AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 828
Good 36
Average 4
Poor 3
Terrible 0
Reviews Submitted: 871
Reviews Accepted: 870
Reviews Rejected: 1
870 reviews
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Sri Lankan Family Adventure by Yorkshire family , 9 Aug 2017
Holiday Rating:

Fun family trip round Sri Lanka

Varied activity based trip around Sri Lanka staying in a range of fun hotels and lodges and learning a lot about the country it's wildlife and people.

Varied activity based trip around Sri Lanka staying in a range of fun hotels and lodges and learning a lot about the country it's wildlife and people.

Rating for tour operator:

Experience travel Found some amazing lodges and fun places: arranged efficient and personal service and made the whole experience pretty stress free.

Experience Travel Group responded to this review on 10 Aug 2017:

Dear Simon,

Great to hear that you had a really good family holiday and that you enjoyed the cool lodges and so on.

We very much look forward to hearing from you again in the future. Please do recommend us.

Kind regards,

Sam Clark
MD & Co-founder

East Coast Special by Ms J H 17, 4 Aug 2017
Holiday Rating:

Tour of Sri Lanka with guide

Excellent holiday, well organised with lots of personal touches. Friendly drivers/guides. Good support in the country. Hotels were all different, mostly small and personal not big hotel chains , in good locations. Started in Ngombo, then went to Sigiriya, then down time in Passikuda, then flight on a small plane back to Columbo.

Excellent holiday, well organised with lots of personal touches. Friendly drivers/guides. Good support in the country. Hotels were all different, mostly small and personal not big hotel chains , in good locations. Started in Ngombo, then went to Sigiriya, then down time in Passikuda, then flight on a small plane back to Columbo.

Rating for tour operator:

Tour operator was excellent. Tailored it to exactly the level I wanted. Good choice of hotels and tours.

Experience Travel Group responded to this review on 04 Aug 2017:

Thanks for your lovely feedback, Janine. It is fantastic to hear that you all had such a good time and you enjoyed Sri Lanka.

Best,

Lauren

Classic Vietnam Explorer by RickyP17, 3 Aug 2017
Holiday Rating:

Fabulous family holiday - even for fussy teenagers!

Wonderful trip to Vietnam for a special celebration. Visited Hanoi - incredible city, it's an adventure just crossing the road! Hue - surprisingly beautiful city with lovely walks along the Perfume River Halong and Bai Tu Long Bay - simply magical, it's like being on a film set! Hoi An - great beaches and great tailors!! Vietnam - lovely people, safe to walk anywhere, food to die for!

Wonderful trip to Vietnam for a special celebration. Visited Hanoi - incredible city, it's an adventure just crossing the road! Hue - surprisingly beautiful city with lovely walks along the Perfume River Halong and Bai Tu Long Bay - simply magical, it's like being on a film set! Hoi An - great beaches and great tailors!! Vietnam - lovely people, safe to walk anywhere, food to die for!

Rating for tour operator:

Came up with an almost perfect itinerary, even having to move the whole holiday forward 12 months due to my wife's serious illness. Definitely recommend Experience Travel Group

Experience Travel Group responded to this review on 03 Aug 2017:

Hi Richard,

Glad you had such a great time and it was worth the wait! Thanks for this really nice review, looking forward to talking to you about Sri Lanka.

Best,
Lauren

Experience Travel Group by HelenSheffield, 2 Aug 2017
Holiday Rating:

Fantastic

10 days introduction to Sri Lanka and then 5 nights in the Maldives. We didn't know what to expect but all the hassle was removed, it was relaxing from start to finish even though we were moving around all the time in Sri Lanka. Treated like Royalty.

10 days introduction to Sri Lanka and then 5 nights in the Maldives. We didn't know what to expect but all the hassle was removed, it was relaxing from start to finish even though we were moving around all the time in Sri Lanka. Treated like Royalty.

Rating for tour operator:

Everything was planned perfectly. The hotels were what we would have chosen for ourselves especially Makunudu in the Maldives.

Experience Travel Group responded to this review on 03 Aug 2017:

Hi Helen,
so glad to hear you had such a fantastic holiday and that we made it easy for you to organise. Really appreciate the kind words and feedback.

Thanks,
Matt (Head of Experience)

Sri Lankan Family Adventure by Family holiday to Sri Lanka, 1 Aug 2017
Holiday Rating:

Great service. Great holiday.

Sri Lanka tour. Excellent itinerary. Fantastic small hotels. Excellent food. Great service.

Sri Lanka tour. Excellent itinerary. Fantastic small hotels. Excellent food. Great service.

Rating for tour operator:

Great service

Experience Travel Group responded to this review on 02 Aug 2017:

Hi Alison

Thank you very much for your kind words, I am delighted that you had such a good time.

