AITO: The Association of Independent Tour Operators
Experience Travel Group

Experience Travel Group Traveller Reviews

Reviews of Experience Travel Group

Overall Company Rating
99%
Excellent 827
Good 36
Average 3
Poor 3
Terrible 0
Reviews Submitted: 869
Reviews Accepted: 868
Reviews Rejected: 1
868 reviews
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Classic Vietnam Explorer by RickyP17, 3 Aug 2017
Holiday Rating:

Fabulous family holiday - even for fussy teenagers!

Wonderful trip to Vietnam for a special celebration. Visited Hanoi - incredible city, it's an adventure just crossing the road! Hue - surprisingly beautiful city with lovely walks along the Perfume River Halong and Bai Tu Long Bay - simply magical, it's like being on a film set! Hoi An - great beaches and great tailors!! Vietnam - lovely people, safe to walk anywhere, food to die for!

Wonderful trip to Vietnam for a special celebration. Visited Hanoi - incredible city, it's an adventure just crossing the road! Hue - surprisingly beautiful city with lovely walks along the Perfume River Halong and Bai Tu Long Bay - simply magical, it's like being on a film set! Hoi An - great beaches and great tailors!! Vietnam - lovely people, safe to walk anywhere, food to die for!

Rating for tour operator:

Came up with an almost perfect itinerary, even having to move the whole holiday forward 12 months due to my wife's serious illness. Definitely recommend Experience Travel Group

Experience Travel Group responded to this review on 03 Aug 2017:

Hi Richard,

Glad you had such a great time and it was worth the wait! Thanks for this really nice review, looking forward to talking to you about Sri Lanka.

Best,
Lauren

Experience Travel Group by HelenSheffield, 2 Aug 2017
Holiday Rating:

Fantastic

10 days introduction to Sri Lanka and then 5 nights in the Maldives. We didn't know what to expect but all the hassle was removed, it was relaxing from start to finish even though we were moving around all the time in Sri Lanka. Treated like Royalty.

10 days introduction to Sri Lanka and then 5 nights in the Maldives. We didn't know what to expect but all the hassle was removed, it was relaxing from start to finish even though we were moving around all the time in Sri Lanka. Treated like Royalty.

Rating for tour operator:

Everything was planned perfectly. The hotels were what we would have chosen for ourselves especially Makunudu in the Maldives.

Experience Travel Group responded to this review on 03 Aug 2017:

Hi Helen,
so glad to hear you had such a fantastic holiday and that we made it easy for you to organise. Really appreciate the kind words and feedback.

Thanks,
Matt (Head of Experience)

Sri Lankan Family Adventure by Family holiday to Sri Lanka, 1 Aug 2017
Holiday Rating:

Great service. Great holiday.

Sri Lanka tour. Excellent itinerary. Fantastic small hotels. Excellent food. Great service.

Sri Lanka tour. Excellent itinerary. Fantastic small hotels. Excellent food. Great service.

Rating for tour operator:

Great service

Experience Travel Group responded to this review on 02 Aug 2017:

Hi Alison

Thank you very much for your kind words, I am delighted that you had such a good time.

Nick

Head Of Travel

Experience Travel Group by Yorkshirefamily, 31 Jul 2017
Holiday Rating:

Cultural and Beach

ETG enabled my family to experience the holiday of a lifetime. With a totally personalised itinerary and first class service throughout, we gained an unforgettable insight into Sri Lanka followed by a magically relaxing stay in the Maldives. We would book with them again in a heartbeat.

ETG enabled my family to experience the holiday of a lifetime. With a totally personalised itinerary and first class service throughout, we gained an unforgettable insight into Sri Lanka followed by a magically relaxing stay in the Maldives. We would book with them again in a heartbeat.

Rating for tour operator:

totally professional and knowledgeable about the area.

Experience Travel Group responded to this review on 03 Aug 2017:

Thanks so much for the kind words Chantelle, we are always happy to hear when our clients have an experience of a lifetime and it makes it all worthwhile.

Really hope we get to help you organise another trip in the near future.

Thanks again,
Matt (Head of Experience)

Experience Travel Group by CD, 29 Jul 2017
Holiday Rating:

Very varied and interesting

As a family adventure holiday it exceeded expectations.

As a family adventure holiday it exceeded expectations.

Rating for tour operator:

Helpful,flexible and reliable, a few minor issues in terms of detail on the itinerary could be improved on.

Experience Travel Group responded to this review on 03 Aug 2017:

Thanks for the Feedback Clare, we'll follow up with you directly about the issues with the itinerary detail. So glad to hear you had a great time though!

Thanks,
Matt (Head of Experience)

Experience Travel Group by Kev500, 12 Jul 2017
Holiday Rating:

Authentic South India

Amazing holiday starting in Kochi india.

Amazing holiday starting in Kochi india.

Rating for tour operator:

Amazing, they were pro-active and managed every aspect of the holiday brilliantly - A truly premium service.

Experience Travel Group responded to this review on 12 Jul 2017:

Hi Kevin

Thank you very much for your lovely comments, we're delighted you had such a good time in Kerala.

We'll on your lovely comments to our partners as well as I know you were really impressed by their service.

Hope to hear from you again soon.

