you for your kind words Stuart, i am very glad that you enjoyed your holiday.

i hope to speak to you again soon so we can plan your next family adventure!

Thanks

Nick

Experience Travel Group by JC, 17 Aug 2014
Holiday Rating:

A variety of great expereinces, all superbly planned and expertly supported

Superbly planned and supported, with luxuary and value where expected.

Superbly planned and supported, with luxuary and value where expected.

Rating for tour operator:

Knowledgable and helpful travel consultant

Experience Travel Group responded to this review on 18 Aug 2014:

Hi Jonathan,

I am so glad you enjoyed your trip! Thank you for the great feedback,we really appreciate it.

Becky

Experience Travel Group by Blurticus, 16 Aug 2014
Holiday Rating:

The prefect mix of fun, adventure and interest.

The consultant listened and understood our brief and every place we stayed exceeded expectations. We had a perfect mix of fun, adventure and laughter. Our guide Upul was perfect. Nothing was too much trouble for him and he came up with ideas to amend and adapt our itinerary to ensure each day was perfect for us. We can't thank Upul enough for making our holiday so special.

The consultant listened and understood our brief and every place we stayed exceeded expectations. We had a perfect mix of fun, adventure and laughter. Our guide Upul was perfect. Nothing was too much trouble for him and he came up with ideas to amend and adapt our itinerary to ensure each day was perfect for us. We can't thank Upul enough for making our holiday so special.

Rating for tour operator:

Frances understood our brief and our itinerary was excellent. She was informative, interested and cared and that was reflected in a great holiday.

Experience Travel Group responded to this review on 18 Aug 2014:

Dear Nuala,
That's so great to hear. This "a perfect mix of fun, adventure and laughter" has got to be the feedback we most want to hear! I'll be sure to pass on your comments to Upul and Frances.
We look forward to hearing from you again in the future.
Regards,
Sam

Experience Travel Group by fullerx5, 14 Aug 2014
Holiday Rating:

Fantastic experience Vietnam

We are a family of 5, with 3 teenage sons. Our travel experience in Vietnam was fun, exciting and memorable with something for everyone. We arrived in the bustling city of Hanoi, spent a night on a Junk Boat in the tranquil beauty of Ha long Bay which included a visit to a floating fishing village. Then travelled by train to Hoi An. There we enjoyed a relaxing beachy few days which included a comfortable cycle tour of the countryside. Then flew ...

We are a family of 5, with 3 teenage sons. Our travel experience in Vietnam was fun, exciting and memorable with something for everyone. We arrived in the bustling city of Hanoi, spent a night on a Junk Boat in the tranquil beauty of Ha long Bay which included a visit to a floating fishing village. Then travelled by train to Hoi An. There we enjoyed a relaxing beachy few days which included a comfortable cycle tour of the countryside. Then flew to Ho Chi Minh and took two really interesting organised excursions one to Mekong Delta with a visit to the floating markets and the other to the Chi Chu tunnels. Our verdict is that Vietnem is an exciting diverse country with lots to offer.

Rating for tour operator:

Fantastic Tour Operator everything was organised , so there was no stress, which just added to our enjoyment.

Experience Travel Group responded to this review on 15 Aug 2014:

Dear Bernadette,
We're so pleased you all had a great time. Vietnam's a wonderful country for a family holiday with older children. We look forward to hearing from you again.
Kind regards,
Experience Travel Group Team

Experience Travel Group by Louise, 4 Aug 2014
Holiday Rating:

Experience Travel Group review

Experience Travel were efficient and very easy to deal with. They arranged the whole holiday for not a lot more than it would have cost us to do it ourselves, but it meant we had none of the hassle. We would definitely use them again.

Experience Travel were efficient and very easy to deal with. They arranged the whole holiday for not a lot more than it would have cost us to do it ourselves, but it meant we had none of the hassle. We would definitely use them again.

Experience Travel Group responded to this review on 04 Aug 2014:

Thanks again! Look forward to helping you with your next trip.

Cheers, Matt

Experience Travel Group by Mr N G 14, 1 Aug 2014
Holiday Rating:

Family of 4 in Sri Lanka and the Maldives

Travelling with a 4-year old and a 7-year old from Dubai (where we live) to Sri Lanka for 9 days then 4 nights in the Maldives. Sri Lanka was excellent, if a little tiring for the kids. We stayed in a variety of hotels and villas which were really nice places to stay, but just short of excellent for our kids for various nit-picky reasons. Our driver was a legend and showed us around his country professionally and with great charisma. He became ...

