AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 828
Good 36
Average 4
Poor 3
Terrible 0
Reviews Submitted: 871
Reviews Accepted: 870
Reviews Rejected: 1
870 reviews
Sort by:
Sri Lanka Laid Back - Deluxe by B and B, 7 Apr 2017
Holiday Rating:

What an experience !

Wherever we travel I have always not wanted to be labelled a tourist I know this is an illusion but by choosing a small travel company we ' senior ' travellers felt privelidged not to be transported everywhere in a large coach and benefit from the personal attentions of an excellent driver I would call a companion We appreciated the small ' boutique ' places we stayed in as well as the final luxury of the Amangalla Sri Lanka is a gentler ...

Wherever we travel I have always not wanted to be labelled a tourist I know this is an illusion but by choosing a small travel company we ' senior ' travellers felt privelidged not to be transported everywhere in a large coach and benefit from the personal attentions of an excellent driver I would call a companion We appreciated the small ' boutique ' places we stayed in as well as the final luxury of the Amangalla Sri Lanka is a gentler India , lush and fertile and very beautiful We found the heat and humidity at times oppressive but most places had air conditioning The mud hut was certainly an unforgettable experience , sitting on the outside latrine one morning a startlingly yellow golden oriel perched right in front of me A bird watchers delight ! Lots of tea , coconut , smiles and laughter A holiday to remember M

Rating for tour operator:

We initially visited the small office in Clapham and immediately felt we were in good hands A bit of tweaking here and there , we were in desperate need of a gentle programme and ruled out too much organised activity We had time to just observe and notice the little things with our eyes open wide

Experience Travel Group responded to this review on 10 Apr 2017:

Dear Barbara,

What a lovely review! That really captures what travel is all about - time to notice and observe the little things... We appreciate your taking the time to post this review and we look forward to seeing you again.

Kind regards,

Sam
Co-founder & MD

Experience Travel Group by Janerps , 5 Apr 2017
Holiday Rating:

Exploring Sri Lanka and Kerala

A myriad of experiences that exceeded our expectations

A myriad of experiences that exceeded our expectations

Rating for tour operator:

We were looked after from start to finish and as a result felt relaxed from beginning to end to enjoy each and every minute

Experience Travel Group responded to this review on 05 Apr 2017:

Dear Jane,

That's fantastic to hear. Thank you for taking the time to post this review and we'll look forward to hearing from you in the future.

Kind regards,

Melissa
Co-founder & Director

Experience Travel Group by JudyG, 4 Apr 2017
Holiday Rating:

Tour of Sri Lanka

14 nights visiting the cultural triangle, the hill country, Uda Walawe, Galle and Colombo with a private guide and driver. We stayed at lovely small hotels and also camped for the safari. It was one of the best trips we have ever done .

14 nights visiting the cultural triangle, the hill country, Uda Walawe, Galle and Colombo with a private guide and driver. We stayed at lovely small hotels and also camped for the safari. It was one of the best trips we have ever done .

Rating for tour operator:

Experience Travel were very efficient and took care to make sure we did exactly what we wanted to do. They gave us excellent advice and suggestions and booked some lovely hotels. The driver and guide we had was excellent . Great service from an excellent tour operator.

Experience Travel Group responded to this review on 05 Apr 2017:

Dear Judy,

We're always really happy to have a trip described as one of the 'the best you have ever done'! Really makes our job for worth while. Thank you for taking the time to post this review and we hope to hear from you again.

Kind regards,

Sam
Co-founder & MD

Cambodia and Vietnam Classic by John H, 29 Mar 2017
Holiday Rating:

Geat Experience, Great Tours, great Guides.

A wonderful two weeks visiting S. Vietnam, the temples of Siem Reap, N.Vietnam followed by a short break in Hoi An. Well organised by Experience Travel Group.

A wonderful two weeks visiting S. Vietnam, the temples of Siem Reap, N.Vietnam followed by a short break in Hoi An. Well organised by Experience Travel Group.

Rating for tour operator:

From start to finish, a very detailed and thought out holiday. Loads of information provided beforehand with plenty of timely reminders and confirmations. Well done ETG.

Experience Travel Group responded to this review on 29 Mar 2017:

Dear John,

Great to hear! Thank you so much for taking the time to write this review. It really is so much appreciated and always great to hear about a great holiday.

We very much hope to hear from you again!

Best,

Sam Clark
Co-founder & MD

Experience Travel Group by Desert Princess , 28 Mar 2017
Holiday Rating:

Absolutely Fabulous Eastern & Oriental Express!

4 nights in Singapore at the Park Hotel Clarke Quay - ideal location for getting out and about around Singapore - plenty of restaurants and bars within walking distance and ideal for trying the local delicacy of Chilli Crab - be prepared to get messy!! There is so much to see and do in Singapore that 4 days didn't do it justice but the Botanical Gardens to see the array of Orchids should be a must on any to do list. Following our stay in Singapore ...

4 nights in Singapore at the Park Hotel Clarke Quay - ideal location for getting out and about around Singapore - plenty of restaurants and bars within walking distance and ideal for trying the local delicacy of Chilli Crab - be prepared to get messy!! There is so much to see and do in Singapore that 4 days didn't do it justice but the Botanical Gardens to see the array of Orchids should be a must on any to do list. Following our stay in Singapore we boarded the Eastern & Oriental Express which is luxury with the feel of a bygone era as we were transported through the countryside from Singapore to Bangkok. The train was an amazing experience having breakfast and afternoon tea in the comfort of our cabin to getting dressed for dinner in the evenings. A once in a lifetime experience that I'll never forget. There was a stop at the Bridge over the River Kwai which was very informative and moving. Arrival in Bangkok and a 3 night stay at a wonderful hotel called Ariyasom Villa which is a diamond in the centre of Bangkok. the hotel is well located for the Sky Train but yet is so tranquil around the pool that you forget you are in the centre of a huge city. The restaurant serves only vegetarian and seafood but the dishes were absolutely amazing and a huge choice on the menu. The owner Dave is a friendly and cheerful host and all the staff and warm friendly and very welcoming. The room was amazing and it was a prefect end to a great holiday.