Nick

Head Of Travel

Experience Travel Group by Yorkshirefamily, 31 Jul 2017
Holiday Rating:

Cultural and Beach

ETG enabled my family to experience the holiday of a lifetime. With a totally personalised itinerary and first class service throughout, we gained an unforgettable insight into Sri Lanka followed by a magically relaxing stay in the Maldives. We would book with them again in a heartbeat.

ETG enabled my family to experience the holiday of a lifetime. With a totally personalised itinerary and first class service throughout, we gained an unforgettable insight into Sri Lanka followed by a magically relaxing stay in the Maldives. We would book with them again in a heartbeat.

Rating for tour operator:

totally professional and knowledgeable about the area.

Experience Travel Group responded to this review on 03 Aug 2017:

Thanks so much for the kind words Chantelle, we are always happy to hear when our clients have an experience of a lifetime and it makes it all worthwhile.

Really hope we get to help you organise another trip in the near future.

Thanks again,
Matt (Head of Experience)

Experience Travel Group by CD, 29 Jul 2017
Holiday Rating:

Very varied and interesting

As a family adventure holiday it exceeded expectations.

As a family adventure holiday it exceeded expectations.

Rating for tour operator:

Helpful,flexible and reliable, a few minor issues in terms of detail on the itinerary could be improved on.

Experience Travel Group responded to this review on 03 Aug 2017:

Thanks for the Feedback Clare, we'll follow up with you directly about the issues with the itinerary detail. So glad to hear you had a great time though!

Thanks,
Matt (Head of Experience)

Experience Travel Group by Kev500, 12 Jul 2017
Holiday Rating:

Authentic South India

Amazing holiday starting in Kochi india.

Amazing holiday starting in Kochi india.

Rating for tour operator:

Amazing, they were pro-active and managed every aspect of the holiday brilliantly - A truly premium service.

Experience Travel Group responded to this review on 12 Jul 2017:

Hi Kevin

Thank you very much for your lovely comments, we're delighted you had such a good time in Kerala.

We'll on your lovely comments to our partners as well as I know you were really impressed by their service.

Hope to hear from you again soon.

All the best

The ETG Team

Sri Lankan Family Adventure by Louise, 7 Jul 2017
Holiday Rating:

A real family bonding session incorporating something for everyone but everyone enjoyed the whole package

A family one off as both children finishing GCSE's and A levels, so a possible last family hols. The tour was bespoke to ourselves as I had given everyone a list of places/ activities todo in Sri Lanka then we managed to get all of our 4 tick options in along with our 3 ticks a couple of 2 ticks and even 1 1 tick. We were advised against elephant riding which we were all glad we didn't do ( as we wouldn't buy a puppy from a puppy farm) and ...

A family one off as both children finishing GCSE's and A levels, so a possible last family hols. The tour was bespoke to ourselves as I had given everyone a list of places/ activities todo in Sri Lanka then we managed to get all of our 4 tick options in along with our 3 ticks a couple of 2 ticks and even 1 1 tick. We were advised against elephant riding which we were all glad we didn't do ( as we wouldn't buy a puppy from a puppy farm) and enjoyed our stay enormously

Rating for tour operator:

Experience Travel were ace for the initial planning and chopping and changing of itinerary and dates to the welcome from drivers and staff in Sri Lanka was brilliant

Experience Travel Group responded to this review on 07 Jul 2017:

Dear Victoria,
That possible last family hols - you can't get more important than that for a holiday, so thank you for entrusting that to us. We're really glad you felt the holiday delivered for everyone too - great news!
We'll pass on your feedback to the guys on the ground too and we hope to hear from you again - with or without your children in tow.

Best,

Sam
MD & Co-founder

Classic Vietnam Explorer by AG Vancouver, 28 May 2017
Holiday Rating:

Private Vietnam Tour

My daughter and I travelled from Canada to Vietnam for a 2 week graduation trip last summer. We flew into Ho Chi Minh, to Hanoi and Hoi An. Highlights were the street food and bicycle tour in Hanoi, the My Son and Vespa tours in Hoi An and the temples and Cao Dei Church in Ho Chi Minh.

My daughter and I travelled from Canada to Vietnam for a 2 week graduation trip last summer. We flew into Ho Chi Minh, to Hanoi and Hoi An. Highlights were the street food and bicycle tour in Hanoi, the My Son and Vespa tours in Hoi An and the temples and Cao Dei Church in Ho Chi Minh.

Rating for tour operator:

ETG designed the perfect combination of activities for us. The tour guides (Nguyen, Andy and Tran) in Vietnam were superb and provided us with history and cultural insights that we would not have otherwise gained travelling on our own. I have already recommended ETG to several friends and would definitely travel with them again.

Experience Travel Group responded to this review on 31 May 2017:

Hi Angela,

We are very happy to hear you had such a fantastic time! It sounds like a great trip and really pleased it lived up to expectations. We really appreciate you recommending us and we look forward to helping you again for your next trip.

Thanks,
Matt (Head of Experience)