All the best

The ETG Team

Sri Lankan Family Adventure by Louise, 7 Jul 2017
Holiday Rating:

A real family bonding session incorporating something for everyone but everyone enjoyed the whole package

A family one off as both children finishing GCSE's and A levels, so a possible last family hols. The tour was bespoke to ourselves as I had given everyone a list of places/ activities todo in Sri Lanka then we managed to get all of our 4 tick options in along with our 3 ticks a couple of 2 ticks and even 1 1 tick. We were advised against elephant riding which we were all glad we didn't do ( as we wouldn't buy a puppy from a puppy farm) and ...

A family one off as both children finishing GCSE's and A levels, so a possible last family hols. The tour was bespoke to ourselves as I had given everyone a list of places/ activities todo in Sri Lanka then we managed to get all of our 4 tick options in along with our 3 ticks a couple of 2 ticks and even 1 1 tick. We were advised against elephant riding which we were all glad we didn't do ( as we wouldn't buy a puppy from a puppy farm) and enjoyed our stay enormously

Rating for tour operator:

Experience Travel were ace for the initial planning and chopping and changing of itinerary and dates to the welcome from drivers and staff in Sri Lanka was brilliant

Experience Travel Group responded to this review on 07 Jul 2017:

Dear Victoria,
That possible last family hols - you can't get more important than that for a holiday, so thank you for entrusting that to us. We're really glad you felt the holiday delivered for everyone too - great news!
We'll pass on your feedback to the guys on the ground too and we hope to hear from you again - with or without your children in tow.

Best,

Sam
MD & Co-founder

Classic Vietnam Explorer by AG Vancouver, 28 May 2017
Holiday Rating:

Private Vietnam Tour

My daughter and I travelled from Canada to Vietnam for a 2 week graduation trip last summer. We flew into Ho Chi Minh, to Hanoi and Hoi An. Highlights were the street food and bicycle tour in Hanoi, the My Son and Vespa tours in Hoi An and the temples and Cao Dei Church in Ho Chi Minh.

My daughter and I travelled from Canada to Vietnam for a 2 week graduation trip last summer. We flew into Ho Chi Minh, to Hanoi and Hoi An. Highlights were the street food and bicycle tour in Hanoi, the My Son and Vespa tours in Hoi An and the temples and Cao Dei Church in Ho Chi Minh.

Rating for tour operator:

ETG designed the perfect combination of activities for us. The tour guides (Nguyen, Andy and Tran) in Vietnam were superb and provided us with history and cultural insights that we would not have otherwise gained travelling on our own. I have already recommended ETG to several friends and would definitely travel with them again.

Experience Travel Group responded to this review on 31 May 2017:

Hi Angela,

We are very happy to hear you had such a fantastic time! It sounds like a great trip and really pleased it lived up to expectations. We really appreciate you recommending us and we look forward to helping you again for your next trip.

Thanks,
Matt (Head of Experience)

Experience Travel Group by Phil, 28 May 2017
Holiday Rating:

Marvellous Borneo tour

Mostly private tour taking in KL, Borneo and Singapore.Wonderful guides and experiences. Close encounters with wildlife at rainforest lodges and interesting insights to the backstreets and way of life in the cities.Many memories to bring back home with us.

Mostly private tour taking in KL, Borneo and Singapore.Wonderful guides and experiences. Close encounters with wildlife at rainforest lodges and interesting insights to the backstreets and way of life in the cities.Many memories to bring back home with us.

Rating for tour operator:

James took the trouble to listen to our requirements and put together a first class itinerary which worked really well for us. Guides were always waiting for us and gave an extra insight into the activities we undertook. On the ground arrangements and accommodation could not be faulted.Excellent service from Experience Travel.

Experience Travel Group responded to this review on 29 May 2017:

Dear Phillip

Thank you very much for this lovely review. We're delighted you had such a great time and got to experience the breadth of wildlife and city experiences the region has to offer. We'll pass on your feedback to our suppliers too.

Hope to hear from you again soon.

All the best,

ETG

Experience Travel Group by LallyB, 26 May 2017
Holiday Rating:

Amazing beautiful Borneo

We had the most amazing time visiting Borneo, from Sarawak area to Sabah. The sights we saw were unbelievable, such diversity, the guides were friendly and very knowledgeable,finding wildlife that was beyond belief. Brought tears to my eyes seeing my first orangutan. Food was lovely, fragrant and delicately spiced, people in Borneo very friendly and happy to help. Would love to return one day, telling everybody to visit if they get a chance, ...

We had the most amazing time visiting Borneo, from Sarawak area to Sabah. The sights we saw were unbelievable, such diversity, the guides were friendly and very knowledgeable,finding wildlife that was beyond belief. Brought tears to my eyes seeing my first orangutan. Food was lovely, fragrant and delicately spiced, people in Borneo very friendly and happy to help. Would love to return one day, telling everybody to visit if they get a chance, they won't be disappointed

Rating for tour operator:

A well organised itinerary, generally well thought out. Any problems they were willing to sort out and offer alternatives if required. Answered any and all questions as asked; a couple of hitches but generally an excellent service provided.

Experience Travel Group responded to this review on 26 May 2017:

Dear Lynn,

Delighted to hear you had such a good holiday! Thank you for taking the time to write this public review and for rating us 'excellent' too. We'll be contacting you directly and we hope to hear from you again.

Best,

Sam
Co-founder & MD
Experience Travel Group