Rating for tour operator:

Experience Travel Group are based in London and although I was arranging my trip from the Middle East they were great to deal with. The service and knowledge about my trip was excellent - James our consultant was perfect and answered every question and replied to my emails promptly. Their partners in the various locations were reliable polite knowledgeable and the drivers and their vehicles were excellent and we always felt safe and well looked after. I highly recommend them for a hassle free holiday which is competitively priced.

Experience Travel Group responded to this review on 28 Mar 2017:

Hi Fiona,

What a lovely review - thanks so much, and for coming back to Experience Travel Group for another holiday to Asia. Absolutely delighted you were able to celebrate your birthday in such style! We hope to hear from you again soon.

Best

James & The ETG Team

Classic Vietnam Explorer by T&D, 24 Mar 2017
Holiday Rating:

Great experience in Vietnam

First visit to Vietnam. stayed in Hue, Phong Nha national park and Hoi An. Great combination of city and cultural stay in Hue, jungle trek and caves in Phong Nha, and beach and ancient town experience at Hoi An.

First visit to Vietnam. stayed in Hue, Phong Nha national park and Hoi An. Great combination of city and cultural stay in Hue, jungle trek and caves in Phong Nha, and beach and ancient town experience at Hoi An.

Rating for tour operator:

Experience Travel Group delivered a tailor made trip which gave us exactly what we had envisaged, if not more. Our consultant was always ready to help, and really listened to what we wanted from our trip.

Experience Travel Group responded to this review on 28 Mar 2017:

Dear Teresa,

That sounds like a really exciting tour of Vietnam. It is great to get people beyond the 'usual' tourist route! Thank you very much for taking the time to post this review.

Best,

Sam
Co-founder & MD

Burma wih Irrawady Cruise by Marj, 22 Mar 2017
Holiday Rating:

Excellent cultural experience

The whole experience in both Laos and Myanmar was wonderful - from the meet and greet at the airport, our friendly and responsive guides, the excellent and varied boutique hotels, our cruise from Bagan to Mandalay, our experiences - twelve flights, thirteen boat rides including a cruise, three trishaw rides and two horse and cart rides made for a fascinating trip. We must have seen hundreds of pagodas and temples but our guides made the whole ...

The whole experience in both Laos and Myanmar was wonderful - from the meet and greet at the airport, our friendly and responsive guides, the excellent and varied boutique hotels, our cruise from Bagan to Mandalay, our experiences - twelve flights, thirteen boat rides including a cruise, three trishaw rides and two horse and cart rides made for a fascinating trip. We must have seen hundreds of pagodas and temples but our guides made the whole experience feel very special. I would recommend Ngapali beach as a place to relax and chill after all the sightseeing.

Rating for tour operator:

They listened to us and provided a bespoke tailor made holiday which had the right balance of experiences but plenty of down time to relax by a pool or the beach

Experience Travel Group responded to this review on 23 Mar 2017:

Dear Joyce,

There is nothing like a really good range of travelling methods to add variety and spice to a holiday in Asia! That's fantastic to hear and thank you very much for taking the time to post this review.

All the best,

Sam Clark
Co-founder

Classic Vietnam Explorer by Davibin, 22 Mar 2017
Holiday Rating:

Interesting and enjoyable experience

We spent just over two weeks exploring Vietnam, starting in Hanoi in the north and ending in Saigon. All the arrangements we made before leaving the UK worked perfectly and all our homework together with Experience Travel paid off so that we were not that surprised by anything! A great holiday.

We spent just over two weeks exploring Vietnam, starting in Hanoi in the north and ending in Saigon. All the arrangements we made before leaving the UK worked perfectly and all our homework together with Experience Travel paid off so that we were not that surprised by anything! A great holiday.

Rating for tour operator:

We have used Experience Travel to help us organise three trips now. One to Laos, the second to Sri Lanka and most recently to Vietnam. They are extremely helpful and , as the name implies, experienced. I would recommend them to anyone reading this.

Experience Travel Group responded to this review on 23 Mar 2017:

Dear David,

Thank you so much for coming trusting with your holiday arrangements for a third time. That is very special for us. So glad you had another brilliant holiday and we look forward to arranging the fourth!

All the best,

Sam Clark
Co-founder

Experience Travel Group by Mr R H 17, 21 Mar 2017
Holiday Rating:

Tour of Sri Lanka.

Tour of Sri Lanka.

Rating for tour operator:

Efficient, knowledgable

Experience Travel Group responded to this review on 24 Mar 2017:

Thanks for your comments Richard. I am glad you enjoyed your holiday! We are always striving to improve our service and holidays and we hope to be able to do that for you both again if you book another holiday.

Thanks,

Becky

Essential Sri Lanka - Deluxe by Mr D R 17, 17 Mar 2017
Holiday Rating:

An Experience we will never forget.

An excellent visit and tour of Sri Lanka

An excellent visit and tour of Sri Lanka

Rating for tour operator:

EXtremely helpful and we were given superb personal attention/service

Experience Travel Group responded to this review on 20 Mar 2017:

Dear David,

Great to hear that you enjoyed your holiday. We appreciate yoru posting this review and, of course, your kind words too. We'd love to help you again in the future.

All the best,

Sam
Co-founder & MD