Travelling with a 4-year old and a 7-year old from Dubai (where we live) to Sri Lanka for 9 days then 4 nights in the Maldives. Sri Lanka was excellent, if a little tiring for the kids. We stayed in a variety of hotels and villas which were really nice places to stay, but just short of excellent for our kids for various nit-picky reasons. Our driver was a legend and showed us around his country professionally and with great charisma. He became the fifth member of the family and was very watchful over the kids if they strayed too close to flora and fauna that we might have not considered a danger. Maldives was a mixed bag. It would have been great for us as a couple, but with no kids club on the island, dining times too late for the kids and few activities for them, it became quite frustrating. We would have loved to do the diving, sailing etc together but couldn't. The work around was one of us looking after the kids whilst the other did an activity. Not ideal after a hard 9 days or so of exploring Sri Lanka. This was not the tour operator's fault as the Resort in the Maldives has misleading information on their website.

Rating for tour operator:

Good chat about what we were looking for, who was in our family and what we are like. A few ideas put together by our consultant, a few tweaks by us and the final plan was executed very nicely for us with minimal effort on our behalf. The grade is short of excellent because of the few non-kiddy friendly places we stayed in (low walls around a cliff garden in one place, bedrooms accessed from the bar in another, non flexible meal times and lack of kids activities in another)

Experience Travel Group responded to this review on 04 Aug 2014:

Dear Nick,
Thanks you so much for taking the time to write this review. We'll contact you directly about those child friendly issues as we pride ourselves on the attention to detail in this area and your feedback will be much appreciated. Glad you enjoyed the company of Iresh in Sri Lanka and Frances' service in the UK - we'll make sure we pass on the compliments.
Kind regards,
Sam

Experience Travel Group by Melanie, 29 Jul 2014
Holiday Rating:

An amazing adventure that far exceeded our expectations.

Having just returned from a magical holiday in Sri Lanka I feel I have to praise Experience Travel for providing a holiday that was perfect in every detail. All our guides were exceptional and our driver who was with us for nearly 2 works cannot be praised enough. Sri Lanka is a beautiful island and it's people are welcoming and friendly. I would definitely recommend Experience Travel.

Having just returned from a magical holiday in Sri Lanka I feel I have to praise Experience Travel for providing a holiday that was perfect in every detail. All our guides were exceptional and our driver who was with us for nearly 2 works cannot be praised enough. Sri Lanka is a beautiful island and it's people are welcoming and friendly. I would definitely recommend Experience Travel.

Rating for tour operator:

We used Experience Travel

Experience Travel Group responded to this review on 29 Jul 2014:

Dear Melanie,
That's wonderful to hear. Thank you so much for taking the time to write this review - it really means so much to us.
Regards,
Sam and the Experience Travel Team!

Experience Travel Group by AlexanderCarrs, 28 Jul 2014
Holiday Rating:

Family holiday in Vietnam

We spent a couple of days in Hong Kong before flying to Vietnam for a 2 week tour. We travelled from the North to the South with our 11 year old boy. Highlights included street food tours, Halong Bay junk cruise, cooking classes, ancient markets, fabulous beaches and an incredible vespa evening in Saigon. Our guides were caring and full of fascinating information. The local people were friendly and efficient and the food was amongst the best ...

We spent a couple of days in Hong Kong before flying to Vietnam for a 2 week tour. We travelled from the North to the South with our 11 year old boy. Highlights included street food tours, Halong Bay junk cruise, cooking classes, ancient markets, fabulous beaches and an incredible vespa evening in Saigon. Our guides were caring and full of fascinating information. The local people were friendly and efficient and the food was amongst the best we have tasted anywhere. Vietnam totally exceeded all our expectations and we can't wait to return.

Rating for tour operator:

Experience Travel tailor-made an independent family tour which combined the highlights of Vietnam with some time to relax by the beach. The tours were exciting and of a high quality and the accommodation far exceeded our expectations. The holiday was excellent value for money and proved to be a fabulous country for a family trip leaving memories that will last a lifetime.

Experience Travel Group responded to this review on 28 Jul 2014:

I am so glad that you enjoyed your holiday Jane and that the experiences matched up to what you were looking for and gave you the insight into the country that you were after.

I look forward to hearing from you again in due course.

Thanks

Nick